Best customer service ever. Easy on boarding at caliber. Easy car assignment at enterprises next door. Perfect txt updates on progress. Timely delivery. Easy outboard at caliber. Bonus car vacuuming. Utmost courtesy and Handshake from Andrew "Drew" marks the end of a perfect customer experience. I am definitely spreading the gospel of Caliber. Thank you!
I loved the text messages letting me know the progress as we went along. Matt was great at updating me on the timing of the repair and when the car would be finished. The work looked excellent and I was very happy with everyone there. The facility looks clean and state-of-the-art.
Your receptionist was extremely rude and when I arrived there was no parking spots I had to park in a fire lane.
Jack was great. He over performed and was well ahead of schedule. This was my second experience with Calibre and I have no complaints whatsoever. I would recommend them to anyone.
My service agent, I believe his name was Randall, definitely wasn't the most pleasant to work with. It seemed like he was just going through the motions and didn't really care about his job. I spent two months fighting to be able to come to Caliber for my repairs because I know y'all do a great job. However, I'm happy with the final product.
They did a great job on my car. The people are friendly and welcoming, too.
Fast and friendly service, made you feel comfortable leaving the car in their hands
Jack Dinsmore provided outstanding customer service through out the repair process.
The repair work looks great.
I would highly recommend Caliber Collision to friends and family.
It took a longer than what was originally told and my battery was dead after I drove away.
Great people and great service
Tell me pick up time at least few hours before so I can ready for picking up my car also give me better rentals car.
Raj was awesome and communication was great. Very pleased.
This is our third time using Caliber. Each time has been a great experience where the job was done right and completed either on time or early. While I always hope to not need the services of a body shop, when I do it is great to work with a friendly and professional staff like Caliber. Great job, you guys!
The car needs to be fixed again. Supossedly parts are being ordered again. We are upset that defective parts were accepted and put on to begin with and obvioysly it was hoped that we didn't notice
The service was outstanding communication between me and caliper was excellent it took a Little longer than expected but I was pleased with the outcome .
I want to say thank you to Matt and all those involved in my car for doing a good job . THANKS JOE AMATO
Matt Grace did an excellent job. Thank you.
Matt was amazing. He understood my anxiety about getting my husband to his medical appointments and made sure the car was taken care of as soon as possible. The repair looks great. Thank you so much.
The engine light is on and I am at Toyota plano since morning.. what is this he'll for the customers
Excellent work and the finest people.
Good communication; good work done; completed on time and on budget.
It was a great experience. I appreciated being constantly updated & the staff was awesome. Will recommend to friends & family.
Looks great, wonderful service
Very good customer service!
Randall worked hard to get my care back to me even though my insurance company was not calling him back like they should have. He did an awesome job and so did the entire team at Caliber Collision in Frisco!!
Job well done, completed 5 days ahead of scedule!
Randall was really proactive about keeping me informed and pushing the insurance company to approve repairs. Really nice work on the car. It looks great. Will highly recommend caliber collision.
Once I finally got an appointment you guys did great!
Matt, our representative, was extremely helpful in explaining the process in getting our car repaired in a timely manner.
I had the best experience. I got calls from Matt every other day to keep me informed about the progress of my vehicle. This is my family's third time to do business with Caliber. Would recommend everyone every time to Caliber. Great work back to new. Totally satisfied.
My front bumber was not installed properly, it's still installed poorly, the aftermarket bumper obviously doesnt fit correctly. I also picked up my truck with little to no oil in my engine. The oil either leaked while in caliber's possession or it was drained while being repaired. I've regularly changed the oil in my truck so there is no way it should be lower then the dip stick, I pulled the dip stick and no oil was present. Oil doesn't evaporate. No action was taken to change the oil. I didn't want to argue with the sales representative because I knew his hands were tied. The manager said my oil light was on when it came in the shop, the lights been on for 5 years since I got my first oil changed. I'm extremely disappointed in the finished results of my truck. Lance
Great job! Raj was fantastic and when they dropped off my car the two gentlemen were so nice.
My car was sent here because of a car accident and Jack was extremely helpful and knowledgeable about getting this done. Got updated often and got answers when I needed them. After my car was finish it looked amazing!
Was well informed about repairs,also kept up to date about progress. Received car a day early.
Our service was impeccable!! Josh was wonderful to work with - he kept us updated e wry step of the way. We were concerned about being able to get our daughters car back in time for her to leave for college. Josh made sure it happened. Very, very pleased with the service we received!
Matt was great in keeping me updated with my repairs. He was great and I will recommend him to my family and friends. And will use him again (hopefully not) if I need any kind of repairs. :)
Jack was super helpful and nice. My car was ready quickly and I love how informed I was with every step!
I was happy with the frequent communications I received about the progress and how soon the repairs were completed.
Exceptional service! Loved the updates and final product was phenomenal.
Vehicle Make : Volkswagen
Fantastic service and results. Great employees. Thanks!
Y'all did a great job. Very happy with the work that was done.
Matt was great to work with - he was very professional and did quality work
I have a huge fan of your organization. However the quality of expertise was not as good as before. My cat was not done as instructed.
I even went to the location and I was told it would he ready. Then once I got a ride back to the my car was done done. Better communication needed on this area from the employee.
Took a little long but we had a rental car that we did not have to pay for so it was fine.
They did a good work and very helpful and friendly!
Car took six days longer than expected. Was repeatedly not told the truth about when car would be ready. Promises repeatedly made and then not kept. Very unprofessional in how I was treated.
Outstanding service. From setting up our service appointment, to our service representative, Eric Crouthers, to the text messages, to the timeline, to the finished product...everything was outstanding!
All was perfect! Loved all the great communication through text! Thank you.
Great job! I am glad you found more damaged car parts and had them all fixed.
Professional, courteous, and knowledgeable. Fast turnaround and excellent customer service
I was initially not happy with the work but they took it back in and made sure I was happy with the work.
Next time before a customer is told their car is ready, someone needs to look over the car from top to bottom.
Vehicle Make : Volkswagen
Great customer service!
They did a fantastic job! A+!
Fast, reliable, always aware of the status, and efficient! Seriously more reliable than Service King which couldn't accommodate us until mid-late July! Eric was our service advisor and he's top notch! Give that man a raise! Overall service, beyond a 10!!!
Michael was great from A to Z! thanks
it was a great, stress-free experience. Matt did an awesome job of communication.
I appreciated the frequent communication and status updates regarding the progress of my car repair via text and phone calls.
The repairs where excellent but taking over a month to do them is excessive.
Took 5 days longer than what we were originally to.d, which cost me another 5 days on my rental car.
Excellent customer service by Matt
The staff was very nice and professional.
The repair to the car is excellent. Cannot even tell the car had a repair.
Erics customer service was excellent
I had the best experience. You all were very professional. Jack took really good care of making sure he kept me up to speed on how everything was coming along throughout the entire process. I am overall very pleased!
Very professional, convenient, and timely.
Excellent work. Great service from Matthew Grace.
I waited for a call to pick up my car as it was several days past the promised date. I never got the call and only luckly got my car which still was not ready.
Great job by Eric & team @ CC
The whole caliber team is fantastic with superb customer service skills.
John didn't hesitate to complete warranty work on my car after another location did a very poor job. It was an awesome job by John and his team at the Frisco TX location.
I made the mistake of sigining and paying for the car before inspecting the work. The fitting of the hood and bumper was terrible and the paint was bot good. I refused to receive the car in that condition and Caliber needs to fix it. So after more than 5 weeks for a job that should have taken maybe 2 weeks (and I am generous on that) I still do not have the car. I have to admit, I told Caliber I was not in a hurry to get the car back, do it right tather than fast. But I feel I gor neither right nor fast.
The repair service was very efficient and fast!
The people who are working there , care about their customers!
All went smoothly enough. However the texts early on seemed to indicate that the original completion forecast was holding. Until the advertized date. Then the completion was updated to the next day. Overall satisfaction would be inhanced with more conservative target from the beginning.
Eric provided exceptional service
"Custom decals".....replaced the ones that were perfectly fine on the undamaged side of the vehicle, with a subpar version that was "hand cut". I gave two links to my representative, explicitly outlining where and how to purchase the correct replacements. Mind you, the only side that needed replacing was the passenger side. For some reason, you guys not only replaced the ones that were on the unaffected driver side, but also the damaged passenger side, with something that some contractor probably came out and "hand cut" like Michael said. The line item on my invoice is a WHOPPING $180+. Now that's not coming completely out of my pocket thanks to insurance, but the total of the decals I sent him links to would have been $20. Completely unnecessary on Caliber's part, and the decals look worse because of this poor decision.
The other issue is mechanical. Forward (automatic transmission) and reverse idle speed is nothing, especially with the wheel turned. For the half of a day that I've had the vehicle back, I've noticed this every where I've driven. If the wheel is turned and the vehicle is in drive, or reverse, the vehicle does not move, when obviously it should be moving in a very slow idle. I've also noticed my gas level in the tank dropping more rapidly than normal, which likely means something isn't moving as efficiently as it should.
I know you guys are a body shop and the mechanical portion probably isn't your forté, but I've got to find a way to get this resolved that doesn't require a rental. You guys had my vehicle from 4/14/2016 til today, 5/10/2016, and I had to pay out of pocket for my rental car, over $1100, which absolutely wiped me out. I need my vehicle fixed properly, but I can't afford to rent another car while you guys take your time getting this right. I don't mind taking it to a Jeep dealership for a diagnostic to figure out what's wrong mechanically if this is going to be a drawn out process figuring it out. You guys did good work for the most part, but the job hasn't been done completely and correctly.
Jack was extremely nice and accommodating. I would highly recommend him and Caliber to my friends.
Repairs done in timely fashion. Received the car sooner than expected and updates were constant.
Our compliments to Michael Groch for a job well done. Hope no issues in the future. Thanks.
Eric did a great job. He was clear about the process and kept the promises made. Very satisfied!
Form the phine call to the time I picked my vehicle. Service excellence form every one. Excellent follow up from Mike. I work in the aervice industry for the best
Great communication during process, great end result. Took a bit longer than expected, but some things can't be planned. Wouldn't hesitate to use Caliber again and recommend to others.
Very friendly & was very willing to help with rental car. I am handycap so it was a great experance for me. Thank you so much Jack
Unfirtunately, I will have to take my car back. Rear windshield wiper does not work.
Staff was very courteous and excellent customer service!
I love the level of communication and everyone I spoke to was friendly and helpful. Especially Michael!
Vehicle Make : Volkswagen
Car was totaled
The follow up and daily updates were amazing. Thank you.
The work and customer service from Eric was outstanding.
Was so glad they got it done earky
The let me know the progress of my vehicle every step of the way. From being a phone call to receiving a text message. When we picked up our van, they did an excellent job on the repair and even did an extra job that wasn't apart of the original order. The cleaned our hazy/foggy headlights. That made our day, since we were looking to get that taken care of. Overall great service and we'll return if our vehicle needs repaired again!
Eric is a true professional and always kept me updated about the repairs.
Communication was terrible. I am happy to discuss with a manager.
I really appreciated the text message updates and then the phone calls after those text messages.
I was informed of progress of the vehicle throughout the process which was very helpful. Upon pickup, a thorough explaination of all repairs was given. Thank you Caliber for a job well done.
Appreciated the text messages.
Very friendly, Eric was a terrific guy really knows how to make a customer feel welcomed, and in good hands.
There is damage on the part that was replaced, and you can tell that they painted over the damage.
I would recommend caliber to anyone. Jack went above and beyond in customer service.
Thank you for taking such good care of me and my car! Being new to Texas, I was very relieved to be in such good hands! Will definitely use you again should the need arise!
The communication was great.
It was an excellent experience. Everyone was professional as well as being very personable. I would use them again. They repaired my car as well as vacuumed and cleaned the inside. On a 1 to 10 rating I would give them an11.
Great job everybody! It was a pleasure doing business with such a great group of people.
Vehicle Make : Mitsubishi
Great service. Friendly and helpful. Always kept me informed. Very fast and a great job. My Mitsubishi looks like new! Will definitely recommend you to anyone. Mike is a great guy and extremely good at his job.
Shawn was very professional taking over my vehicle's claim, after being reassigned from another store. Having worked in the service/car business before, working with Shawn was a smooth, easy process. Shawn was available anytime I needed to contact him. If ever need be, Shawn would be my go to man for anything vehicle collision related!
Eric Crouth was the BEST service manager I have ever dealt with at Caliber...and I've been using Caliber for many years! Very knowledgeable, courteous, responsive, and kept me up to date with the repair in just the right amount of effort (not too many updates and not too few). Caliber is VERY lucky to have him.
First time using this company, had a wonderful experience. I LOVED all the text updates
Job incomplete. 2 separate claims were submitted. Only one was addressed. Over spray on Windows. Compound left on badging. Blend area blemishes. Vent visors on driver side were replaced for unknown reasons and don't match passenger side. Overall very disappointed. Job however completed in reasonable time for prearranged plans based on your auto text updates.
Great work. Good as new. Thank you.
Dishonesty when I phoned for update. Car in shop for 6 work days before repair began. Only one Caliber generated update in 10 days
David did a great job at keeping me informed of what was going on with my car and they even finished a day earlier than expected!
Good communications; repairs were completed right on schedule.
I was asked it I preferred OEM parts or if I was ok with aftermarket parts. Even though I specified OEM, I wound up with an aftermarket bumper and headlight. Also, even though the work entailed more than I was originally told, I was never updated or consulted. The headlight was something that needed to be replaced that I wasn't aware of. Since the vehicle is a 2008 model, I would have liked to have the option to replace the other light, so they would match and not have one shiny and bright and the other dull. Fortunately, there seemed to be a willingness to make it right. However, the inconvenience is still an issue.
throughout the process Jack kept me updated on process. Work looks good, would use company in future if needed and would recommend to others
Estimated repair time was a week, but they were done in three days! Absolutely love the fast service!
Was helped by Trent and Michael, and very very happy with their help and service
Great everyone. Rick was very nice and professional as was everyone I met.
The repair by bodyshop personnel was very good. But the positive customer service experience was missing from your staff. I was told I would receive updates on the repair process of my vehicle and that didn't happen. When my vehicle was ready I received a phone call Saturday morning, but there was no mention that shop would be closing at noon. So when I called back at noon to inform staff I would be on my way to pick up my car the answering service told me Caliber was closed. My bad customer service experience with Caliber continued on Monday 3/14/16 when I arrived to pick up vehicle which was dirty and the rep tried to send me off without offering to clean it. Rep response was it was clean when I called on Saturday. Then I get my repair packet and a completed customer survey is enclosed, that rep completed. This is not a good way to conduct business and I would be hard pressed to even recommend Caliber to any of my friends or co-workers. Customer service speaks volume!
Everyone was very friendly and helpful. They really took the customers completion target serious and tried their best to meet it!
Came across as genuine and sincerely interested in my business. Refreshing experience in car repair
Thanks for the great customer service. Ron kept me informed every step of the way.
Awesome job, looks as good as new. Thanks
Very efficient process and courteous people. Thank you!
Communication before estimate, during estimate was poor. After two weeks I still did not have my estimate. They did not put me on the schedule for the day they agreed to for repairs to start. Repairs took 13 days, I think a chrysler dealer might have been faster. When I got my car back, one tire had 38 PSI, the others were 28, 32 and 30. The small things are the big things! I'll never come back to caliber. I met the owner of Caliber at Discover Leadership, I don't think he'd say this is playing full out!
You have a very professional service rep in Ron. Kept me well informed and was very knowledgeable. Will request him if I ever need a repair in the future. Work was also good quality.
Very happy with the time it took when I got the car in. Thanks for your service.
Vehicle Make : Mitsubishi
Excellent and professional service. The staff was kind, informative and professional
Yes it was beyond my expectation.
I am not satisfied with the work that was performed on my vehicle.
Would have been happier if calls were returned more timely but happy with results.
Vehicle Make : Volkswagen
'Elantra' metal name sticked on trunk door is missing.
Also the door that has been fixed 'passenger front'
door glass does not go up when brought down by driver.
It was a great experience from start to finish! Exceeded my expectations and would reccomendations to friends!
Great staff. Definitely an A experience!
The service was excellent!!! My car looks awesome now!!! The staff is very professional and courteous! I would strongly recommend this repair center to everybody!!!
My associate (Eric I think), is an asset to Caliber Collision. He was exceptional in his customer service and made sure I was completely satisfied. I had a great experience there and my car looks great now!
The crew at the Frisco,TX location were very competent. The job was actually completed a day earlier than originally estimated. To me this shows how coordinated the front half is in touch with the what is going on with the techs in the back half. I would be confident in referring this operation to friends who need collision work.
Eric was very helpful from the beginning and helped me when the insurance company didn't want to pay for my rental, even called the adjuster for me so I wouldn't have to stress about it. I really appreciate everyone's help during this frustrating time, you guys made it very easy!
Vehicle Make : Mini Cooper
Texting is a great way to communicate but even a minimum effort to reassure the owner every thing is being done as quickly as possible and the projected finish date is the maximum amount of time it will take to repair the car would reassure a person and prevent feelings of resentment that the repair facility and rental car company are in collusion and will take as long as possible to make more money when someone expresses concern with the length of time it will take to repair a vehicle.
Jack and his team went over and beyond my expectations and I will definitely be a return customer!
I did think the overall quality of repair work was excellent. However, it was my feeling that the communication between caliber and myself was not very good.
You could work to improve client communication in terms of giving updates to the status of the work as it progresses. I felt that if I did not call I was not going to receive a call to let me know how things were progressing. I found that to be frustrating. Despite the fact of the quality of the work was good, the minimal amount of communication would make it difficult for me to recommend to a friend.
Kept me up to date with my car and was very informative with the process. Friendly and fast service as well.
Great reception and customercare.
I was very pleased to see my car looks great,the body work as well as the paint job and it drives just as good as it did bfore
I would most definitely return to caliber collision! Thanks to all involved
Great job guys!!!!
Very pleased!!! Big thanks to Ron Gafflin
Professional service and quality work
My car was turned in unwashed
The process was easy and the service was excellent!
They took such good care of me and did a GREAT job repairing my vehicle.
David was friendly and very informative. He also recognize the need of a speedy repair and did everything he could to speed up the process.
Eric was really helpful and kept us informed on the progress. Our car looks fabulous again! We're very happy with our experience!
Appreciate the quick turnaround due to our travel schedule. Thanks to Jack Dinsmore and the staff at Caliber.
THE JOB WAS EXCELLENT. I WAS SURPRISE TO SEE THEY EVEN CLEANED MY CAR. THE REPAIR WAS PERFECT. YOU COULD NOT TELL I WAS EVEN IN AN ACCIDENT! GREAT PLACE!
Yes all of you are excellent. It was the best experience. Thanks.
We had to come pick up the car 3 times so far and are about to drop it off again because the work was not completed.
Done in half the promise time! Yet the workmanship is excellent, what a great color match with rear bumper replacement!!
Great work crew at Caliber Collision in Frisco, TX.!!!
I even noticed the detail work on the interior as well, awesome work going the extra "midas" touvt!
Extremely nice customer service. Kept up to date on progress via texts. Car completed earlier than expected. Looks brand new!!!
The car runs great and you can't tell it was ever damaged!
The repair job looks fantastic! :)
Great job and customer service
Thank You for your excellent service. :)
My wife diamond earrings were in the truck and when she realized I dropped it off I called about the earrings. We are 100% sure they were there and you basically made my wife feel as though we were lying. We own 2 brand new cars a beautiful home our own business and worked hard to get here. The situation was handled very unprofessional. We just moved here and had a great place back home , as we take our cars in for every little thing. This was not s good experience and I'm very unsatisfied.
Your concern and co-operation was complete.
Just got car back today but seems to be in great condition. Everyone was friendly and quick to answer any questions
Aaron was extremely helpful and got my car fixed fast.
Great customer service & great workmanship. I'm super pleased with the work done on my Yukon. Thank you!
Repairs were good. Window tint was damaged during repair, however the associate is taking care of the issue.
Very quick turnaround and very courteous. Thanks!
The chrome R/T emblem on the back of my Charger was replaced with a red one that doesn't look right on a red car.
I had to wait around while they buffed out some obvious problems in the paint that I had to point out.
Thanks. Well done and good communication.
Kept me informed and did a good job with the repairs.
Fantastic service and communication!!
Every part of my car repair experience was fantastic! The repair work was done extremely well. Every person from the moment I entered Caliber Collision was knowledgeable and helpful. The repair work was well-done and when I picked up the car, I was THRILLED that the car interior was detailed and spotless!! I just appreciated the the knowledgeable repair work, helpful updates and management, and the extra thoughtfulness of a spotlessly detailed car! Thanks to everyone involved! Larita E
Staff was great and the work on my car was very good.
I enjoyed the updates on my cars progress. Everyone was extremely nice and answered my questions. When I picked up my car there was no wait and it was sparkling clean!! Great experience!
Excellent work great Excellent work great service
My external thermometer that shows the temp to me from my dashboard, was not properly set up. I will now have to come back to get it fixed which costs me time and money.
Josh was excellent to work with. He kept me informed during the entire process. Very professional job!
I also thought the front desk staff was very friendly and seem to enjoy their job.