Your customer service is excellent, kudos to the management and staff!
Vehicle Make : Volkswagen
First class treatment from the time you dropped off the car to the time you pick up your repaired car. They finished faster than the time they quote. They called us and told us that for safety reasons we needed tires and recommends we get them replaced which They did. Quality work and time in timely fashion will recommend them to everyone I know in San Clemente!!
Awesome job! Quality work, timely, impeccable job!
Vehicle Make : Volkswagen
Loved the text message updates and that my car was finished 4 days ahead of schedule. Intended to take my car to the wash and vacuum it out when I got it back but they had already done it when I picked my car up which was great!
Very professional and thorough. If I had any questions or issues, Reagan was ever ready to respond and address my concerns to my satisfaction. If Reagan was unavailable, I was always capably helped by his team. I appreciated the regular updates, and his concern in making sure my car was repaired properly and in a timely manner. I would definitely recommend Caliber Collision to family and friends.
Reagan provided excellent customer service, above and beyond what I was expecting. This process was so much smoother, had great communication throughout, and made life much less stressful than my previous encounters with other repair shops. Thank you so much for all your help!
Vehicle Make : Volkswagen
Communication during the entire repair process was excellent. Staff went above and beyond my expectations to have me back in my car, which was 'good as new' in every sense.
Fast! Great service! Will continue to use this company from now on. Thank you!!
You made the process so easy, and did such a beautiful job of restoring my car to pre-crunch condition! Thank you for your professionalism, and kindness, and clarity.
Great service, excellent work performed, and even ready ahead of schedule.
The repair was as if nothing ever happened to it.
Anthony and Chad and Reagan and Melissa done great.
Staff was organized and professional. Would recommend to friends!
Everyone and Calbier in San Clemente was amazing and very helpful!
Reagan is an amazing person. I was blown away by his consistency and impeccable customer service skills. I have never had such a great experience with customer service like I did with him. He provided exactly what he said he would. It was prompt and easy and carefree. I'm extremely impressed by him and have a great view of caliber collision now.
Great customer service great experience
Everybody I worked with was very professionally al I will return if I ever need more repairs.
You guys are the best and really professional
You ALL were great !! I like how I was kept informed of when to expect each step of the way. The car looks perfect in the end !!!! I'm coming back for another job on Tuesday !!!
Great work, helpful service personal
Everyone was very helpful. Work completed add promised. Very easy to work with them and state farm. Thank you. Peggy
Great communication, great service and great work. 100% satisfied.
Simple and good professional communications and service.
Good work, on time.
Vehicle Make : Volkswagen
I've been dealing with Regan. He's very professional, easy to speak with, and thorough. I appreciate all of his help, and how timely everything is at Caliber.
Thank you for a very well done customer car and job. I'm most certainly very pleased with the results. This was my husbands car and I have communicated to him what has been completed and how well Chad took care of all the issues. I'm sure that my husband will be contacting Calibur Collision to give you more feedback. With Chad running the shop I feel confident to use your services again in the future. Thank you!
paint job was top notch and I appreciated the updates along the way. Plus friendly front office staff.
It was fast! I don't know what more to say but the customer service was amazing! They always work with the customers help them & are always there to give us updated on our cars. Thanks guys so much for your services! I'll definitely go back again for any repairs needed done to my cars.
Pleae do give everyone a thumbs up for excellent service, extremely polite and patient explanations of the needed repairs, and general cheerfulness in a situation--your car is crunched!--in an otherwise not so cheerful situation--it's going to cost a pile to fix it!
Repair Looks great and the service guys at the desk were awesome. 5 out of 5 stars for quality and service. Thanks for making the whole process painless.
Very helpful staff and our car looks great!
I just received my car back today and the paint job is not great. There are small hard bumps in the paint, black specks, irregularities around the rim, the bumper has a bump in it and the profile does not match the other side. There is also a residue on the bumper in certain spots that was not buffed out. I'm disappointed bc I took my car here over the Geico vendor. I have three small children and it's hard for me to get the car fixed and the rental. I will call first thing on Monday to figure out how to go about getting this fixed. There should have been better QC done prior to me picking my car up.
Regan was just awesome! So appreciated how caring, attentive and professional they all were! Heartfelt thanks!!!
Vehicle Make : Volkswagen
I was unclear that caliber could assist with my car rental so much.
Work was fast, staff was more than courteous at all times. In an industry where over promising and under delivering happens all too often, it was nice to deal with such a professional and compitent team who told me what to expect and made good on their word.
Great work on the car. Fast work. Very courteous. Definitely made a stressful time much, much simpler.
Excellent, fast, and wonderful service.
The team was so friendly and helpful. They kept constant updates and beat projected completion of the fixes on my car. I would highly recommend them to any of my friends and family.
The team were great to work with.
The turn around time was much quicker than I expected. Thank you!
The team at Caliber in San Clemente were awesome! Reagan was very helpful and kind - he made a tough situation and bad day less painful! I am very happy with the amazing service I received from Reagan and the team.
They were very accommodating, always updated me on their progress, I'll recommend to everyone!!
You provided great service and communication on the progress of my service. Thank you for doing a great job and your professionalism.
There are still a couple of questionble areas ...this has been addressed upon signing final paper. Chad at Caliber Collision and I went over thelse areas and I was told he would gladly correct the pointed out issues. Very respectful and professional people working there.
Excellent service.Car is perfect.I am delighted with the whole experience.
Great job. Very helpful and personable
Great customer service! Got my car looking like new. They definitely went above and beyond
Great team work, Great finish to my German car. Always nervous on bringing in my car to get worked done.. But here I had no problem and everything was returned to perfection. Thanks so much guys
You guys do a really great job
Excellent service, very courteous and professional staff.
One word three sylabols A-Maz-Ing. I took a car to A different high rated body shop last year and they were so so but wouldn't return. I've had good experience with Caliber in Torrance where I used to live, so decided to try the one in San Clemente where I live now. I have to say I was throughly impressed by this place completely the staff, process, and quality of work was top. I can honestly say this place ranks as one of the best places that practices quality customer service. Hopefully I don't need the services again cause no one wants to get into an accident but, they are accidents and will happen again. Will not hesitate to return to caliber in San Clemente and will definitely recommend. Also the communication between them and USAA was great and I didn't have to follow up on a thing.
Over the top kindness and costumer satisfaction. I will use them again
Great experience and the ship was very professional.
THEY GOT THE JOB DONE IN AN EXPEDIENT MANNER! FAST, BUT WELL DONE WITH ATTENTION TO DETAIL. COULDNT BE HAPPIER!!
Chad and Reagan did an awesome job dealing with my insurance and fixing my Escape! The back bumper looks better than it did when I got the car. So thankful for them! Plus they did it so quick!!
They were very thorough and very professional. All and all it was a very professional and very polite experience. Would recommended them to all.
I plan on returning to Caliber Collision in San Clemente for as long as I live here. I have been here two times, and have left satisfied everytime. Chad helped me the first time, and Reagan helped me the second time. They went above and beyond to make sure my car was repaired and tuned up. I plan on going back for all tune ups & repairs in the future. The shop is clean & easy to find. I have zero complaints about Caliber Collision! I would recommend to anyone.
Reagan and his staff were Fantastic! I could not believe how quickly they were able to repair my Yukon Denali. Everyone was friendly and professional! Great Experience!
The staff made this event easy and they were very helpful and courteous.
All the staff was extremely courteous and communicated clearly. I am grateful for their attention to detail and desire to have my vehicle repaired as quickly as possible. Having the car cleaned inside and out when picking it up was a pleasant surprise as well.
Very efficient with excellent customer service. Much appreciated.
Reagan was great! All San Clemente personnel were very knowledgeable and professional
Excellent customer service, once again. Reegan at the San Clemente location is great!!!
I was very pleased with Ragan and his crew; I would refer anyone I know to that shop!
They were all so wonderful, helpful, and informative. I had a great first experience and I will be back
Your associates explained everything that would happen thouroghly, they are very knowledgable and love what they do. They did an amazing job.
The team at caliber collision exceeded my expectations in every way possible. I am extremely satisfied with the services that they have provided to me.
Excellent service and communication throughout.
You guys were super fast and efficient. Great service, received text updates on when my car would be done and Reagan was amazing!
Great staff, everyone was professional and friendly. We got our car sooner than expected. Which helped us greatly. Would recommend this shop to everyone!
Exceptional service. Great timing, prompt, caring, professional and attentive. Thanks for great job!
Caliber Collision repaired my car after an accident. I felt well taken care off. They went above and beyond to make me feel comfortable and addressed all my questions and concerns. I especially like the text updates.
I can highly recommend Calliber.
Reagan was terrific. He followed through with everything he promised. The car was ready when it was supposed to be. Job well done. Thank you.
Thank you for a good experience with my car repair. Appreciate Chad's professionalism and excellent customer service
Excellent service. Professional. Expedient. Completely repaired the vehicle.
Chad is a really good agent. He is informative, communicative, and effective. Glad I chose you guys.
Trinity was kind and helpful from the outset - professional and thoughtful. All others were also timely in keeping me updated and were thorough and professional in their explanations.
Fast, fine and very friendly
The service of my car was conducted at a very good pace and the car was give it back to me in a timely manner.
The associates are professional and knowledgeable about any repairs our vehicle needed. We appreciate the business and would recommend to family and friends!
The Makolo's :-)
Vehicle Make : Mini Cooper
Good experience! I'm happy with the results!
Chad was excellent!! He provided constant communication and did a great job!
Vehicle Make : Volkswagen
Above and beyond my expectations ! Car ready before promised date and in wonderful condition.
They were very customer oriented
Extremely professional, both in customer service and workmanship. I won't take my vehicles elsewhere.
Thank you so much for your excelent service
Everyone was great at Caliber! I was impressed with the quicken and thoroughness of the repair! Thank you Caliber Collision San Clemente.
We appreciate your professionalism and quality of work.
Best service ever????loved the staff and the perfect job!
Very pleased with how fast and efficient they were. They were done when they said they would be. They also waited for me into the evening when I was stuck in traffic to pick up my car. I will be back!
Very professional from beginning to end. Great job on car, all the staff; Tawny, Scott, and Aimee were outstanding to deal with.
Caliber did not repair my car!
I am very satisfied with the level of service provided by caliber collision. I was kept informed about the status of my car repair on a regular basis. The repair to my car was excellent.
Front office was so nice, communication was excellent and the repair was flawless. Couldn't be more pleased.
Scott and Tanya were great. I was updated along the way and they were always pleasant to talk to.
excellent experience! We will definitely use caliber collision again.
Your staff is extremely helpful. I couldn't imagine having a better experience anywhere else.i will choose you next time. I will also tell my family and friends what a great experience I had. Thank you and God bless you all at Caliber collision.
Everyone was so friendly and helpful.
They went out of their way, numerous times, to make it easier for me.
It was fine considering this was my commuter car. But the techs attention to details leaves a lot to be desired! ****) they left the drivers side wheel well liner off and I had to mention it to the tech. 2) there was a small dent in drivers side fender (not related to accident). They just painted right over it! I worked a body shop for years... We commonly fixed small things like this to show customers that we had pride in our job. For these reasons, I could never trust caliber to fix my luxury cars. Sorry u lost this customer and won't b able to recommend either
It was a great experience from start to finish they didn't awesome job on my car
The car was perfect, they kept me updated daily and it was right on time Everyone was very professional, very happy and I would. highly recommend them. Betsy D'Arca
A collision repair shop that doesn't make you feel any worse about your day than you already do. Their service was extremely quick and personal making you feel as if you were their only customer or even a close friend (even though I wasn't).
Tonya done a super job managing the whole process!
Great experience! Love the communication.
Thank you for your hard work and high level of professionalism! Also, for the updates. I never had to guess on my car's progress. You kept me in the loop everyday and I really appreciated that! I would recommend SC Caliber Collision to family and friends!
Vehicle Make : Volkswagen
Grat service and fabulous people. Recimment your shop to anyone. Thanks
Superb attention, service, and communication.
Everyone at Caliber was amazing. Their customer service was unparalleled to any other auto body shop around! Loved the text message updates!
Scott was great and kept me up to date on the work and progress
Everyone at Caliber Collision, San Clemente were very professional and courteous, The service was excellent. I would recommend this place to anyone who needs their car repaired.
Car looks great. You kept me informed on the cars progress every three days. Thank you for your efforts.
Thank you to everyone at Caliber Collision for making this experience a pleasant one. I appreciate it!! Hope you had a nice holiday :)
Your team is professional, helpful, and service-oriented. Great work, will recommend you to friends and fam.
Everyone at caliber collision was super friendly and helpful. There were issues with my insurance that they helped me resolve and made me feel like I was being taken care of. They helped make a frustrating situation easier to deal with and I'm grateful for their service.
All my needs were met. Delivery to my rental car. Fast repair and communication of the progress made on my car.
Repair was completed 5 days early. I was very happy with the results and to have my own car back as soon as possible.
Great service. Very helpful, friendly and polite