Friendly efficient and professional
I was extremely relived with the daily updates and great work completed!
Being involved in an auto accident is never a comfortable experience no matter how minor. But the young lady at the front desk and Larry Darrow my Service Advisor went way beyond customer service to make it as pleasant as possible. Larry immediately gave me the feeling of having complete confidence that I would in the work that would be done on my vehicle. He told me what needed to be done and kept me informed all during the process. I would definitely recommend your company and especially Me Darrow to anyone that was unfortunate enough to need your services. Thank you
I dealt with Mark. He was attentive and kept me well informed regarding the progress of the work. The repairs to my vehicle were completed before the original completion date.Very happy with the service and my interaction with Mark.
I was really happy with the excellent service I recieved at Service King, all staff are very friendly and very profesional . If I ever need any repairs on my truck I most definitely WILL come back to you THANK YOU SO MUCH
Friendly, honest, great work done, and done quickly.
The staff are friendly and they finished fixing my car in a short time
Thanks to Larry and the for job well done.and im happy to the service they had and,thanks the service king
I greatly appreciated receiving updates byMark and by texts
Marc was amazing. I knew that my car was going to be in good hands. The work was done timely and the car is good as new.
The car is totally renewed, great job. We appreciate your great work.
Great staff Larry was big help
Mark was great and despite the difficulties with getting all the pieces he needed for my repair, he was always positive and kept me well informed on everything happening.
Scratches on film, the black film not aligned well compared to the none damaged side of car. Dirty and the paint job was not smooth. Have pictures.
Larry was very helpful and supportive through this experience. I would highly recommend everyone to Larry.
Will recommend to all my friends about the service and great staff
I am almost 100% satisfied
I need to have my mud flap repaired. I am a little bothered that this was found late in the process and that I have to drive back to the shop to have this completed
Great service and great updates on status of repairs.
Vehicle Make : Volkswagen
Such a great experience! Even though it took some time to be repaired, I was always getting text and call updates about the status of my car. I was told exactly what was going on and what was being fixed on my car. I'm very pleased with service king and will definitely choose you as my mechanic in the future!!
Great team! Excellent service and friendly smiles! Couldn't ask for more!
You guys are the absolute best, bar none.
All repairs Communications and updates were done very well better than I expected great job
Job well done!
Reception was very nice and helpful.
Larry is very prompt and informative.
Thank you very much!
Vehicle Make : Mitsubishi
They had my car ready on the exact day that they promised. I've dealt with other repair shops that did not do this. Also, they sent me text messages keeping me updated on the progress with my car. I was impressed with Service King.
Excellent service. Great communication. Very pleasant employees
Larry was terrific in keeping us updated. Gabriella was very helpful and friendly the two times we were in. Being in an accident is never an easy thing especially when its not your fault. Your staff as well as Tom in the shop made the experience an extremely easy and comforting transition for myself and family. Thanks again!
Service King is so awesome. My car was well taken care of and Larry and Gabby were just amazing!!!
Larry and the team were great!
Vehicle Make : Volkswagen
Fast and efficient service. Mahalo
The second time I have used this shop, that should say something about my thoughts, will return again, if ever need to in the future. Larry is awesome, your girl at the front desk is an angel, pleasant, helpful and Stunningly beautiful not only on the outside, but on the inside as well...will refer to friends and family for a wonderful experience
Excellent service. My car came out looking great! It was done in the time that I was told. They made everything easy and convenient
Great service, great job in my car very friendly
Vehicle Make : Mitsubishi
Service king did a great job! You're work is appreciated .
Vehicle Make : Mitsubishi
Larry is great! Very communicative, and helpful
Vehicle Make : Volkswagen
Was kept informed of progress, fantastic job. Jerry is great!
Mark and his team exceeded my highest expectations for service. Their attention to detail and commitment to communication was far superior to any previous experience I've had. Many of my coworkers expressed similar views which is why I chose that location. Highly recommend them to anyone.
Great service Mark did a great job in explaining everything
finish ahead of there timetable
I had such a terrific experience with Service King on polaris ave. in Las Vegas. I greatly appreciated the text updates alerting me on the status of my car. My service advisor, Mark, was extremely helpful, personable and kind. We had a wonderful conversation when I came to pick up my car, and I couldn't be happier about how my car turned out.
The service at service king is very customer service oriented. There was always someone to answer my questions in the work was done efficiently and really looked good. I would recommend service king to anyone that needed repairs to their vehicle
Larry did a great job. 10/10
Repairs were done to our satisfaction and in a very timely manner every one was very courteous including Jim whom I spoke with via phone on Saturday I would recommend Service King to all. Job well done! ????????????????
Mark Adam was a great case manager!
Amazing service. Super fast and professional. I highly recommend Service King!!
He was great, made sure I got my car back before my birthday
Larry was great at updating me by text and phone throughout the entire process. Thank you!
More than helpful and very kind! Would definitely recommend.
Vehicle Make : Mini Cooper
Larry was great. He kept me informed as needed and my car was done when he said it would be done! The car looks great
Larry Darrow of your S. Polaris location made our repair experience pleasant and painless. He kept me updated on the progress of my car.
He did a great job. I would like to rave about the awesome service and repair job they did on my car. I felt like I was the only customer of Service King. Kudos to management & Larry is definitely an asset to the company. I would like to give 5 stars to Service King Polaris location and if I could, even 6 stars.
Mrs. Linda Kracht
They were very professional and nice. The work they did on my car is excellent.
Jim was in control throughout the entire process with outstanding courteous service. He kept me informed of the progress from beginning to end. My BMW was returned in great shape. Thank you Service King!
Everything was done with little effort on my part.
Your establishment was clean, professional, and I loved the fact that my car was fixed in the shade.
They provide excellent work.
I picked up my car this past Saturday. It looks good and is driving well. While it was being repaired the service representative provided continues progress reports. Overall excellent service.
The auto body was great and the paint exceeded my expectations. Thank you !
Service King has never disappointed. Excellent timely service!
The hood does not seem completely secure, if truck goes by the other way on the highway it jumps up a bit. And the headlights seem a bit off. I was in the middle of a move to Sacramento when the work had to be done so I can't go back to the shop on Vegas, is there a shop I can go to in Sacramento?
Mark made my experience very pleasant. The follow up was prompt and I will come back for future repairs.
Mark Adams is a delight, and he made the process go as smoothly as possible. Everyone on the Service Kings team treated me with the utmost respect and priority, also very friendly. Would recommend to my friends and family.
Service was excellent. The ladies at the desk were very helpful, and Larry answered all my questions and kept me it to date! Thank You!
Estoy muy satifecha con el trabajo que hicieron fue excelente complacida lo recomendaria y bolveria con ustedes
Everyone was friendly and helpful.
Larry did a wonderful job. The car looks great and he was always available to answer any questions. He was wonderful.
My truck broke down on my drive home and I had to have it tied to a nearby shop and they will have it for two days.
Great job and fast service. Loved they kept me informed everyday via text or phone. Quality work my car looks great !
Mark is very great guy he is the one who took care of my car from start to end of fix of my car. He very informative, helpful and kind and overall service and staff are outstanding. Thank you service king you've earned my trust and faith. Will be happy to come back there again for car care service. Again, splendid job and thank you
Yes I am satisfied with the work that was done on my 2016 HONDA ACCORD looks as if it was Never Hit if ever I get into a Nother fender bender I would Not hesitate to bring it Back to servise king you guys do great work in a time Lee
Her service advisor Pete Durand Took care of us perfectly it was easy we were informed every day sometimes a few times a day always returned our phone calls was always there to answer any questions we had if we had any but he always kept us informed we couldn't ask for more i'm going to tell everyone on my friends or anybody about Service King especially that location over there you guys rock you got it dialed I could go on all day but extremely satisfied with you guys and thank you very much we love you guys thank you Peteeveryone there is nice thank you
I think that the workers are very friendly, resolve your concerns, and do a very good job.
First class service all the way!
You are all so friendly and kind thank you for repairing my Camry
These guys were wonderful to me no waiting had me in and out I didn't even have time to sit down(thanks) and did a great job on my car..I love you guys
Thank you for your prompt and excellent work! I appreciate all the updates that you sent.
Very helpful and got the job done in a timely manner.
The first time they said it was done they had the wrong bumper on. The second time they had someone else's licence plate on my car and someone else's car key in my car.
My bumper was not fix and looks really bad.
All the staff were so nice and accomodating.Mark made sure our car is 100% working and safe to drive.
Best customer service I experienced in car repair. Thank u.
Very friendly and kept me updated a great experience
Vehicle Make : Volkswagen
Super friendly, amazing job.
Excellent and very speedy service! Thank you for all your help
I see a few flaw on the repair. Need to take it back and show the rep.
I am very satisfied with the work that was done to my car but I am not satisfied by the way that things were handled by my adjuster at the Spring Valley location. The Falconis location was amazing and I wish had just gone there to start with. There really needs to be some training in the spring valley office on how to handle customers when they come in especially the USAA ones because they expect a certain level of standout service not just going through the motions and that is exactly what the current adjuster(Irwin) provided.
Car looks like brand new !! Great work very pleased
You guys have the best employee... good customer service awesome
Always kept me informed of progress of the car. Completed the car before the suggested date. They did a fantastic job
Wow! The car looks perfect. Like there never was any damage to it at all. Thank U all do your wondeful efforts to restore our car.
I am completely satisfied with my car and with the professionalism of service King . I would and well refer service king to my friends.
Very fast turn around for repair. Less that an week
Jim was a great help and he would call an give me an update of my car had a great experience there
Service was excellent overall, only snag was that I was supposed to receive a quote to repair an additional spot on my passenger side front fender but never did
Mark provided excellent customer service. Kept me informed and advised me of the process the moment I met him. He made this process pleasant
My father would be well pleased he was in the same line of work mechanic and body man his whole life thank you
Mark Adams was amazing. He kept in constant contact with me made me the whole situation less stressful.
im very happy and satisfied, they have an awsome good job fixing my car, and have a very good customer service.....
Amazing job on my truck gents...
Simple amzaing work..
Very professional and excellent work!
The whole staff was excellent.
Ahead of schedule and a great job. Service with a smile!
Very impressed with the lady at the front desk she was helpful and friendly
The team was amazing on the repairs made to my car....it looks bran new...very very satisfied....would recommend your company's services any time. ....thnx Sue Lemelin
Jim and the staff were excellent and a joy to work with.
From the initial first phone call with Gabby to the last hand shake with Mark I give this company the highest rating possible. I could not be more pleased with the entire experience and would recommend them again and again to anyone needing repairs. Thank you for the excellent customer service and for my car back in such beautiful shape and the car wash was superb. Thank you again.
Excellent work, my car looks like new!!!
I was totally impressed with the service
Muy buen trabajo . Muy profecional.
Great experience. Very honest and I liked the up to date text messages.
Awesome experience from beginning to end! From the young lady at the desk (Im so sorry I don't remember here name) and Jim my service advisor. They were amazing. Very friendly and informative. I did not have to worry about anything. Jim kept me informed of the entire process. To the workers behind the scenes who did an amazing job making my vehicle look "brand new". Good job! My 2014 Honda CR-V is my baby and everyone of you treated it as such. Thank you thank you thank you!!
Pleased with the timing and the upkeep of what was going on with the car I will recommend other people and if I ever need service again I will come to you
The service was amazing and everything was done super fast! I loved the communication!
Tommy provided excellent service from start to finish . I never had to call or check up on the status of my car he kept me up to date every step of the way! Thanks Amanda F
Kudos to Jim. He was always calling and giving updates. The best thing is the car looks good as new and my daughter happy to have it back. Thank you
The diagnosis from the start was incomplete which caused another two week delay of completion.
Vehicle Make : Volkswagen
Everything from start to finish was handled perfectly.
Tommy was very helpful and kept me updated with my car repairs!
Excellent service. Tommy V. was my service advisor and he was awesome. Nancy was a huge help as well with all my questions. What a great team. I will definitely recommend this shop to others.
We were so impressed with the repair to car and also with the over all treatment from the staff at service king!! We were updated often about the work being done. Communication was excellent!! Renting and returning a replacement car has never been so easy!!!
I appreciate the feedback I received on my vehicle and also the quality of work done
Vehicle Make : Volkswagen
My rep was informative, knowledgeable and friendly
Amazing team. Amazing service. I will recommend you guys to everyone!
I've had my cars there before I've dealt with Billy, Jim, and now Tommy. Always a great experience. I was on a tight timeline since I was giving the car to my child leaving for college . Tommy not only kept me updated but also delivered in a timely fashion. Reasons like this is why I'll continue to refer people and come back if ever need your services again. Thank you
Neat,smooth,fast work done! Thanks James
Job will done. Customer Service superb! Than you so much. Even fine earlier than promised.
No comments, everything went well. Everyone was helpful.
Very friendly, fast, and convenient.
Great service and my truck was super clean when I got it back!!
I think it's a great idea to have the text messaging app, for it allows the customer to know the progress of their vehicle repair.
I was not satisfied in the beginning because
I couldn't get Tommy to cooperate
Very happy how great a job they did. Car looks fantastic. Everyone was extremely helpful and professional. Thank you. Keirh Wallenfelsz
Wonderful customer service, the team kept me informed during the process and explained in detail the steps for the repair. Repair was also complete sooner than expected.
Jim was great. He called me when he said he would and answered all of my questions.
I was very satisfied ., everyone in there was very nice!
I will come back to you guys if I ever need a service again!!
Thank you everything!!!
Great communication...excellent work. Thank you!
I really appreciate how I get updates about my car, both text messaging and phone calls. Everyone is nice and did a GREAT job. So it was really a JOB WELL DONE!!! Two thumbs up you guys!!! :) ****
You went above and beyond what was expected.
Awesome service! Good people!
Always answered every call, and rushed my last day so I could pick up vechile before work. Thanks
When I contacted Service King I was given an advisor who I met with within a couple of days of my accident. Upon arriving I was instantly greeted by another friendly advisor who proceeded to locate ****. My issue was handled quickly and my car was left that day. Within a few days I was contacted to let me know the progress. Later on that same day I was called again by **** and told my car was ready for pickup. My insurance adjuster said it would take about 4 days to fix my car. I picked up my car today. It looked better today than when I purchased it. My car was completely detailed and looked fabulous. Everyone at the Polaris Location were great and very professional. Thanks again and I will recommend them to anyone in the future.
I appreciate how I was keep up to date on what was going on with my car.Also I really would like to thank the staff and the special people Tommy and Nancy of their excellent customer service. I would recommended them to my associates,family,and friends. Great Job guys! You are a Blessing. Thanks.
Though the daily update emails began to become annoying because, for the most part, they did not have an update at all, I appreciate receiving them in whole.
My insurance company, USAA, made the right recommendation that I have my vehicle serviced at your facility. Thoroughly pleased with your workmanship.
Gran servicio y profesionales