Staff were great. All that I dealt with were super and they all interacted with each other in a teamwork fashion. Outstanding customer service from the start to the finish !!
Thank you my car looks perfect! And David was a great help!
Thank you so much Peter, it was a stressful situation not having my car and you updated me along the way and took care of everything. My car is back to normal. Thank you so much!!
When I first got to the shop, everybody was very nice and kind and attended me very quickly. I left my car there for 3 weeks due to all of the body damages it had. Overall, picked up the car today, 10/13/2013, and I was amazed by their work. Everything was perfect as if nothing had happened to it. Thank you, everyone!
You guys were amazing! Peter Duran was mainly helping me out and he was constantly giving me texts and calls giving me updates so I always knew what was going on! And a plus is that it was done before the estimated time which I was very happy about!! Thanks so much!
I had a wonderful experience. I liked the phone calls and texts informing me of the status of my car.
Will be returning my truck on Monday the 3rd of Oct to have my tailgate worked on.
Todd was awesome to work with. He kept me informed, apologized when timeframes couldn't be met even though it wasn't his fault and did everything he could to make sure I was okay during an upsetting time (post very scary accident).
Pleasant staff; very efficient; very customer oriented. I am a repeat satisfied customer. Thanks for the speedy repair.
I sincerely appreciated the continual updates and just the overall service and demeanor of every employee that I encountered. I'd definitely, highly recommend a Service King. Thank you so much!!
The service was amazing. They kept me well informed and the car looked new. Thanks a lot.
Great overall experience!!!
The estimated time of work completion was way too long comparing to the actual completion date. It was fortunate that I found out the car was ready one hour before Friday closing time which gave me enough time to return the rental car. Otherwise, I would have to incur unnecessary car rental cost for the entire long Labor Day weekend.
When I get my car , it looks well. I don't pay attention to check back side, until I got home went to look around vechele's back side, I saw there are a little bit scratch under the trunk. However, the local sore already close and I'm not sure they will deal with that on this issue because I already picked my car today. I'm cool with that small scratch ,I can go to auto zone buy one scratch pen to fix it.I just feeling bad. That's all.
As always, excellent customer service!
Nice and friendly staff. Exellent customer service
Pete was very professional and kept me up to date every day with the progress of my car. The staff was very friendly and polite, I will defenitly use your services in the future if in need of car repairs and also recommend Service King to family and friends. Thank you for your amazing service.
I was treated well. The service wad topnotch! All repairs are done well and by the date they said it would be finished
I couldnt ask for better!
Everything was great work in a timely matter & staff very polite and communicated on every aspect of service
Was very happy throughout the process, made everything very easy for me.
Vehicle Make : Volkswagen
Our experience was fantastic start to finish! We will continue to utilize Service King whenever we need auto repairs
Each and every employee, demonstrated pride in their job. They were clear in their communication . I enjoyed seeing them in action with other customers. I was in a complete wow. What a refreshing experience, just when you think people don't care about service. Your company culture is admirable. Thank you for providing me with such a great experience. Having a Master's degree in Psycology in Industrial & Oganizational Development, you read about it and rarely see it. Today I experienced the art of greatness no gap, everyone understands their role and how important they are to each and every delivery. Awesome company culture! Congratulations to you all. Although I hope not to need your services in the near future, I know where to go if I do. Sorry if I have misspelled but I am writing from my phone. Thank you again. Maria F
I like that work you guy's did to my car :)
Thanks Mac. Marina is happy again and she actually let me drive it to Auto zone.
This is my 2nd experience. With service king and I will always recommend them to everyone.The entire staff is very professional.
It was quick and easy job and my car looks brand new.
Everyone involved did a great job, im very happy with the outcome, from the friendly receptionists to the body shop and in particular Todd who oversaw it all. Im thankful to them all what a great job well done will recommend to family and friends. I myself hope i wont need your services anytime soon, i know you'll be there if i need you guys-- Kathleen J
Extremely Satisfied!!! My truck couldn't be in better hands than KINGS!!! Thank You :)
Everyone was professional and courteous
Just to say GOOD JOB????????
My Service rep is my HERO.
Everyone very attentive and friendly-MaryLou kept me informed and answered any questions I had as well as the 2 receptionist.
The repair team was quick, yet efficient. They had the car ready days before the expected date.
Service was excellent! My only suggestion would be to call with the estimate before the work is started on the vehicle. Great service though!
Fast, Perfect, and Friendly service.
The service that I've received has been nothing less than impressive. Everyone was polite, curtious, and respectful. Not to mention, the service to my vehicle was done in a timely fashion and in fact, it was completed 15 days ahead of the original estimated completion date. So bottom line, the service provided to me was in fact wonderful and I'm very pleased.
The cup holder of my car and the manual is missing
Your service & repair was better then most of
the dealership's and AAA repair shops I have
They did a great job not only with the repairs but also with cleaning my car. The staff, especially the young lady at the front desk, was very friendly. Mat walked me through the repair process, I really like that. Overall great experience, also loved the text alerts.
Thank you for going above and beyond with your services!!
Vehicle Make : Mini Cooper
Very satisfied with the work they've done I was always updated with the work. Great choice. I would definitely recommend Kings service to anyone.
Service King was really friendly and kept me updated on the process and my car was done on time.
Great customer service. I was notified about the progress via text and phone calls. I would definetely refer family and friend to service king. Great experience! Thank you
I really appreciated all the communication and follow up!!
Great service. Your staff eased my pain. And my baby (car) looks great!
Matt when out of his way to help with getting my car ready. The team are friendly and kind. The manager help with my rental car.
Your personnel went out of their way to answer any questions I may have had. Thanks for the great service that Service King provided.
Fast and friendly service thank you
I was very satistisfied with the jod I will recommend your body shop. I need work on my other car I will bring it in soon
Everything seemed very seamless and very smooth. The gentleman that was assisting me along the way kept me in the loop all through the entire process. I would definitely recommend anyone was in a similar situation to utilize your services
Peter is very good worker
Charles and Frances greatly appreciate the staff, their kindnes, and patient, explaining in great details about the work and time that our vehicle would be completed through texting/calling, so thank you so much for also reassuring a job well done especially after an accident and making sure our truck look new again and run smoothly thank you and God bless.
The repair and the skill could not be any better!
Everyone was 100% from front desk to my service rep Peter. You all have my business from here on out.
Grate service and quality work
The team at the E. Craig location was fantastic! Mary Lou was great as well as the manager. The front desk staff was friendly and helpful too! Couldn't ask for a better experience. Thanks guys!!
Everything was done so quickly! I loved having daily updates on how the repairs were being done. Loved everything about your service.
Job well done from start to finish
The service was great, I received frequent updates on the repair progress. Very satisfied with the the overall experience with service King.
Every staff member was amazing and super friendly. Mary Lou kept me updated through the entire process, and my car was done sooner than originally stated. I was very pleased with my experience. Your staff turned a stressful situation better.
Thank you so much to calvin, Jesus and George and the staff at service king. You guys are awesome. Great customer service.
Vehicle Make : Volkswagen
Staff went above and beyond to get me back my car pretty much better than how it was before my collision. I'm beyond grateful for how amazing the service and treatment was
They did a very good job. The service was very fast. Thanks.
Your team was awesome!!! Everyone of them was super helpful and kept us informed every step of the way. They did a beautiful job making our vehicle look brand new again!!!
The customer service was great. Marylou was awesome! From keeping me inform with the progress of my repair and her sincere attitude.
Great customer service- and the repair job was very well done!
Matt and Mac were always very professional helpful and informative about the progress of the repair. I was very impressed with their follow up.
Did a great job with my car thank you
Thank you for your services, I am satisfied with the service.
Great customer service and my car looks great!
The only thing was not getting my vehicle on time when promised, however, the excellent repairjob outweighed that in the final analysis. Thank you!
Everyone was very nice and seemed well intentioned .I was kept informed of the progress of my car throughout .Although the repair needed some fine tuning I trust it will be taken care of on Tuesday as promised.
Thank you so much for taking care of my baby!
My experience with Service King was exemplary. I receive daily updates on the status of my vehicle through text and phone calls. Your company has exceptional customer service and quality workmanship. My car had damage on the right side passenger door front and rear, it looks brand-new now. I would definitely recommend Service King to anybody that needs auto body work.
Vehicle Make : Mitsubishi
This team is awesome and professional! They kept me apprised of my car care twice a day. The work was done before expected completion and looks like it did before my accident. I will recommend Sevice King to everyone. Thanks Service King!
Great job! Quality work done quickly with great communication. Enterprise-Rent-A-Car was great also.
Service was great, car took longer than expected but it was not Service Kings fault, more fault on the dealership. Love the customer service that was given to me every time.
My experience were great , easy and fast .
Nice people ,????????????
Repair was good. Did an excellent job there but communication skills need improving on contacting customers about there vehicles and the receptionists who work up front need some improvement on better communication skills with explaining paperwork etc to make sure customers understand what they signing and to make sure customer information is correct
Fast and Quick they got my car looking good! They also cleaned my car lol took all my shoes from under the seats and set them together nicely :) good company helpful nice employees thank you :) also he said he washed my car but it rained the night before pick up but I still appreciate Service King
Mary Lou is exceptional at her job! The customer service is a first class act and I would definitely trust Mary Lou and Service King with my car again. Thank you!
It was a very professional experience throughout the whole process. I was kepted totally informed as to the status of my truck. From the time that I came in through the doors of Service King I was treated with great respect and honest, I was walked through the every step my truck went through. I truly want to thank the whole Service King team for the great professional service I received. I will recommend others to your shop.
Vehicle Make : Volkswagen
The staff was very professional and I am very pleased with the outcome. If I ever need body work again on my car I will definitely use Service King.
Everyone there was so nice especially Mary Lu our service representative
Great service, great work! I felt that the staff at Service King cared about me and my family.
Everyone was very helpful and friendly!!
Vehicle Make : Mitsubishi
They was perfect in the completion of the representative tank you Ivonne B
Everything was great all the people were great also
Thanks to Mac for keeping me updated throughout the repair process, and getting it done 4 days earlier than originally quoted. Keep up the great work and awesome customer care!
Very friendly and helpful. Glad I choose service king for my repairs.
Im so satisfied with The services that i got.. thank you
Matt was very attentive with the progress of my vehicle and he was very helpful with everything excellent customer care!
Great customer service. Was also happy to see my car look new again. Thank you.
Steering wheel shakes while driving and sitting still car is out of balance
Car was flawless after picked up, great staff and they keep you updated with your car as how far it's coming along.. Very happy with results.
Vehicle Make : Volkswagen
Just perfect customer service
The text message updates were great as well as having the car rental in house:)
I appreciate the text update while the car us being fixed
Great job! Completed before projected time! Service was great!
Vehicle got repaired ahead of scheduled completion time; I was regularly updated on the status by texts and phone calls; and the vehicle was cleaned up nicely.
Car was complete in less then 2 days
This is the 3rd time I've used your services, and have been totally satisfied with everything.
Excellent job keeping me informed and updated
Great service.. The Staff is friendly..
Excellent. Service thank you!!
My car was beautiful, I was excited seeing what a great job you guys did
I was well informed and kept updated every step of the way. My car looked like it was with family and handle with love and care. Thank you Service King.
I live the customer service AND the daily updates.
It was an absolute pleasure doing business with Service King. The customer service was a complete 10 from start to finish! Because of the frequent customer updates we always knew exactly what was going on!! Thank you to the entire team for a job well done!!
All TENS!!!! Thank you, I will recommend service king!!!
Everyone were very helpful and friendly. I am very happy the work was done quick.
I was very pleased with the customer service I received as well as the final outcome of my car.
Service King kept me up to date on the progress of my vehicle and even after I picked it up they called the next day to make sure everything was fine.
great job entering the building staff was great talking with fast-acting customer service keeping us in touch of every step by step was great letting us know that we were in great hands made us feel very comfortable not worrying while trying to heal from the accident thank you very much and the vehicle looks great.
Marylou. She was very personable, sincere and courteous. She has excellent 'people skills'.
My experience before,I came your company no estemate my car we just wait a long time hour and call me 5hrs ahead and he give me a estemate everything and I said to hold my dont ffixed my car couse I dont have money enough and after couple a hour I call how many times allways said buzy and I just wait a many times, finally I talk the agent one of accest me he said the car is already fixed so I told many how to pay that he said I help to my manger to have an partial payment after I talk the manager he said no partial payment right now I pay to barrow to my mother and my friends .....
Everyone was helpful and provided exceptional service from both locations my car was at. Couple of bumps due to holiday madness but handled with ease and stress free experience. Thanks all!
Amazing work in a very timely manner!
Paint job was done horribly, paint was chipped in an area not near repair area, detail was not don't correctly, I am very unhappy about this experience and now that I have to wait longer to get my car back. I can't believe the service this company offers, you don't mess up a car and apologize and not go above and beyond. You have lost a customer.
Outstanding service great work on my car
Service King meet the specified needs of your customer thank a lot!
Thank you for being able to answer all my questions and getting my truck back to me as fast as possible. You guys are awesome!!!
Service king repair my car my car in no time and I was very satisfied with the work they did on my car
Outstanding service and great communication
Extremely happy it was finished a week and a half ahead of estimated time given
The work was done fast, my car looks great and everyone was very professional and nice
Great people help me with all the question I had left my car how I remember to be thanks alot
Very fast and finish product looks great
The job was done a lot quicker thsn I thought it would be.
Exceeded my expectations. Great communication and customer service!
I was not impressed with the condition of my car upon pick. The outside of the car was left with wax build up. The outside look like ****
I appreciate the text message updates and how easy it was to drop off and pick up my car. Staff made the process fast and smooth.
Mac was great and always kept me informed. Keep great employees like Mac!
Im very please with such a great job you guys did with my car. Mary Lu was very helpful. I would definitely use your service again. Awesome job!
Irv has always taken care of us and my car, I always tell people about my experience with Service King and Irv, Greater Job and finished my wife's car 3 days early too, Thank you
Calvin, my service advisor was very helpful and he always keep me informed about my car. The repair done on my car was very good and timely. Calvin even mentioned about a maintenance issue that I have to take care of.
Kevin been awesome from day one best service i ever had in the shop.i will recomend this to anyone I know
I feel good about the choice I made when I selected service king, you guys rock, and I would like to say that Calvin is very professional and he got my car fix in a couple days, we got our car back and looks great thanks Calvin.
Customer service was great and the repair work was done in their estimated time frame.
Everyone that I had contact with gave perfect customer service and that is very rare these days. Most companies in Las Vegas treat you like you owe them something. Trust me I will spread the good news about Service King the name says it all. I want to say thank you to all of your staff.
They did an amazing job with my car and everyone who attended me was very nice & welcoming ! I appreciate how fast they fixed my car and how they kept me up to date with everything.
Calvin was very helpful. All employees should be as thourogh and attentive to his job as he is. Thank you
it is better now than before the accident.
thank you !!!!
Loved the constant updates via text regrading the status of my car. Friendly staff and professional building! Fabulous service!
Service king did a wonderful job on my vehicle
Service king was really fantastic,they called every day to give us an update and were finished when they said they would be
they where grat I very satisfied with the services
Thank you Mary Lou for your awesome service! I appreciate that I got my car back way before the scheduled completion date. My car looks great!
Everything went well. Very professional and customer service oriented. Pleasant experience.
Thank you for doing great work and marylou and front desk staff is the best
EVERY THING WAS VERY GOOD t h a n k s !!!!
Very good customer service. Service advisor was really attentive. Only not satisfied is that the car inside wasn't clean enough. Still dusty.
It was okay until I picked my car up....the check engine light was on...the tire pressure light was on. I had to go back in and wait about 15 minutes they reset the check engine light and I was told they could not plug the tire because they didnt have any plugs. When I brought the car in no lights were on... Now I have to pay for something that is not my fault.... Also the front team was in the back offices talking very loud... Laughing and joking as if it was social hour and not a place of business
Service king provided excellent service. The vehicle was repaired to better than factory new, in a shorter time than was quoted. Dealing with enterprise was a different story. But, their service in no way detracts from how great service king was
The best customer service I have ever experienced. Mac was great and my car looks great. The girls up front. Are fantastic. Thank you Service King.
You guys rock!!!!!
Calvin and the staff on Craig road were very generous and courteous to me. They welcomed me in and answered all concerns I had about my car. The staff was also very prompt with responses.
Great job Great service Professional Friendly
Good service. And people.very kindley nice very nice...
Honestly this is the best place I ever been to get my vehicle repair the hole staff was awesome Calvin Phung was exceptional and went out of his way to make my car look perfect , be on happy with there work I will be recomending my friends and family , keep up with the good job service king !!!!
Very friendly and professional staff.
Everyone was very friendly, car was done in a few days, and they kept me updated every step of the way. I would definitely recommend them to anyone. Thank you!
Professional, kind, efficient, did excellent work
Very happy with the repair done on my car. Was extremely satisfied with Marylou Rivera. She kept me updated and answered all my questions. Thanks to all staff. Sincerely, Margaret S
The team did a good job. Awesome work thanks
I really appreciated the timeline that you guys preformed the maintenance on my vehicle. It really go me back to my normal everyday life with out to many hindrances.
Mary Lou went way above just wonderful wonderful service from her
Your team gets all gold stars for an excellant job well done! I especially liked working with calvin hes a very good representative of the company and if i ever need your services again i wont hesitate to call and let state farm know and recommend to my friends. Thnx to the team!!
Vehicle Make : Volkswagen
Everyone was very professional. Marylou kept me updated regularly. The quality of work on the car itself is great.
Service rep. Kevin was great! Good follow up and wanted to please me with car repair. Staff were helpful. Nice, clean place and the sign for free drinks because I had to be there was funny. Thank you
You are a 10!
The service was excellent. The repairs are of the highest quality. I was informed throughout the repair process. No complaints. I will recommend to others. Mac was the best! Thanks!