Just wish that I had communicated with service king myself ,
I had such amazing customer service, throughout the whole time i kept gettin updates about my, and Peter was on top of things. Thanks a bunch you guys. Peter, John, and i kept remember the other guy but he was such a great help as well
My representative, David was very nice and friendly and cared about my need of my car. He repeadetly asked questions and made sure everything is ok.
Peter--is''GREAT'!!!!! And Thanks for a good job!:)
David was excellent! He kept me informed every step of the way and even took a little extra time with the car to make sure everything was perfect. The car looks even better than when i left it there. And after the alignment i swear the suspension and steering feel tighter, firmer, and more responsive. Im almost glad i crashed my car now!
Not only was my bumper repair in a timely manner the staff went above and beyond by vacuuming the inside of my truck and clean in my tires
Great job. Fast, easy, experience.
Sorry I'm not sure what the guys name is but he was pretty cool kept me in the loop on everything that was happening with my car. He also didn't let the insurance company get over on me. They were trying to tell me I had to pay for the rental, then they told me that I could only have it for four days. That goes a long way because I would of probably been paying for a rental car if he and the desk girl hadn't not told me it was the insurance responsibility to pay. So thank you for being honest and keeping me in the loop.
Christopher Tatman made sure everything promised was completed on time. He checked everything to ensure my car was perfect before releasing. He is truly a dedicated and professional employee.
David was a great provider. I would recommend service to all my friends
Peter Duran was there every step of the way, so happy with the end result and I'm enjoying my truck finally! The whole team was awesome, thanks guys.
Great service and repair work. Everyone at the location were professional and thorough. Thank you peter and everone with your shop.
Although I enjoyed the constant updates during the repair process and helpful and courteous staff along the way I was a bit bummed shortly after pickup. After pickup I found some secondary damage that looks to be a result of repair procedures. I will be taking it back for correction. Just not looking forward to my wife being without her vehicle while I'm gone on deployment.
It was ready a day sooner than expected.
Vehicle Make : Volkswagen
Two of the indicator lights came on the dash board the day i picked it up.
Service king did a great job
Very curious whenever I call David answered any questions and trying to let me know your progress and it was going on on the car I would gladly bring my car's back to him and Service King for any other work I need done on any of my other cars thank you for working on my car I would recommend Service King to my friends and family thank you David for all your help and walking me to my car and explaining everything that you did in great detail
Muy buen servicio ....muy amables todos me trataron bien y me icieron un buen trabajo en mi troka los felicito ...son muy profecionales .gracias a todos
Chris did an amazing job. Thank you
Great job. Peter was great keeping me informed. Thanks
Excellent service, quality work.
Would highly recommend.
The staff was very pleasant and friendly. I was given regular updates on when my vehicle would be ready and they were able to order a part the same day and had my vehicle ready the next day.
David did a great job as a service Rep. He went out of his way to make EVERYTHING perfect. My only negative comment is getting one answer from David and then a different answer via text msg.
After careful inspection and pointing out sevrral issues, everything came out looking good. The management was very concerned about making me happy with their service. The employees in the back need to learn what customer is and be careful what they say. Telling an account rep that they're on lunch and the customer would have to wait until lunch is done is completely unprofessional and should be addressed immediately.
Great service all the way around perfect 10 from me ..
There are too many to enumerate. The only persons I felt treated me fairly and apologized were the girl at the front desk and my service representative who I had contact a few times. If you would like to hear how I was called a liar please give me a call at ****-****-xxxx.
Chris was very informative and polite
Everyone was very helpful and friendly. Service was completed ahead of schedule. I'm very happy with the service I received. David Leyva was awesome.
Vehicle Make : Volkswagen
David Leyva did an awesome job in making sure that my car was repaired well before the target date. Very friendly team of people.
I liked the way you informed me about the progress of what was going on with my car. Everyone was so nice.
You guys were great, and thank you for the great job you did.
Great customer service, and very prompt.
Our service advisor, Peter Duran did an outstanding job of keeping us informed on the repairs and the quality of the work performed is absolutely superb. We are very pleased we chose Service King and our advisor was very professional and handled all details assuring our complete satisfaction. A great experience for us.
Peter was excellent! He got back to me right away with estimate cost and kept me updated the entire time. Thank you for everything.
Excellent service and workmanship! Friendly
And helpful staff. Would definitely recommend to everyone!
Service Kingwas the best experience ever from a service department fast and efficient thanks Service King
Great Job! And the communication was great keeping me up to date on a daily basis as far as where my vehicle was at during repairs was outstanding keep up the good work and I would have no problem recommending this body shop to family and friends
I love my car!!! It looks brand new..
I am a repeat customer, and would recommend Service King to my friends.
Wow this is my third experience with Service King At Craig
I would like to say, thank you for providing me yet again a great experience.
Having a car in a repair shop is not anything we look forward to; but it is
Great to know that I have a great team I can count on. Also to my surprise
My car was ready before the anticipated date, that was great. I enjoyed my
Text messages with updates, Peter was great as always , Matthew the Manager
Always providing excellent customer service. I was able to experience a great workflow. Service King Craig you Rock, although I do not want to be a client in the near future, it's a great feeling to know that I can count on you if I do. I speak to everyone of how great they are and would recommend them to my friends and family. Merry Christmas and prosperous 2017 to all. Thank you for allowing me to experience greatness in the workplace, something I hold close to my heart. Cheers
Great customer service from start to finish. I was kept informed of my vehicle's progress
I appreciate everything Service King has done for my car. I'm one happy customer. Amazing job to the team
Very nice getting notification daily on the process of my repair. Everyone we had contact with was very professional.
Services were completed faster than expected! Everyone was very nice and kept me updated with each step of the repair process. The car looks amazing and I'm so happy I used Service King to take care of my car repairs.
My car was never finish like I was promised
Absolutely wonderful! David was so kind and I am for appreciative of all your staffs help!
Not everything was fixed and some stuff were left un fixed
I was very satisfied with the work that was done on my car. Peter was able to have the car done sooner than the promised date.
Peter made it all painless. And he was trustworthy. The car looks beautiful.
DAVID WAS AHHHHHHMAZING! He really helped me understand the details of HOW my car was being fixed I didn't feel like I was being swindled I felt that David and everyone I encountered at THIS Service King provided genuine customer service and I felt comfortable leaving my vehicle in Davids hands! The job was done well! My car looks BEAUTIFUL and i would recommend this branch to anyone :)
My car engine light is on and it was nevin before. Also my wheel is pulling severely to the right. I thought it was aligned. Not hapoy
Everyone is very professional and friendly. I love the personal touch of text message updates. Great job, I highly recommend you to all my friends and family. Happy Thanksgiving ????
My service advisor Mr. Peter Duran did a super job and the repairs are completed & right on time. Our car now looks great, Thank You.
Service was excellent and I was informed of the status consistently.
Was done faster than anticipated was done excellently and I am very pleased with the service
You did a amazing job. There are no complaints.
I'm very satisfied with the fast service.Everyone we talked to is very professional and courteous.Would like to commend Peter Duran for being so helpful.
Prompt, communicative and professional. InI tial imprssion is high quality work
I give Service Kings a 10. Everyone was so nice!
They kept me update on all repairs and everything going on with my vehicle. They were also very friendly definitely old recommend you guys to anybody
I appreciated the great customer service and updates. Great communication and very organized. Wayne was great. Always answered my call promptly. I would definitely recommend people to use your company for car repairs.
Satisfied with the service. Excellent job.
We had a few hiccups with the shop that had my claim but got it all fixed and away they went. Tailgate was taken off, replacement was there and I had my newly painted tailgate re-installed within a few days. Kudos to your team
They were accomodating, what I'd like the most was they kept me updated about the car. Credits to Mr. David
You workmanship is good,your staff friendly and your always kept informed.
Staff were great. All that I dealt with were super and they all interacted with each other in a teamwork fashion. Outstanding customer service from the start to the finish !!
Thank you my car looks perfect! And David was a great help!
Thank you so much Peter, it was a stressful situation not having my car and you updated me along the way and took care of everything. My car is back to normal. Thank you so much!!
When I first got to the shop, everybody was very nice and kind and attended me very quickly. I left my car there for 3 weeks due to all of the body damages it had. Overall, picked up the car today, 10/13/2013, and I was amazed by their work. Everything was perfect as if nothing had happened to it. Thank you, everyone!
You guys were amazing! Peter Duran was mainly helping me out and he was constantly giving me texts and calls giving me updates so I always knew what was going on! And a plus is that it was done before the estimated time which I was very happy about!! Thanks so much!
I had a wonderful experience. I liked the phone calls and texts informing me of the status of my car.
Will be returning my truck on Monday the 3rd of Oct to have my tailgate worked on.
Todd was awesome to work with. He kept me informed, apologized when timeframes couldn't be met even though it wasn't his fault and did everything he could to make sure I was okay during an upsetting time (post very scary accident).
Pleasant staff; very efficient; very customer oriented. I am a repeat satisfied customer. Thanks for the speedy repair.
I sincerely appreciated the continual updates and just the overall service and demeanor of every employee that I encountered. I'd definitely, highly recommend a Service King. Thank you so much!!
The service was amazing. They kept me well informed and the car looked new. Thanks a lot.
Great overall experience!!!
The estimated time of work completion was way too long comparing to the actual completion date. It was fortunate that I found out the car was ready one hour before Friday closing time which gave me enough time to return the rental car. Otherwise, I would have to incur unnecessary car rental cost for the entire long Labor Day weekend.
When I get my car , it looks well. I don't pay attention to check back side, until I got home went to look around vechele's back side, I saw there are a little bit scratch under the trunk. However, the local sore already close and I'm not sure they will deal with that on this issue because I already picked my car today. I'm cool with that small scratch ,I can go to auto zone buy one scratch pen to fix it.I just feeling bad. That's all.
As always, excellent customer service!
Nice and friendly staff. Exellent customer service
Pete was very professional and kept me up to date every day with the progress of my car. The staff was very friendly and polite, I will defenitly use your services in the future if in need of car repairs and also recommend Service King to family and friends. Thank you for your amazing service.
I was treated well. The service wad topnotch! All repairs are done well and by the date they said it would be finished
I couldnt ask for better!
Everything was great work in a timely matter & staff very polite and communicated on every aspect of service
Was very happy throughout the process, made everything very easy for me.
Vehicle Make : Volkswagen
Our experience was fantastic start to finish! We will continue to utilize Service King whenever we need auto repairs
Each and every employee, demonstrated pride in their job. They were clear in their communication . I enjoyed seeing them in action with other customers. I was in a complete wow. What a refreshing experience, just when you think people don't care about service. Your company culture is admirable. Thank you for providing me with such a great experience. Having a Master's degree in Psycology in Industrial & Oganizational Development, you read about it and rarely see it. Today I experienced the art of greatness no gap, everyone understands their role and how important they are to each and every delivery. Awesome company culture! Congratulations to you all. Although I hope not to need your services in the near future, I know where to go if I do. Sorry if I have misspelled but I am writing from my phone. Thank you again. Maria F
I like that work you guy's did to my car :)
Thanks Mac. Marina is happy again and she actually let me drive it to Auto zone.
This is my 2nd experience. With service king and I will always recommend them to everyone.The entire staff is very professional.
It was quick and easy job and my car looks brand new.
Everyone involved did a great job, im very happy with the outcome, from the friendly receptionists to the body shop and in particular Todd who oversaw it all. Im thankful to them all what a great job well done will recommend to family and friends. I myself hope i wont need your services anytime soon, i know you'll be there if i need you guys-- Kathleen J
Extremely Satisfied!!! My truck couldn't be in better hands than KINGS!!! Thank You :)
Everyone was professional and courteous
Just to say GOOD JOB????????
My Service rep is my HERO.
Everyone very attentive and friendly-MaryLou kept me informed and answered any questions I had as well as the 2 receptionist.
The repair team was quick, yet efficient. They had the car ready days before the expected date.
Service was excellent! My only suggestion would be to call with the estimate before the work is started on the vehicle. Great service though!
Fast, Perfect, and Friendly service.
The service that I've received has been nothing less than impressive. Everyone was polite, curtious, and respectful. Not to mention, the service to my vehicle was done in a timely fashion and in fact, it was completed 15 days ahead of the original estimated completion date. So bottom line, the service provided to me was in fact wonderful and I'm very pleased.
The cup holder of my car and the manual is missing
Your service & repair was better then most of
the dealership's and AAA repair shops I have
They did a great job not only with the repairs but also with cleaning my car. The staff, especially the young lady at the front desk, was very friendly. Mat walked me through the repair process, I really like that. Overall great experience, also loved the text alerts.
Thank you for going above and beyond with your services!!
Vehicle Make : Mini Cooper
Very satisfied with the work they've done I was always updated with the work. Great choice. I would definitely recommend Kings service to anyone.
Service King was really friendly and kept me updated on the process and my car was done on time.
Great customer service. I was notified about the progress via text and phone calls. I would definetely refer family and friend to service king. Great experience! Thank you
I really appreciated all the communication and follow up!!
Great service. Your staff eased my pain. And my baby (car) looks great!
Matt when out of his way to help with getting my car ready. The team are friendly and kind. The manager help with my rental car.
Your personnel went out of their way to answer any questions I may have had. Thanks for the great service that Service King provided.
Fast and friendly service thank you
I was very satistisfied with the jod I will recommend your body shop. I need work on my other car I will bring it in soon
Everything seemed very seamless and very smooth. The gentleman that was assisting me along the way kept me in the loop all through the entire process. I would definitely recommend anyone was in a similar situation to utilize your services
Peter is very good worker
Charles and Frances greatly appreciate the staff, their kindnes, and patient, explaining in great details about the work and time that our vehicle would be completed through texting/calling, so thank you so much for also reassuring a job well done especially after an accident and making sure our truck look new again and run smoothly thank you and God bless.
The repair and the skill could not be any better!
Everyone was 100% from front desk to my service rep Peter. You all have my business from here on out.
Grate service and quality work
The team at the E. Craig location was fantastic! Mary Lou was great as well as the manager. The front desk staff was friendly and helpful too! Couldn't ask for a better experience. Thanks guys!!
Everything was done so quickly! I loved having daily updates on how the repairs were being done. Loved everything about your service.
Job well done from start to finish
The service was great, I received frequent updates on the repair progress. Very satisfied with the the overall experience with service King.
Every staff member was amazing and super friendly. Mary Lou kept me updated through the entire process, and my car was done sooner than originally stated. I was very pleased with my experience. Your staff turned a stressful situation better.
Thank you so much to calvin, Jesus and George and the staff at service king. You guys are awesome. Great customer service.
Vehicle Make : Volkswagen
Staff went above and beyond to get me back my car pretty much better than how it was before my collision. I'm beyond grateful for how amazing the service and treatment was
They did a very good job. The service was very fast. Thanks.
Your team was awesome!!! Everyone of them was super helpful and kept us informed every step of the way. They did a beautiful job making our vehicle look brand new again!!!
The customer service was great. Marylou was awesome! From keeping me inform with the progress of my repair and her sincere attitude.
Great customer service- and the repair job was very well done!
Matt and Mac were always very professional helpful and informative about the progress of the repair. I was very impressed with their follow up.
Did a great job with my car thank you
Thank you for your services, I am satisfied with the service.
Great customer service and my car looks great!
The only thing was not getting my vehicle on time when promised, however, the excellent repairjob outweighed that in the final analysis. Thank you!
Everyone was very nice and seemed well intentioned .I was kept informed of the progress of my car throughout .Although the repair needed some fine tuning I trust it will be taken care of on Tuesday as promised.
Thank you so much for taking care of my baby!
My experience with Service King was exemplary. I receive daily updates on the status of my vehicle through text and phone calls. Your company has exceptional customer service and quality workmanship. My car had damage on the right side passenger door front and rear, it looks brand-new now. I would definitely recommend Service King to anybody that needs auto body work.
Vehicle Make : Mitsubishi
This team is awesome and professional! They kept me apprised of my car care twice a day. The work was done before expected completion and looks like it did before my accident. I will recommend Sevice King to everyone. Thanks Service King!
Great job! Quality work done quickly with great communication. Enterprise-Rent-A-Car was great also.
Service was great, car took longer than expected but it was not Service Kings fault, more fault on the dealership. Love the customer service that was given to me every time.
My experience were great , easy and fast .
Nice people ,????????????
Repair was good. Did an excellent job there but communication skills need improving on contacting customers about there vehicles and the receptionists who work up front need some improvement on better communication skills with explaining paperwork etc to make sure customers understand what they signing and to make sure customer information is correct
Fast and Quick they got my car looking good! They also cleaned my car lol took all my shoes from under the seats and set them together nicely :) good company helpful nice employees thank you :) also he said he washed my car but it rained the night before pick up but I still appreciate Service King
Mary Lou is exceptional at her job! The customer service is a first class act and I would definitely trust Mary Lou and Service King with my car again. Thank you!
It was a very professional experience throughout the whole process. I was kepted totally informed as to the status of my truck. From the time that I came in through the doors of Service King I was treated with great respect and honest, I was walked through the every step my truck went through. I truly want to thank the whole Service King team for the great professional service I received. I will recommend others to your shop.
Vehicle Make : Volkswagen
The staff was very professional and I am very pleased with the outcome. If I ever need body work again on my car I will definitely use Service King.
Everyone there was so nice especially Mary Lu our service representative
Great service, great work! I felt that the staff at Service King cared about me and my family.
Everyone was very helpful and friendly!!
Vehicle Make : Mitsubishi
They was perfect in the completion of the representative tank you Ivonne B
Everything was great all the people were great also
Thanks to Mac for keeping me updated throughout the repair process, and getting it done 4 days earlier than originally quoted. Keep up the great work and awesome customer care!
Very friendly and helpful. Glad I choose service king for my repairs.
Im so satisfied with The services that i got.. thank you
Matt was very attentive with the progress of my vehicle and he was very helpful with everything excellent customer care!
Great customer service. Was also happy to see my car look new again. Thank you.
Steering wheel shakes while driving and sitting still car is out of balance
Car was flawless after picked up, great staff and they keep you updated with your car as how far it's coming along.. Very happy with results.
Vehicle Make : Volkswagen
Just perfect customer service
The text message updates were great as well as having the car rental in house:)
I appreciate the text update while the car us being fixed
Great job! Completed before projected time! Service was great!
Vehicle got repaired ahead of scheduled completion time; I was regularly updated on the status by texts and phone calls; and the vehicle was cleaned up nicely.
Car was complete in less then 2 days
This is the 3rd time I've used your services, and have been totally satisfied with everything.
Excellent job keeping me informed and updated
Great service.. The Staff is friendly..
Excellent. Service thank you!!
My car was beautiful, I was excited seeing what a great job you guys did
I was well informed and kept updated every step of the way. My car looked like it was with family and handle with love and care. Thank you Service King.
I live the customer service AND the daily updates.
It was an absolute pleasure doing business with Service King. The customer service was a complete 10 from start to finish! Because of the frequent customer updates we always knew exactly what was going on!! Thank you to the entire team for a job well done!!
All TENS!!!! Thank you, I will recommend service king!!!