Diamond W.
Vehicle Make : Jeep
Car was finished in less than 2 weeks. Fast service. I would definitely recommend. Great work!
Arlene H.
Vehicle Make : Toyota
I am very happy with work done. Staff is very professional and pleasant to work with. Thank you for the great service.
Tiffany G.
Vehicle Make : GMC
I was always kept up to speed with the process of my vehicle. Everyone was very nice and professional. Thank you
Molly M.
Vehicle Make : Subaru
Rich was very professional and knowledgeable and absolutely wonderful to work with. He and Delaney are both great communicators and made the not-ideal situation of dealing with a car wreck as comfortable and easy as possible.
Andrea L.
Vehicle Make : Subaru
My battery was drained during repairs. When I picked my car up I was told it had to jump started and I said that’s never been a problem before. I drove it for 30 minutes before stopping and mu car would not start. I immediately called and was told that it was dead when I dropped it off - it absolutely was not - and that no one would help me. I ended up buying a new battery so I could continue to drive my car and I am incredibly disappointed that Abra is saying that you had nothing to do with it.
James W.
Vehicle Make : Mercedes Benz
Great customer service and support. Really liked the daily text updates
Robert J.
Vehicle Make : Honda
Car was in your shop from ****/23/19 until 2/18/19, just under 4 weeks. Annoying to keep hearing from staff how "busy" they are. To me, being busy is a good for business, not something to complain about. Also, was told over the phone to bring my car in on ****/21/19, when I called to confirm appointment, there was no record of my appointment.
Nicole L.
Vehicle Make : Ford
Rich was horrible to deal with from the beginning. I haven’t seen my car but after my experience with him I struggle in trusting that it was handled correctly. We’ve had a wonderful experience in the past which is why we decided to drive out of our way to use ABRA. I was impressed with the manager and her handling of things. Rich needs some training on communicating with people.
Jason A.
Vehicle Make : Lexus
Rich at ABRA did a fantastic job. He stayed in constant communication and answered all my questions.
Grant G.
Vehicle Make : Toyota
Speedy job and great communications. Thank you.
Bobby J.
Vehicle Make : Lincoln
Abra made the repair process easy. I liked that I was kept informed of my car's progress as it was being repaired. I will recommend Abra to all my friends and family.
Marla Y.
Vehicle Make : Subaru
I appreciated being kept up to date, the rental arrangements made for me, and especially the quality of the work done. Thank you for the personal care.
David G.
Vehicle Make : Chevrolet
Great customer service
Samantha V.
Vehicle Make : Volvo
I was kept up to date with the process of my car at all times and the work they did was great!
Kevin H.
Vehicle Make : Toyota
Overall excellent customer service from Abra. The repair looks great and was done in a timely manner. The communication from Abra was effective and kept me updated on the process. Rich and Delaney were wonderful to work with
Lawrence T.
Vehicle Make : Lexus
Very professional and competent from beginning to end.
Abdias C.
Vehicle Make : Nissan
Communication was great and the repair was finished ahead of schedule. Very satisfied. I will definitely recommend Abra to family and friends.
Lisa C.
Vehicle Make : GMC
The communication was superb the job looks great and the team at Stapleton was on hit. Thanks again Rich.
Michele A.
Vehicle Make : Mini Cooper
I am completely happy with the work done. This is my 2nd experience with the Northfield Abra and the people are professional and easy to work with. The communications system could use some fine tuning. I don’t need a daily email and/or text about my car repair that doesn’t tell me anything. I DO need accurate, timely information about when my car will be ready. It is not timely to have made daily calls for that information and then get a text at 5:03 that the car is done! available for pickup! but the shop closes in less than 30 minutes and it’s commuter hours.
Christopher P.
Vehicle Make : GMC
Thanks for keeping me informed the whole way.
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