The frequent updates are nice. It’s nice to be kept in the loop during repairs. Mike was excellent in his frequent communications.
They did a great job. Sue was fantastic, kept me informed and was very helpful for the entire time.
I love my car now
I have worked with Abra on 3 separate occasions at 2 locations and have always had outstanding service. Thank you for everything
Everyone at Abra was so kind and helpful. Plus my car looks better than it did when I first bought it. And it’s a 2018!!! I am grateful for everyone at Abra that fixed and helped me with my car. I would recommend this specific location to anyone.
Contents in my car were shifted around including my center console and my glove box.
I’m still in the process of inventorying the vehicle, but currently a box of business cards and a jar of coins are still unaccounted for.
In addition, a sentimental gift (clay drinking vessel) was broken and just shoved in a random bag.
I don’t understand why anything inside the car was moved, specifically things that were not just loose.
I will be reaching out directly for resolution, but not pleased at the moment.
Oh yea, the repair.
At first glance, paint work looks good, the replaced mirror feels flimsy and vibrates/shakes when I drive and both the mirror and mirror housing feel loose, cheap and fragile.
To my knowledge, this part is being reordered and will be replaced, but I didn’t notice my personal belongings were damaged and missing until after the office was closed.
I am very pleased. My car looks great and John & Nita were very friendly & helpful. Thank you all so much!!!
I had work done on a claim through Satate Farm, while bringing my car in I asked for additional work to be estimated. I asked to check the core support and for to check for undercarriage damage. I was given an estimate and told that there was only exterior body damage, which I approved for repair. I asked twice while during the repair if they found the undercarriage damage and the advisor said no. When I came to pick up the car they told me thewas damage under the car and claimed they told me. I am sure they did it because I would have gotten it fixed. He told me the core support was torn and panels covering it were too. He said if I wanted to leave the car they could do the repairs, but at that time I had already turned in my rental car and had a meeting to get to. The car was filthy on the outside and they told me because it had rained the previous night. Finally, I revived 2 status texts while the car was being repaired, one said the car would be ready in 4 weeks, I had to call to find it was incorrect, the other said the car was ready while I was out of town, I was concerned because I was told I needed to pick it up within a day or pay storage so I called and it was not ready. I am very disappointed in my experience and I need to get more work done which will duplicate costs and take time.
Everyone was so ind and helpfu.my car looks fantastic thank you
It was great how they’d kept you inform and they took care of my car and did an awesome ???? job. Thanks Abra for a job well done and will bring my car back if I need body work again. Thank you John (the rep) for taking care of everything. You made sure everything with smoothly
I would suggest a more honest feedback system. When you tell people that anything less than 10 is a failing grade, you’re not going to get meaningful feedback. I’m not going to hurt someone’s job status by giving them a 9 or 8 when you’ve told me that a 9 is a failing grade. But it makes the system meaningless.
John was excellent in communicating the progress of my car!
Staff very friendly. helpful and professional. if I ever need repairs you guys will be my choice.
The staff was very friendly and helpful. I appreciated the phone calls to keep me updated on the process. They made getting and returning the rental car very easy as well.
Everyone I dealt with was friendly, polite, and thorough. The car looks as good as new. I’m completely pleased.
Kept us informed and very good service
Everything was great! Staff including Mike are awesome
They worked on my car great and fast updating information about my car all the time ,thank you