Donald C.
Vehicle Make : BMW
In addition to the friendly and professional service I received during my recent collision repairs, I was additionally impressed with the “like new” condition of my car when I picked it up. It had been throughly cleaned inside and out. The friendliness and knowledge displayed by Tyler and staff, including frequent updates on the progress of the repairs gave me additional confidence that I was with the right dealership. I have and will continue to recommend Keeler to my friends and family which are spread around the USA. We are a BMY family!
Joseph K.
Vehicle Make : Vehicle
Everything was great I really appreciate the way Tyler handled everything. She was very Professional,courteous and caring. She made the whole experience pleasant Exceptional employee,*****
Susan H.
Vehicle Make : Honda
I appreciate the kind people that work at Keeler. This was not an easy experience for me so working with this team of people made an unpleasant experience a lot easier. I also liked being informed along the way as to how the job was progressing. Again, Thank You!
Kathleen M.
Vehicle Make : Mini Cooper
Everyone was very nice and extremely helpful. I liked getting updates as my car was being repaired.
I will definitely return if the need arises.
John C.
Vehicle Make : Honda
Took too long.
Inspection lapsed during repair period.
Other requests (front brakes) ignored.
Carly C.
Vehicle Make : BMW
The entire experience, from setting up the initial appointment to picking up my car, was nothing short of stellar. I appreciated the daily texts and personal calls with updates on the repair progress. I felt that I could completely trust the team to repair my BMW back to perfection and they did just that! Picking up my car and finding the interior to be spotless was an added bonus.
Margot B.
Vehicle Make : Mercedes
My car was supposedly completed and ready for pickup and suddenly,
there was another amount added onto the bill -- although after we came
to the office and spoke to all, we had to finally agree on an amount, it was
really quite unsettling and surprising for a dealer of your stature to have a
large additional amount added to on the very end -- when we were
picking up the car momentarily. It was very upsetting.
Nancy N.
Vehicle Make : Mercedes
Kristina Westervelt and her collision team were the best they worked really hard for me and put a fire under my insurance **** to make things happen. Thank you so much
Molly O.
Vehicle Make : Honda
I am very happy with my service at Keeler Collision. It has been nothing less than phenomenal. All of the team members have been extremely helpful and pleasant. My car was completed much faster than anticipated.
Thank you so much!!
Christopher R.
Vehicle Make : BMW
When I first picked up car the paint had flaws such as bubbles and what looked like dust had been painted over. There was still a slight mark where the original dent was. They took it back and did a 3 step polish getting rid of the original marks but there was still some bubbling in paint. They kept for another day to wet sand. Paint looks good but is no way perfect and now has swirl marks from the corrections. I appreciate the customer service in getting the mistakes fixed but this is now the 3rd time at a keeler business, two at keeler collision, in which I had to either have the car stay or bring it back to get something I had worked on fixed. I am a keeler elite member and I’m actually afraid to bring my car in for its second detailing next year.
Corinna H.
Vehicle Make : Honda
Everything from start to finish was smooth. The text updates were great and all interactions I had with staff was positive
Abraham K.
Vehicle Make : Honda
I would have preferred to be reminded of the $500 deductible, initially before service began.
Eugene M.
Vehicle Make : BMW
Met my expectations.????
Charles B.
Vehicle Make : Mini Cooper
17 days to make a repair with all parts in stock
Finish product however seems to be very good
Daryl K.
Vehicle Make : Mercedes
There are two blemishes. One on a repair area and one on a location potentially damaged during reassembly. It also looks like trim piece is not fully attached. Also the car was left dusty from the repair including dirty floor mat on drivers floor.
Linda S.
Vehicle Make : Honda
The work done in the collision center was excellent...it looks like a brand new car! I also appreciate how the interior was cleaned..added bonus!
Chris W.
Vehicle Make : BMW
I sent a feedback email to Winnie in the service department with some specific examples
Cheryl K.
Vehicle Make : Honda
The door on my car was not fixed. Original gash still there despite saying it was fixed
Rebecca B.
Vehicle Make : Mercedes
Your collision reps, kristina and Tyler were so easy to work with and helpful not to mention lovely. I definitely made a great decision bringjng my car to Keeler!
Anna P.
Vehicle Make : Honda
Very polite employees, I'd say. There was a somewhat short wait that felt okay when more than one person checked on us, offering water, etc. Thank you to Everyone for your warm hospitality.
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