There were remnants of my repair that had to be buffed out after I arrived to pick up my car. Also, my air conditioner was disconnected so I had to return to SK right after I left to find out why my check engine light was on and my AC was not working. It was VERY anxiety provoking. You could have done a much better job making sure you got the "10" rating you told me you were striving for.
John did great job with customer service.
Thanks to John and his team for making my car look like new! Glad to have a company I can count on!
Leighn and john are awesome! Great communication and service!
Great prompt service. Thank You so much!
Love them! Great work efficient and professional
Great service and always kept informed. We will continue to return when we need work done! Thank you!!
Hey, left a thing saying I wasn't happy because my lights weren't working but they started working. Sorry about that. Just been a frustrating month in my life, didn't mean to take it out on you service king. Y'all rock.
Very kind and professional. The communication was amazing and made me feel very secure about who I was leaving my car with. Speedy as well. Thank you!!
Great team of people at your Murfreesboro Pike, Nashville location! Thanks to all for your service...
Everything went as expected. No surprises.
Very much appreciate the efficiency, constant updates and courteous treatment extended by all Service King advisors and office personnel.
John was so on point and totally took care of me and my vehicle!
Great customer service ( which never happens anymore) I would highly recommend Service King for your car repairs. John and his team were the Best!!
My car looks great, I have not had any additional issues since the body work was completed.
Perfect! Our car was hit by a motorcycle three months ago and messed up both driver's side doors pretty bad. After a horrible experience with Geico taking a month to start the claim going, allowing the car to sit in a different shop for another month with absolutely no repairs done to it, and then taking another 2 weeks to get repairs started, this Service King was such a relief to us. Every employee I interacted with was very kind. They kept us updated on everything with our car, explaining everything that they were doing. I am so extremely satisfied with how the repairs took and how everything went after we dropped our car off.
My insurer gave me several shops to consider. When Lynn answered the phone, I stopped calling. She was knowledgeable, helpful, friendly and patient. When my insurer continued to file my documents under a name other than mine, Kynn & John took it upon themselves to figure it out & offered to contact my insurer to save me a phone call. Lynn also helped coordinate my rental car when Hertz wasn't answering the phone. They kept me informed throughout the process, as promised, & my vehicle was ready ahead of schedule. When I picked up my BMW today, the repair was flawless & my vehicle was cleaner than when I had it detailed right before I dropped it off. I've already told three people about this Setvice King location! I'm very happy with my experience & I want to reinforce that Kynn had me at hello. She & John were great &, while I hope my vehicle doesn't need repair again, I know where I'll go if it does. Thanks for asking my thoughts
Great fast efficient service... kept me informed every step of the way... didn't perform extra work on flaws the noticed without consent...
Finished up 24 hours earlier than initial eta of finishing....
Over all courteous and a pleasure to work with
Have used Service King twice, both times at the Lafayette location. Staff were excellent as was the work. Very satisfied.
So far so good. Battery was low but it's holding a better charge now. We will see in the morning if it's still good.
My fear, having a matte grey car, was that the paint wouldn't match after the repairs. It matches PERFECTLY! I am so happy to have my car back to looking new again!
Everyone I dealt with was knowledgeable and helpful.
We have never experienced such professionalism and great communication. The staff were all amazing. We are very satisfied and will definitely use you again and recommend to our friends. Thank you!!