Service was great and Mike Poelker was excellent. That said the vehicle was not complete. I discovered two critical issues after taking possession and driving the car back to Dallas.
I could not be happier with my service. Josh Koons went above and beyond to work with my insurance company. He was professional and courteous when updating me, and explained everything that was done to my car! Thanks to all at Service King for a great experience!
My experience was beyond my expectations. Michael was extremely professional and made sure that my car was repaired to my satisfaction.
Handy dandy Crystal and Rose. You two were awesome! AWESOME SAUCE
Josh is AWESOME with Excellent Customer Skills
Outstanding service from beginning to end. My vehicle looked like new when I picked it up. Fast repair service. Service King team, thank you!
Thank you, it was a pleasant expirians. Really happy with resorts, color matches my car perfectly!!!
Couldn't have been more pleased. Customer service and repair quality were exceptional. Would highly recommend.
I really appreciated Mike's consistent updates throughout the entire process. I mentioned that I needed a rental and he was kind enough to give me some advice on one particular company not being very responsive or helpful and gave me direction on what to do if they weren't responsive. Sure enough, it happened and I was very glad Mike took the time to give me that info. The repairs were great and the service and attention were exceptional. Thanks!
Great customer service. My car looked great and the update texts were very helpful. I will refer my friends and colleagues.
Great repair and great customer service! Thank you David and Etta!
The repair looks great and Joyce was a delight!
Outstanding customer service! Mike Poelk was my service representative who was very helpful, answered all my questions. Everyone was very polite and made me feel comfortable about leaving my car. I would recommend Service King. Plus having the rental car service at the location made the whol experiment even better.. plus the repair work was done ahead of schedule!
Etta has handlers everything for me so well! This is my second car to be fixed byService King and I am, again,very impressed!
Excellent customer service! One stop shop!! They had a rental waiting for me and detailed my car and had it looking brand new when I picked it up! :-)
Vehicle Make : Volkswagen
Courteous, friendly service, would recommend them to anyone!
The paint was bubbled. The headlight bulb on the damaged side was not replaced. They called 13 minutes before the shop closed at 6pm on a Friday for us to pick it up. They previously called to inform us that it would be repaired the following Wednesday. They also did not return our calls about arrangements to pick it up.
Manolo was great. Everyone kept me informed about the process and answered my questions. I was ok with the inital 6 day repairs but your excellent staff had my vehicle back to me in 4 days. Work is flawless, as if the accident never happened. Thank uou so much.
The color of the new bumper doesn't match exactly
It was very convenient to drop off my car for repair at the same location that I picked up my rental. And it was especially pleasant that everyone I had contact with was friendly, professional, and knowledgeable. I would definitely consider using Service King in the future if necessary.
after getting home with my car I noticed the drivers side door is missing its side molding, and the hood ornament was missed as well.
Amazing!!!! So so happy with my car! Thank you!!!
Excellent work and completed sooner than promised. Very through with explanation and keeping us up to date in progress.
Michael down at service king on Main Street in Nashville, was amazing to work with. I was completely satisfied with the service I received and I will go back for any other issue that I may have.
Everything was as expected.
Wonderful experience they communicated with me the whole way and was very fast I absolutely will come back thanks service king
Very happy with the result and service I received.
The work on my SUV was done to perfection. Thanks Service King!!
Everyone at service king was exceptionally helpful and kind.
Between Geico Enterprise Rent-A-Car in Service King it was very simple very easy with no stress and no surprise
I love Mike and ServiceKing- and I love Enterprise access there! Thanks, Julie
I greatly appreciate service king team in taking care of my vehicle. Special thanks to everyone!!
The interior of the car wasn't as clean as I expected, but car detailing wasn't part of the deal...exterior of my car looked flawless and the work was completed ahead of schedule. Would for sure recommend.
I was completely satisfied with the outstanding customer service and superb professionalism of all your employees and especially Michale Polker who served as my wonderful Service Advisor. Furthermore, I do request humbly that you provide him the needed but necessary recognition that he deserves with all deliberate speed.
Everyone was really nice I got my car back in about a week in a half. Looks brand new. I will definitely be returning!!
Etta was wonderful to work with. She went out of her way to get me to my car when the work was completed. Bravo, Etta.
Etta was friendly, knowledgeable, and fast with the return of my car.
Excellent all around. Thank you!
Several delays but no real issue
I was surprised at how helpful and knowledgeable Mike was at his job. He went above and beyond his service even helping with a grease stain on my car seat. I was very pleased and would recommend service king to others.
Thanks for the good work and communications.
Service at Service King was Great!
Service was completed two days ahead of schedule and the quality of worksmanship was unbelievably good. It looks so perfect I thought they had completely replaced the bumper. Your technicians are true artists. My adjuster Mike Poelker was very friendly, knowledgeable and completely concerned with informing me and providing the best experience possible. Outstanding overall experience and I will be recommending everyone to the 200 Main St. Nashville location! Five stars.
Mike was great! My car was done early, and looked amazing.
They did a wonderful job! My car looks like I just got it from the car dealers! I am very satisfied!
I was pleased for the service at Service King because Mike went over and beyond to make sure I was satisfied.
Would highly recommend service king to any family member or friend here in Nashville. Great communication and speedy turn around!
Your fantastic at body work. But in my business ( Home Building) or (Remodeling) you must know how to 100% complete the job. You unhook the battery from a 2011 Ford Truck. You should know how to get everything to reprogram. I've had nothing but problems since I left your shop. Body looks great but computer ain't worth ****. That's on Service King. Josh was great. But he didn't have many answers either. This SHOULD be part of Service Kings Job!!!! It's like me putting an addition on your house but I don't know how to tie the roof in. Ridiculous. Call me. ****-****-xxxx. Love to talk. I'm very disappointed
Very satisfied, they were extremely nice and professional people
Very nice people. On time and looks great!
I was trying to avoid a rental by dropping it off a day earlier than the scheduled day, but I was not allowed to. Sure would have saved the insurance company if I could've dropped it off.
Great job thanks so much I'm very pleased.
Thanks Mike for all of your help. I really appreciate it!
Etta was amazing and do a great job advocating for me with the insurance company. Not a great outcome for my car but I appreciate all the help she gave me during the process.
Quick, friendly, efficient. Thanks.
Great service keeping me posted continually.
Crystal did a great job in handling this repair.
Very kind,fast,and professional. High quality work. More the than satisfied and will be recommending. Thanx
Great experience dealing with Service King.
Crystal was helpful and attentive
Etta Hawker was absolutely amazing! She brought my car back to life! She was diligent and provided quality service. I am beyond happy and she even got the cost of the repair to be lower than the pice I was quoted. A For customer service.
Awesome work...Piss poor customer service. Should've went with Maaco like I almost did.
The service was professional and very friendly
I've never had such a smooth repair with any car repair shop. I received a text message for any update or at least received a text saying that we were on track. It was a very easy an smooth transition and if ever need to get a car repairs in the future, service king is the only place for me
Etta lied and messed up the amount I needed to pay. I am in the process of talking to lawyers to bring forward justice for myself on how she got away with this.
I drove my truck to the service king with the brakes working perfectly. 2 weeks later I pick up my truck and attempt to drive it off the lot and the brake pedal goes to the floor without any braking action at all. Sevice king was aware of the issue they had caused and allowed me to leave anyway. I could have crashes and been killed. They claim it is my problem and not theirs despite the undeniable fact that I drove the truck 50 miles to the service king to drop it off with the brakes working perfectly. No I will not recommended service king to anyone and additionally I will warn everyone I know of this horrible mistreatment.
I really appreciated everyone I delt with. They were all super helpful with everything including helping me change over my carseats when i came and when I picked my car up. I really appreciated the clean car when I picked it up! That was an amazing surprise and could not have been more pleased! Thank you for making a stressful situation easier.
Surprisingly painless experience
Josh and the service king staff were fantastic! They did a great job on my car, and took great care of me personally. They even finished repairs in a very quick turn around time!
Very much satisfied. Thank you so much.
Etta and Ayala were delightful to work with. They were kind and professional throughout the process. Etta was hopeful my car repair would be completed before the estimated time, and she was right. I would highly recommend Service King due to the treatment I received from both of these ladies.
Great customer service and the updates were helpful
Yes, mike my contact was nice and efficient in his updating.
Thank you for a job well done. Your staf did a great job in keeping me informed about my car. Also let me know by text the progress on repairs on my car.
Jason was very prompt with updates and a pleasure to work with!
Good work, but overshot the estimated completion date by 5 days, costing me in rental fees.
Otherwise very professional & friendly.
Great service from Ms. Etta and quality repairs to my vehicle
Your Team was Awesome! To include my Rep Mike and the woman working the front desk. Always recommend Service King to ANYONE! Thanksall.
We received fair and professional treatment and service from the Mgr.and staff
Service King did a excellent job on my car!!! I'll recommend them to anyone!!!
Everything went very smoothly, the car looks great, no complaints at all!
Told Truck was ready Sat 2/4/17 Was not complete
As of Today 2/8/17 12:15 PM CST Truck is still at Service King
Car was nicely done atmosphere was great everybody was pleasant and professional from the time I got into the time I left great job everyone
The staff was very courteous and kept me informed every step of the way
It was very fast getting my car repaired. Everyone was very caring and prompt with updates. It was great!
Excellent Service, very professional. The work on my vehicle was completed earlier than expected. Well Done. Thank you ServiceKing
The staff were very nice and helpful. My only issue is that the repairs took a lot longer than I was initially told. I was told my vehicle would be repaired before a Christmas and the repairs were only completed yesterday. I believe it is important that customer expectations are in line with the actual delivery of service. Again, the staff were very nice and I enjoyed interacting with them.
Great service, professional. Joy was super.
Everyone was friendly. My car turned out perfectly, and as a bonus, the interior was clean when I got it back also!! Thanks so much!! You were all fantastic!
I received excellent service. From the front desk folks to the folks that took care of my car. Thank you
I will be taking the car back on Monday so they can look at an unusual noise when the car is stopped with the brakes, but still in drive. The sound goes away when it is in park or when it is advancing. I already talked to one of the guys at the shop.
Everything exceeded my expectations. I would not hesitate to use them again if needed.
Fast friendly service and a great repair job!
I really appreciated the follow-up. I would definitely recommend service king to any of my friends. Thank you very much
Excellent legendary service! Everyone was super nice and greeted us with beautiful smiles. Definitely coming back if I need repairs. Good job yall. Kudos:)
my car looks better than it did before. and im thankful that they cleaned it up for me even tho a quarter tank of gas was used in my car.. but they have a great team. once again thanks for vacuuming my car and i think mayb the outside was washed as well.
Thought the whole process was handled well. I can't remember her name but I particularly enjoyed the phone calls from the lady in the shop office.
It was convenient for insurance and rental car to be there.
Great job! Thanks for all the help.
They said that a cat gt in the shop and scratch all over my car. One man buffed it for 5 seconds and that was it. I can still see the scratches.the thing is I just got it not to long ago this is my first new car.Im very upset.
Great job, I really appreciate the service you treated me to with repair of my vehicle
Thanks for being very thorough!
Everyone was so nice and helpful
Repairs done within expected timeframe. Super job washing and vacuuming my car. Thank you.
Wonderful job! Drop off and pick up was quick and easy!!!
It was fast and courteous
The seemlessness of the appointment , drop off, rental pick up, and reaquisition of vehicle was awesome. I loved the text message updates. And Jason was fantastic to work with.
Thanks so much, ya'll were great!
The customer service was excellent.I am very satisfied with the service you all provided for me. Everyone very professional, thank you for great service.
Staff are always professional and responsive. They are very customer-centered and service is excellent.
Great service & kept my BMW safe for many days while I was away!
Service King worked me in and got me out the door faster than anyone else in town.
Awesome job and service in all aspects
Vehicle Make : Mini Cooper
Customer service was great!
The constant updates were very helpful and much appreciated. I never had to call you to check on status. Thank you.
Jason and his staff were awesome
It was great. Fast and easy. Thanks.
Great service and overall pleasing experience! Keep up the good work guys!
Atmosphere when I first walked in was great friendly Jason was great to work with and understanding and his smile is great would highly recommend your bussines thanks and have a great holiday time it was fixed was great
Although my car repair took a few days longer than expected I thought it was a smooth process from drop off to pick up and also appreciated Mikes communication via text and phone.
Would have been perfect if.vehicle had actually been ready to pick up and drive away when I got there. Had to wait on them to finish cleaning the vehicle and pull it around. That took about 30 minutes. Thought that was unnecessary as vehicle was supposed to be ready to pick up.
Mike did an excellent job from start to finish!!
Great work and customer services
Repairs were completed ahead of the scheduled time we were given.
Michael was amazing to work with. Explained everyone in great detail and was patient with all my questions. Awesome service all around!
Great staff! Really thorough and friendly
Wonderful customer service, fast, car looks great!
Great repair job! My truck drives great!
Everyone was so sweet and polite and my car got done really quick and it looks really good
Jason was very helpful throughout the process in keeping me informed
Vehicle Make : Mitsubishi
I appreciate the text updates to let me know where you were on repairing my car. Staff was very helpful and courteous.
Tina was awesome! !! My truck had multiple issues that were created by the wreck handled each one like the professional she is.
I like how I was spoken to by the staff.... Very real and friendly.... not "overacting " for the client. I would recommend them to anyone.
I appreciated that the folks who I interacted with remembered me and treated me like a friend or family. Instead of over polite they were genuine.
Thank you for the excellent service. I was very pleased with the ease of intake, great communication on the status updates, and the craftsmanship of the repair.
My car was not repaired in the estimated time frame and updates were not sent to me let me know of any delays. The only way I got updates is when I called to find out what time to pickup my car. The final repairs were satisfactory but the overall customer service was lacking.
Chris does an amazing job getting everything needed to get the job done. I appreciated the communication from the office asssitant and her pleasant attitude. I would recommend this Service King to all of my friends.
Good work but a little pricey
Chris was more than generous in accommodating my needs. The process was quick and easy for me. My car came out better than it went in!
Jason was a pleasure to work with. He kept me completely informed throughout the entire process I will highly reccomend Service King not only for the good job that was done to our vehicle but the friendly and professional service he provided us.
The service we experienced was too notch.. Jason took care of everything. Kept in contact with us atep by step and even when our insurance was not holding up to yheir6side of the bargain he stayed positive and kept me from losing my religion lol.. highly recommended.. thank you
I appreciate being kept up to date on the progress.
I found their staff extremely helpful and they did a really great job on my vehicle. I thought they provided excellent service and I am very pleased. They always informed me throughout the process and that gave me time to make other arrangements. I would take my car back there if I needed other repairs.
It was a terrific experience ....thanks so much!!
Everyone from Reuben Scott, to Jason, to the receptionist, to Ben, the manager made sure the repair to our vehicle was complete and satisfactory. On a scale from one to ten, Service King, at 200 Main Street, Nashville, TN is a top shelf organization. I would definitely not hesitate for a moment to recommend Service King to any of my friends, family, and associates, especially the 200 Main Street, Nashville, TN location. Sincerely, Betty and Derrick Watson
Well the service was great and both of the ladies that you have working together made me feel at home
Great customer service. Kept me updated on all repairs and Mike was a great person to work with
They kept me up to date on my vehicle repairs and finished 2 days ahead of schedule. The staff was friendly and helpful. I would definitely recommend them.
Satisfied but seat was moved after having 3 signs on and on the car not to move the seat.
Managing the repair on your car is a great talent of Robert's, and believe me he's fantastic. Some say a true mans talents are shown in karaoke. The man sings a mean version of "Love Shack" code word:tin roof
Was easy and fast. Thanks a lot.
So far so good! No problems at all. If anything changes I'll let you know. Thanks so much for the great job!
They keep me updated on all that they wet doing
Robert and his team were great! They got me in and out within an hour!
Very friendly staff who went out of their way to make it convenient for me! With four kids in tow this was a wonderful bonus!
Very satisfied. Will use again if needed.
Fast, polite and efficient
The job was quick, well done and looks amazing! I loved the text updates.
Well done, Seevice King! 2nd vehicle repaired by you.
My car looked nearly brand new when I picked it up. Service King did an excellent job repairing my baby.
The gentleman that took me to the truck is a good employee and was very polite.
Wonderful job very happy!!
Great customer service and support.
Y'all are great. Excellent and frequent communication, delivery on time, and a sparkling clean car at pickup! Thank you.
Thank you for time an information that you gave me concerning my vehicle
Ya'll were exceptional! Thank you!!!!
everything went great. job was timely and was kept informed
The customer service was excellent. I did feel some preessure to make a claim on my insurance instead of self-pay (being asked 2 or 3 times if I wanted to make an insurance claim), but overall it was a very good experience at Service King.
Great communication, timely service
The car smelled like someone had peed in it.
Thank you for taking care of baby she looks beautiful.??
Great team and communication!
Yes and it was finished in a very Tinley manner. The people at service king were very professional and showed concern and care
The text letting me know just what was going on with my car. Would be glad to reccomend you all thanks again
My rear bumper right side still doesn't look like look like it did before repairs. ( face the car from the back) I will take pictures from another year and model car as mines. I will be contacting my Representative Mr. Robert on Tuesday coming at the end of my work day. Thank you ???? and May God bless you all. Sincerely, Minister Terry
The service was excellent, and the staff was very very nice&friendly
I still have damage to the hood. Chipped paint
Rep said it was rock damage but it isn't that.
The team went out their way to keep me posted through the process and were always curtious. I must say my car was repaired much faster than I anticipated.
Professional, fast, high quality and friendly are just a few words to describe my experience. I am extremely pleased. Michael kept us informed all along the way and both ladies at the front desk were universe average in professionalism and charm. Many thanks!
Linda and David Rogers