So far so good! No problems at all. If anything changes I'll let you know. Thanks so much for the great job!
They keep me updated on all that they wet doing
Robert and his team were great! They got me in and out within an hour!
Very friendly staff who went out of their way to make it convenient for me! With four kids in tow this was a wonderful bonus!
Very satisfied. Will use again if needed.
Fast, polite and efficient
The job was quick, well done and looks amazing! I loved the text updates.
Well done, Seevice King! 2nd vehicle repaired by you.
My car looked nearly brand new when I picked it up. Service King did an excellent job repairing my baby.
The gentleman that took me to the truck is a good employee and was very polite.
Wonderful job very happy!!
Great customer service and support.
Y'all are great. Excellent and frequent communication, delivery on time, and a sparkling clean car at pickup! Thank you.
Thank you for time an information that you gave me concerning my vehicle
Ya'll were exceptional! Thank you!!!!
everything went great. job was timely and was kept informed
The customer service was excellent. I did feel some preessure to make a claim on my insurance instead of self-pay (being asked 2 or 3 times if I wanted to make an insurance claim), but overall it was a very good experience at Service King.
Great communication, timely service
The car smelled like someone had peed in it.
Thank you for taking care of baby she looks beautiful.??
Great team and communication!
Yes and it was finished in a very Tinley manner. The people at service king were very professional and showed concern and care
The text letting me know just what was going on with my car. Would be glad to reccomend you all thanks again
My rear bumper right side still doesn't look like look like it did before repairs. ( face the car from the back) I will take pictures from another year and model car as mines. I will be contacting my Representative Mr. Robert on Tuesday coming at the end of my work day. Thank you ???? and May God bless you all. Sincerely, Minister Terry
The service was excellent, and the staff was very very nice&friendly
I still have damage to the hood. Chipped paint
Rep said it was rock damage but it isn't that.
The team went out their way to keep me posted through the process and were always curtious. I must say my car was repaired much faster than I anticipated.
Professional, fast, high quality and friendly are just a few words to describe my experience. I am extremely pleased. Michael kept us informed all along the way and both ladies at the front desk were universe average in professionalism and charm. Many thanks!
Linda and David Rogers
I appreciated being kept up to date on your progress.
I am extremely please with the way my vehicle looked up on picking it up. The staff did a great job with notifying me of the vehicles progress during the repair process and completed the repair prior to the date I was quoted when I dropped it off. I am very happy with Service King and would recommend them to anyone seeking collision repair.
Worse service I have ever had I wish I had went to my original provider I will try never to use your company again
The staff at Service King made sure that my car was fixed accurately with the correct parts and paint job.
I was totally dissatisfied, I left the car there. Someone needs to reach out to me asap!!!!!
All of you guys were awesome and patient and definitely understanding. I felt you all went above and beyond to make sure I was satisfied. Thanks
Chris and everyone there were great to deal with. Thank you
The text messages weren't always clear or very helpful. I had to leave multiple messages before finally getting a call back. Upon picking up my car I found multiple plastic tabs that hold the bumper on not in place.
Great service and communications
Team took excellent care of my car. It looks great. Chris went above and beyond working with All-State.
Great job by everyone. Really good attention to detail and my car looks awesome! Thanks again!
I know the efforts to work with the Geico agent assigned to the claim was the reason for my dicontent. The communication between the agent and myself was non-existent so I can imagine the difficulty with communication between the insurance agent and body shop. It is a three way communication that would most benefit the owner of the vehicle in the shop.
Great service! Douglas was very kind and informative! My car was completed four days earlier than expected.
Crystal, the administrator/receptionist is totally awesome. She helped resolve a car rental issue which isn't her problem to solve, nor was she asked to solve it. Crystal stepped in in a very helpful way. She went well above and beyond the call of duty. Crystal was always smiling and friendly at all times.
Give Crystal a big fat raise and bonus!! You can't afford to lose this gem from your organization.
Everything was great! Car looks awesome and I appreciate them washing it and vacuuming.
The intake was seamless. The receptionist called the service rep, Doug Fraley, and finished the gathering of data while he was coming to the reception area thus no time was wasted. The process of turning the car over was simple and straightforward. I was assisted in getting my property swapped over to the rental car. I do think the time it took for a fairly basic repair was a bit long (8 days) but I was kept advised and they made sure to know that I did have alternative transportation. The repair was completed 2 days before the original estimate. Picking the car up was as simple as dropping it off. Thanks also go to receptionist Crystal (sp). She balanced an intake and my pickup efficiently.
Service King did a wonderful job at keeping me updated on the condition of my car. They also made sure that my tire and rim was replaced with a new matching one. When I dropped my car off the was uncertainty if the matching rim replacement could actually happen because my rim had been discontinued. However, Service King made it happen. My car looks awesome!
David **** went the extra mile to make certain everything was fixed to my satisfaction.
The estimate for the repairs took three weeks to receive after I brought my vehicle in. Also, there were several places n the vehicle after the repair where the tape adhesive was not fully removed.
I received outstanding service from David ****. He was professional, patient, courteous, willing to make sure I was satisfied. He went above and beyond customer Service. He was exceptional. He truly represents the vision of company. Good customer service is hard to find. He deserves a raise.
Great from beginning to end!
The service was top notch. I like the fact that I was consistently updated on the progress of my vehicle. The staff was very polite. And my care was done ahead of schedule!
Excellent work. Friendly, efficient staff.
The people who work there are friendly, helpful at a time many people are upset and confused.i appreciated the texts and calls.
Great staff and made sure vehicle was done right before I left
Very helpful in answering any of my questions. Were very good at keeping me updated on the progress of my car
Yes.. It looks better than ever
Everyone was extremely kind and professional!
I was very happy with the job that you guys did and the time that you dated him I think you guys very much and there is nothing that I would say did you guys didn't do to make me know that my car was safe because. Because you weren't very good in what you do and I we'll tell people about you because your service is very great and excellent thank you very much
Great job as usual; I will always come to the Main Street downtown Service King when I can.
Really nice staff and very interested in
Everyone I encountered was courteous and professional. I picked up my car this morning and am very happy with the work done and the excellent detail job. My car looks as good and clean as the day I bought it.
Chris was very attentive and I was very pleased with the work and in the time frame it was done. This was my second experience with Service King and I will continue to use your shop for future body work.
Crystal is awesome. Dave is great. Amazing service.
I cannot tell you how pleased I am with your service. Kind, infomitive, and a credit to your profession.
David and team were amazing! You all have such a kind and efficient staff. Thank you so very much.
Everything went very smoothly and the entire staff was extremely helpful.
Service King was excellent and efficient!!!
I was very satisfied with the work that was done and kudos to Doug for keeping me informed daily!
My Camaro turned out great! Thank you so much for taking care of her :)
Everyone was helpful,and i am very impressed with the work that was done on my car.
1. It took 10 days to get my car back.
2. The pieces that were repaired did not fit together the way they should after getting it "fixed".
3. I had to call 3x on the pick up day because no one would call me back when they said they would.
Service King did a excellent job on my car and the customer service was great
Great and fast work every time I go to Service King. Friendly staff, too.
Tommy kept me updated on progress and the entire staff was helpful and friendly. A good experience.
David **** was very helpful and professional, as was Ben. Crystal was very pleasant, too, and between the three of them, it was a pleasure to deal with Service King.
Top notch, personable folk! Would highly recommend your company!!
My car was not fixed so I can't be satisfied with my experience. Took 2 days for them to decide they couldn't get new parts only after factory so they wouldn't repair.
Door stripping was replaced because it was dirty. New strip buckles. My advisor is aware and said to let it cure to see if it would conform to the shape of the door. I've only had the car back a few days so may need to wait longer. Was displeased that air freshener was put in my car w/o asking first. I am highly sensitive to smells and only use natural products. I have been unable to get the scent out of my car. Neither driving with the windows open or using a natural scent has worked. Lastly, I don't think the paint used matches the original factory paint. Color and consistency are different. I'm picky about color and probably the only one who will notice that so I don't expect it to be repainted. It was just not what I expected after reading online reviews. Customer service was overall good. Car was immaculately clean when I got it back which is greatly appreciated. Thanks.
First off I greatly appreciate the overall atmosphere of Service King. I was greeting warmly and friendly. My experience was overall amazing! My car looks great, like I t was never in a accident. I love the update messages I recorded as well. Did I mention it only took 4 days to complete the repairs?! Yeah!!! You guys get 5 STARS from me! Thanks again!
Excellent work, super friendly customer care
The overall service of this body shop exceeded my expectation. Everyone was fast,friend, and eager to help! It was an unfortunate event that lead to getting some repairs but this outstanding stand helped ease my pain and suffering. They also were able to get my vehicle back to me before the due date!! I would definitely recommend them to anyone I know who's in need of a begin repair.
Crystal's perfume was HOT!!! Very emotionally soothing during the traumatic life event of entrusting one's prize ride to the body shop!
I want to say Thank you to Crystal and the guys that did the work on my Kia it looks brand new thank you for keeping me informed I will let everybody know what a good job you done.
Just picked up the car, but so far, I am thrilled with the work done. Doug Fraley and his team did a great job. It took a month, but that was partly my choice. I had a rental car and wanted them to take the time to get it right and so far, I believe they did. Great job.
Doug is awesome! Made sure my far waa great and taken care of
Good job with the repair!
Good job and quick. Friendly employees. Thanks
Vehicle Make : Volkswagen
Everyone was very friendly. Made a horrible event not so bad. Thanks!
Vehicle Make : Volkswagen
Doug was awesome at keeping me updated! The repairs look fantastic. Very pleased
Service King is the best. I remembered the compassion and professionalism shown when they had to tell me my SUV was a total loss last November. I did not hesitate choosing Service King again. Thank you also for the daily updates. They brightened my day to know how you enjoyed your work and enjoyed letting me know my car was happy with my choice to make her whole and beautiful again. Thanks and have many blessed days. Wanda B
Quick service. Car returned clean. Staff were excellent and kept me updated on progress daily.
Good communication throughout. Thank you!
Really good people involved in the process. Really quick. I'm very glad with it.
My car looks great, and the work was finished ahead of schedule and for less than the insurance estimate.
Your team were great. I had an emergency and they were able to get my car completed in the time I needed it back. Mr Fraley was emphatic with my loss and I was moved deeply. Thanks again.
Vehicle Make : Volkswagen
Although the repair took much longer than I had anticipated, I was very pleased with the friendly service which included updates on the progression of the work from not only my service rep Brandylynn, but from the shop itself, and the Geico rep.
The whole experience was quick, easy, efficient, and convenient.
Communication is key. I appreciated the daily status updates and friendly, professional staff.
I enjoyed my experience in a time that is usually a trying and frustrating. I was well informed on the progress of my vehicle and felt very comfortable dealing with the experienced staff. I am going to recommend the downtown Nashville service King to anyone needing body work. Great job done by great people.
I received very little communication, aside from text messages that did not line up with the amount of time I was told it would take to fix my vehicle. When I called to try to confirm this, once I was told to disregard the messages because they "add a couple of days on to when it's actually scheduled to be complete" and that a representative would be calling me in the next couple of days to update me (which never happened), and the other time I was directed to two different employees before receiving the voicemail of the person I was told would update me. He never returned that phone call, and I didn't hear from him until the day before my vehicle was repaired. The text message I received very shortly before his phone call, however, indicated that my repairs were only 55% complete. I would recommend that you either discontinue text message updates, if they're always this erroneous, or have the service representative actually check to see what the text messages are telling your customers. The text message date of completion ended up being FIVE days later than when my car was fixed. I have no problem with my repairs being done early, but the communication was EXTREMELY inconsistent and unhelpful. I would not recommend this Service King to another customer.
My car looks great. I was so pleased that I received regular updates via text. Everyone at Service King was very courteous and nice. I would recommend this body shop to anyone!
The step by step communication was exceptional. It is nice to be aware of what is going on when you are in a place of uncertainty. Accident are already scary. Your folks help put you at ease. Great job.
Exceeded my expectations. Great customer service. Will tell my friends
As a customer I will sincerely recommend my relatives and friends who are looking for a body shop with high standards pride and quality you might want to remember this name service King. Service rocks great job i am pleased thank u.
Really appreciated the finishing touches with the car wash and interior vacuum. Very fast service too.
Tommy Greer did an excellent job.
Very friendly service. Polite and organized.
David and all at the main st., Nashville shop went above and beyond to help me. Thanks!
Very pleasant and painless experience!! Really appreciate the quick help and kind service.
Very professional. Kept me updated the entire way. Very fast and excellent work.
Quick, professional, very friendly.
Hello, my vehicle is not finished being repaired. I am having to go back to have the trailer hitch repaired. The Service King technician "Brendlynn" asked where I purchased the trailer hitch that is on my truck that is damaged and not replaced. She explained that the trailer hitch had been ordered and rather than have me wait until it comes in, they decided to give my truck now and have me come back when the part came in. That explanation was given after I complained about the trailer hitch being marked as an item to repair (had a green X on it) and not being repaired. Also lights were hanging down from under the truck and she had to put them back where they were supposed to go. Unfortunately my service King experience is not over as I still have to go back to have the trailer hitch repaired.
Brendlynn stated that she would contact the vendor "Nashville Spring" to see it they have the hitch I purchased in stock. me and I really need a time frame and since she has the vendors name where I purchased the trailer hitch. I hope that a sense of urgency can be applied and that the part is secured and scheduled for installation this week. Thanks in advance from a first time Service King customer.
My daughter said she was treated above board and everyone was so nice and the work done looked excellent to her. She wants to thank everyone.
Friendly staff and A service
I was satisfied but there were a couple of small bumps that would prevent me from saying I was completely satisfied with the "experience." The biggest was the day delay in pick up as it not only cost me more out of pocket with my rental but also forced me to commute and hour to Nashville on a day off instead of just picking up after work. Lee was very professional and I highly recommend him for the work he provided as an interface.
Everything seems to have been done properly and on time. Two small issues were brought to my attention and they will be corrected in a follow up appointment. I appreciate the thoroughness.
Tommy was very helpful and communicative with me through the whole process. He was accommodating to my schedule and worked with me so I could go out of town kneokng my car was in great hands. Plus, my car has never looked cleaner (it was SO dirty). Thank you for going above and beyond!
Brandylynn **** was so nice and friendly. I will come back because of her. You should give her a raise!
Friendly service! David **** was communicative and helpful.
Very professional & appreciated. Exceptional service.
The repair looks nice but doesn't look as though it is up to new car appearance. Too many inconsistencies.
My van looks very good. Thank you so very much for putting the front end back together for me.
Again, thank you.
Thank you Lee / Leigh for the frequent updates, both by voice-mail and text.
This us a great place to do business. My experience was Tip Top from the staff to the service. Thank you.
I was completely satisfied. The feedback on the process of my car was great! I was impressed how I received text messages letting me know when my car wiould be ready. Thanks again for a job well done. I would definitely recommend Service King to my friends and family.
Vehicle Make : Volkswagen
However, I thought the wait was a little long. But, very satisfied with the service and the attention to my claim.
Very professional organization that follows through with text that update you on progress and deadlines. My Tundra was cleaned inside and out which shows me how Service King goes beyond the repairs to customer satisfaction. Thanks a bunch!
Great communication and final result!
I am totally happy with my experience at service King. Lee was wonderful to work with. Crystal was pleasant and friendly. My car looks great! I would re. I would recommend service King. Thank you
The paint crew and service advisor did an excellent job for me and I will recommend others to the Nashville Service King. Jonathan and David truly went above and beyond.
They were great! They did a wonderful job and kept me posted during every part of the process.
They were very professional and did an excellent job on the body.
You guys done a good job you finish my truck before March 9th
Everyone was so helpful and nice. I've never had to experience this before so it was a lot for me to take in but everyone at the repair center and the rental car desk were kind and easy to work with. They helped explain the whole process, what to expect and when to expect it and kept me in the know throughout. I really appreciate everyone for all their hard work and for getting me my car back to normal! Thanks guys!
Everyone I encountered during my experience with Service King couldn't have been nicer and more professional. David Kelley was a great service advisor - taking care of all the details. The end product is excellent - I am very pleased with the repairs to my 2006 BMW!
They were great!!!! Exceeded my expectations.
I was not pleased with the pickup process nor the fact that when I picked up my car, the tire pressure light is on and the rear tail light doesn't work. Obviously no one checked out my car thoroughly before returning it to me.
They are awesome and very accurate. I would recommend everyone to you us and actually have my friend coming to get his car repaired. 5 stars
The whole experience with all the staff from the front desk, my adjuster and those who performed the repairs. I told my wife we chose the best place for this service. I'm bringing my other vehicle in on Monday and do expect the same courtesy and professionalism. Definitely a 10.
Very pleased with body work but the inside was real dirty after job was completed, should have cleaned up after competition but not a big deal , thanks C Botts
service King did a good job.I would recommend them to a friend.
Y'all were awesome! Thank you so much for your patience and help in getting everything worked out. If we ever need anything, we know where to turn!
Great work. great service .I am completely satified.
I like the fact that Service King kept in touch with me about my vehicle. I didn't have to worry or call to see what was going on. And also they were very professional and that is what you look for in a business.
Everyone was friendly and professional. I am very pleased with the repairs that were done.
The work was completed in a timely manner.
I cannot put in enough words to express how great Service King was. From beginning to end they were hands down the best! Great customer service, and great craftsmanship! Seriously made this whole experience top-notch! Earned my business!
The communication was excellent and the attention to detail really stood out. Thanks guys!
Job well done...will be watching to make sure the paint stays the same.
Quick and professinal. Great customer service from Dave and others. It would be nice if your automated texts were not sent so early in the am.
Thank you for the great communication. Job complete on time and everything looks good.
Great work, great staff!!
Very professional, nice, efficient, thorough. Very pleased.
The pinstripe was not painted on the replaced bumper. A Snapon tool (wrench) was left under the hood. I found it when I checked my oil. I now need to return to have the work completed as they could not do it when I picked up the car.
Absolutely amazing work and personal attention to the time restraints we had. They did everything in their power to expedite the process. They are the BEST!
Tommy was very helpful and returned my phone calls! Car was repaired ahead of schedule!
Very impressed with Service King. David was very professional and walked me through every step of my repair. Originally thought it would be over 10 days to have my car fixed but it ended up only being 5. Very impressed with the quickness of the repair and how great my car was after. It was like a brand new car!
Amazingly fast, very courteous and so nice! Great work!
The car looks great. Thank you.
I will say that your "updates" were a little late and completely unnecessary. I had already received my car when I received 3 text messages and and email about receiving updates on the status of my car. That needs to be addressed.
If I had to use a repair center again I would definitely bring my vehicle back to Service King.
The repair was done as quickly and efficiently as possible. My car was back in enough time for me to drive home to Missouri in it! Having enterprise right in the building was very helpful, as well. And my car looks and drives great!! Thank you so much!!
No improvement that I can think of
Everyone that helped me was great thank u so much
Vehicle Make : Mitsubishi
Great job on repairs and it was quick. My only concern was my tire had a nail in it and I have to get it fixed but other than that I was satisfied
refurbished bumper has divers along edge, and white paint over sprayed onto black bumper
They get a 10 in my book!
Just outstanding service and the very outstanding people. I thank you all very much.
Candy and david we great. they are awesome representatives of your business.
It looks like nothing even happened to my car. Good as new.
Fast, helpful, quality work and great communication. Well done!
Keep providing the great customer service.
They took the lightbulb out of my trunk so I had to go buy a new one. They left some kind of dust from the work they did in my car and I had to wipe it off and they also left some debris on the floor. Last but not least Stacey, one of the girls who works the desk, made a derogatory comment because I didn't realize cash wasn't accepted and no one had told me when I dropped my car off. That wasn't a problem. I used one of my credit cards. But she apparently thought I had left since she was in the office off to the side and made a comment about me. Needless to say, I will never patronize your business again.
Very pleased with results!
I wanna give a big thank you to your team for taking care of my car and being caring and understanding during my families loss. Communication is A plus.
Getting regular updates about my car kept me in the loop and I was happy to get it back a full two weeks before the estimated time. Thank you!
Several things were not done as they should have been based on what I discussed with the lady that did my estimate before the truck was dropped off
I was very skeptical when I got to the business. So much going on several insurance company there. But I was updated on a regular basis and my car looks great. The only thing that was disappointing was I wanted service king to fix damage on the front of my car since it was already in the shop but they didnt really gice it much attention.
Everyone was extremely helpful and kind. Very fast and accommodating. The tire light was on when I got the car back so I took it to the place I got my tires and they checked everything and rotated the tires...also I'm not certain honestly but there is a huge paint chip out of the middle of the driver door that I did not notice before I brought it in...ugh...did it get dinged there?
Buen servicio de asistencia a cliente, rapidez y eficacia
They made a difficult situation easy! I damaged my expensive locally stored car while visiting TN. I could have taken it to any number of places but Service King's reviews and location made the decision easy. I dropped the car off and the nice ladies at the desk totally took care of me. Then the onsite adjuster came out and looked over the damage. He understood my concerns completely and described how they would make the repairs to maintain originality and ensure the paint and finish were preserved as best they could. He then described how they would store it while there and listened to my concerns. I left feeling much better than I arrived. I had return to my out of state home the next day. Service kept me updated with texts and completed the job MUCH quicker than expected or promised. I had made arrangements for a friend to pick it up. When the repairs were completed so quickly, he couldn't pick it up for a few days and the weather was bad. I called Service King to see if they could store it for a couple of days before pick up and once again, they were super easy to work with. My friend picked up the car, said there were no problems with the pick up and the repairs looked great. He also passed on the reminder from the folks at Service King that if I'm not 100% satisfied, to let them know and that the work was completely guaranteed. Service King is the 'Easy Button' for body repair!