Awesome work...Piss poor customer service. Should've went with Maaco like I almost did.
The service was professional and very friendly
I've never had such a smooth repair with any car repair shop. I received a text message for any update or at least received a text saying that we were on track. It was a very easy an smooth transition and if ever need to get a car repairs in the future, service king is the only place for me
Etta lied and messed up the amount I needed to pay. I am in the process of talking to lawyers to bring forward justice for myself on how she got away with this.
I drove my truck to the service king with the brakes working perfectly. 2 weeks later I pick up my truck and attempt to drive it off the lot and the brake pedal goes to the floor without any braking action at all. Sevice king was aware of the issue they had caused and allowed me to leave anyway. I could have crashes and been killed. They claim it is my problem and not theirs despite the undeniable fact that I drove the truck 50 miles to the service king to drop it off with the brakes working perfectly. No I will not recommended service king to anyone and additionally I will warn everyone I know of this horrible mistreatment.
I really appreciated everyone I delt with. They were all super helpful with everything including helping me change over my carseats when i came and when I picked my car up. I really appreciated the clean car when I picked it up! That was an amazing surprise and could not have been more pleased! Thank you for making a stressful situation easier.
Surprisingly painless experience
Josh and the service king staff were fantastic! They did a great job on my car, and took great care of me personally. They even finished repairs in a very quick turn around time!
Very much satisfied. Thank you so much.
Etta and Ayala were delightful to work with. They were kind and professional throughout the process. Etta was hopeful my car repair would be completed before the estimated time, and she was right. I would highly recommend Service King due to the treatment I received from both of these ladies.
Great customer service and the updates were helpful
Yes, mike my contact was nice and efficient in his updating.
Thank you for a job well done. Your staf did a great job in keeping me informed about my car. Also let me know by text the progress on repairs on my car.
Jason was very prompt with updates and a pleasure to work with!
Good work, but overshot the estimated completion date by 5 days, costing me in rental fees.
Otherwise very professional & friendly.
Great service from Ms. Etta and quality repairs to my vehicle
Your Team was Awesome! To include my Rep Mike and the woman working the front desk. Always recommend Service King to ANYONE! Thanksall.
We received fair and professional treatment and service from the Mgr.and staff
Service King did a excellent job on my car!!! I'll recommend them to anyone!!!
Everything went very smoothly, the car looks great, no complaints at all!
Told Truck was ready Sat 2/4/17 Was not complete
As of Today 2/8/17 12:15 PM CST Truck is still at Service King
Car was nicely done atmosphere was great everybody was pleasant and professional from the time I got into the time I left great job everyone
The staff was very courteous and kept me informed every step of the way
It was very fast getting my car repaired. Everyone was very caring and prompt with updates. It was great!
Excellent Service, very professional. The work on my vehicle was completed earlier than expected. Well Done. Thank you ServiceKing
The staff were very nice and helpful. My only issue is that the repairs took a lot longer than I was initially told. I was told my vehicle would be repaired before a Christmas and the repairs were only completed yesterday. I believe it is important that customer expectations are in line with the actual delivery of service. Again, the staff were very nice and I enjoyed interacting with them.
Great service, professional. Joy was super.
Everyone was friendly. My car turned out perfectly, and as a bonus, the interior was clean when I got it back also!! Thanks so much!! You were all fantastic!
I received excellent service. From the front desk folks to the folks that took care of my car. Thank you
I will be taking the car back on Monday so they can look at an unusual noise when the car is stopped with the brakes, but still in drive. The sound goes away when it is in park or when it is advancing. I already talked to one of the guys at the shop.
Everything exceeded my expectations. I would not hesitate to use them again if needed.
Fast friendly service and a great repair job!
I really appreciated the follow-up. I would definitely recommend service king to any of my friends. Thank you very much
Excellent legendary service! Everyone was super nice and greeted us with beautiful smiles. Definitely coming back if I need repairs. Good job yall. Kudos:)
my car looks better than it did before. and im thankful that they cleaned it up for me even tho a quarter tank of gas was used in my car.. but they have a great team. once again thanks for vacuuming my car and i think mayb the outside was washed as well.
Thought the whole process was handled well. I can't remember her name but I particularly enjoyed the phone calls from the lady in the shop office.
It was convenient for insurance and rental car to be there.
Great job! Thanks for all the help.
They said that a cat gt in the shop and scratch all over my car. One man buffed it for 5 seconds and that was it. I can still see the scratches.the thing is I just got it not to long ago this is my first new car.Im very upset.
Great job, I really appreciate the service you treated me to with repair of my vehicle
Thanks for being very thorough!
Everyone was so nice and helpful
Repairs done within expected timeframe. Super job washing and vacuuming my car. Thank you.
Wonderful job! Drop off and pick up was quick and easy!!!
It was fast and courteous
The seemlessness of the appointment , drop off, rental pick up, and reaquisition of vehicle was awesome. I loved the text message updates. And Jason was fantastic to work with.
Thanks so much, ya'll were great!
The customer service was excellent.I am very satisfied with the service you all provided for me. Everyone very professional, thank you for great service.
Staff are always professional and responsive. They are very customer-centered and service is excellent.
Great service & kept my BMW safe for many days while I was away!
Service King worked me in and got me out the door faster than anyone else in town.
Awesome job and service in all aspects
Vehicle Make : Mini Cooper
Customer service was great!
The constant updates were very helpful and much appreciated. I never had to call you to check on status. Thank you.
Jason and his staff were awesome
It was great. Fast and easy. Thanks.
Great service and overall pleasing experience! Keep up the good work guys!
Atmosphere when I first walked in was great friendly Jason was great to work with and understanding and his smile is great would highly recommend your bussines thanks and have a great holiday time it was fixed was great
Although my car repair took a few days longer than expected I thought it was a smooth process from drop off to pick up and also appreciated Mikes communication via text and phone.
Would have been perfect if.vehicle had actually been ready to pick up and drive away when I got there. Had to wait on them to finish cleaning the vehicle and pull it around. That took about 30 minutes. Thought that was unnecessary as vehicle was supposed to be ready to pick up.
Mike did an excellent job from start to finish!!
Great work and customer services
Repairs were completed ahead of the scheduled time we were given.
Michael was amazing to work with. Explained everyone in great detail and was patient with all my questions. Awesome service all around!
Great staff! Really thorough and friendly
Wonderful customer service, fast, car looks great!
Great repair job! My truck drives great!
Everyone was so sweet and polite and my car got done really quick and it looks really good
Jason was very helpful throughout the process in keeping me informed
Vehicle Make : Mitsubishi
I appreciate the text updates to let me know where you were on repairing my car. Staff was very helpful and courteous.
Tina was awesome! !! My truck had multiple issues that were created by the wreck handled each one like the professional she is.
I like how I was spoken to by the staff.... Very real and friendly.... not "overacting " for the client. I would recommend them to anyone.
I appreciated that the folks who I interacted with remembered me and treated me like a friend or family. Instead of over polite they were genuine.
Thank you for the excellent service. I was very pleased with the ease of intake, great communication on the status updates, and the craftsmanship of the repair.
My car was not repaired in the estimated time frame and updates were not sent to me let me know of any delays. The only way I got updates is when I called to find out what time to pickup my car. The final repairs were satisfactory but the overall customer service was lacking.
Chris does an amazing job getting everything needed to get the job done. I appreciated the communication from the office asssitant and her pleasant attitude. I would recommend this Service King to all of my friends.
Good work but a little pricey
Chris was more than generous in accommodating my needs. The process was quick and easy for me. My car came out better than it went in!
Jason was a pleasure to work with. He kept me completely informed throughout the entire process I will highly reccomend Service King not only for the good job that was done to our vehicle but the friendly and professional service he provided us.
The service we experienced was too notch.. Jason took care of everything. Kept in contact with us atep by step and even when our insurance was not holding up to yheir6side of the bargain he stayed positive and kept me from losing my religion lol.. highly recommended.. thank you
I appreciate being kept up to date on the progress.
I found their staff extremely helpful and they did a really great job on my vehicle. I thought they provided excellent service and I am very pleased. They always informed me throughout the process and that gave me time to make other arrangements. I would take my car back there if I needed other repairs.
It was a terrific experience ....thanks so much!!
Everyone from Reuben Scott, to Jason, to the receptionist, to Ben, the manager made sure the repair to our vehicle was complete and satisfactory. On a scale from one to ten, Service King, at 200 Main Street, Nashville, TN is a top shelf organization. I would definitely not hesitate for a moment to recommend Service King to any of my friends, family, and associates, especially the 200 Main Street, Nashville, TN location. Sincerely, Betty and Derrick Watson
Well the service was great and both of the ladies that you have working together made me feel at home
Great customer service. Kept me updated on all repairs and Mike was a great person to work with
They kept me up to date on my vehicle repairs and finished 2 days ahead of schedule. The staff was friendly and helpful. I would definitely recommend them.
Satisfied but seat was moved after having 3 signs on and on the car not to move the seat.
Managing the repair on your car is a great talent of Robert's, and believe me he's fantastic. Some say a true mans talents are shown in karaoke. The man sings a mean version of "Love Shack" code word:tin roof
Was easy and fast. Thanks a lot.
So far so good! No problems at all. If anything changes I'll let you know. Thanks so much for the great job!
They keep me updated on all that they wet doing
Robert and his team were great! They got me in and out within an hour!
Very friendly staff who went out of their way to make it convenient for me! With four kids in tow this was a wonderful bonus!
Very satisfied. Will use again if needed.
Fast, polite and efficient
The job was quick, well done and looks amazing! I loved the text updates.
Well done, Seevice King! 2nd vehicle repaired by you.
My car looked nearly brand new when I picked it up. Service King did an excellent job repairing my baby.
The gentleman that took me to the truck is a good employee and was very polite.
Wonderful job very happy!!
Great customer service and support.
Y'all are great. Excellent and frequent communication, delivery on time, and a sparkling clean car at pickup! Thank you.
Thank you for time an information that you gave me concerning my vehicle
Ya'll were exceptional! Thank you!!!!
everything went great. job was timely and was kept informed
The customer service was excellent. I did feel some preessure to make a claim on my insurance instead of self-pay (being asked 2 or 3 times if I wanted to make an insurance claim), but overall it was a very good experience at Service King.
Great communication, timely service
The car smelled like someone had peed in it.
Thank you for taking care of baby she looks beautiful.??
Great team and communication!
Yes and it was finished in a very Tinley manner. The people at service king were very professional and showed concern and care
The text letting me know just what was going on with my car. Would be glad to reccomend you all thanks again
My rear bumper right side still doesn't look like look like it did before repairs. ( face the car from the back) I will take pictures from another year and model car as mines. I will be contacting my Representative Mr. Robert on Tuesday coming at the end of my work day. Thank you ???? and May God bless you all. Sincerely, Minister Terry
The service was excellent, and the staff was very very nice&friendly
I still have damage to the hood. Chipped paint
Rep said it was rock damage but it isn't that.
The team went out their way to keep me posted through the process and were always curtious. I must say my car was repaired much faster than I anticipated.
Professional, fast, high quality and friendly are just a few words to describe my experience. I am extremely pleased. Michael kept us informed all along the way and both ladies at the front desk were universe average in professionalism and charm. Many thanks!
Linda and David Rogers
I appreciated being kept up to date on your progress.
I am extremely please with the way my vehicle looked up on picking it up. The staff did a great job with notifying me of the vehicles progress during the repair process and completed the repair prior to the date I was quoted when I dropped it off. I am very happy with Service King and would recommend them to anyone seeking collision repair.
Worse service I have ever had I wish I had went to my original provider I will try never to use your company again
The staff at Service King made sure that my car was fixed accurately with the correct parts and paint job.
I was totally dissatisfied, I left the car there. Someone needs to reach out to me asap!!!!!
All of you guys were awesome and patient and definitely understanding. I felt you all went above and beyond to make sure I was satisfied. Thanks
Chris and everyone there were great to deal with. Thank you
The text messages weren't always clear or very helpful. I had to leave multiple messages before finally getting a call back. Upon picking up my car I found multiple plastic tabs that hold the bumper on not in place.
Great service and communications
Team took excellent care of my car. It looks great. Chris went above and beyond working with All-State.
Great job by everyone. Really good attention to detail and my car looks awesome! Thanks again!
I know the efforts to work with the Geico agent assigned to the claim was the reason for my dicontent. The communication between the agent and myself was non-existent so I can imagine the difficulty with communication between the insurance agent and body shop. It is a three way communication that would most benefit the owner of the vehicle in the shop.
Great service! Douglas was very kind and informative! My car was completed four days earlier than expected.
Crystal, the administrator/receptionist is totally awesome. She helped resolve a car rental issue which isn't her problem to solve, nor was she asked to solve it. Crystal stepped in in a very helpful way. She went well above and beyond the call of duty. Crystal was always smiling and friendly at all times.
Give Crystal a big fat raise and bonus!! You can't afford to lose this gem from your organization.
Everything was great! Car looks awesome and I appreciate them washing it and vacuuming.
The intake was seamless. The receptionist called the service rep, Doug Fraley, and finished the gathering of data while he was coming to the reception area thus no time was wasted. The process of turning the car over was simple and straightforward. I was assisted in getting my property swapped over to the rental car. I do think the time it took for a fairly basic repair was a bit long (8 days) but I was kept advised and they made sure to know that I did have alternative transportation. The repair was completed 2 days before the original estimate. Picking the car up was as simple as dropping it off. Thanks also go to receptionist Crystal (sp). She balanced an intake and my pickup efficiently.
Service King did a wonderful job at keeping me updated on the condition of my car. They also made sure that my tire and rim was replaced with a new matching one. When I dropped my car off the was uncertainty if the matching rim replacement could actually happen because my rim had been discontinued. However, Service King made it happen. My car looks awesome!
David **** went the extra mile to make certain everything was fixed to my satisfaction.
The estimate for the repairs took three weeks to receive after I brought my vehicle in. Also, there were several places n the vehicle after the repair where the tape adhesive was not fully removed.
I received outstanding service from David ****. He was professional, patient, courteous, willing to make sure I was satisfied. He went above and beyond customer Service. He was exceptional. He truly represents the vision of company. Good customer service is hard to find. He deserves a raise.
Great from beginning to end!
The service was top notch. I like the fact that I was consistently updated on the progress of my vehicle. The staff was very polite. And my care was done ahead of schedule!
Excellent work. Friendly, efficient staff.
The people who work there are friendly, helpful at a time many people are upset and confused.i appreciated the texts and calls.
Great staff and made sure vehicle was done right before I left
Very helpful in answering any of my questions. Were very good at keeping me updated on the progress of my car
Yes.. It looks better than ever
Everyone was extremely kind and professional!
I was very happy with the job that you guys did and the time that you dated him I think you guys very much and there is nothing that I would say did you guys didn't do to make me know that my car was safe because. Because you weren't very good in what you do and I we'll tell people about you because your service is very great and excellent thank you very much
Great job as usual; I will always come to the Main Street downtown Service King when I can.
Really nice staff and very interested in
Everyone I encountered was courteous and professional. I picked up my car this morning and am very happy with the work done and the excellent detail job. My car looks as good and clean as the day I bought it.
Chris was very attentive and I was very pleased with the work and in the time frame it was done. This was my second experience with Service King and I will continue to use your shop for future body work.
Crystal is awesome. Dave is great. Amazing service.
I cannot tell you how pleased I am with your service. Kind, infomitive, and a credit to your profession.
David and team were amazing! You all have such a kind and efficient staff. Thank you so very much.
Everything went very smoothly and the entire staff was extremely helpful.
Service King was excellent and efficient!!!
I was very satisfied with the work that was done and kudos to Doug for keeping me informed daily!
My Camaro turned out great! Thank you so much for taking care of her :)
Everyone was helpful,and i am very impressed with the work that was done on my car.
1. It took 10 days to get my car back.
2. The pieces that were repaired did not fit together the way they should after getting it "fixed".
3. I had to call 3x on the pick up day because no one would call me back when they said they would.
Service King did a excellent job on my car and the customer service was great
Great and fast work every time I go to Service King. Friendly staff, too.
Tommy kept me updated on progress and the entire staff was helpful and friendly. A good experience.
David **** was very helpful and professional, as was Ben. Crystal was very pleasant, too, and between the three of them, it was a pleasure to deal with Service King.
Top notch, personable folk! Would highly recommend your company!!
My car was not fixed so I can't be satisfied with my experience. Took 2 days for them to decide they couldn't get new parts only after factory so they wouldn't repair.
Door stripping was replaced because it was dirty. New strip buckles. My advisor is aware and said to let it cure to see if it would conform to the shape of the door. I've only had the car back a few days so may need to wait longer. Was displeased that air freshener was put in my car w/o asking first. I am highly sensitive to smells and only use natural products. I have been unable to get the scent out of my car. Neither driving with the windows open or using a natural scent has worked. Lastly, I don't think the paint used matches the original factory paint. Color and consistency are different. I'm picky about color and probably the only one who will notice that so I don't expect it to be repainted. It was just not what I expected after reading online reviews. Customer service was overall good. Car was immaculately clean when I got it back which is greatly appreciated. Thanks.
First off I greatly appreciate the overall atmosphere of Service King. I was greeting warmly and friendly. My experience was overall amazing! My car looks great, like I t was never in a accident. I love the update messages I recorded as well. Did I mention it only took 4 days to complete the repairs?! Yeah!!! You guys get 5 STARS from me! Thanks again!
Excellent work, super friendly customer care
The overall service of this body shop exceeded my expectation. Everyone was fast,friend, and eager to help! It was an unfortunate event that lead to getting some repairs but this outstanding stand helped ease my pain and suffering. They also were able to get my vehicle back to me before the due date!! I would definitely recommend them to anyone I know who's in need of a begin repair.
Crystal's perfume was HOT!!! Very emotionally soothing during the traumatic life event of entrusting one's prize ride to the body shop!
I want to say Thank you to Crystal and the guys that did the work on my Kia it looks brand new thank you for keeping me informed I will let everybody know what a good job you done.
Just picked up the car, but so far, I am thrilled with the work done. Doug Fraley and his team did a great job. It took a month, but that was partly my choice. I had a rental car and wanted them to take the time to get it right and so far, I believe they did. Great job.
Doug is awesome! Made sure my far waa great and taken care of
Good job with the repair!
Good job and quick. Friendly employees. Thanks
Vehicle Make : Volkswagen
Everyone was very friendly. Made a horrible event not so bad. Thanks!
Vehicle Make : Volkswagen
Doug was awesome at keeping me updated! The repairs look fantastic. Very pleased
Service King is the best. I remembered the compassion and professionalism shown when they had to tell me my SUV was a total loss last November. I did not hesitate choosing Service King again. Thank you also for the daily updates. They brightened my day to know how you enjoyed your work and enjoyed letting me know my car was happy with my choice to make her whole and beautiful again. Thanks and have many blessed days. Wanda B
Quick service. Car returned clean. Staff were excellent and kept me updated on progress daily.
Good communication throughout. Thank you!
Really good people involved in the process. Really quick. I'm very glad with it.
My car looks great, and the work was finished ahead of schedule and for less than the insurance estimate.