Driver mirror was not completely repaired. I already spoke to rep.
My car looks brand new! Jamie was friendly and knowledgeable--I wouldn't bring my car anywhere else!
Very courteous and helpful.
I liked that we were "in the loop" through the whole process. Everyone was friendly and helpful.
Doug and Jaime were perfect. I have probably been in about 8 or 10 body shops over the years and I have never had a better experience. Efficiency,speed attitude, performance...man...it was just all there. I wish I could think of some tiny thing to complain about so I'd seem more "credible" but there just isn't anything. 10s all around. I almost want to go hit something with my car so I can go back.
Great work, communications, and timeline. It took the sting out of having our new car damageg. Thank you
Jamie Rader was phenomenal from start to finish
Jamie was especially helpful and made my experience such that I will recommend Service King to friends and family.
Shawn kept us updated on the repairs & was a pleasure to work with.
My experience with the company was amazing. The service was very quick and I'm very pleased
Shawn was great with keeping me up dated on the progress of my vehicle. It was finished ahead of schedule, which was awesome! The repairs looked amazing and they did a great job cleaning the inside as well! 10/10!!
Excellent work and customer service from start to finish. Thanks
Very professional. Very satusfied
Jamie was wonderful to work with and kept me informed about the progress on my car. She even helped arrange for me to pick the car up an hour early since I was leaving town.
I loved the way my car looked after the deer removed tht front of my car. Jamie from your company let me know every day how far along the repairs were. Fr one to ten with ten being excellent...the whole experience was a ten! I would tell anyone to use your company that needed repairs. Thank you! Suzanne M
Jamie Rader was amazing. .
Really liked the text updates.
Jaime did a nice job communicating and expediting my repair. Done a week ahead of schedule. Thank you
Jamie did an amazing job. Quick, efficient service as promised. I loved the updates sent via text instead of phone as I can't answer at all times while working. I will definitely recommend to anyone and everyone for repairs.
I had to visit service king 4 times since April of this year. Everyone that I met and worked with treated me extremely well. The work on my cars has been impeccable. I appreciate the people and the work they do.
Very professional and happy with the repair work
Service was done much faster than I had antipated. My car looks great, and they even cleaned it up for me.
Courteous, timely, informative and quality workmanship summarize my experience. I'm a repeat customer.
The woman at the desk was so warm and friendly. Sean/Matthew was super great too! Helped me out big time. All good.
I have never been treated with such great attention and service. I will recommend Shawn and team to everyone for car repairs. My car was completed before scheduled time and Service King did a great job!
Jamie was great about keeping me updated.
Service King got my car done quickly.
Quick service and great communication. They kept me updated every step of the way.
Service was great and friendly. My vehicle was finished faster than expected.
Friendly and professional service - repair was done well and in a timely manner.
Sean was great to deal with kept me informed all the way through the process
Vehicle Make : Volkswagen
Great job in always letting me know where you were in the process of fixing my car.
Great job! Service, Work all A+.
I was pleasantly surprised that the repair to my car was completed in four days. That is six days earlier than projected. Shawn was very good about keeping me informed through the process.
They did a great job on the repair and kept me informed throughout the process. Great job in that department
I was dissatisfied with the pick up of the vehicle. I called to try to pick up the vehicle on a Thursday but was informed that they have not washed the vehicle and wanted me to pick it up on Friday as they were going to schedule it for a car wash at 8 AM. I picked up the vehicle at 10 AM on Friday and the car was very dirty. I was told that they washed it the night before and that was all pollen from sitting out overnight but it still had bugs in the grill and some dirt from when I dropped it off so it was not washed. I waited an extra day so they could clean it and that cost me another car rental day and my vehicle was still dirty when I picked it up.
I had the most amazing experience with Service King. The staff went above and beyond for me and were very helpful in determining the right process for my car repairs. Knowing that this was being paid out of pocket by the uninsured driver that hit me, they sped the process up to reduce the time of having a rental car, but there was no slacking in the repairs. It was completed fast but completed well. I thank them from the bottom of my car for being so kind!
Everyone working there was delightful . Jamie and the wonderful lady at the desk were excellent to work with.
Jaime was awesome! She was very professional and on top of things. I was so pleased that the work was done on my car in just 2 days. I will definitely recommend Service King to my family & friends!
I am very satisfied as I did last time to select Service King.
Thank you for the excellent job well done!
The car looks great and everyone at Service King was courteous and professional.
Jaime was exceptional. I give her and your business a 12 0ut of 10! However, I hope I never walk through your doors again! No offense intended!
Jamie and Amy are fabulous. Two great ladies dedicated to customers from the moment they walk in the door!
Jaime was great to work with. She was very through and communicated with me throughout the process.
Shawn was great with my son who stopped by to check on his truck. The repairs look great
Shawn was so great. This was my sons truck that he lives. Shawn took the time to go over everything with him when he stopped by to check on the truck.
Everyone there is awesome.
Everyone was very friendly and helpful. The repairs were also finished well before the expected time. Thank you! Looks great!
The whole process was very easy and I appreciated the timely updates. Quality work too!
Great customer service. Great people in the office. But I would have had to pay for the rented car I would have been very upset that it took 8 days.
Service King in Franklin TN did an excellent job not only keeping me posted on updates but especially with service
Service was great and gal at front desk at pick up was awesome! Highly recommend to anyone needing repairs.
My car looks like it was never attacked by a mailbox Its as pretty as before. The staff is friendly and professional. I appreciate the progress update phone call from Shawn. I would recommend Service King without hesitation
Loved the up-to-the-minute communication. Thanks for keeping us aware of how the car was coming along.
The customer service was great.
Your Nashville was great. Best automotive repair experience I've ever had.
My van looks great but when I got home I realized my garage door opener was gone. I left it in the van when I dropped it off because I was afraid I might forget where I put it since it always stays on my visor.
Great communication and a wonderful repair job! Thank you!!
Great work and I really appreciate the professionalism.
Knowledgeable & courteous representative,
Jaime was exceptional. Thank you for the progess reports & prompt service. I will highly recommend Service King.
Amy is the main reason for my satisfaction because she is an excellent communicator & cares for the customer & it shows
Jaime and Amy were wonderful!!! Great service, and I loved the service updates via text. Jaime went the extra mile and texted me as well. My husband took his car there last winter, and was very happy. So we are repeat customers. (But hopefully won't have to come back anytime soon ????)
Great job was done. Shaun was personable and professionable. My car looks like brand new. Thanks, Service King!
This was an outstanding experience!!
Vehicle Make : Volkswagen
Vehicle Make : Mini Cooper
Great customer service - given status updates at regular intervals, car was finished before original estimate
I found one minor problem after taking possession of the car, brought it back in and the problem was quickly fixed
Vehicle was repaired so quickly that I was anxious about the quality of the work when they called to say that is was complete. Very pleased with the end result and customer service! Please pass our appreciation to the whole team.
Everyone in the office was extremely nice and professional. They answered all my questions and were in close contact with me throughout the repair process, which I very much appreciated. I would highly recommend your business to my friends. Thank you for the quality customer service. Mike was in charge of my vehicle repairs.
Totally awesome customer service!
Great great service and dedication to professionalism.
Mike was great to work with.
I called and asked for an itemized copy of the damage report before anything was fixed and the representative said verbally that he would email me, confirmed my email address and I didn't even receive a phone call about the damage. My representative was short and did not keep in any contact with me. When I picked my car up, he said he was too busy and didn't go over anything that was repaired.
Mike and the team were phenomenal! The overall customer service was superb and the repair work was flawless. I had a wonderful experience and will recommend this Service King location to everyone I know.
Vehicle Make : Volkswagen
Excellent service from start to finish !!! 100 percent satisfied !!! Rating a solid 10!!!
I was completely satisfied with the whole process from start to finish. My service advisor was very knowledgable and informative. I would definitely recommend Service King to anyone who is in need of a vehicle repair.. i would rate Mike & Service King an "A+" for service and customer satisfaction ! Also, Amy in the office did a good job as well. Thank you Service King.
I have used Service King before and they do a great job
Outstanding work and customer Service!
Beyond expectations- Amy and Sean went above and beyond to make my Service King experience great!
Had to call multiple times and leave numerous messages to find out the status of my car. The mobile text for updates is a good idea, but I never got a single update. The quality of the work done was satisfactory, but the communication had much to be desired.
Great work and service! 10+
They did a great job keeping me updated on the service.
My car was ready when promised and I was kept informed during the whole process
Vehicle Make : Volkswagen
Appreciate the customer service.
The entire staff was friendly, helpful and thorough. I would definitely refer my family and friends! Thanks!!
Service beyond expectation.
A quick and painless experience as it should be!
Repair done correctly & 2 days ahead of schedule.
Great service. Excellent communication.
You exceeded my expectations! Thank you!
Mike poelker was great in Franklin tn. Did everything he said he would and easy to reach!!!
Everything was done perfectly. Shawn read my mind and was already calling me whenever I thought to check the status of the car. Repairs were carried out exceptionally. The car came out twice as nice as when it went in, down to the installation of the fender liners. Truly impressed, almost a bit teary!
They fixed meet car 5 days faster than I thought and $200 under their original estimate. I'm 100% pleased with their customer service, speed, and the final look of my car.
Car was ready early and got updates on progress
Fast & Friendly service.
Totally satisfied. Thank you !
Shawn always was very good at communicating the stays of the repair.
Shawn was great to work with
Good communication and texting throughout the experience! Mike answered questions quickly and professionally.
We have used this location twice now and both times we have received fabulous service.
Communicated well, finished early and friendly
Fast turnaround great repair!
Mike Poelker is the best very professional and keeps us informed. Also love Amy at the desk. Is able to stay on top of everything and keep things running smoothly. This is the 3rd time we have used your company and these people are why. Judith Witkin
My car repairs are beautiful! Great Customer From Shawn! I will definitely recommend Service King!
Michael's excellent he handled everything quickly and professionally I would definitely recommend service came to any of my friends
The local staff were friendly and easy to work with. Thank you!
Vehicle Make : Volkswagen
It was a very pleasant experience working with both Amy at the front desk as well as Mike Poelker, my service advisor. I rate them both a "10". Also, the car repairs look great!
Excellent customer service from start to finish
Your crew over there was very courteous and handled my repair job in a professional manner. As long as the repair holds up and totally satisfied with my experience
Everyone was so helpful and amazing! Great job and kept up to date on the progress. It was more than expected and felt really taken care of.
The email updates were great! Didn't have to call to check on my vehicle, always ahead by letting me know what was happening and how far along the repairs were.
Amy, the assistant was a delight! Always greeted you with a smile and was quick to help you. Positive attitude, and friendly - when you walked out the door you were smiling also. So rare in this day and time. You have had an accident, need vehicle fixed, feeling down and she cheers you right up. She is a gem. 10!!!!
My vehicle was in repair for some time but they treated me above and beyond what was expected. I would recommend this branch of Service King to anyone. Great team!! Wonderful job.
Fantastic service! I was very, VERY pleased!
Repair is beautiful! Looks like a new car :)
Mike and his team are the best at what they do. A great experience!
We received very professional service. Very satisfied
Yall are great. Expecially the repair team, and office guys...also the detailer, Dwight ****, is the best I've ever had. Thank u
Wonderful staff. Friendly and helpful. Car was finished ahead of predicted time. Car came home looking like new. We are very pleased and will definitely recommend this company.
Everyone was very pleasant to work with and Amy the receptionist was very nice and helpful. Mike is still working with me to get other work done and hopefully will be able to get that accomplished as well. I think SK does a great job with their repair work and I am satisfied so far with what has been done.
Vehicle Make : Mitsubishi
Michael did a superb job helping me. And Amy at the front desk as well.
I appreciated the update calls and the 2 week turnaround.
Charged for bed set back. The bolts holding the bed have not been removed. Not even touched. Very disappointing!
Job well done. Thanks for the consistent updates. All around great service.
Amy was very good in keeping informed about my vehicle
Michael poelker said he was going to repair our front and rear bumper. We had a face to face conversation about it and we exchanged emails also. He confirmed this with me by email. When I went to pick up my car only the rear bumper was repaired. I confronted Michael about it and he admitted he forgot about and then made no offers to resolve the situation. Terrible service. We will not be back. I am going to notify my insurance provider also
The front desk lady was nice however
Everyone was very friendly and they did a good job on the repair.
I had a fantastic experience through the whole process. Everyone was so friendly and professional and went out of their way to help me. I really liked the text updates so I didn't have to wonder what was going on with my car. And they even got my car completed 9 days before the estimated date! I would definitely go to them again and highly recommend them!
Very easy experience. Thank you
Amy and Shawn were easy to work with and Shawn kept me updated on the process and progress. I can't tell there was ever a repair made. Looks like new!
They always do a great job in a timely manner. Always our first choice shop.
Michael and the staff made our experience with Service King exceptional. We will certainly highly recommend that particular repair shop.
Vehicle Make : Volkswagen
Mike was very helpful and professional.
I was impressed by the speed that the repairs were done. Also everyone I dealt with was very nice and friendly.
You guys were EXTREMELY helpful and kind. My qualms were with Gateway tire - someone smoked in my car and it smelled like cigarettes with muddy footprints and dirt on the dash. They also did not turn off the traction control light (hopefully it's fixed and someone forgot to turn off the light as opposed to not fixed and the light is just an indicator). Customer service for you guys gets a 110%. Gateway tire gets a 65% and that is only because I could actually drive away on Saturday.
Shawn did an excellent job in every aspect.
Sean did a great job following up and staying in contact. We had an issue with Enterprise but Sean took care of it
Mike and Amy made my experience at Service King and very pleasurable experience. Always helpful and giving of their valuable time. I am very appreciative.
My car looks great. I can't even tell it was involved in a minor accident. I'm very satisfied.
It would better if mike respond to my email and call
Shawn and team kept me up to date and treated my car repair as if they owned it themselves.
Vehicle Make : Volkswagen
They did an excellent goob!!!! I'm very pleased.
Shawn was great with giving me updates twice a week and keeping me informed. Great customer service.
Amy and Sean, the two folks I interacted with, were wonderful. I feel confident that you all stand behind your repairs and would help out again if needed. Thanks!
I noticed my door handle was not fixed and the guy told me it was on the invoice to get fixed but I guess the guys missed fixing it.I just have to call and set it up to get fixed but other then that the passenger door looks great.
Mike Poelker was the best person to deal with in updating me on my car and taking the extra care to ensure it was done in a timely manner. The lady at the front desk named Amy, was super nice in making sure payment was complete from the responsible party paying for the car. A great team that truly care about their clients! I will take any of my cars there and highly recommend this Service King on Mallory Station Road, Franklin, TN to anyone!!
The process was very easy and convenient.
Staff especially Mike who took great care of me
Vehicle Make : Mini Cooper
Fantastic job.everyone was personable and friendly. Mike Poelker was excellent..knowledgeable..I would service my car there again and recommend service king to everyone. Thanks so much!!!!
Notifying the Customer in advance about the scope of work, especially repair versus replace decisions. Just in case they would rather pay more to replace a body panel versus simply repairing it.
Mike did a great job getting our Lexus looking better than ever and worked hard to complete the job quickly to save us a hefty rental car charge. Of course he must have a great team behind him.
Brian and Nancy D
Mike was extremely thorough and detailed through the process making sure every last item was repaired correctly. I would absolutely recommend Service King to everyone I know!
Service updates were timely and thorough. Outstanding service!
People I related to were friendly and helpful.
Our experience with service king was excellent. Everyone was friendly, professional and the work was done perfectly. Mike was our representative and he was extremely professional and friendly.
The estimate to repair my auto was 4 or 5 days and ended up being a month!
Amie is wonderful and helpful.l
Great job.repairs went well and was very quick.
There is still a placement of a damaged hubcap yet to be done ...
From start to finish, you took care of my car in a timely and professional manner! Thanks!
Mike P was very kind, polite, realiable, professional representative, speedy service
I feel that service king should do a much better job of accurately identifying where exactly a vehicle is in its repair process. Being told for a week that the vehicle is currently being painted when the vehicle has actually not been painted yet is unacceptable.
Shaun was awesome to deal with and gave updates before I even had a chance to ask for them. The truck came back looking better than what I thought it would. Great job by the team all around.
I really liked getting update calls from Shawn....helped us plan our week.Great service all around ....
Everyone was great - very friendly and professional. Appreciated all the timely updates. Car is back to new!
Great service and communication. We would definitely recommend service King!
They took care of my car and cleaned it nicely removing all the sap at the end. I would use them again. The front of the house receptionist Amy was careful and very helpful and reassuring. She was a pleasant smile to the fave of service king.
Our service representative ,Mike, was excellent.
Estimate said 4 days and it took 8 business days and a weekend. Phone calls were not returned and only 1 update was called to me the day before car was ready. Shawn said he would call me next morning but never did. If I had not called him I prob still would not have my car. The only reason he called me because I hung up on his voice mail becausehenever returned my calls. He because me to see who called him and that's when I asked if my car was ready and he said yes. Not sure how long it had been ready for pick up. Poor communication in regard to updates and returned phone calls. I would no refer anyone. Amy atfrontdesk was great! I would give my experience a 6.
Everyone from Amy to Mike were so friendly and professional. I will recommend that location.
Car troubles are so frustrating, but Mike took all the annoyance out of it and made everything so simple and quick. 10 out of 10.
Michael & the staff were great!
Really appreciated the consistent follow up phone calls regarding progress of the repairs. Sean did a great job!!
Shawn kept me informed throughout the process. He was courteous and professional.
I was completely satisfied with all who were involved with the repairs on my vehicle. I will certainly pass a excellent word to other's that are in need of repairs. You guy's took good care of me and made me feel comfortable. Thanks for everything.
Excellent work and service
After our vehicle was serviced, it seems that the airconditioning duct was not reconnected; no cold a/c nor heat for that matter. I will call today to have my wife return our RX350 Lexus to have this repaired.
The ladies at the front were not very organized, and everytime I walked in they had the same questions as if they couldn't keep up with what was going on. Repair men did a fine job on the car and Mike did a great job getting us there.