Matthew was a great help!
Lack of communication. Received **** email with estimate.
Car was received in October 17th. Finish date was December 5th.
I received 3 calls (2 were in December 5th), no texts and no additional emails.
I asked more than once to be kept updated by call, text or email..
The reason for delays were changed from waiting for parts to damage worse than thought.
Will not use again.
As far as a accident can go.... the people at Service King made it a better experience.
I dropped my truck off on 11/15/2019 to get a bumper and windshield replaced. I started receiving status emails from ServiceKing on 11/25/2019 stating it was dropped off on 11/21/2019. I knew then there was going to be a problem.
I called on 11/21/2019 to check on it and I was told that someone would call me back. That didn't happen. I called on 11/22/2019 to see if it was ready and I was told it was in reassembly and it would be ready Monday, 11/25/2019. I called back Monday to check the status and was told again that someone call me back. That didn't happen. Again, I started receiving status emails on that Monday, 11/25/2019. According to those emails, reassembly means the work is done and a "QA person" is ensuring the work was done correctly.
I had to call back again that day and was told there were some parts ordered that hadn't come in yet. How was my truck completed and being checked, but there were still parts on order waiting to be put on? ServiceKing then calls me Tuesday, 11/26/2019 and tells me my truck is ready. Of course, it wasn't ready because I pointed out to Matt that the windshield had not been replaced. Why had it not been replaced? He said he forgot.
But, he said he'd get someone to come to my job and get it replaced asap. Ok, Matt. Thanks. I guess you and ServiceKing are willing to let me drive away from your location after you've had my truck for 11 days knowing you did not complete the job and you're fine with that. And, you want me to take spend more of my time, mind you, while I'm at work to finish a job that you had almost 2 weeks to do.
I asked him what he needed from me in order to get that done. He said nothing. Based on what I had seen so far from ServiceKing I knew that couldn't be right. So, I asked Matt if he knew where I worked. Of course, he didn't know. "Oh...I guess I need that" was his reply. He takes my work address and I leave.
He calls back about 5 minutes later saying there wasn't an auto glass claim filed with my insurance company and that I would need to follow up with them before I do anything. Again, seeing what I had already seen from ServiceKing I knew something was wrong with what he was telling me. I told Matt there was a claim because I had a claim number and a referral number, and that I'd check on it.
I call my insurance company and what do you know??? There is a claim on file. But, I won't be getting that work done at ServiceKing. Matt was wrong.
Please notice I didn't mention a thing about customer service (good or bad) throughout this entire response. This isn't a problem regarding customer service (even though service is part of your trademarked name). You asked about my experience. I feel rants by consumers about bad customer service are pointless. I actually don't give two sh!ts about your customer service program. In part, I think you're asking the right question regarding experience. Here's what you need to know:
I work hard. I give everything my best. I've been rewarded generously for that. I get paid. I buy things (like a truck, and an auto insurance plan). I come to you (ServiceKing) with a problem that you will be compensated by my insurance coverage to fix. The compensation you will receive is way less than what I've paid in premiums since I've had coverage. So not only do we pay you to do a job, we have to constantly check to see if it's done. And, then it doesn't get done. Me and my insurance company gave you our best. We didn't get the same in return, ServiceKing. And, that's what you need to know.
The repair itself was definitely top notch however there seemed to be no time for communication once they received our vehicle. The only communication was when I dropped the vehicle off and a call to come pick it up, it just leaves doubt on when you will have your vehicle back on the road, leaving you in limbo on what to do with an alternate vehicle(rental, borrowed or other means of transportation)
My repair has not been done. Still waiting
Great work! She looks brand new.
Matt was very thorough in explaining the process and was helpful in addressing any concerns that we may have had.
Joe Huss and his team are the best in the business!! We couldn’t be more pleased with the work they did on our car!!
Thank you for all of the updates and assistance in fixing our car!
From the start, Service King sent me texts and gave me updates on the process. The staff at the location and on the phone were very helpful. If I need any work done in the future, I will be using Service King. I will recommend them to others.
Forgot to put my st emblem back on. Left glass in the hatch. When the detailed detailed my car it has a ton of scratches and left over wax. They also told me that my window would be tinted but it’s not.
I absolutely loved the service that was given. I was updated with every detail of what was happening to my vehicle. The receptionist that attended us when we dropped off and picked up the truck was very polite and straight to every detail we needed to know. I really appreciate the service and the amazing work that was done to my truck is feels just like the first day i got it. THANK YOU SERVICE KING!!!!!
Matt was very professional and helpful in the process.
I rate service king with a 10
Best experience I have ever had working with a repair shop. Once the main part came in, everything was fast and efficient.
My truck looks new thanks service King
This was the easiest and best experience