I didn't like the attitude of one of the service advisors. You were 3 days late getting my car back to me.
Service King completed the work in the time frame that was quoted. They stayed in touch and gave updates about the status of the work.
Not sure the guys name that came to pick me up he was a detail guy. Anyhow he's was so kind and humble and seems like a hard worker talking to him and feel like he needs to be recognized in some kind of way because he made my bad day not so bad after taking with him. Also the girl that helped me they called her Ty she was really sweet and knd. She was willing to go out of her way to help me and find me a ride. She needs to be recognized as well kind and smiling from the time I walked in until my car was done. My car looks good and was fixed in a timely manner. Second time comes g here and I will come back
Tai was fabulous. Efficient, informative and truly a blessing in a time of frustration. The entire team works well together and supports each other.
Yes please call me tomorrow. I have left a message but it was late in the day. Talk to you soon.
Kept me informed though out process looks like new
The repairs were done correctly
Taisha is extremely thorough, and very focused on making the customer happy. She tirelessly worked hard to get everything done quickly and handled the insurance end and of things so that I didn't have to. Would def recommend to others. Everyone is very pleasant at this location.
Great experience. Everyone was super nice.
All of the tailgate emblems were installed in the wrong place. They are not slightly off - they are about two inches off. Now I have to return to the shop to have it corrected. If the techs cannot even get the placement of an emblem correct, it makes me wonder what they messsd up that I cannot see. In addition, the Pro-4X bedside decal was incorrectly installed, so that will have to be fixed as well. Overall, it seems like there was poor attention to detail during the repair of my vehicle.
Great customer service deliver in a timely manner even went of the way to get my car to me on the weekend so I was not charged extra for the rental. Car was washed and vacuumed . Totally greatly felt like I was the only one they had on their agenda. Awesome updates and very pleased with all associates at Servise King exspecialy Takisha Cowan Thank You Service King for a very pleasurable experience.
Everyone was nice and easy to work with. They had the car ready on the date they said it would be ready. They even cleaned my SUV up on the inside and out.
It was nice to have a collision place take their time and get everything done right, rather than have them rush the job just to be more cost effective for themselves. I was kept up to date about the progress which I have never experienced before.
Top notch team! Tai and the techs are amazing!
I appreciate being informed of progress
Representatives were very friendly. I was updated weekly on the progress of repairs.
Always Does a great job with excellent service
Excellent customer service. Great communication. A experience
Service King was fantastic! Fast service that was done beautifully! They did a great job!
The Service King team provided excellent customer service. Great job. I am very happy with the repair on my car.
This was by far the best experience I have
ever had having a car repaired. I had used
another local shop before and you guys
ran circles around them. Thank you so much
for an outstanding job!
It took 2 separate Service King locations, 4 weeks, and several phone calls (which were only answered after being placed on hold for 15 minutes) to repair a small scratch and dent. This is the second time we have used Service King and have experienced such negative experiences--lengthy waits for marginally acceptable work. Service King is our car insurance's preferred service provider, however, we have already communicated with our insurance that Service King will no longer be servicing our cars. Additionally, we have strongly recommended that our insurance company drop Service King as a preferred provider, as their philosophy does not abide the type of "service" that Service King provides. The lack of customer service, efficiency, and quality simply left us dumbfounded. We will be certain to discourage others in our community and our family members to utilize Service King to their car repair needs. We also plan to file a complaint with the Better Business Bureau over this matter.
You all made a bad experience (car accident) much easier to deal with because of your great customer service. Thanks!
All repairs were done to my satisfaction and I feel that everyone involved did a very good job
I was told 4 or 5 days and it took 2 weeks.
Very pleased with the serice. Jeep looks like new
The truck was not ready when promised and again when it was rescheduled.
Jason is the best customer service person with a great attitude.
I really appreciate being able to pick up my truck today when the office is normally closed.
My car looks like new. I was initially told it would take three to four days, it took nine (a weekend was in there) with only one communication in the beginning. I didn't mind because I figured they got busy, but being in insurance, my clients would have been calling me wanting answers. Maybe a little more communication about delays. Good job though!
Appreciated ongoing communication during the entire repair process. We are completely satisfied and our Cadillac looks great. Thank you.
I received a call saying that my car was ready for pickup! I arrived at service king and when the gentleman drove it around to the front for me, it was then noticed that the damage on the car wasn't fixed properly. The gentleman then advised us that he was going to have to place another order for a new Toyota bumper! The gentleman was very nice and very thorough.
My car was in the repair shop from June 6 until June 30. After I picked up the vehicle and left the repair shop, I noticed that an under body shield was left off of the vehicle. I returned to the repair shop after speaking with someone there. I was then told that the part would have to be ordered and that I would have to come back to have it installed at a later date. This is a major inconvenience for me.
Great service. Love the text updates.
The inner fender, which is supposed to be flat black, was painted silver, and now does not look like a stock vehicle or like the opposite side of the car. This needs to be resolved.
Everything that was repaired worked perfectly and the vehicle was returned cleaned and washed and looked GREAT !!
You still have our car, you have made me come to pick it up twice and it not been ready, and are currently aiming to be one whole week past the agreed time of completion. The car on which was supposed to have a paint correction was dirty. That's not even possible to correct paint on an unwashed car! The new fender you installed already has marring in the paint before I showed up to decline delivery!!!! And there's always an excuse. Own up to your mistakes.
Scott in Mt. Juliet, TN, handled my repair case exceptionally well. Thank you!
Great people, great company! I got my car back way earlier than expected! I love the lifetime warranty. Bryce was super helpful and very pro active. Because of him and his attitude, and the great work from the guys in the back I'd like to work with you guys again. They should all get raises! ????
Truck was totaled by Allstate after sitting at Service King for over 3 weeks when it was determined no frame could be obtained for 2010 Tacoma double can. No repairs were done by SK
Everyone was very courteous and professional. The service was fast and did an excellent job.
You guys did s great job!
Very pleased with the service
Your customer service is abysmal. When I attempted to retrieve my car from the location I had dropped it off at I was told it had been moved to another location to be repaired and I would have to come back the following week to get my vehicle. This coming from your employee who was sitting doing nothing and eating a doughnut. Albeit I would have to reschedule appointments for my patients at my hospital because he was unwilling to do his own job. After returning home and calling corporate to complain I was informed he would in fact be going to the other location to help a different customer and I could meet him there if I wished. This level of absurd customer service is why I nor anyone I can possibly speak to will use your service again.
We had a wonderful experience with Service King. Everyone was very professional and informative. We really appreciated the updates as the techs worked on our car. We would recommend Service King to anyone who needs car repair services. Excellent service.
Service completed early. Bryce kept me informed throughout process on status on car. Car cleaner than when I brought. Would recommend service king in future after this experience.
I wouldn't change a thing. Fantastic work done in a timely manner. Everyone I spoke with was incredibly polite and professional. Overall a fantastic experience.
The job was never completed so I have to take it back in. Another delay.
the people were great to deal. they always kept me informed to how my car was progressing. this is the second car that repaired by the Mt. Juliet center each time they did a great job. my car looks like the day I purchased it from the dealer. thanks
My car was well taken cared of.
My car was supposed to be ready on February 19, I got it back today, March ****. I would get computer generated text saying my car was on schedule. But the morning of the 19th when I called to confirm pickup, I was given excuse after excuse. It was one issue after another and I had to contact them as they did not contact me. It was raining when I picked up my car so it was difficult to give good inspection in the rain. I did notice a teardrop raise where the seam of the hood didn't fit flush with the bumper or whatever it's called. Will I go back to have it fixed? NO! Why? Because no clue how many days or weeks to fix. Will I go back? NO! I did not get the same excellent repair and service I received when Lee was there. Moving Lee to another Service King location was a huge mistake.
Great experience, great quality work, finished on time. Lee **** was wonderful.
Arrived to pick up car. Paid. Got I-key system error on dash. You had to do some electronics work. Should have been noticed before I got there. Now at dealership.
Everything was taken care of fast and it was a great experience
Everyone was very professional and curteous. I was kept informed throughout the process and the repair looks wonderful.
I appreciated regular updates by text, follow up phone calls, quality of the repair, guarantee, and the staff was very friendly and helpful.
I appreciate them keeping me up to date during the process and cleaning my car before returning it to me! I was pleased the car was ready earlier than they anticipated. Too bad I didn't have about two hours more of a heads up as I wouldn't have rented a car. Everyone I worked with was very kind and professional.
I like the text message alerts
My car looks amazing! You guys did a great job!!
Everyone was very friendly. Communication was great, keeping me informed on the progress.
Alignment of vehicle not as it was. Wheel is not straight.
Fast service, very helpful, much easier than I ever expected. Thanks
Lee was great and the car looks great.
I am 110% satisfied with the care I received from all of the employees at Service King! My van looks and smells brand new and I totally did not expect that the inside would look better than when I left it. The communication was excellent and my vehicle was ready as promised on the 15th. Thank you again and I will highly recommend you all to my family, friends and customers that may need repair work now or in the future!!!
Thank you Again
Appreciate the level of detailing on the car after the work was complete as well as that the firm allows payment by credit card.
Exceptional customer service and exceptional quality work. Thanks Service King.
Everything was outstanding. I will be happy to refer my family and friends to you if they need
Thank you for a job well done.
I was extremely pleased with both the service repairs and the excellent customer service
They kept me informed of the progress of the repairs without me having to call. I was extremely happy with them.
Very were one was friiendly and kind. Acttual work well done.
Totally satisfied with all aspects of my Service King experience.
They were very patient and kind. Lee went out of his way to assure me that he wouldn't let my vehicle leave unless it was right.
Lee was absolutely phenomenal! Excellent customer service the whole way through. I was nervous about my bmw being in this shop but after I saw the work and speaking too Lee every day, I felt confident at service King. I would recommend Lee and this shop to anyone!! 10/10 service by far! Thank you for everything! Taylor N
David was professional and courteous. We had a short deadline and he made sure my car was done in time. He kept me updated throughout the process. He took care of returning my rental car for me which was a huge help with a young baby and car seats to be transferred between cars.! I would recommend him to anyone needing body work.
Lee at Service King kept me informed on the progress of repairs. The shop was clean both inside and in the parking lot. Everyone was so nice and polite. Like my insurance slogan, my car was in good hands with Service King. My car looked brand new when I picked it up today just as they promised it would be ready. i will be sure to show and tell everyone what a great job Service King did.
Kudos to every.....and thank you very much.
David kept me informed throughout the process. My jeep looks great.
Staff was extremely helpful! Loved the text updates each day. My car looks brand new after the repair. Thank you!
My car looks Great! Thanx
Everyone was very nice and helpful. They kept me informed about the status of my car. Whoever detailed my car deserves a raise. I was not expecting that service. My car looks better now. Thank you!
Attention to detail, totally courteous staff that answered or anticipated all questions, kept me updated, and delivered on time. I really appreciated the total cleaning of our car. You guys are a class act. I would rate a 10 of 10 for excellence!
Great job. Truck was in one day and out the next. Thanks for the great job!
Car looked great and was completed quickly. Thank you!
Everyone was nice and professional. David went above and beyond delivered the car to my home so I could be on time to work. The lady at the front desk very friendly I can't remember her name. The guy that brought the car back to me was very friendly. My car looks brand new again so happy!
I have had both good and bad experiences with auto body repair shops and I can't recall being more pleased at any time than I have been with Service King. Not only did they do an excellent job on my truck, they were able to get it back to me a day earlier than expected. Great job!!
Could not be happier! Everything went flawlessly. Car is beautiful and customer service was world class.
My service advisor Lee **** was excellent! He kept me updated on repairs and put me at ease. I was without a car, so he kept on top of repairs and made sure I received my car promptly. The repairs were excellent and they even vacuumed and detailed my car. I was so excited, I felt like I was getting a new car! I would recommend service king to everyone! Thank you
I felt like I was treated as a family member. Very satisfied with my experience.
The did a great job and did what was expected
Just keep up the good work customer service was GREAT!!!
Good job! On top of it throughout. Thanks
Best work I've seen. They went above and beyond . Even cleaning the inside and washing it. Got it done way before scheduled date. Will be returning if needed. Lee was great at always keeping me up to date on the .Cars progress.
They did a great job and completed it faster then I imagined.
Service King did a good job repairing my car.
Great communication. I knew what was going to happen and when it happened throughout the entire process.
Service was good and was done quickly. Staff knowledgable, helpful and friendly. Only one issue of road noise coming from the repaired side door. Have scheduled a return appointment.
Gave new meaning to "GOING THE EXTRA MILE!"
Back cargo dome light and subsequent dash light indicator come on and off sporatically. When some light comes on I am unable to lock my vehicle. Other than that all is well, but this needs repaired.
Staff is very pleasant and helpful. Really like the text messages with the status updates. I really enjoyed my experience I had with Service King.
Vehicle Make : Range Rover
David was on top of it and very professional. I always get the best service at Service King!
Lee **** was a great representative of Service King, I was completely satisfied with this service. I will recommend Service King due to his good work!
Your service was a 10 from start to finish and upon
arriving to pick my car I was most impressed with
the detail shown to the repair as well as the total appearance both inside a out.
I appreciated getting the updates and being kept informed all along the way. Everyone I dealt with and especially Dave were always courteous and helpful.
I have had some really bad body shop experiences in my lifetime, especially when painting is involved. However, this is one of the best body panel repair and paint jobs ever done on any vehicle I have owned which required body work. In addition, did not blow off my initial concerns before agreeing to the job on our brand new vehicle and made sure I was happy with the repairs when the work was complete. Thanks David!
Lee and the guys and Servuce King in Mount Juliet, were amazing. They were very helpful and wonderfully kind. They finished the car ahead of schedule and kept us up to date every step of the way.
Great communication all the way through the process, very professional and a great repair. Thank you!!
Great communication and I am very pleased with the service and repair job I received.
Service was quick, David Kelley, my agent, was knowledgeable and courteous, and I appreciate the lifetime guarantee.
I had an absolutely awesome experience. David was great! In the future I would come back and suggest you to friends and family .
Everyone was extremely friendly and informative. They were honest and upfront about what I could expect, however, they worked hard to exceed those expectations and finished my car a week early! I felt like I was a priority and was kept informed through the whole process. They made a stressful situation much easier. I will definitely recommend them to friends. THANK YOU!
David was very professional and kept us well informed. I do not know names of others that worked on our car but please tell them they as well did an excellent job.
The truck looked great and the employees are the very friendly it was a great overall experience
Excellent customer service.
David was great and kept me updated the whole time.
Service King was a perfect 10 in this instance.
wonderful service, professional and so friendly and helpful in every possible way. Loved the constant updates by texts and calls. Remarkable!! I am very impressed. The best service I have ever experienced. Amazing. Sincere Thanks to all at Service King. Wanda A
Repaired quickly greatly appreciated.
I was very happy to see my truck in perfect condition again.The people at Service King did an excellent job .They all were friendly and went out of their way to make me happy.I would and will recommend anyone to go for the service that they gave me.Again everything was perfect.They are a number one in my book.Thanks again guys.
Lee **** & the team in Mt Juliet were GREAT & so professional. This is the second time they have handled repairs for me & I am just amazed at the character, honesty & respect given to me as a customer. I would let anyone else do repairs to my car but them because they are the BEST. Car accidents are already stressful but they bring a peace & calm to the experience by providing daily updates & making sure they can get you back in your car as quick as possible. I thought I was going to be away from my car for at least a week, but they did it three days what a relief. I am very happy.
They did amazing on fixing our jeep thank you
The entire process went quickly and very smoothly. The quality of the repair was excellent as far as I could tell. I'm very satisfied at this point.
Blake and Steve are awesome
I appreciated being kept apprised of the status of my car each day. David was great and I would recommend Service King to others needing auto body repair.
The staff and site manager was very helpful throughout the repair process as it relates to finding parts for my vehicle to replace the damages.
Everyone at Service King was great! Mr. Lee, Tim, Blake, and the rest of the staff were eager to make sure I was completely happy with every aspect of my vehicle repair process. My truck looks as great as the day I bought it, and I will definitely be coming back for any future business as well as referring friends and family.
Extremely easy. Very nice and courteous people. Will use service king again if needed.
I knew when I went in for my initial visit, that I would be back and tell others about Service King. I was very pleaded with the service, the time it took to complete my repairs, the updates and everything in general. I AM IMPRESSED!! You are doing it all right!!
Great service. Very quick with repairs
Great communication through out repairs, completed a week prior to promised date
Y'all did very good on servicing my car.The transaction went smoothly without any snags .I would definitely use you all again .The people were very friendly. I worked with the Lee ****. Mr. **** was very kind and called me every day about updates.
The job was done in less time than promised. The car looks great. Thanks for cleaning it too.
Lee, Tim and office staff were extremely professional and ensured my car was fixed asap! Highly recommend Service King.
I got my car back quickly, everything looked great, and everyone was very helpful!
From my very first call until work completion the folks at Service Kimg were amazing. Ms. Vicki was very kind and Lee was very thorough and informative. no one wants to have an accident, but these fine folks were amazing. My wife and I are very thankful.
Lee went the extra mile to endure I was satisfied with the work his team fid. great job.
Kept me informed, got the job done, answered all questions, good stuff all around.
Excellence job with unbelieveable quick timing! Thanks
All was taken care of. Rental company picked me up there and vehicle was covered from that point. Updates were continuous. And vehicles was available for pick up as soon as it was done. Thank you.
They went above and beyond and i couldn't be more pleased with the work the service and the experience
Very good job and wonderful people and David was great in keeping me informed the whole time. I would definitely recommend and go back there.
Great place to do business, I would come back and do work here again and recommend it to my friends
Great customer service and quick repair time. Appreciated the calls on the progress of our repair.
Great communication throughout the process.
I was extremely impressed by the professional service and genuine care they took of me and my car. It was also a great treat to have my car cleaned out when I picked it up. I really appreciated the status updates via text.
You guys did a great job fixing my car.
Excellent service; on a scale of ****-10, I give them a 10
The person who worked there was very polite and professional.
Amazing service! Very quality work as well! Awesome!
All employees, were very kind