Excellent service and completed repair sooner than promised
Diffently a break down in communication.
I really enjoyed the personalized service and the timely manner in which my car was serviced. Thank you.
I recently expressed my concerns with the store manager, Mr.Jim and was pleased with his explanation of the issues I experienced.
It was restored back the way it was before I had a run in with a deer. As far as I'm concerned I'm very satisfied with the way I was handled and the way my car was handled.
My car looks better than ever! The service team went above and beyond to make sure that I was satisfied and worked very quickly to get my car back. I will definitely recommend Service King for any car repairs!
I am very satisfied with the wonderful service. When I got the car home I discovered the left front turn signal light is not working I will take it back to fix maybe something simple to fix.
Vehicle Make : Volkswagen
I was completely satisfied with the service
Kind employees. Car looked better than it did before my accident. Thank you!
Very professional people with care for customers. Communication was frequently given.
Thank y'all so much I really Appreciate everything that was done to my Car.Silver Fox is her name. Thanks again. Ruby Goins.
Very informative and kept me updated on everything.
Service King was awesome. I am more than satisfied. Manny always kept me informed on the progress of my car. To me you are an A/1 company. I will always recommend you to everybody I know. Thanks for everything. Linda W
Good experience that's all I have to say
Manny has been great to work with. He kept me informed during the whole process.
From the time I dropped my care of until the time I picked my care up everyone was very nice. Especially the lady at the front desk. If I ever need anymore work done I will def be using Service King.
I am very satisfied with my car repair. Everyone was very pleasant and answered any question I had. I appreciated the daily updates. The customer service of Ms. Tina was absolutely the greatest. Thank you again.
Job done very good great customer service I am very happy.
My check engine light is on. I was told to just take it to firestone to have it cut off like it's no big deal and they would do it for free which they didn't The most important one of all my grill was CHROME upon Service King receiving it. I was given it back BLACK. No one thought to call me to inform me that you guys are not able to get the chrome grill replaced. I felt the customer service was poor. I stopped in the Madison location where my car was sent from Antioch to be fixed. The front desk lady informed Tina I was there and she just said ok, instead of her coming out from her office to greet me I had to stand in the lobby and speak to her from there.
Work on my truck was done in a timely manner and I was satisfied with the results. Great job.
Bobby l Tubbs
Went above and beyond to get my truck fixed.
Thanks for making my new-to-me car look like new again after somebody ran into it!
Tina, my service advisor was AMAZING! She texted me and called me through the whole process. I was not worried about the care of my care best I felt secure I would definitely take my car back again! Thanks Tina and Service King.
Vehicle Make : Volkswagen
Excellent service and results
This was the most painless repair of a car, an item or even situation I have ever experienced. Service King did an awesome job. Would highly recommend them. Thank you!
Mr Wallace is very polite ! He kept me update on the progress of the car!! Excellent customer service ! I will definitely recommend Service King to friends and family!
Best body experience ever!
The service was timely and I was aware of every step of the process. My service rep went above and beyond to make sure my vehicle would be in top condition when it was finished. Manny Colon and the team at the Rivergate location are a top class team
Your employees were wonderful, very friendly. The work was done in such a timely manner actually sooner than expected. And I have to say the license plate is a Marine Corps Vet plate and it was bent up bad. That plate looks brand new and the bumper looks very good as well. But my husband just knew he was going to have to get a new plate and he was very happy with all the work. So thank you so much. I can say I would recommend the Madison location to anyone that will listen. So thank you so very much.
Put the wrong bumber on my car. Cost me an extra $100 in rental car fees while they refixed it.
Tina and the Lady at the front desk were the sweetest and kindest women I've ever met. They kept me informed every step of the way and I never had to worry about what part of the process my car was at. Thanks for an easy car repair experience.
Excellent communication. Excellent work. Friendly staff.
Thanks to Tina and her crew for professional work they provided to me.
I was referred by my roommate, as well as a former co-worker who had just had her car repaired at the same location. Awesome staff, and everything looks great!
Tina was amazing..kept in contact with me the entire time.. I definitely would bring my car back here.. hopefully won't have to but if I did this would be the place..
Tina was very helpful in getting the repairs done in a timely manner on our Honda-Civic, the car was also nice and clean when we picked it up thanks for your help Tina- Duke Sutherland
Thank you Michael for keeping us informed throughout this entire process. We appreciate it very much!
I was extremely pleased with the updates, and the personal customer service. It was a painless experience and I felt at ease with where my car was.
Thank so much for cleaning my car. I have gravel
Drive gets so dusty inside and out. Wanted to do befor
I brought it in but ran out of time. Thanks so much. Also
For the promo service and the text messages keeping me informed
Tina communicated well with me throughout the process and was a pleasure to work with
I was. Given an estimate of 5 days and it took 18 days. It cost me money,time and frustration. I or my company will never use again.
You were recommended by my in-law so he was very pleased with your work and that made me want to use you so I too was very very pleased with the whole job. The clean-up, & the agents are supburg. I really enjoyed their company. I went to the best location.
The customer service rep and the whole department was professional, patient and explained the details/ produces well. My overall experience was that Service King has good communication, they care, and made me feel apart of the family.
I was pleased with the service thanks setvice kings.
Great repair and fantastic customer service. I felt valued by the staff! The repair of my vehicle was very timely, and my vehicle looks very professionally cared for. The car wash was an added bonus. Thank you Service King!!!
Great service and great work
The repair on my vehicle looks amazing. It doesn't even look like there was damage to my vehicle.
Justin did a great job of keeping me informed and completed the repairs even earlier than promised. The work was great and I am very pleased with the car and the service I received.
They were the best part of the whole process. Very helpful.
Great service, great job on repair!!
Agent did not follow through with request despite our agreement!
I like the they keep me informed all the time
Everyone was so nice and friendly. I never worried about how long it would take to get my vehicle back. Thank you Service King for everything.
Truck checked in at 15,800 miles and I picked it up with 16,600 miles on it!
It's a lease and almost 1000 miles went on when I gave trust that my vehicle would be fixed and returned the same
Justin **** was very professional. He will be our go to guy if we ever need assistance again.
The service representative was the best I have ever experienced in. Any customer service, in any service company. His daily updates were so impressive I shared them with friends. They all said if they ever need body work on their vehicles,they know where to take it.
Thanks for the GREAT service.
Good job;it was nice that justin updated me in d progress of d repair. Thanks to all involved
Everything was handled perfectly , they kept in touch each day with updates
I can't describe how great the service was. All repairs were completed ahead of schedule and couldn't be more satisfied with the end result.
Frequent updates, knew what was happening every step of the way. Justin was great!!!
Frequent updates via text was helpful!
Friendly, professional, quality service in a timely fashion.
Great service from my rep Justin he's top notch
Could not have been more pleased. Every person I dealt with was great.
Certainly a 10
You all did a wonderfully job I am very happy thanks
Justin and the rest of the team was awesome! Thank you so much for everything!
They kept me informed every step of the way. They did an amazing job on my car. Lois Rotella was great! She was always very nice and helpful and kept me informed.
Lois was vwry courteous and professional. The updates provided were awesome.
Absolutely great service.Done 3 days ahead of schedule. Love these guys
Very good communication on status reports. Car looks great.
It was very nice that I got an status about my car every other day, this kept me less stressed BC I knew what was going on. Any questions that I had during this process was always answered.
Two things that I have to say was, when I picked up my car had to wait 1 hour to get my car. There was mis commuincation. The store manager, did not know where the keys to get my ring out of the safe. He was trying to contact his employees and nobody reply. Finally he started to look for this keys on his own and found them. As a manager of a store/shop he should have known where everything was.
The other thing was that's don't know how long my car was sitting in the parking lot, but it did not start up as soon as I started it. Manager had to help jump my car.
Explained everything so that I woman could understand
I got updates on a regular basis and everyone I talked to was so nice. They did an excellent job on my truck too
Great job. No service center has kept me informed to that degree. My car looks great.
My vehicle was not completed on time and there was a complete failure to communicate why and update on the status of repair. I had to go to the website and use the email to contact twice before I would get a callback. Each time I was told they would call me back to update me the next day. Those update calls never came.
Thank y'all so much for during a excellent job on my car.a big thanks for cleaning her up
"Jami Fuller" did a fantastic job repairing my car! I am very pleased with the end result. I highly recommend him! "Lois" also did a great job of keeping me informed and even made me laugh a few times with her text messages. I will definitely recommend service king" to anyone who needs body work repairs done on their vehicle!
Thank you for the care of my car. Thank Lois for daily communication regarding status. repairs. Again, thank you
Great job car looks good.
Note we had to pay for a part that was broken while removing the damage parts. Would have been better if the service adviser had exslpsined that in the beginning. At the least should have slpit cost of part. However satisfied with all the other work an updates.
I really appreciated the text message updates as well as the personal customer service. This made the process go smoothly with no problems.
10 I was on a tight time frame and your crew got it done very quickly. Thank you Lois.
Service is great,awesome job
Work done was great and professional!
Justin and his team did a excellent job with taking care of me and all of my needs and updates with my vehicle. Everyone was very friendly and professional.
Justin the representative that assisted me was professional and courtesy during the entire process. He kept me appraised of my status. I will do business with Servuce King again!!!
Excellent customer service...
I just like 2 say job well done everything looks good the match up was good and nissan dealer ship said it was a awesome job so let your guys know job well done am very happy with the work thank you again Donald W
Job was completed in a timely manner, and I was given regular status updates, which was nice to be kept in the loop.
Really Good people and fast,did a perfect job and always contacted me and kept me updated thanks guys great job
Lois was very nice. She kept me informed about the progress of my car.
Justin **** did an excellent job communicating the status and repair process. He was courteous and explained everything in detail during the repair. If I was to rate him would give him a 10. Outstanding job. Justin.
very good quality craftmanship on the repair
Vehicle Make : Volkswagen
I cannot say enough good things about the staff at the Madison, TN location and the quality of work they put out. My truck looked better and cleaner when I picked it up than the day I bought it brand new off the showroom floor of the dealership. As if that wasn't good enough, they stayed in constant contact with me about any updates and even finished my truck ahead of the deadline. This is now the only company and location I'll use for repairs to my vehicles.
Justin, the service coordinator maintained a high level of customer service by keeping me advised throughout the entire repair of my car. His professionalism is beyond expected.
Justin, the service coordinator, kept me updated as always in a timely fashion. I am very pleased his high level of customer service.
Great and speedy service! I love coming here. I recommend this repair center to anyone.
The communication and service was awesome! The car looks fantastic!! We felt like family. Thank you for your service! I wouldn't consider going elsewhere....but hopefully there won't be a " next time"!
Great and prompt service!
Friendly, fast, and convenient
Justin was great. He was informative, friendly and an all over great help. He made a super stressful event painless and I'm unbelievably greatful for that.
Vehicle Make : Volkswagen
I love how good my car looks now. The work that was done on it is flawless. Everyone was extremely friendly and helpful. Thank you so much for a job well done.
Excellent job taking care of my problem. Staff was very friendly and eager to help.
Great service. Great communication. I was not left in the dark about the status of my repair. Justin was very friendly and was able to answer all of my questions. I'm glad I chose Service King.
Everything was great. Thank you
Quickly completed my repairs and kept me informed daily with updates.
When I receive a check for the overage I paid, I will be completely satisfied.
My car was damaged on Sunday 12/13/15. Insurance set up everything. I called Justin at Service King on Monday 12/14/15. Schedule me to drop car off and for rental car to pick me up. That was the fastest service I have ever had. My car was fixed by Friday 12/18/15. I was shocked. No words can explain how impressed I am. I am also in customer service, the best service I have ever received I would give them a 100.
Justin was super nice and professional. Service King did a great job on fixing my husband's car.
Great service and completely pleased with my experience. Great work.
Very polite and professional, great communication.
I have to say that I'm very happy that I went with service king for the repairs of my vehicle. Justin did a fantastic job taking care of me and keeping me up to date on what was going on. He even provided me with a rental when they ran into some issues and couldn't get my car back to me on time. I had family going out of town early December and would have lost my ability to get to work and would have been in a tight situation if it weren't for him. Their team out there is fantastic and they really know how to take care of their customers and Justin went far above the bar in providing a great experience. I will keep you all in mind if something ever happens to my vehicle again (hopefully not)! Have a happy holidays!
The work was done excellently and done in a timely manner everyone was nice.
Justin was great! Even though it took longer than expected with the repairs, he kept me updated every few days along the way. I knew exactly what was going on and that was awesome!!
We were stuck in traffic on our way to pick up my car ... Lois Rotella waited til we got there which was after business hours. And my car was cleaned and vacuumed ... They always keep you informed and are very meticulous :) great job as always !!!
The repairs look great. Good service. Timel updates on the repairs.
I could tell the technician that worked on my car Jamie did it with care I appreciate his contact to me telling me that there was no further damage it was returned to me as promised cleaned up and ready to go !
I had to wait 8 days to get my car back since Service King could not locate the parts needed. I should of waited till they had all parts before leaving my car. I would of had 3 extra days use of my car & 3 days less cost for rent car. If in the future I need Service King, I will make sure they have all parts before I leave my car with them. The repairs on my car were perfect. Excellent job.
The staff, especially Lois Rotella, very professional knowledgeable courteous and friendly. The periodic progress updates were a plus. The finished appearance of my car looks fantastic. Overall, at this point, I am very pleased with the service and repair job.
The employees at Sercice King were great! They were helpful, considerate, understanding, friendly, and just all around wonderful. They made a not so pleasant experience a little easier with their good attitudes. They stayed in communication often and I was aware of each step in the repair process. And when I got my car back, it was beautiful. They did a fantastic job. I would highly recommend them to anyone!
Vehicle Make : Range Rover
All went well.
Very professional services
Excellent customer service!
Justin was great to work with. I was happy with results and would recommend to friends
The text updates were very helpful. Lois, at Gallatin Road office, kept me abreast of the repairs. Knowing the approximate completion date allowed me to arrange the day to return my rental car and pick up my truck.
The repairs look great.
Our repair went smoothly and i feel it was very well done
A 10 is not even close to the attentive service that I received.
Justin amazed me. Consistent and thoughtful updates, very professional.
Work done well, need to open up more and do a litte more for customers such as upholstery cleaning and things of that nature after body work.
The quality of the service I received was definetly more than I expected. 10. Thank you very much, ny frinds and family will hear about it.
Friendly and professional
It was great
The service was great!!!
The ongoing communication that I received during the repair process was excellent! It enabled me to make plans to pick up the car when ready since we are located in Texas. Thanks for a job well done!
They did a great job on my car and keep me up date ever day .
Justin was great to work with on the repairs for my car. He personally kept us informed. Extremely pleased with service and the lady at the front desk was awesome too! Thank you for hiring such great people.
I was very pleased. I like the text updates each day.
Your timing was quick it was professional it was friendly and I would be happy to use them again if I ever have to
Great customer service. Thank you Justin!
Justin did an awesome job keeping me updated on the repairs. Thank you.
Lois was wonderful. She made the experience as pain free as possible. Will definitely recommend to others.
The service King in Madison are a great group of people. They provide excellent service!
I loved the speedy repairs but most importantly the courteous staff ????
This was an awesome experience Jeremy was fantastic
My needs were well taken care of from start to finish. I appreciated the regular updates on status and the car was completed by the original estimated date. I received excellent customer service. Thank you!
I had a very good experience everything that u have used this Service King
Wonderful, friendly service and LOVED the texts that updated us on what was happening with the repairs on our car. FANTASTIC customer service! Thank you!
I received great service. I have no complaints
I loved the daily updates.
Lois and the rest of the team were great!
This team was great and very accommodating. TY Service King!
Justin and the team at service king was amazing workmanship was great and they were very good about communicating the process and when my car would be ready I'm very pleased
The customer service was superb. Justin **** kept me update on the status of my vehicle. I will continue to use Service King for any future issues.
Thanks for all updates regarding the completion of the vehicle.
Justin did a great job. I appreciated his friendly service and his willingness to go above and beyond.
Quick turnaround, great customer service. They had me back on the road in no time. I highly recommend Service King and will use them again.
They did a good job and the car looks great.
They did a great job and I love that they detailed my car in the inside.
Justin did an excellent job. He worked with me and my time frame. Great customer service! I would use Service King for my car needs. Thank you.
They were wonderful and so attentive.
Everyone has gone out of their way to find the parts for my Chevy, Thumbs up for everyone. Great job
Everyone at the center was so very nice and completely helpful. Fast service. They kept me informed on a daily basis. I couldn't have asked for any better people or service. Will most definitely use them again
I was very impressed with Justin. He did a great job of explaining everything that needed to be done to the car. He was very knowledgeable and extremely polite. Being a female I asked a lot of questions and he answered all of them brilliantly. If my husband and I ever need work done again we'll come back to him.
My car went in to service king with minor damage to the front bumper. When I got it back, I was amazed that it looked better than it ever had since I bought it. I was kept informed throughout the entire repair process which was much faster than I anticipated. Service advisor Justin **** even offered to help me touch up a few preexisting scratches when I got ahold of some touch up paint. I am completely satisfied with my experience and I am blown away by the excellent customer service I was given.I will be recommending service king to all my friends. Amazing.
Justin's communication was amazing, I felt I knew every move they made fixing my car! Looks great and drives great!!!
My experience with Service King was excellent. Justin **** was my service advisor and he kept me posted through out the repair. I cannot think of anything he could have done to make my experience better. I will recommend Justin and Service King to everyone I know that needs collision repairs.
Best car service I've had
Justin did an exceptionally good job of giving his undivided attention, answering all of my questions, and keeping me informed throughout the repair process. Thanks!
Lois was fantastic. She stayed in contact with me during whole process doing everything to get car back to me. I appreciated that effort.
The repairs were done quicker than I could have hoped for. My car looks fantastic. Also, thank you so much for the wash! You guys are fantastic.
The service was great and Justin was very friendly and personable. He was professional but still spoke to me like he would a friend. My car looked great afterwards and I will definitely return for future repairs.
The service was great. It was the easiest car repair I've ever experienced.
I would recommend this collision center to everyone. Actually I have already told someone about them. They were very professional and helpful. I felt at ease with my car there. In addition to that I looooove the text feature that they offer. Great work and service!
Everything went well 10/10
The service advisor (Justin ****) was very polite, kept me well informed on the progress being made, and presented the car back to me when promised. If I should need repair services again I will certainly look to Service King to supply them.
Extremely pleased with the timely repairs and the great customer service.
The people were great. Get rid of the instant messaging about progress on the car. It was confusing and wrong.
Checking all aspects of the repair, but so far everything looks good. I will further inspect tomorrow for the rest of the repair.