The Madison, TN crew did an amazing job making my car look brand new. Thank you for awesome service.
Vehicle Make : Mercedes Benz
Terrible customer service, poor communication, lengthy repair time
This has been a horrible experience for me. I feel like I was also overcharged. I have contacted my insurance company to look into it. I am also going to contact better business bureau on this company.
Everyone was very helpful with this process and I liked receiving the texts updates.
Leigh in the Madison TN shop was super in how she kept me informed not only as to detailed progress but also took time to explain the issues they were dealing with. Car looks great so as long as the repairs hold up (and with a lifetime warranty I have no reason to think they won’t) I am a Service King fan.
The repair on my bumper was done beautifully but I also had a small crack on the bottom of my windshield and I’m not blaming service king but while in the care of the service king staff the crack grew. It went from a tiny creak to going to top to bottom of my windshield. I was more upset that they weren’t up front with the situation. They wouldn’t even said anything until my husband pointed it out. They were being shady and I didn’t think that was professional.
Y’all were wonderful throughout the whole process.
We appreciated frequent updates on the repairs. Thank you
I Love the people there. Very helpful and courteous. I Have used Service King a few times and Leigh is the nicest person. She deserves recognition for an amazing Job she does. I Personally think she and the receptionist deserves a raise or bonus. Can't say enough kindwords about these two. My car looks amazing. Thanks. Judy K
My paint job was not completed properly. A part was missing that was charged to my account. Additionally, my mirror does not function.
It has been necessary for me to use the services of Service King on several occasions. Each time my repairs were handled expertly. I was treated courteously, was kept informed about the progress of the repair, and the repair was always completed either on or before the estimated completion date. I would never consider taking my car anywhere else should repair services be necessary in the future.
Updates and service was excellent.
Exceptional service. Leigh is very professional and excellent at customer service.
Everyone was great and very professional
My car is in better shape now than before the collision. Your folks did a great job and kept me informed . Thank you!
The seevice advisor, Leigh Puchalski, was awesome to work with. She did a great job communicating with me regularly and I never felt like I didn't know what was going on with my car. Thanks