It was close the service and final job was absolutely excellent. Kudos to Sierra, Andy and Kacie. The problem was I was only communicated with through your automated text system which had me believing my car would be done at a certain time and it was not. The communication could have been better. Besides that my over all experience was outstanding.
Great service and car looks new.
Service King is great to work with
They were great to deal with!
Great service, great repair! Thank you! George A
You All done a great job and I Appreciate the Service thank you very much
They were fast and through. Excellent experience!
Service is superb right from gentlemen that gave me the quote and the repair team. Time promised for the repair was on point. I appreciate for getting car repair quickly, it is my daughter first car, she is very excited getting it back in a timely manner.
The work that was done on my car is wonderful. Andy was amazing and very good at telling me what was going on
The staff was very friendly & professional. I love the text message uodates!
Kept me abreast of the progress, very satisfied
Work done earlier than expected and like new! Thank you
Vehicle Make : Volkswagen
Very professional and kept me posted on the progress be in made. They also did a good job and explained the repairs that were done
Thank you for fixing our truck and being so polite.
The staff was on top of informing us on all stages
of the repair.
Extremely happy and satisfied, great job and thank you!
Sierra was extremely courteous and professional...Casey was well informed as he let me know what to expect and the technicians delivered. I am beyond pleased with the service I received at service king. The Antioch Tennessee location is fantastic!
They understood when I needed to drop off early. I had a great experience with this team.
The courtesy and professionalism demonstrated by your crew is hard to beat.I admire people who take pride in their work and go the extra mile to
please their customers.Thank you for a
Job well done.
i loved that they kept me informed on all the progress
I would give 4/5 stars. 6 days later than promised, however I do know that unforeseen situations can arise. Lastly the car was returned to me with one headlight not working.
Repair work was outstanding and completed ahead of schedule. Great experience.
Very pleasant staff, repairs satusfactory. A experience. Thanks..Rich higgins
You said it. "Job well done".
First let me say that there were many things that I was very happy with like my car looked great. The customer service in the office was good. The text updates were nice. My only complaint is how long it took to complete the repairs.
Everyone went above and beyond my expectations to make this a wonderful experience.
Awesome job! I am completely satisfied with the job you guys did on my car!
You were recommended by my son that had his truck repaired and was very pleased with the experience and results.
I will be recommending you for the same reason.
Great, personable customer service; beautiful repair work.
looks great couldn't be happier.
Loved your communications and overall service. There are a couple of things I need to check out but overall u did a great job.
The repair on the car was good,but my son said his speakers are not working the way they were.
Looks great. Thanks for being so quick!
Casey and Sierra were great!!
Great customer service and quick work on my car.
My car looks great. Service King has very good customer service & updated me everyday. Thanks
Only cosmetic repairs were made which really defeats the purpose of repairing a vehicle after a collision, but aside from that, and that the staff has no idea what they are doing, I guess I got exactly what I deserve for trusting a shady little shop in a ghetto. It sure LOOKS great. Great job guys!
My car looks great! Finished ahead of schedule. Thank you!
Very efficient, totally professional totally restored, totally satisfied
While it took a little longer than we expected:it was worth the wait for it to be perfect, like it never happened. Thanks too, for the text updates and your friendly staff! Juanita
Services were completely explained to me and provide in the time frame I was told. Repairs look perfect. Thank you Service King.
I had a great experience. I got my car back pretty quick and the quality of work was amazing!
Every one I dealt with was very friendly ,nice and helpful. Thanks for getting my car done fast.
Thank you for everything! I really appreciate all of your extra efforts that went above and beyond-- I will recommend Service King to others!
Excellent job! From the front to the shop overall! Thank you! Definitely gonna recommend anyone who needs their cars fix!
They gave me updates daily were very courteous and very professional. I would recommend them to anyone in need of repairs for their vehicle.
Sean, Casey and Andy were great!!!
They did really good job on my car soo happy got my car back thanks
I really liked the fact that the communication was almost daily on the progress of the repairs. The repairs tookway less time than I expected. The fact that you had Saturday hours was one of the reasons I chose Service King. Andy was awesome!!!!
Delivered when promised and kept informed along the way.
Casey was very helpful and very polite
Fast service and great job.
I picked up my car today and it's having mechanical problems. I feel like the car hasn't been fully repaired and I'm having to continue to fix it very disappointed.
Great service from beginning to end ????????
I am very happy with the job done and your especially the fellow who worked with me . He went above and beyond what I expected. A supper representative for your company.
Why send these automated emails when there is nothing you have done, while at the same time you continually send these emails with NO meaniful communication, which was/is much needed with my only service vehicle that is used for me to make a living....Thanks for taking so long to help get it moved to a place where the work could be done!
All the Service King Personnel that I have been involved with has been very courteous and professional. And my car has been fixed very well.
You all did an excellent job and very friendly.
Thank you for getting the car back to it's original state. Much appreciated.
Great job i will service again job well done.
The team was very professional and courteous. The manager was great and made our experience as enjoyable and pain free as possible.
Everyone was helpful, quick, thorough, and kind.
Vehicle Make : Volkswagen
Loved the text updates!
Every one was nice and helpful you all did an excellent
Job on my car it looks brand new. I am very pleased.
I will tell people about your services.
Yall did great job!. I really appreciated yall text me to let me know what going on too. Thank you so much!.????
Yaw did an awesome job, thanks so much
Car looks beautiful, great service and I will be back the next time I need work.
The receptionist was extremely helpful, the repair was completed in a timely manner and the car is cleaner than how I dropped it off ! I really appreciate the team at Service King #039 for making this unpleasant time for me actually not be that unpleasant.
Looks great. Timeframe was quicker than expected. Everyone was very helpful.
Everything was very good and handled well.
Everything was done so smoothly with no hassle. Thank you for a job well-done!
They got my car done early and professionally
Excellent service , with regular updates about the repair stage .
My car was repaired ahead of schedule
Great communication excellent service
They did an excellent job it looks like it never happened
Jim and the office manager was very nice, explained everything about what to expect during the process. Finished repairs ahead of schedule. Very happy and a customer for life. Thanks to everyone.
The process was very easy and the constant contact was great. Van was completed 4 days early and looked brand new when I picked it up. I would recommend Service King to anyone.
Very quick and professional repair and staff
Everything was awesome! !
I was more than satisfied with the quality of service provided from the moment I dropped my car off until I drove it off the lot and every update in between! Staff was friendly, efficient and made themselves available to me throughout the duration of repair ! My car looks brand new!
Quickest turnaround and great customer service
Everyone was very helpful.
They were fast, cleaned my car like it was new, and the staff provided great customer service!!
So great! Our vehicle looks awesome and loved the text updates!
Everyone I worked with at Service King made this process very easy. It was a frustrating situation to be in (getting in a wreck) but your associated were very professional, courteous, and flexible with my time and schedule needs. Thank you!!
I appreciated always being updated on the progress of my car repair. I felt you always went the extra mile to help me. Removing the residue left on the side of my car from a previous repair at another center was one example. I also appreciated that you covered my portion of the car rental when the repairs took so long when it was not your fault since Acura sent you the wrong parts. You didn't have to let me know that and you could have just left me with the bill.
I will definitely come to you in the future should I ever need repairs. Thank you!
There was confusion about whom the check was being sent to so my son had to wait hours before the car was released and because we were not notified in time we were charged for a day for the rental car.
Loved receiving updates about my car to keep me informed and the service was great as well!
Great, speedy, and friendly service!
As always...timely repair
Everyone was very nice and helpful :)
Turned out better than I expected.
Friendly and helpful people.
All the staff I interacted with were always pleasant and helpful.
Great staff and dedicated
I enjoyed being kept abreast of the progress being. made on my vehicle through the daily messages
Quality work, friendly staff, and works hard for your business. Would definitely use again & recommend to anyone that I know! Very pleased!
all parities were fantastic
Customer service was GREAT
Very friendly and easy to work with
I was so blessed to have Service King repair my car. The personnel were efficient, helpful, and friendly. The car was finished in one day, and returned clean. Thank you, Service King.
Service King is the best. Thanks so much.
Great service. My car looks great!
My car has been hit three times none my fault once to another shop the last two here at same shop great job everyone so nice and professional great job car cleaned
Wish the SK in Mount Juliet was Safeco approved. Michael and the folks at the Nolensville Rd location did a fine job. It's just that MJ is much closer
I appreciated the friendly reception when I arrived. My service advisor, Raj, took time to ask questions and provide a detailed description of work to be done, including the timeline. It was helpful getting an email describing progress along the way. When I picked up my car, it had been cleaned inside and out. I appreciated that! Would definitely use Service King again, if the need arose.
Great job by all..I would highly recommend you to anyone needing your services.
Very professional and timely.
The steering is not at all fixed. The steering wheel position is 180 degrees out and it is pulling hard to the left. At a minimum why wasn't the steering, suspension, and an alignment checked prior to saying the repairs were complete.
Why was the car released to my son with this issue?
My car looks GREAT ! Can't even tell there was ever a scratch or "ding". The repair time was ab out 2 days, and I believe the paint was a 2-step process. They checked the sensors just in case those were damaged. You staff is very friendly, curteous, and helpful.
If I ever need body work again, I would not hesitate to use this Service King (which is Liberty Mutual's highest rated center).
GREAT customer service!!! Very friendly and knowledgable staff!
They kept me informed as to the status of my car and it was completely detailed once it was complete. Great job guys, my baby looks brand new. ????????
The customer care provided by the Service King on Hickory View Drive in Nashville was outstanding! First time customer and I'll be a next time customer too! Job well done.
Excellent job, with perfect paint matching. They even cleaned my car interior and detailed it which I wasn't expecting but awesome none the less. The staff was very friendly and professional. Perfect ten from me.
We had some initial issues that required extra time. They were able to fix it and make it right.
The agent was very polite, personable, and professional. Everything was explained thoroughly. The car was fixed and detailed to my complete satisfaction. The job was done in a timely manner.
Very quick repair and the vehicle was cleaned and looked great! Job well done.
My car looks greatlike brand new. Service King did an excellent job.
Excellent communication start to finish. Car is in better shape now than it was even before the accident. Thanks to Dave and his team.
Good job; thanks for cleaning it up. Nice surprise.
Awesome service, both in customer service and in the work done. My car looks brand new!!!
Wonderful service!! Very prompt and the car was repaired
Looking like new!!