The repair as well as the level of professionalism were second to none but the way the car was cleaned made me a little upset. Like someone got a rag wet and wiped the car down. So upsetting because on a black was everything showed and dragging a wet rag over a dirty black surface will leave fine scratch lines. Obviously the person who was supposed to clean it did not care as much as the rest of your team.
Very professional staff and great results
Everyone that I spoke with, was helpful, polite and easy to talk to. They all made me comfortable in speaking with them, and I really appreciated that.
I also got help with tuning my radio before I left my car in your company's care . I had difficulty understanding the way to do so.
All persons that I talked with in person, and on the phone were helpful.
That is appreciated.
Great customer service! Refreshing.
Excellent performance, patience and services!!!!
Everything was communicated very clearly and everyone that I worked with was very friendly. It was very easy to work with Abra and Geico together and it was a 'one stop shop'. It also didn't take long to get back my vehicle. They even took the time to clean up the inside! Would recommend to others.
The Abra staff were Amazing! Very friendly and knowledgeable! I will definitely pass on my great experience with my friends and family!
Thank you Abra,
professional staff, kept me informed about the status of my car, repairs.
I want to say thank you. You did a great job
One part (wiper motor) needed replacement which was not anticipated. Caused a 4 day delay in vehicle delivery
The work was done in a timely fashion and the bill was ledd than expected. The staff was very friendly and helpful, and the work was done beyond expectations.
Great work. My car looked brand new. All step were great. Great customer service.
Thorough inspection, beautiful work, excellent customer service and communication. Highly Recommend!
Jeremy and the ABRA team were extremely professional, provided an excellent service, and were superb in efficiency, communication, and customer care! I could have not found a better place to service my vehicle. Super job! I would rank their service a 10 and will definitely refer people to this business! Thank again for everything. Ksenija K
Loved the updates- even when I was at work, they left detailed voicemails telling me exactly what was going on.
The people at ABRA were beyond our expectations. Very friendly and professional. They all went over and beyond to ensure I was satisfied with my experience and the service they did on my vehicle was flawless!
Great service. I was kept informed about the progress of my vehicle and it was done in a timely manner. I'd definitely come back here and refer friends/family as well. Thank you.
I am so impressed with the friendly staff, the attentiveness, and the professional attitude your employees demonstrated. I especially appreciated the daily updates via text and or email . Thank you for awesome service.
Fast and quality service. Was kept up to date on progress.
Cup holder scratched / chrome plating chipped off during repairs.
No other issues.
Everyone that I talked to were extremely kind and helpful in getting the repairs done for my car. Your staff did an excellent job connecting with me, and notifications were timely and succinct. Thank you very much for the speedy repair!
Great experience from the first call to the pickup. Repairs completed in 24 hours .... WOW!!
The quality of work performed .... rates " .....EXCELLENT everyone was very friendly and helpful.
Thanks: Jim / Susan
Everyone did a fantastic job. I felt very well informed about the status of my repairs. All staff were helpful and friendly even when I could tell they were very busy. Thanks for all your help!
**** called me every day to let me know what was going on. I would highly recommend to anyone!
Great service and love the updates! Great communication!
Vehicle Make : Volkswagen
Thanks for everything! Your updates, friendliness, and over all work was greatly appreciated:)
Everything was wonderful! Thank you!
Liked the frequent updates so I was informed on status. Service was completed very fast in 2 days - excellent finish and matching paint - cannot make out where the damage was. Great job Abra !
Fantastic experience in every respect! Thanks!
Very professional and my truck looks great.
Everyone was very kind and I loved getting the updates daily.
Thank you to all the staff whom worked on getting my car fix and returning it to me so quickly. I was very stressed out while my car was in the shop but because of the awesome customer service and updates, it made me feel more comfortable and at ease about how my car was doing. So again, thank you so very much for all that you do. Wonderful and friendly staff, excellent communication and service!
Great to work with. Excellent service.
Top notch in every capacity. From the day I dropped it off to the day I picked it up. Thank You.
This is the best experience I have ever had getting my car fixed. I am all about communication and I never wondered what was happening with my car because there was constant communication. Thank you for making this process so simple for me!
Car was returned to me cleaner than when I dropped it off service people were very nice had timely updates on my car
Well I just picked up the vehicle today, it looks great and drives great. My entire experience with ABRA was great. Thanks so much!
This was the best experience I have ever encountered. You were organized, professional, friendly, and the end results were perfect. What an outstanding operation that runs smoothly with perfection. Thank you very much!
Terri and Jermey are Amazing and i got excellent service from both. Sara is amazing and took care of my request even though it is closing time. Nothing can beat Lazore care for Enterprise Car. Thank you for everything.
The team at abra was great. They made something that could have been a headache a smooth process. I can tell abra takes customer service very seriously and it shows. That seems to be hard to come by these days. Awesome work!
Fast and courteous service!
Great communication and repair work. Totally satisfied.
Excellent service, thanks!
I was very pleased with the work and I really appreciate you cleaning my car. I would highly recommend your services.
Great communication and very nice staff!
It appears repairing my car in a timely fashion was given priority and the constant updates we're just awesome absolutely great I appreciate your professionalism and a job well done by Abra glass and Auto
Kayla, Jeremy, Terry all wonderful front reps for A bra. And of course all the people whose name I didn't catch from The Enterprise agent to all of the body shop team and detail crew. Great work done on my car!! Thank you. Everyone I met was very pleasant.
The daily communication was excellent. Also the fact that the job was done in 3 days. We would recommend you to anyone!
I appreciate the high quality of your repair. Thanks
Very friendly and timely service. Would highly recommend!
We were very pleased with the timely communication.
Very fast service. Kept me up to date on the process. Was surprised to see they even cleaned the inside of my vehicle. Thank you for the service!
Awesome service and work and outstanding communication.
Love the service fast thank you.
The repair work was well done and I appreciate that the vehicle was washed and the interior cleaned. Nice job, no surprises.
Very professional. Kept me up to date on every step of my repairs. I love you. Thank you for putting my baby back together. She is so beautiful
Excellent customer service and communication. Work was done quickly and looks great. Thank you for your efficiency.
Very happy with the results, thank you for your hard work.
Good job, good comunicacin and good standing message back to me,
Your team did an excellent job, thank you. Your service was exemplary.
There was good communication about the process and the end result looks great.
We were so impressed with the entire Abbra Team. From Kayla getting our car in as quickly as she did, to Don keeping us updated on the rrepairs all thru a holI day week, to Carrie taking care of our Rental car when we picked up our vehicle - saving us time and anot her trip to the rental place. Thank you all for making our first car accident so much easier to handle.
Great job and communication!
I WAS ESPECIALLY IMPRESSED THAT THE INSIDE WAS DETAILED.
Awesome customer service! I was fully updated daily and happy that our trucks were done so quick!
The whole process for start to finish was smooth. I appreciated being updated frequently about the staus of my repair. And as for my car it looks brand new!
Very impressed with all team members.great communication in and out service felt like they cared about my time
ABRA made it very easy for me! It was my first time bringing a car to an Auto Shop and they've completely surpassed my expectations. The service was great, the staff was exceptional and I was well informed on how my car was doing during the repair process. It was a pleasure working with Jeremy, my Geico damage adjuster, and Sarah, the shop technician. I would definitely return to this place if I ever needed to in the future.
Thank you ABRA - West Allis for taking good care of car and keep me updated during the repair process.
Jeremy and the rest of the team were exceptionally friendly, professional and timely with my service. Best experience with car service I've ever had.
Everything was in order went well the job was quick friendly and well done very happy with you guys great job thanks again
The staff were professional and provided updates throughout the process. I sincerely appreciate not having to track down the status of the repair.
Surprised vehicle was done sooner than I thought. Thank you!
Constant feedback and follow ups
Unbelievable customer service. Above and beyond what had to be done. Soooo appreciated. I will return to this shop in the future and recommend you to others!! THANK YOU!!!
Great experience. Always kept informed about progress and very happy with results
Stacy always provides EXCELLENT CUSTOMER SERVICE!! Would trust her with all my repair needs! Great paint job on the bumper. Only minor issue is that there were white overspray on black grill which were noticeable. Other than that I am very satisfied with everything!
Stacy keep up with great work...love your interaction and excitement with all your customers! You are the ONLY reason why we go to ABRA!
Jonas & Amy Mack
Very nice folks working at the west Allis location.
I appreciated the updates by phone and text throughout the process. The work was done great.
Everyone was so friendly! I honestly wasn't expecting to have a pleasant experience, as I've had less than stellar service at other places and assumed that was the norm.
The staff was very thorough and always friendly and welcoming.
Excellent staff and work done on car. Thank you everyone ????
Your team was very professional. I appreciated all the updated messages on my vehicle. Your quality of work was outstanding.
My representative kept me posted on all aspects of the progress of the repairs. Very professional
Everything was top notch! A
Great job, quick, efficient, kept me updated everyday, car looks and runs like before the accident. The staff were great also!!! Thanks.
I am very satisfied and impressed with my car. You guys are awsome. It's a one stop shop I feel so happy with my visit. I want to thank you all. Excpecially Dane,Sarah and Terri for keeping me informed every step of the way. I also want to thank Enterprise for calling me an making Sur the vehicle was fine and asking if I had any question or concerns. You are all awsome. I will tell everyone about ABRA. Love you guys, thank you much!!!
I'm very happy with not only the repairs done to my car, but also the wonderful customer service I received. Everyone was so helpful and friendly. I received phone calls daily updating me on the progress of my repairs. I will definitely recommend Abra to friends and family.
Excellent service! Great communication from staff and good turnaround time. Staff were friendly and cared about the quality of the product delivery. Highly recommended.
We were impressed with the quick turnaround. Thanks to all who helped us through the process!
overall good experience, communicated well
end product looks great.
however, noticed a significant scrape on the front bumper that was not there when it was brought in.
my assistant picked it up and i noticed it immediatly. I assume it was bumped in transport to Milwuakee.
From the reception area to the manager and technicians that worked on my car everyone was extremely courteous professional and competent my auto body repair was somewhat difficult and yet they exceeded my expectations with the results I would recommend them in the future and would come back for future services
Communication was excellent with the phone and text updates. ABRA made this trying time a lot easier. Great body work as well.
Loved the prompt communication and a job well done.
Vehicle Make : Mini Cooper
Love the team and the work that ABRA does.
Repair moved along quickly. Everyone was ready and knew their job so I could leave as soon as possible. I was kept well informed.
I asked about an alignment check in the beginning but I don't believe it ever was done. Can't confirm that because it wasn't communicated one way or the other.
Everyone was very helpful and the texts were a good way to stay in the loop.
Prompt service with regular updates. Satisfied.
A very well run business.
The outside is fixed and the inside is clean!
The car repair was thorough, expertly completed and on time. The staff was friendly and helpful and explained the whole process to us. Thanks all of you at the West Allis ABRA
The staff was amazingly helpful!
They made the whole process easy.
I appreciated the fact that you kept my car longer to make sure that the repair was done to perfection, which it was. Cleaning the interior of the car was a pleasant surprise, no other shop has done that. Thank you.
Very friendly staff. Great communication with status updates.
Everyone was very helpful and thorough. Excellent updates about our car. A pleasure to work with all at Abra!
I was very surprised at how quickly the repair was done. It looks like a brand new bumper. I am glad I came to ABRA for my repair.
I got my car back and the console lights do not work even though they were working when I took the car in
Great work and great communication! Thank you!!!
Very nice people to work with.
Great job great service ????
It's a little early, to assess quality.
The ABRA team that helped me kept me well informed with updates on progress of my car repairs, addressed all of my concerns during the initial drop off of my car, and were very understanding with my situation when I was running late for my initial applintment. I will recommend ABRA to anyone needing auto services.
This is the (unfortunately) second time I've had to bring my car to Abra for body work and both times I was treated extremely well, from the front desk people (excellent first contact/impression) to the person coordinating my repairs. This time it was Don and he kept me regularly informed, was honest about the process, and went above and beyond to help me. After my recent accident, when I was talking with the insurance claims adjuster about where I could take my vehicle in for repairs, I immediately said I wanted to go to Abra. EVERYBODY working at the West Allis site who I had contact with was friendly, helpful, and supportive. Abra West Allis is incredibly well run, efficient, and very supportive. Very good job.
You guys were great! Fast with the repairs, nice work and daily updates.
Awesome job, fantastic communication. Very pleased!!!!
The old lady at the front desk was extremely rude when I got there. She rudely told me that she had no clue how long it will take for the car to be done and refused to answer further questions. I think her name was Terri. Because of that, I am not coming back.
It went so smoothly that I could hardly believe it .
This was my second car in less than a month with Abra , and they always kept me informed of the progress ; Divk was outstanding but all the others were too . Thanks , Keith
good service and pleasant staff.
Outstanding service and great results! Exceptional communication!
Inside of the car was cleaned thanks that was more then expected
Everyone was very helpful and made the whole process very easy! The team kept me updated every day with the status of my car, and the work turned out great. Very pleased.
Outstanding customer service at every step. Would recommend to anyone needing service.
Great communication. Great service. Great returned product.
Error lights still come on. When I asked about it I was told to take my car and someone will get back to me. Still waiting...
The work on my car was done beautifully!
The level of customer service was wonderful from start to finish. You have a great team.
Staff was great! Kayla was super helpful. Had my car fixed and returned to me faster than I expected.
Friendly, warm, funny, attentive, personal. Great communication, and the car looks fabulous.
So far everything is great
Excellent customer service and great work!
Excellent customer service, great communication and high quality work with a very quick turnaround. This is why ABRA has a reputation as the best shop in SE Wisconsin.
Very easy dealing with everyone at ABRA. Thanks much for the great service.
The work done was excellent! The constant communication and status updates were appreciated.
From start to finish they were there to answer any questions and concerns and even got it done early. My car looks beautiful !!
The whole ABRA team treated us courteously and professionally at all times. **** was great to work with from beginning to end. We particularly appreciated the excellent communication that kept us informed every step of the way. Thank you for your exceptional service-- you made the stressful incident of damage to our son's car a manageable and even enjoyable experience!
Thank you guys for your amazing service!
Great service. Excellent communication.
Excellent location, service and time to repair
I cannot say enough positive things about Abra. You guys are awesome and did an excellent job repairing my vehicle. I really like the texts messages and phone calls updating me on the status of my vehicle. Although, i am still stressed about the actual accident, you guys quickly made me feel at ease. I am forever greatful for all of you. I have already been recommending my coworkers, friends. Keep up the good work!!!!
Don really made this situation easy for us. We were always updated with information so we always knew what was going on. Thanks!
Excellent customer service and support!
Everything was very easy and the staff was excellent to work with. Plus, they work was high quality!
You guys were great.
Kept me informed daily.
The body work turned out very nice.
Terri was super, also!!
Will always use you... Hopefully not too often!!!????
Appreciate your customer service !!!
They took great care of my Corolla! Repairs were finished quickly and I was updated along the way by friendly employees who were always happy to answer my questions. Great service at this location! Thank you!
I was unable to pay with a perfectly good check from a third party. This made it very inconvenient for me.
Vehicle Make : Volkswagen
Truly exceptional job by all.
Thank you so much
Wow, that was a fast repair.
Great job done before I expected. Would use them again if needed.
Great experience. Great customer service. Don, Terri, and Kayla did a great job and provided excellent service. Thank you all. A+ service.
Everyone was very nice and professional. The communication was great.
Abra was constantly updating me on the status of my repairs and delivered my car in a timely manner. Workmanship is top notch and I would recommend them to anyone who asks.
Yea, I was completely satisfied with my cars repaired. Thank you
Don was extremely helpful and got my car fixed fast. He genuinely cared about me being able to get my car back as soon as possible. All other staff was kind and made the process very easy. Have already recommended this place to my family and will continue to do so in the future.
Thank you for doing an excellent job repairing my Honda. I am very pleased at how fast the process went and how friendly everybody is. Working with Enterprise was also a nice experience. I will recommend Abra to anyone who needs auto body repairs. Thanks, again.
**** Verbick & his staff of highly qualified professionals are unmatched in their delivery of services and quality workmanship! I will give them the highest of recommendations to friends & family. Thank you so much for your quick attention, delivery & expertise regarding my car repair!
Thanks so much for repairing our vehicle so quickly... The car looks great...
The customer service was amazing, and the efficiency of the experience incredible. This shop is wonderfully well run, and the coordination between the three entities is seamless. A surprisingly pleasant experience.
Don and ABRA Crew suprise me always Thanks Damir
Vehicle Make : Volkswagen
Multiple scratches and dents in areas that were not affected by accident/repairs
Thank you for going above and beyond - my car looks better than it did before the little fender bender.
I am an extremely busy healthcare professional (PA) and I don't have time for a lot of phone calls. I absolutely LOVE the text message status updates! Everyone was professional, nice and knowledgeable. I especially liked Terry at the front desk. She's got a great personality and I'd love to hire her myself as my assistant! Great Job guys!
Great service, very efficient too
I had a great experience. **** was fantastic to work with and my van looks great. The ladies at the front desk were very helpful as well. Will be recommending Abra to anyone needing body work.
I was very grateful for the continued feedback and the delightful staff.
Great job The staff was very accommodating. Thanks you. Very helpful woman at the front desk.
Excellent customer service kept us updated
Fast and great customer service !!!!!
Everyone who works there is so friendly. I am very happy with my car.
Exceptional customer service!
Yes DON and the young lady with the glasses were very professional and knowledgeable. Friendly.
Couldn't ask for better work done on our vehicle or a better staff to deal with. Kudos to all !!!
Honestly, I got absurdly good and memorable service. I'd recommend abra to anyone. One of the reps stayed five minutes extra in the parking lot on a Friday afternoon so I could have my vehicle for the weekend--far more than what was expected, but certainly not more than was appreciated.
Excellent work and customer service AS ALWAYS! I only trust ABRA with all my auto body maintenance and repairs. Thanks again, keep it up!!!
We were pleased with the quality of workmanship, the speed of completion of the work, and the cleanliness of the vehicle when we picked it up. The staff was very professional. We appreciated the progress updates from Don Koskovich, the Customer Service Manager. The office staff was helpful in correcting a billing error as soon as they were made aware of the situation. Thank you!
Staff was very professional and communicated well throughout the entire process. Happy with the body work. Thanks!
Excellent and timely workmanship. Will recommend to everyone. Thanks again for taking something scary and making it a breeze
Vehicle Make : Volkswagen
This was my second experience with Abra. Everything went very smoothly and all staff were gracious and accommodating. Great work.
Would bring my car back to your business any time great experience the best I've ever experienced. Thank you. Pam