The gap between the bumper, frame and back door is indicative of a problem that still exists as I discussed with Dave. I didn't sign the release for payment and will bring it back in on Monday morning for the opportunity to repair it accordingly.
Vehicle Make : Volkswagen
What a terrific staff you have! The staff was helpful, courteous and efficient in accomplishing the goal of assisting the customer through the process of repair. The steps you have in place to keep me aware of the progress went smoothly from start to finish with communication via phone and by way of text. The 3-day time table I was given in advance was able to be kept and much appreciated! I understand why my insurance company recommended you, Abra Auto Body, so highly. Thank you, Vic and team, for everything!
Very pleased. The work is well done and the updates were very helpful
Thank you everyone was very nice there
Wonderful customer service. My car was done earlier than promised which was awesome, and the work completed was excellent. Would definitely recommend and come back should I ever need another repair. Thank you!
Process took longer than estimated. One mechanical issue not resolved.
Vic was very helpful and friendly
Great job would definitely recommend you
Amazing Customer service and amazing results . I did not encounter one worker that did not assist to their best abilities . Stay the same and your business should do fine for years to come.
Vehicle Make : Volkswagen
Awesome service and communication!!!
My side view mirror is not working.
Thank you for your professional and friendly manner in handling my car repair. My car looks great !
The feedback was timely. The staff was professional. I felt well informed and it was a memorable experience because of the updates and the willingness to work with my schedule.
Everything was great. I also loved the daily texts.
Vehicle Make : Mitsubishi
I am very Happy with the results and will refer friends. Loved the almost daily report. Thank You. Rae T
Overall, I was satisfied with the results and the people there, especially Rachel.
I was a little concerned about the vehicle not being ready by Thursday when I was told it would be completed on Wednesday on the original note.
I would recommend your store to friends, and would use you again.
Great communication, even better work. Surprised, and impressed.
I was impressed that ABRA vaccumed and wiped down the dashboard inside my car! Julie, Rachel and Dan were very helpful!
You were very helpful from start to finish and much more reasonable than other quotes I got. Team was friendly and courteous and made the process simple. Thank you.
Your team did a great job of keeping me updated on the progress of my repairs. They were quick and thorough. I will not hesitate to recommend them to my friends and family.
Vehicle Make : Volkswagen
I recommend this place.
Great job....Vehicle looks as good as it did coming off the show room floor
My car interior was immaculate prior to me being hit on July 13th. Now, the interior of the car is so dusty, I can write my name on the dashboard and radio display screen. There are grease tone finger prints above my visor on the fabric interior ceiling, below my steering wheel on the dash and on the light grey insert of my door. Additionally, there is a blue line on my leather seat and my light grey, leather center console has smudged prints or residue on it. Finally, my weather tech floor mats are quite dusty/dirty.
Thank you for the great job you did I will always recommend your body shop to anyone who's car needs fixing. Everyone was friendly, courteous and easy to work with. Not only were your employees courteous I feel they went above and beyond what my expectations were. You have a new beautiful place very clean and yet you still have old time values . Once again thank you very much !!!!! And please thank all your employees. Sincerely Patricia H
The technicians did a great job give them all pay raises
Everything went as stated. Car looks great. It was a smooth process.
Personable and courteois staff, seamless integration with Enterprise and Geico. My experience was totally effortless! Everything was thoroughly explained and the text messages kept me up to date with progress without having to check in - again, an effortless process. The repair looks great!
It was just a great experience from start to finish I can't say more
I will highly recommend this place to my friends ! Thanks for great service.
Very friendly staff and keep me informed the whole time my truck was being repaired
It was a care free experience and you did a great job. Thanks so much...we will share our experience with others.
I liked getting the daily updates on my jeep. I like how clean my jeep was when I picked it up. Thanks for a great job.
It was a pleasant experience in getting my vehicle fixed.
Kept me informed daily about the status of the vehicle . Great job on the repairs and got the car back clean inside and out .
I was totally satisfied with the courteous people you have working for your company.. I have never been treated so nice. The texts you sent out every day to let me know the progress of my fathers truck were fantastic.. Thank you so much for this great experience.
Very professional! Great service and excellent work!
Very professional atmosphere. Went out of way to make sure I was satisfied with service
After bringing the vehicle home, my husband inspected it fully and found a 12 in scratch on the same door that was supposed to be repaired. My husband is irate
Thank you for everything..everyone was very nice and helpful
I could not have asked for better service or a quicker repair. You were all wonderful and I appreciate it greatly! (I left a review on Yelp as well to recommend you)
Excellent overall experience. Enjoyed the prompt and attentive service and was pleased with the communication that occurred almost daily. Outstanding. Very impressed and will definitely use you for future needs. Final product exceeded expectations.
PS. Found all of your team to be extremely professional and I appreciate that effort. Geico and Enterprise team should also be recognized.
Vehicle Make : Mitsubishi
Everything was great aside for the final detailing there was fine dust in many areas of the car and some on seats. Easy to clean places were done but any hard to reach areas were not. Otherwise great job
I was so pleased that the interior of the car was cleaned. Thank you very much.
My contact, Dave was most courteous and professional.
Ryan is awesome to work with and kept me posted on everything
Nicely done for sure and great customer service. I would be willing to recommend you!
The service was excellent. The staff was very accommodating and professional. Give them all raises. Your team deserve it.
Great communication during the repair process and finished job way ahead of schedule
I was very pleased with how much you did to clean it in and out. I guess there is a first for everything . I've always used Jay bee but you out performed them. Thank you
There appeared to be a genuine interest in satisfying us as customers. This was true of the car rental agency, Geico and ABRA. We felt that there was a co-ordinated effort to make us happy with the experience. As I indicated, we were completely satisfied.
I experienced nothing but thorough and courteous service. I was never rushed, and everyone answered every one of my questions. Painless service after a small accident. I'm very grateful. Thanks!
The paint is peeling already only 6 hours after I picked it up, and the door locks don't work! What am I supposed to do with a car that doesn't lock! I will NEVER NEVER NEVER use Abra again!!!
Vehicle Make : Volkswagen
I had a great experience with your company. Ryan was very helpful in answering all my questions and kept me up to date on all repairs.
Thanks again! Car looks great.
Happy with the repair job but when we went to pick our car up around 9p.m. that evening it did not start. Apparently something was left on or door not shut tight when parked in lot. Not happy to have to drive across town for jumper cables & back across town to jump it.:(
Nice job. Very professional and kind staff
Reallyliked that I was kept well informed about my Toyota. Checked over the work and it was well done. Thanks much.
Very happy with the experience. People were very helpful and cooperative. My son recommended you and he was right! Thank you.
Excellent service. Great updates on progress.
I give you a 10. I will recommend you to all my friends and relatives. Also your customer service team is the best.
You guys rock not only did I get my car fixed quickly it looks good thank you guys
I was completely satisfied except for a small four inch blemash nexts to the upper handle which Dave said the insurance company wouldn't o k,removing with buffing compound.
The experience was excellent and I was very pleased to find the car cleaned and vacuumed. Would recommend your service to others. Your customer staff are very good and professional. Thanks again. Jim
My car turned out awesome!
Great being kept up to-date with the progress, both via text and calls. Explained everything being done very well. Professional, made the experience stress free and delivered my car when they stated they would. The person who did the repairs did an excellent job. Was impressed with the paint job! Thank you!
Excellent customer service. Julie kept us informed as to the progress on the car. The car was completed when they said it would be. We are always very satisfied with the service we receive from ABRA. ABRA is out go to for all our car repairs. Great job everyone!
Everyone was very helpful, and kept me up to date on everything.
Vehicle Make : Mitsubishi
Looks like a new car.
Excellent service and superior job done on my car!
Great job!!! Customer oriented and would come back
If I would ever need work done again. Co-workers were impressed with the job you did. Great trunk around time David K
Car looks like nothing ever happened.
Excellent customer service.
Quick and courteous service.
My car looks great, thank you
Very respectful staff. Kept me informed every step of the way, and did an excellent job repairing and even vacuuming my vehicle, which was in dire need of some
TLC. I am very pleased that out of the negative situation came this positive experience. Thanks Abra!
I think it's great work, but more communication would be nice. A car is the second most expensive thing most people will ever own and it's scary to hand it over. I was told I would get a call every day and I can tell he tried but I didnt get a call every day. No one expects Sunday but even a call on a day you know nothing is gonna happen would be nice. I do think they tried but there were a few days I didn't get a call. I am very satisfied with the work, the car was so clean and looked new when I got it back. I am happy and will be back if I need anything.
You went above and beyond with my truck. We are completely satisfied with your work.
A bra did a great job and Ryan was very professional and a great help in explaining everything. He is definitely a great asset to your company.
I was kept well informed between the texts and the phone calls. Greatly appreciated it. Friendly and courteous staff, I would come back if my car needed repairs. Thank you for making my car new again.
Nice job of repairs ! I liked being kept informed of progress of vehicle.
Car looks awesome, everything was great!
I really appreciate you guys installing my new side mirror even though it wasn't part of the job. Thank you!
Everyone was professional and courteous
Talk about customer service Abra has it down to a science I was text in contacted by phone everyday letting me know the status of the car
Thank you guys for repairing my Durango quickly and perfectly! It looks like the brand new truck it should be! Everyone did a great job who I worked with!
Great service. Ryan was extremely great at communicating and the supporting team from beginning to end was extremely helpful and great to work with!
Everyone was very nice and helpful. My car looks great again. Thank you Abra
Your auto dial text sent a message at 7:00am on Sunday
That was very aggravating. The service and contact chain
From actual people at the facility was great. Dump the auto text garbage
And let your staff do what they are good at!
My car looks fantastic!!!! Hopefully I won't need your services again, but if I do, I won't go anywhere else. I've already told everyone I know what great customer service I rcvd and how pretty my car looks. Thanx ABBRA!
Dave took extra care to make sure I was completely satisfied.
Knowledgeable, friendly staff throughout the process made us more at ease!
Excellent communication and workmanship.
Great service and great communication. They didn't talk to me like I was ignorant to everything automotive, yet they explained everything perfectly. Kenosha ABRA is class act.
My experience went perfectly. I received constant updates, and excellent service... my car looks great, I could not be happier...
Very courteous and communication of status of work was excellent.
Very fast and professional. Can't even tell the car was in an accident
I am very satisfied with your work! Since day one with the simple text message. That said everything about you. Your customers are important to you.I would definitely recommend people to Abra. You guys rock!!
Car looks great. Very friendly and helpful staff. Enjoyed my experience with your company ;)
Quick and friendly service ! Great experience.
In addition to being courteous and helpful, the staff kept me informed of the progress of the job and did an exellent installation job. I was really surprised and delighted about how clean the vehicle was, inside and out, when I took delivery of it. Also, the job was completed a lot faster than I had imagined.
Great job. Very quick to keep me updated on my vehicle repairs and the customer service was top notch.
ABRA efficiently and professionally took care of my damaged vehicle from start to finish. Repar update communications to me were great. My truck looks like brand new! The staff is friendly, efficient, and professional. A top-notch operation!
I can't recommend anything because I ALWAYS have a great experience with the ABRA auto body in Kenosha.
Very satisfied with the work they did, and they all were very nice. Would definitely recommend them to others.
Everything was done in a timely fashion. Kept me informed on what was going on. I would highly recommend you guys.
I was very pleased with the wonderful work abra did, also the wonderful staff 3 thumbs up to Ryan and Heather for making it possible to get my car in and out so quickly!!! Thank you all for all the hard work
Kept me updated daily on the progress. Very courteous and kind.
Ryan was outstanding in letting me know the progress of my repairs. Car was completed as estimated. Car had been washed and cleaned inside.
The whole process was very rewarding and professionally done. The entire service was excellent. I would recommend everyone to use ABRA as their Auto Body Shop.
Excellent experience! We organized & kept up to date on everything.
Our staff is awesome. Very professional
This place did an amazing job! I loved how they explained everything that they were going to do to my car! They made the whole process so easy for me. I loved the fact that Geico and enterprise were on site! I would definitely suggest this place and come back in the future! Great job!
Abra always does a great job on my vehicles. The service I get from abra is always above expectations. I have no problem referring friends and family to this location.
The service was AWESOME!!! Everything was completed in a timely manner! Communication was alway current! Rachel was wonderful!!!
Great job with the work. Very pkeased.
The final inspector didn't open the trunk, it still had lots of broken glass inside. We found a piece of the rear driver's side door had to be rebuffed out. It was only about a 10-15 minute delay, but that should have been done on the final inspection
They performed a fast and efficient repair. kept me informed all through the process. They even cleaned the inside of my car, and believe me, it needed a good cleaning. I'm completely satisfied and would recommend ABRA to others.
I not only am extremely pleased with the repairs on my car but the communication between your business and myself through emails really kept me informed and made me feel that my vehicle was as important to you as it is to me. I will recommend your business to anyone in need of your outstanding service
Vehicle Make : Volkswagen
Communication was excellent.
The work was timely.
Would use your services again if needed.
Everything was wonderful and the people were very courteous. From the tow guy to reception to the laborers. Will recommend to everyone I know.
The sound from radio goes from front to back to one side of speakers & some scratchy noises every once in awhile from front driver side speaker; there is a cut out piece of the drivers side tire wheel that was dangling & is making a lot of noises; exterior & interior of car are great; 110% satisfied with customer service; the cord for the iPhone attachment is about 2 inches vs the one replaced was about 12"
The team did a great job. Thanks and Happy New Year.
It was excellent efficient facility that was clean and welcoming. The craftmenship to restore my vehicle to its original beauty was excellent. I especially like Rachel who has a very nice personality and accommodate my situation nicely.
Rachel was awesome she took contour and helped during a very stressful situation. The techs were informative prompt. I have not seen the car but I her it looks awesome. They all made thus experience go smoothly. 10 stars out of 10.
It was fast and efficient. Very nice to work with
Great service, friendly staff, highly recommend.
Good job like the Quality of the work that was done thank you
Great job! We will use ABRA for all future auto needs.
The team was excellent. Daily updates and friendliness of staff. Very professional and polite.. and expedient with repairs. Thank you..
Great service, friendly and knowledgable staff, i would recommend Abra to anyone that needs auto body and glass service.
You're texting the wrong number. Please stop!
Julie and Rachel were great in the entire process :-)
Very happy with service and with the people that attended us. Great job. With out a doubt would return for service.
Everyone was real nice and very professional. The follow up was great and the sense of urgency to have my car finished quickly. I was also inquiring about have my car shampooed inside. I was told about new waves across the street. I will be back to check them out
Very nice kept informed pleased with work will certainly tell friends
Everything was done very professionally. Keep doing what you're doing!
Job well done.
paint match is awesome.
The fact that youz kept me updated was great.
Not only is my infinity happy so am I.
Excellent team work.
Thanks to all God Bless.
Would of liked to meet and talk with the people working on the car. It was quick and cold in out. Nothing explained or showed.
My car looks great & Abra was very good about communicating.
Love this place. The staff are so helpful and friendly. The work they do is unbelievable I'm extremely happy and will bring my car here again and again :-)
I am very pleased with the service that I received from the staff. I was kept informed of each process throughout my car repair. The finished product was excellent. Thank You.
Good communication throughout whole repair process. Very helpful and informative information provided by Ryan and Racheal.
The repairs were nicely completed, I'm very happy with the work done. The staff was very helpful and professional.
Every one was very friendly and even stayed late to accommodate my schedule.
My car looks great! I'm very happy!
Very satified with the service and repair. Highly recommendable.
Great follow up and communication.
Rachel and Ryan were very helpful. Good experience all around. Above and beyond our expectations. We will definitely recommend this place to others. Thank you.
Excellent job on very timely basis. Everyone worked very hard at getting the job completed. Thank you very much. Don Thompson
Great service and very nice staff
Very helpful, very professional. Having your car fixed after an accident is never a good experience but they made it very easily and took care of everything from contacting the rental car company to letting me know about the status of my car. My car looks very nice and they cleaned the inside and outside as well. I would use them again if the need ever arose
This was such a stress free experience. The report work you did was incredible.Thank you for a job well done!
Very professional and the car looks great. Thank you Ross
I wasn't expecting my car to get detailed inside and out! Very pleasant surprise! Everyone i talked to was very kind and professional. I will most definitely be reccomending ABRA to friends and family. Thank you!
Great service! I will be referring my family and friends to abra.
You were very professional and did a great job the nice girl was so understanding when I talked to her and my emergency trip.to Michigan. That there was no problem my truck would be fine until I got back to pick it up. A couple days later. Thank you again!
You folks did a great job
Everything was done a lot faster than I thought it would be. The staff was wonderful. Letting me know about the progress on my car every step of the way. Final results were awesome. My car looks great!
You guys are great!!
Very helpful car was delivered when promised excellent repair work A experience
Great superior job, friendly and knowledgable staff and the repairs were completed on a timely basis. Would highly reccommend ABRA to others.
Vehicle Make : Mini Cooper
Customer service was amazing. Ability of repair crew to adapt to after market parts was welcome. They all did a great job.
Great service, professional, and was done EXACTLY when they projected. Thank you
Thank you, again, to all involved ! I was very pleased with the work completed. I tell all my family and friends where I get my services done. Love you guys ! ?????
You did a wonderful job. I especially appreciate your kindness in picking up and dropping off my vehicle. My husband is disabled and cannot stay alone. Thank you. Cheryl H
Dedicated]professionals good suicide and good customer attention.
Great job, speedy work, very helpful, Very friendly and I will be happy to do business with them again if needed. Thank you so much
Everyone was wonderful! Especially Rachel! I was informed on a daily basis of what was going on with my car! I would definitely recommend them to all my friends!
Service was great, Ryan and Rachel were great. Car looks great
Everything went as discussed. I was kept in the loop & informed. Car looks great... Like the day I picked it up from the dealer. Good people to work with!
Car looks great!! Thank you.
Everyone at ABRA was extremely helpful, especially Ryan & Rachael. A Big Thanks to both of them
Well done. Even though I had only a small job, everyone was professional and attentive.
It was a great experience
Julie was very friendly and helpful.
Thank you for the excellent servicea1
I loved the service I received. The staff member that took care of me was awesome. Great customer service.
Professional, pays attention to detail, stays on schedule, quality work. I would highly recommend them.
Ryan was very helpful and the repairs were done quickly and without any issues. Thanks for making my experience well worth while!
Thanks for also detailing my Charger as a 'wedding gift'!
Very impressed with the status reports throughout the duration of repairs. Keep up the great work
I was impressed with the professionalism they showed. Gave me total confidence in them to do the job right and they did. I would highly recommend them to anyone looking for body work.