My car looks like it never had a break in and they paid close attention to detail, thank you
Im satisfied with the body workon the front bumper, but not the Uber under covering.I took my car back since the coverage under my vehicle is scraping, they looked underneath but when I turn our go over a speed bump you can still hear the scraping.
The work was done satisfactorily !
Experience was professional and done in a timely fashion. The text feature you offer customer to keep them aware of what stages their car was during the repair process was a good idea.
I found the team to be very cohesive in their communication skills and their workflow operation, which resulted in my truck being worked on and released timely and as promised. Such results cannot be achieved if the team didn't work well together and took their skill-sets seriously. Your team did a beautiful job on my truck! I was sad when I brought my truck to Chesapeake Collision. But I was happy as a clam at high tide when I saw how awesome my truck looked. It looked like it was just off of the assembly line. Thank you again Chesapeake Collision for the fantastic job you all did for my truck--MAXX.
Great communication and great customer service!
Everything looks great! The truck looks like nothing was ever wrong!
Staff always professional. Work done looks really good. I'm satisfied with my experience with Chesapeake Collision
Vehicle Make : Mercedes-Benz
Brian did an outstanding job on my truck. Thanks
I was very unsatisfied with service.
I understand the parts delay issue was causing over 3 months repairing time. I wasn’t disappointed about that.
5 days later after I picked up a car I noticed small part was missing from front panel. I was so shocked to Chesapeake collision already knew that one piece was missing and didn’t even inform me when they released a car.
I feel cheated by them and not trusting anymore.
They think it’s not a big issue.
On the top of that, no one apologized until I started complaining.
A lady called me asap they had a part in but, I couldn’t be there right away.
I went back and got part in last Friday
I don’t think I will use this this company again or recommend anyone.
Vehicle Make : Range Rover
They were thorough in their repair. A quality job.
Workers were all really nice however, my car is still not 100% fixed. I understand that the company has a certain timeframe to close out tickets but cars should be fixed before calling customers to pick up. My crash censor is still on, I took my car back and it is still on. I was told that they will call when new censor comes in. This should have been done prior to me picking my car up. Now I have to go back a 3rd time missing time from my job. This is so inconvenient.
Great job efficient and hassle-free
Constantly communicating with me. Professional staff.
I would recommend Chesapeake Collision Randallstown to others. There were a couple of minor details such as the remote for the side view mirror that needed adjustment and the "Eyesight" light on my Subaru was on and I have to take it to the dealership to be turned off. The overall repair was good and my car looks good as new.
The young man that received and processed my Toyota was an excellent representative for your company.
Vehicle Make : Mercedes-Benz
Tire pressure sensor not replaced. Overall other work was excellent.
They kept delaying my car because they kept buying the wrong parts. The staff also failed to keep me informed about my car. Most of the time I would have to call them in which they would tell me my car would be done a week later. They did this for about 6 weeks. I was also charged $900+ for a rental card. I asked about the rental car on if o should return it. I was told that “as long as Enterprise hasn’t reach out to you, you should be fine”. This is completely unacceptable. If I would’ve known I was going to be charged I would’ve return the car. I would like to speak to management about a reimbursement.
Still waiting on parts but overall a smooth experience