From the time I walked in the door to drop off my car until the time I picked it up, I have been nothing but satisfied. Every one was very polite and accommodating. My car looks wonderful and I was even able to pick it up a day earlier than promised. I will use them again if necessary and will recommend them to others.
Lisa and the entire staff were amazing! They made me feel taken care of and like one of the family. Thank you for everything ????
Vehicle Make : Mercedes Benz
You guys are the best!
Thanks for being so professional and accommodating. I appreciate your work and will recommend you guys whenever possible!
I was not told about something nor being finished on the truck and the truck has to come back chips in the paint and dirt in the paint I could go on about a few other things
Chesapeake Collision,does awesome work and I am always pleased with the work and customer service,I refuse to go anywhere else,thanks so much guys??
I was referred to you by a family member who raved about the excellent service you provided him. My experience was not a pleasurable experience at all.The system you use as your communication tool for your company is not properly updated with corrrect information. It stated on numerous occasions that my vehicle would be ready and it was not. Each time I called your office I was told that my car was being detailed. How long does detailing take? Is this just the common response for customers seeking update info about their vehicles? Finally yesterday at 4:50 pm I received the call I had been waiting for for weeks. My car was complete. I picked up this afternoon and it was not entirely complete. There was a piece of the siding missing from the car. A completed car does not have missing side panels.
Please thank Rebecca for me.I was so upset because of her professional business attitude she made things better. The car looks great. Thanks for having such a professional staff that cares.
I came to pick up my car and I had to leave it there due to repairs not being completed.
Maurice was especially professional and helpful.
Rebecca was very efficient & when she said the car would
Be ready, it was.
Thank you for a job well done!
Friendly, Professional and did a great job with my car.
Quick easy and informed daily about progress on repairs. Best experience I ever had with a body shop
I am completely satisfied with my experience with the work you've done.
Even though I gave you a "completely satisfied" assessment,it is not clear to me why a four-wheel alignment check was not done, considering the location and severity of the impact.
I would appreciate your response to my comment.
Great service. I will recommend you guys.
The staff was beyond helpful and very professional. There was a young man in training I believe who went above and beyond to help me transfer items between vehicles when I checked in on 8/13. Lisa at the front desk was also amazing at getting me checked out. The process was so smooth.
Everything looks great and everyone I spoke with was very polite and helpful...Appreciate your kindness....
Lighting hit horn wear and tear was treason not covered the signal light still isn't working the truck appraised at 12000.00 why would a 2000.00 charge preciptatr a threat. To total the truck.my wife and i will b looking at our options regarding extended warranty