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Vehicle Make : Acura
Juan G..
1 out of 5
Avoid this Shop !!!!!! Worst Experience ever with a body shop. To start, the receptionist Trisha is rude and has a horrible attitude. They act friendly at the beginning but once they received the money from the insurance company they lied about when the car would be ready and left my car damaged. I took my wife's car in for hail damage, it took them over two weeks to repair the damage, (told me it would only take 3 days). they start lying, making excuses that they where waiting on the insurance company, LIE ... I was talking to my adjuster and he never received paperwork from Trisha or rick on the first week. After Rick finally called me to tell me it was ready, I went to pick it up and come to find out it was not even close to being ready, I was asked by Rick to return four hours later. When I did, I found my car with the headliner loose, and a very visible hole in it, there was grease and hand prints all over the headliner and pillars( light grey color headliner), and the dome lights and reading lights did not work. I notified Rick the manager right away before I left the shop and he promised me he would fix everything and even put it in writing ( to make me feel more comfortable) so I left the shop , After chasing him down for two weeks because he never answered or returned my calls, I finally was able to make an appointment and took my car to get repaired as he had promised. left the car there , They took all day and did not even fix the problems. All they did was clean the pillars. they didn't fix the lights nor the hole. they not even tried. Bottom line: The work done on the car is poor quality , damage done by them is unacceptable. Rick ( the manager ) is not a honest person, even with a document signed by him , he will not honor it. HE LIE TO ME, HE WILL LIE TO YOU. they just want to take your money or your insurance money. If I could, I would rate this shop less than 1 star..
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