Everything was great. Except for the moment I had to pay.
My contact was Brian, sorry I don't have his last name, and he was very informative and personable during the process of getting my car fixed.
Things went downhill when I called to confirm my credit card had been approved and to finish my experience with ABRA. Taking my card information, scheduling my vehicles' drop off and overall finalization of my experience with y'all was very unpleasant. The only words to describe it would be, I paid y'all and now I'm done with you! Maybe Brian had a "bad" lunch and found out some personal issues? I say this because, this review would have been a 100 on a 1 to 10 scale!!!
Brian was great up-until I paid my bill and he was "done with me."
Overall, the conclusion to a paying client, your business was suggested by Liberty Mutual, was horrible.
Great service and people at Abra in Madison, TN.
Brian was extremely helpful and communicated very well. Very happy with time and price.
Excellent service & repair. We have used your company twice before.
My husband will be bringing his Toyota in for an estimate. We are so
Pleased with service and great employees. You guys are the BEST!
Thank you for a job well done.
Shannon & Bill Allen
Vehicle Make : Volkswagen
My car looked beautiful. Thank you for washing and vacuuming. Nick was great too! My experience was an excellent one. I will recommend ABRA to my friends and family.
Appreciated how quickly the job was done!
My car looks awesome. Thank you so much.
Great service Nick was very courteous and helpful
Updates were given to me daily and the repair was completed on a timely manner.
I was so impressed how ABRA handled the repair of my car. They text me daily updates and stayed on task and returned my car when they said they would. Nick was very pleasant to work with.
Everyone was very informative and helpful.I got daily updates and my car was done days before the original estimated time
Workmanship is high quality. Customer service was outstanding.
Best place to bring a car to fix
Your staff is the best. They take time to evaluate the damage and the estimate is fair and accurate. I wouldn't take my vehicles anywhere else.
U guys and ladies were great
Erwin was great, keeping me updated about the process and repairs. The work was finished within a reasonable time frame. I am pleased that we chose Abra and would recommend your company. Thank you.
Excellent in every single aspect! Not only did I get incredible service, but I ESPECIALLY appreciate your providing affordable options!
Great job and a great group of guys to work with.
Thanks, it was a great job,
Ants reacted fast to tow my vehicle when I called. Bryan kept well informed about the progress of the repairs and the repairs were done in a timely manner.
The communication was wonderful. I was always updated. Car looks wonderful and the inside looks like it was detailed professionally.
Best auto body shop experience i have ever had. Thank you Brian and the auto body team at the Madison,Tennessee location.
Will definitely use ABRA again!
Good job and done quickly
Exemplary service,pleasant and very nice staff I actually enjoyed the experience my car looks new love it
Thank you and God bless all of you and Happy Thanksgiving
All the work was done professional and in a timely manner.
I was extremely please when my car was completed. It looked as good as new. The staff at Abra went above and beyond to assist me when it was time to pick up my car. Edwin and others at Abra were extremely helpful. I also appreciate the text regarding the progress of my csr. I am a very happy customer.
Even the kids said my car looks just like new. Everyone there is so friendly. They were kind enough to give me updates every day.
Couldn't have been better...
Brian communicated regularly with me on the progress of my repairs and answered all of my questions. All staff were professional. The repairs were done well. I have no complaints.
It was finished faster than I was expecting. I liked the daily text messages on the progress.
Speedy service! Great job! And thanks for the delivery!
Had a small repair that needed to be done to my truck and Brian was able to get it done quickly. I would use them again.
Great job, kept me informed throughout the whole
Always have reliable service!
Great job. It was done faster than I thought it would be. Very nice.
Erwin was outstanding and after meeting with him, I decided to go with ABRA due to feeling so comfortable with him. If it had been anyone else, I may not have chosen ABRA. Especially since I had to wait from 8/14/2016 until 9/21/2016 just to have the truck worked on. Once the truck was dropped off and I started getting updates from Erwin, I knew I had made the right choice. Thanks Erwin!
Cooling fan it's continuously running after car shut off which is never been an issue before I'm wondering if something was disconnected or not reconnected obviously a problem . We will be contacting them tomorrow to see when they can pick the car up and fix it as were unable to return it
What was quoted as a 2 day repair turned into my car being with your company for 9 days. Communication was minimal, my car was not a priority. I am satisfied with the repair itself, but not the length or customer service.
My interior wasnt cleaned. It rained in my car after it was damaged.
Thanks for the amazing job. I am one happy vustomer.
The valet experience was amazing! The staff at the shop was very easy to work with and answered all my questions. And when I got my car back it looked beautiful, like nothing ever happened
Excellent job on the car. Excellent job on updating the customer. I am completely satisfied with all of the work that was done
Nick, think that's his name, did an excellent job representing you and answering questions for me. He knows a lot and that's good.
Erwin Clemments is the best!!!
Great service! I was always given an update on the progress of my car. Will recommend it!!
They kept me well informed about my vehicle and they are all really nice people. My car looks brand new!
I was very satisfied with the service I received. I appreciated the regular text messages and the communication I received when the car was done. The work was excellent. My only complaint is that the Internet was down when I dropped off my car and when I picked it up. I would've preferred to pay by credit card but this was not an option.
Car was not acceptable when first returned. When we picked it up, weatherstripping on back door was off.
Great customer service. Car looks great. Second time I've chosen ABBRA.
Mike was great him and his team done a great job...
The work was completed quickly & my car looks great. Abra was in contact with me regularly on the status of my car.
I just want to say everyone was very friendly. I am happy with the work that was done.
Very good job done on time
Thank you again for great customer service and communicating the progress by text messages and phone calls. Very much appreciated and refreshing.
You have a great team. They kept me informed throughout the repair. I will use you company again if needed. But hope I won't need to. Thanks for everything!
Overall everything was ok... but after getting truck home and in different lighting, I noticed pretty bad swirl marks where truck had been painted.. I'm assuming it can be simply buffed out when I take truck back
Karen and everyone was great!
The staff at ABRA Auto Body & Glass are extremely kind and professional. I love the text and calls for updates and my car looks AMAZING!!! I am so grateful to you all for your service.
The ABRA experience was completely exemplary
Professional top quality job well done
I will be recommending ABRA to all who are in need of your services
The staff was professional and friendly
Erwin and Holly deserve a big raise
Happy satisfied customer !
Great customer service and support. Excellent communication with updates. Friendly and understanding front desk.
Lex looks great. His new **** is beautiful.
You did an outstanding job on my 2010 F150. Way above expectations. We are a return customer. When my wife's car a 2010 Equinox was broke into you fixed it. So we came back and even better the second time. Again, Thank you for going above and beyond ?? Danny Chambers
Brilliant Customer Service from start to finish. Truck looks flawless.
Excellent customer service. !!
Mike provided excellent communication throughout this process!
I was greeted by a very professional crew. I have been updated throughout the entire process. Thank you for making this easy and worry-free.
Vehicle Make : Volkswagen
I would recommend ABRA body shop to any one,job well done,I am completely satisfied.
Was very professional and had the job completed in a very timely manner!!
Not satisfied with the paint.
Not satisfied with the paint color.
I could not have asked for a better experience! The manager and all his employees are top notch and on there game????. I hope to not be needing your services anytime soon, but if I do I will be at Abra's door.
Irwin, was great to work with. He kept us informed and was patient on answering all out questions concerning the repair.
I do happy Abbra Auto repairing my car. You do vey good job. Thank you
Employees extremely nice. Went beyond what was expected of the job. Kept me continually updated. Job was completed in amount of time stated.
I really liked the entire ABRA experience, I liked the way they carefully checked my car in, how they detailed what work was needed, and what that would consist of, expected cost, how many days needed for completion, and then kept me updated via text messages as the work progressed. I felt like my car and its repair were in capable hands, and the end results of the repair were wonderful, the damage is gone and the Mercedes looks great, vacuumed out and smelling good upon pick up. A+ job.
Erwin was very nice and helpful. Repairs were completed quickly.
They will always be number one in my book
You guys have done a wonderful job no complaints thanks
Brian was excellent at keeping me advised and working with my insurance. Excellent work on my repairs.
Great job and communication thanks norm
Great job Friendly people. Kept us informed. Chris Jensen , employee sent us there. Thank you
I requested your service. It is very painless with quality work.
i was very Impressed with Matt, he kept in touch with me so well. I never had to check in and my car was ready so fast! Picking up my car Brian H. Was very helpful with my grandmother and I and super sweet. Thanks so much!
This is the second time I've had Abra repair my vehicle. I am so happy that I know my vehilce is in good hands, I'm kept in the know about the process and when I pick up my vehicle it looks brand new. KUDOS to Abra in Madison,Tn. THANK YOU!
Everyone with whom I hadcontact treated me with kindness and efficiency.
Car looks great ! Thanks all!
Fantastic work on my car. Got her back in 24hrs much faster than I thought.
Erwin and the whole team was wonderful! I felt well informed at all times and was very happy with the high level of customer service!
Thank you however my check engine light is still on?
Great team! I really appreciate your expertise and professionalism! Thanks so much I love the job you did on my car!
The whole experience was smooth from start to finish. The staff was was very pleasant and knowledgable and kept me informed of the status of my vehicle. Thank you to everyone!!!
My experience dealing with Erwin was great. He kept me informed and up to date on the progress of my car. In addition to my car being fixed due to being in an accident, I also had an estimate done on some existing damage to my vehicle and decided to let ABRA fix that as well because the cost was so reasonable, especially compared to other estimates I previously had done on it from different places. ABRA, by far, gave me the most fair and reasonable price. I would definitely recommend ABRA to anyone.
Great customer service. ..loved the text updates on my car...everything exceeded my expectations
Looks great, thanks so much.
I'm a business women. I care about people.
I try to reap what I sow. I treat people
With kindness and compassion. because people build their trust on you. I've been with Bradshaw Since 2004. My IS 300 was hit from behind by a truck up to the back seat.
I called Bradshaw. What a perfect
Job. Not one person at Lexus could tell that
My car had been hit. Now you are
Abra,you kept the same crew that worked for Bradshaw, and I am thankful. I would never use any other auto shop to repair any of my cars.
My other Lexus RX 350 has been hit and damaged 4-5 more times,2012 -2016.
I'm greatful for Abra's help and the employees who care and understand are needs. We worry enough about our health.. But one thing I would like to share .I have not had to worry about my car when I know
The guys who are doing a great job for Abra. Abra is very lucky to have great, intelligent people, who knows what they are doing, and cares about your situation and makes other peoples life,
Stress free. What you do for others in your business, will grow and prosper more. Look!
It has. From me knowing these guys from 2004 to 2016. Your business has grown. I bragged about you in a court case. Your name came alive with attornies and insurance companies. I can only say, when I speak in front of people, I only tell the truth. It's a good policy. Thanks again to all...and to
Let you know. My father owned his own auto company, and built race cars. Everyone was always knocking down his door to get their bid on his next project and ready to buy before he even started. He was honest, kind.
He loved people and did his best. And when I have to call Abra because my car needs to be fixed.
I think of my beloved father..Thank you
For the memories.. Keep your guys paid well.
Thank them for a job well done..and the Lord
Will reward you 10 times more. Do Not forget my name.. Blessings. Jo
Too much confusion about ordering parts and no sense of urgency regarding how my schedule would be affected by a five day delay completing the job.
Vehicle Make : Volkswagen
The process was really smooth, on time and the work looks great.
The Customer service is OUT OF THE BALLPARK.....They treat you as if YOUR car is the only one they are working with.
The updates daily is a perk, and peace of mind.
I will not recommend ANYONE,else.
Erwin was nice to work with and he kept me informed.
Its was the worse experience I ever has getting a car fix it took nine days to get a bumber fix a then when I pick my car up it was not right they was doing it over I pick my car up it still was not right I just took it to be over I will never go back to Abra or tell no one about them it was bad service never again
Very friendly customer service and Erwin was great!
Vehicle Make : Mini Cooper
Brian did great!!
I really like your work,second time using Abra . You are always Thorough. Thanks a lot
I was most impressed with their professionalism, courtesy and demeanor. It is a pleasure to deal with such customer-friendly people. I am well pleased with the work done on my car. I would recommend ABRA to anybody.
I love how my car looks now! Everything looks better than when I didn't have damage! I appreciate the hard work and updates! Please keep the updates up for future customers!
Ben did a great job. He kept me informed during the entire process. I am very happy with the repair. Thanks!
My car looks great. Ewin called me at least every other day to update me on my car. I had a great experience. Thank you
Great work Kind professional team always kept me informed with the work that was being done to my Car good work done in a responsible amount of time. I am please of your work and your service as a whole company thank you
I appreciate the high level of communication throughout the process. Everything was well explained from the beginning, so I knew what to expect. Thanks.
Abraham did an excellent job in our truck. You can't even see the difference in the paint from the wreck. They also kept us informed each step of the process through text message-they are Awesome! I would definitely recommend to friends and family.
Excellent work and they kept me updated the whole time. Would definitely recommend your shop to others who need work done.
This was a great experience. I loved getting emails every day from you keeping me updated. Your employees are great. Stay the same Awesome.
The staff at Abra was always there to help. The time estimate I was given was completely accurate. I will be recommending Abra to everyone.
Choosing ABRA for my car repairs was a great choice and I'm extremely satisfied with the quality work of the repairs. Not only did I have insurance repairs completed, but also had some additional body work completed on the front bumper. Both repairs give me 100% confidence and if I need any future work, I will trust ABRA again to do the work.
Ben was awesome and our car was finished ahead if schedule.
Looks brand new great job thank u a bunch
Ben was great - kept me informed and gave me confidence to expect a good job.
Love the updates and car looks great!
I was very pleased with the notifications of the progress of my car and the result..everything was.handled with care and courtesy. .
From start to finish Ben provided friendly and professional customer service. He always kept me updated on the status of the repairs. It was a pleasure to work with the Abra team and I will definitely recommend them anytime.
Customer service person to person was awesome however I was not satisfied with car. The car windshield was so dirty on the inside that I literally could not see to drive. It looked like a very dirty rag had been used that was filled with water and just sloshed across the window. The oil light was on n I called n was told to ignore that oil had been changed
, but not reset. Second day the tire pressure light came on and three tired were at only 28 lbs n the fourth over inflated at 45lbs. Again very satisfied with person to person not with car itself.
Very professional and great work on my car!
One of the best examples of customer service that I've encountered. I actually used my experience with Erwin as an example in a training class today.
I was well pleased with the professionalism and courtesy extended to me. Thanks for a job well done.
Vehicle Make : Volkswagen
Good job guys
Great work and thanks for all your consideration.
I REALLY like the text updates!
Great service and excellent job
Great work quality, very professional.
Quick repair, great service, outstanding quality.
I some what liked the fact they keep me in the loop about my car unlike the insurance company
Just great; professional aaaannnd friendly,and helpful, Thanks,Chaplain Sam
Brian Howe and his team did an extraordinary job with my car. They went above and beyond my expectations and provided quality service. Brian kept me up to date on the progress of the repair and ensured that any issues were brought to my attention immediately. Excellent experience, 10 out of 10.
Thanks!! Your staff was simple amazing!
The entire process from start to finish was very easy. Everyone was very friendly and professional and I am happy with the results. I will definitely recommend this location to others. Thank you!
excellent services... People is nice and they want to be sure customer satisfaction .. Two thumbs up guys...
Irvin was great about arranging things.
The team here exuded professionalism where other shops would've fallen flat. My rental company failed me, forgetting and initially refusing to pick me up from ABRA, and the ABRA associates helped me find a way there while Hertz wasted more and more of my time by promising to arrive soon and never delivering. Needless to say, my car looks great. You can't tell anything happened to my rear bumper at all - it probably looks better than it did before the accident!
Job well done and you will come with high recommendations
Stellar job! Excellent care and communication from staff. Proud to say the care I received ranks with companies such as Southwest Airlines and Enterprise car rental. I would highly recommend ABRA! Thank you.
Easy experience and good communication.
Great work and customer service. Very trustworthy
They go over and above to meet all my expectations
Hats off !
As always, Abra did an outstanding job with my repairs. I wouldn't trust anyone else!
They went well above my expectations and kept us well-informed
Everyone was very helpful. It was a great experience.
From the first impression of your company as a walk in, I was extremely impressed. My quote was lower than the honda dealership and 2 other places
I visited. Your customer service was excellent. I loved the texts I was sent while
my car was being worked on. I have already told a few of my friends how satisfied I was with the work done and customer service. I will definitely spread the word and recommend your company to others. Thank you again!!
Great job. For keeping me informed on my car and a great price and friendly service. thank you very much.
Great experience! I appreciated the wonderful customer service and communication through the process! Of course the body work on my vehicle was perfect! Thanks for a job well done!!
Fast service & all the employees were so nice!
ABRA was efficient and professional. Also patient with Safeway insurance. The insurance company of our nightmares
I'm really very happy with the work that was done . I thought we might've had a problem when it was mentioned that they were putting non-OEM trim on my vehicle . Luckily it was messed up and you had to get OEM anyway . I specifically did not initial the line authorizing you guys to use non-OEM parts . My Lincoln is one of 702 of that design and I have to keep it original to maintain its value . With that said I will highly recommend you guys to anyone that needs your services . Trust me I'll have looked and looked and cannot tell where y'all fixed it nice work fellas!
Very nice customer service and kept me updated every step of the way!!!
Every thing fits and looks great
Excellent staff and a pleasure to work with fantastic work on my car.
Everything was so fast and the employees were great.
I was especially pleased with how fast the work was done.
Excellent customer service. Excellent communication throughout the whole process.
The work was not complete. The side mirror on the left side was not fixed and still has scratches on it from accident. I let the representative know this when I dropped the car off and when I called later in the week to check on car. I will notify Abra on Tuesday of the issue and hopefully it will be corrected. Also my additional work was not completed I wanted my back tail light fixed but it was not done as well. I didn't look over the car when I picked up as I had my two year old toddler with me. I however glanced at it but didn't get a good look until I got home.
Thanks so much it looks like new! The turnaround time was awesome!
Very courteous and friendly during the review of the damage. Kept me updated daily on the progress. The work was completed in the time frame given to me during the review of the damage. I am very pleased with the quality of the work and the finished job. Ben was great to work with.
Fast, courteous, and fair price. Would use again and recommend to friends and family.
Ben was very knowledgable and answered all of my questions when he completed my estimate. The paint and body work was completed on record time and they kept me abreast of the completion time via text everyday the job looks incredible and I think this was my best choice to have my auto repaired
excellent sevice. Will recommend to friends and family.
Great job! The truck looks beautiful! Thank you for keeping us informed of the progress along the way.
Very happy with great service
Repair was fast and well done. Would highly recommend them.
Super speedy and so nice!
Great communication, they always kept me in the loop about everything and were always very friendly and helpful!
Excellent service and great communication
My car looks awesome! Great workmanship! ABRA is a class act!
Store opens at 730am , cause of a morning meeting I waited till 815am
Everybody was great and car looks brand new!