I had nothing short of a great experience. Very professional and friendly. Loved the text messages that kept me updated about the care of my car.
Nice personnel, i like the fact that I was kept abreast of what the program was.
Great job with customer service and getting the repairs done quickly. Very pleased!
My headlights will not come on, and yet there are no indicators on my dashboard to say that any bulbs are out. Perhaps, something was not connected in the reassembly of my car. At this point my car is undrivable at night. I've called the call center and they informed me that someone on call would call me back. That was 2 hours ago. The shop is not open tomorrow, Sunday and yet I need someone to correct this issue asap.
Excellent customer service by all but particularly the Customer Service Rep. Quality of work was outstanding. I was kept updated every day on the job status.
I would recommend this ABRA shop to everyone.
Brett was a fantastic gelp
While they were fixing car,they would call me and give me an update on my car!!! Great customer service!!!
When I was able to pick up my car four days after the original date, the inside was covered in dust and a window siding was not properly repaired. The next day I realized that the passenger side window no longer is functioning, so I will need to bring the car back. Less than steller.
I received daily updates on the progress from a very nice n extremely pleasant gentleman. The work quality was above my expectations! The employees were all well mannered n polite. I was walked through all the repairs n made a very through check trying to find a missed place or a run on the paint, needless to say I couldn't find any. To say this company has it together n RIGHT is an understatement! I was greeted outside before I even stepped in. I looked into the large window into the work area expecting, well a garage. It was clean and everything not being used was in its place. Everyone from the office to the "fixing crew" were so nice n assured me if anything was not right they would get it right! My truck was detailed clean and armour all was used. My floormats were even cleaned. My "LadyBlue" looked like she just rolled off the assembly line. I'll be proud to refer anyone to ABBA Body n Glass! I hope I don't need to bring my LadyBlue back but if need be, that's where she will go! Thank you Brett and Austin for all you have done!
This is the third accident that Abra has repaired my vehicle for.
I have been pleased each time with the work on my vehicle
The staff was very professional and friendly.I am very please with the repairs to my automobile. I would recommend Abra to my friends and family.
The car was very clean when I picked it up. Thanks! I will use ABRA again if I need more repair work done.
Everyone was very helpful and friendly. Car looks great!
Abra was professional and thorough in their work. Paying attention to detail matters and it made the difference in this experience. I am grateful for this shop and if I have any additional problems down the road I wouldn't mind coming back to this establishment.
Staff were polite and made themselves readily available via phone, but timeline, follow through and communication were unsatisfactory. I would never use abra again. Nor would I recommend them to anyone else.
Vehicle Make : Volkswagen
Everything was perfect.
Excellent service. Will definitely recommend to others.
Finished ahead of schedule.
Excellent service and very convenient location.
Thank you Brett
You all were very professional and pleasant to interact with. Communication was prompt and clear, and when I called a couple times to ask questions Bret especially was very amiable and friendly.
The repair took much longer than expected, the cost was much higher than the estimate, and the day I picked up my car it overheated on the way home and had to be towed back to ABRA. It's been a nightmare.
The patience that the tech had to get the right parts was astonishing. Most places would just through something on there and call it a day.
I appreciate being updated via text and phone calls when necessary concerning my car. If I ever need any other car repairs, I will use and recommend ABRA.
It was excellent service from all angles thanks
The end-results look just like a showroom finish. It matches the original paint and finish. We are very satisfied with level of service and professionalism.
Josh and Ashley were absolutely amazing! This is the second time I've brought my '15 Ford F150 to them and the results were as if I just bought the truck off the lot again! I drove all the way up from GA to their Radford Rd NC office! As long as I'm in the East Coast, I'll do what it takes to get my vehicles to them for any repairs or work! I don't trust auto body shops, but Abra is not your typical shop...thank you everyone at Abra on Radford Rd.
Really good customer service. Very pleased.
Abra was great! I would come back whenever I need auto repair.
Excellent job like always.
The staff is very nice, but my backseat was not properly replaced and I had to report it to a technician. I waited for it to be properly installed and learned the clips were broken and needed to be ordered and I'd have to come back for that repair after it was in the shop for over 30 days. That was disappointing.
Phillip was an awesome guy and the car was fixed to my satisfaction.
Great job. Kept me informed throughout the entire process.
Excellent customer service, high quality work, and great communication. What else I can ask for! :-)
Best Auto Body & Glass Shop in the whole wide world. Awesome is what they do there, Please try them...
What a great group of ppl to work with. Thanks! Job well done.
I'm fully satisfied with the service, thank you so much.
Thank you very much my granddaughter was more of Han pleased when she picked her baby up would highly recommend your shop to anyone
I appreciate the courtesy and kindness shown to my granddaughter
The folks here are amazing! They truly make customers feel important and appreciated. Plus they do great body work!
Thanks you so much for repairing my vehicles
Thank you very much for the courteous sevice.
Eventhough though it has been raining all week, you cleaned my daughter's car very well along with the excellent job you did on the car.
It looked phenomenal, like it had never been wrecked... My daughter was very pleased.
Thank you if your timely assistance!
Greatly appreciated the quick turn-around time in getting the auto repaired and back in service. Thanks!
Customer service was great. Staff was friendly and helpful. Checked me in and out within 10 minutes. Reminded me several times to make sure I collect all of my belongings from the rental. Offered to pick up my car. So far, repairs look great. Will definitely use them again.
Great service. Especially liked the status updates.
Very satisfied. If any work needs be done in the future will return.
You guys did an amazing job. Thank you!!
It's strange, but one panel on my car, is now a different color from the rest of the car, and it's not even an area of the car that required any work. It looks very dull, almost as if it were waxed but the wax wasn't taken off.
Vehicle Make : Volkswagen
Color match was excellent, staff friendly and courteous. It took only a week to complete and my car was returned to me beautifully clean inside and out.
I had an absolutely amazing experience with this shop. I called to make an appointment to bring my car in and they were ready as soon as I arrived. After dropping my car off, I would get a text almost daily with updates on how the repair was going. They called me 4 times during the week it took to fix my car (I hit a bear... Who does that?!) just to let me know that my parts were being ordered and when my car was being started on and how it was coming along. When I finally came to pick it up, they had cleaned the whole inside and my repairs were just how they should be. EVERY single person I spoke with (there were 5+) were so nice and professional throughout this whole experience. I would 100% come back and I would suggest it to anyone! Thank you for everything!!
The vehicle was there for a small body repair. It took 3 weeks and the car was ready with the exception for detailing that took a week or that is what was communicated to me. When I went to pick it up, I wanted another 45 minutes making me late back to work. One of the main items repaired was not even tested - radio amp - no fuse was put back in it. How is that a completed operation or check on the repair that was done for completion? Was it ever checked? Thankfully it worked when I put a fuse in where it belonged. Wow, what a nightmare!
Vehicle Make : Range Rover
I was greatly impressed and extremely satisfied for the service provided by ABBA Auto Body & Glass of Durham on Alston Avenue. And, I would certainly be remiss if I did not personally thank Mr. Dave Blackwell, he kept me informed of the ones going progress of repairingredients my Range Rover! Sincerely, Kelvin L. Belle, Sr.
I had a great experience with Abra Auto. Ms. Patty is great and the adjusters were superb. Great place for repairs.
Everyone was so friendly and my jeep looks great thanks for a job well done
Finished earlier than what I thought. Friendly staff and trusted completely with all my repairs. Highly recommended.
Very quick and courteous service. Would definitely recommend Abra and the Durham location to anyone in need of repair work.
This was a great experience for me. I appreciated the daily updates on the progress of my car repair and really liked getting the free car wadh
Every person i met was courteous and very professional. Would recommend this company highly!
Great quality work done quickly and expertly!!!! Will definitely recommend to friends and family...
My experience with ABRA Auto Body & Glass was outstanding. The staff was very professional and everything went well & I was very satisfied with the end results. I am a happy individual with what ABRA has done. Will recommend anyone to ABRA.
Great job, great communication throughout! Thank you Patty for your concern. Much appreciated after our horrific experience.
Charlie & Dee Travella
Everyone at Abra were extraordinary in all aspects of customer service and my truck looks fantastic!! Thanks for your professionalism, concern and kindness!!
Great job they kept me in the loop explained everything made me extremely comfortable with constant contact.. Thanks Peggy
ABRA was extremely efficient, courteous and did an excellent job repairing my 2013 Toyota Camry. I will definitely recommend them to my friends, family,co-workers and neighbors. Thanks, ABRA for your prompt and professional service. Sandra Reddish
Great customer service. Did a great job on my car. Very satisfied.
Really appreciated the regular text updates because they allowed me to plan my day without making a nuisance of myself by calling all the time.
Great work on all the repairs and getting my van back to me on time!
Great communication along the way and made it super easy to drop off and pick up the vehicle.
"Personalized" texts (that didn't actually give me any info about progress of repairs or when I could expect the car back) were mostly just annoying.
Would recommend ABRA to others and do business with them again!
not fixed yet on first attemp
Everyone there was very friendly and professional. I immediately felt comfortable when I first arrived.
Everyone was very courteous . I received my auto in a timely manner. I will use them again if necessart
Professional, courteous, great customer service.
Excellent customer service and excellent repair work on my car. Made my car look like new. I will highly recommend ABRA Auto Body & Glass to all my friends and anyone in need of having their car repaired.
Great Service! Nick and Patty were awesome!
The job was done quickly and the repair looks great
Very time efficient and friendly!
They did a beautiful job and everybody in the front office was extremely helpful.
Very helpful, very accommodating.
Well Done...ABRA., You are an expression and a symbol of manifested excellence! Your customer, Orlando E. Harding,
Nick and Dave were courteous and respectful.
I appreciate the constant updates about my vehicle and where it was in the process. They were also able to finish it earlier than I was first told. Excellent!!!
The team was very responsive and efficient in the repairs. I appreciate the friendliness of the staff from the management team on down. Great group.
I appreciate the quality work preformed on my Acura. I am thrilled to get it back so quickly. Thank you.
Vehicle Make : Volkswagen
They are always friendly and professional. This is the second time they have repaired my car
Vehicle Make : Mitsubishi
Vehicle Make : Volkswagen
My car looks new again! Patty made things simple, Dave kept me informed and the rest of the team was great as well.
This is the best car service I've ever received. Fast, excellent Customer service, clear about the process, very friendly. Would highly recommend ABRA. Really impressed at how well they cleaned my interior. Unnecessary but appreciates!
There were multiple things wrong with my car once I arrived to pick it up. It was there for 4 weeks and will have to be returned for servicing to a part of the car which is no longer functioning but was during time of loss. The attitude of the personnel was quite disturbing as well. Upon arrival I was first told that the leveling of the car trunk was "that way when it arrived"... When in fact that was the area of impact during the collision. I had to point out things that a customer should not have to dispute as I got there. The rep later went back into the garage to fix it but... The attitude was unnecessary. Also, The car door was unlocked when I arrived and I was able to open the doors without entering the place of business first and without my key for entry. I was not pleased about several things, and will not recommend this place to anyone.
Staff was great to talk to, kept me informed of the progress of the repair, and the best part was they got the repair finished 2 days earlier than expected.
Thank you Abra!
Please recognize the General Manager Mr Blackwell in Durham NC in Alston Avengor being so thoughtful and understand the need if the client and the prompness that he and the staff brought especially during the hiliday
The Abra team is always great!
Everyone was a pleasure to work with at Abra. I hope I don't need them again, but if I did need repairs done to my car I wouldn't hesitate to take it there.
I appreciate the attention to detail and the updates.
My car looks great! No trace of damage. Thank you very much!
Thanks for going over and beyond to make sure my care was well taken care. I even got a complimentary car wash. Thanks a lot.
Thank you for the great job.
So far my experience has been very positive. My rating #9.
I was happy to constantly be kept informed about my repairs and any potential delays. That made me feel like a valued customer!!! Thanks Nick :)
I appreciated being kept up to date about what was happening with my vehicle and when I interacted with the staff they were courteous. Not being from the area and unfamiliar with the shop these things help to ease some worry.. Thank you!
You guys did a wonderful job fixing my car. Thank you
Abra was probably the best shop I've ever been to. They left my car as good as new! I would highly recommend this shop to anyone!
Thank you so much. Being out of state you made the process easy. I was very pleased that I did not have to miss time from work. Thanks again for your constant communications and professionalism.
I would recommend them to anyone! Great service with a family atmosphere! !
Very detailed oriented. A mixture of customer commitment along with on time service. The staff was very welcoming of which gave me specifics, never eluding or misguided information. This is as very apprecitive. I thoroughly enjoyed my unfurtunate experience with gratitude for services rendered from A bra. My car looks fantastic of which I cannot tell now which side was actually damaged. Parts matched my original and the time ROI never faultwred. Thank you team Abra.
Fantastic service my car looks brand new!
Good communication and quick turnaround
Vehicle Make : Volkswagen
Every aspect of my experience was very professional.
Vehicle Make : Volkswagen
This is the second time I've been to ABRA off of S. Alston Ave. They keep me informed throughout the whole process. All the staff members are understanding, kind, and helpful.
The employees at Abra were kind and courteous and they repaired my car in a timely manner. I would highly recommend this shop to friends and family. Ms. Patty is made you feel at home. She explained each step of the process for your car while it was being repaired. Great place!
Looked great. Done one day early. Cleaned interior. Thanks
I loved the consistent text messages. The people at Abra always provided updates when I called and my car was ready on time. It was nice feeling like I was being taken of by friendly people.
Everyone was extremely nice and caring about me getting my car back in a timely yet professional way. I enjoyed receiving the text messages that allowed me to follow the progress they were making. My car is back like brand new and I appreciate the time out in to make sure I was satisfied. Thanks Abra I hope to never need the services again but in the event that I may I know who I can trust with my vehicle.
ABRAy is providing more than they promise. Friendly staff and quality results.
They always keep me updated on my car and great customer service skills. The car turned out great
Car looked better than before the damage occurred and repair was completed in a timely fashion.
Easy, friendly, on time , and quality work!
Vehicle Make : Volkswagen
Two words: Nice Work!
They did an awesome job and were very helpful in working with the insurance company for me. My car looks great. They even vacuumed out the inside which I had not expected! I will definitely recommend them to anyone needing this type of work done.
Even though there were complications with the tow company the service that I received excellent and continuous information on the progress of my car repairs. The only improvment I would add is pictures of the damage that was found with the updates.
Great job! Car looks like it just rolled off the showroom floor. All my contacts were courteous,friendly and efficient . Thanks Dave chris and patty and all. Jim g.
Excellent work and great customer service.
Excellent service. Place me back into my car quick.
Great job, I'm really happy with my truck. It looks way better than I thought it would. I love the new running boards. Thanks for cleaning the interior, and thanks for the tires. I'm going to buy one more so they match. When I wrecked it, I thought I was going to loose my truck. You got it back to me in better condition than before I wrecked it. So thank you all very much!!
Always pleasant and the work is awesome!
The staff was amazing and very helpful with updating me on the status of my Acura. They took care of my car and brought it back to looking new. I appreciate all their help and service.
I'm very satisfied and happy with my chevy traverse, you guys doing very good job . definitely I will recommend. Thanks for you excellent work.
Texts only for updates. Should still call for important info (like car is done).
I'd highly recommend you guys to anyone. You're very easy to work with, and your service is top-notch. Kudos to you for running such a high-quality organization.
Excellent job on the repairs and think you for the detailing
You kept me up to date and did a great job on my Expedition.
The car was not fixed correctly and I had to wait 45 minutes for them to fix it after being told it was ready b
Christine and Patty were great. I was kept updated everyday. The car was delivered on time. We are pleased with the work Abra did. I will recommend Abra to my friends.
Thanks for doing a thoroughly excellent job from start to finish.
Thank you for the excellent work.
The staff was friendly and nice. They made the process easy. I will definitely come back again for all my repairs.
Even after additional damage was discovered, I was told I would get my car back on a Monday. I did not get the call to get it until Wednesday.
Work done very quickly. Car looks good! Coordination with insurance and rental car very efficient.
The staff was helpful and polite. They went above and beyond to make sure everything was easy in terms of getting a rental car. They completed the job early and did a great job.
Thanks for going above and beyond to help me! Your office gals are so wonderful as well! I hope I don't have any more accidents but if I do I know where I will be bringing my car!
The whole process was very smooth and efficient. I appreciated the constant updates and was pleased with the service of Christine. My car looked great when finished as well.
We had 2 scratches repaired and I truly could not tell where the repairs were done.
My air conditioning does not work. It had previously worked the day my car arrived, im sure it was a minor mistake but is still an inconvenience. Will return to get it looked at.
The **** made sure the color was just right!
Christine kept me informed and was very personable!
I would say job well done by the entire team and thanks for going the extra mile!
I was totally pleased with your service. My car looks great and it was completed on time. Thank you very much.
I will readily refer people to ABRA. From the estimate thru the completion of the repairs, Charlie, Christine and Patty could not have been more helpful, responsive and professional. In a situation that really is a nuisance to deal with, they honestly made the process as hassle-free as possible. They communicated with me regularly during the repairs, and completed the work ahead of schedule. I am so pleased with their work, I hope to have some additional paint work done soon. Highly recommend the team at ABRA!!!
An A1 professional team. Old time customer service!!!
I would definitely reccomend your service, based on my own experience.
Thank you for taking the time to make my experience as personable as you did.
The manager did a great job making sure my car was right before delivering my car back to me.
They did a great job!! The staff was very pleasant to work with. I would recommend them any timer.
I am very satisfied with your repairs, the customer service was very professional and top rate. Your company is first on my list for body and glass repairs. Thank you very much for the expedite service. Greatly appreciated customer.
Always professional and do an awesome job and repair done in a timely manner. I will recommend to friends and family
We appreciated the updates and knowing that everything was moving along on schedule. Everyone we interacted with provided excellent customer service.
My experience with ABRA was excellent. Ms. Christine was "awesome". You guys kept me informed about my vehicle every step of the way and it was very much appreciated. The little text messages were darling and to top it all off when I arrived to pick up up my car it was spotless. Thank you guys for taking care of my vehicle and making look as close to new as possible. Thank you for being good genuine people.
Vehicle Make : Volkswagen
Fast, perfect fix, even marched the color perfectly
Dwight **** did an excellent job.
I love the way the body shop communicates with you throughout the entire process. They were very friendly and showed that they very cared. When I picked the car up the repairs were perfect and my car was clean inside and out. I would definitely use them again.
I will like to thank everyone on the excellent job they done. Everyone was respectable & treated me well & I will bring my car back there any day. Also send ppl I know. Thank you
This is my first experience with Abra and
they have went in over and beyond service thank you so much for the great work and customer service you have given me .I will
be telling everyone I know to take there business to yall thanks so much to pam and Charlie for making me feel at home and cared about 110% satisfied . Thanks again
The team was quick with the repairs and my car looks like the collision never happened. They also did a great job of understanding my insurance info with me and keeping me updated all the way through.
They were great stayed in contact with me during the whole process. I could not have asked for more pleasant and cooperative very understanding of my time.
Your staff was very informative and helpful. They answered all our questions and were very engaged in making sure that we were satisfied with the work done.
My car looks amazing. I appreciate the quality work that was done and the frequent communication to keep me informed during the repair process.
The experience was far better then I expected. The folks I dealt with were informative, polite, and helpful at every turn. They appear to have spotted every issue of damage based on one day of driving it so far. My worries were that they would not do it as well as the dealer could and, from what I can tell, they did it better. They stayed in communication with me the whole time and got the car back to me in the promised timeframe. They let me leave the rental car with them for return which was quite convenient. They were awesome and I'm happy with having gone with them instead of the dealer.
My service supervisor was fabulous. Timely and great work done to repair my car..
They were fabulous and took care of my situation in a timely manner. I was completely satisfied with my service. I would definitely recommend them!!!
Excellent communication throughout
I highly recommend ABRA for their excellent work and friendly atmosphere and wonderful communication.
The team at ABRA kept me informed every step of my car care needs. Thanks for all your hard work
the repair was well done. it was also done in a timely manner. and everyone that I dealt with was friendly. I will most certainly recommend you all two friends.
Vehicle Make : Volkswagen
Car was ready 2 days before promised. I thought there might be a delay due to bad weather, but was pleasantly surprised. Car looks great! Christine was also awesome in helping me get everything set up, including the rental car. Top notch service! I really was impressed! Thanks again!
Kept me updated very well. I really appreciated that very much.
The service was excellent both on phone and face to face. Very warm and kind people. Keep the good work. Hey my car looks like new.
The profesionalism and kindness cannot be matched anywhere. This was an Awesome experience. There are no words for the end result. My car looks like a brand new Chrysler 200! I am so grateful for this experience. The Staff made me feel a part of the ABRA family. ABRA AUTOBODY & GLASS, I AND MY FAMILY SALUTE YOU!!!!