Great communication throughout the process
The whole car has a after spray when was painted. My car body wasn't that feel roughness when it went in. They need to fix that.
Everyone was very nice and professional
I was very pleased with Abra assisting me with my vehicle. The front desk to obtaining an estimate, as well as the actual body work was first class! I would refer anyone to you all.
I was kept informed regularly on the progress of the repair via text messages as well as direct phone calls.
I really appreciated the proactive approach of keeping me updated on the progress.
Matt was a good sport for not kiling me & the front desk lady for playing a practical joke on him!
I find this while texting thing impersonal and negative.
Beautiful job, paint is a perfect match. Great work!
Every person involved was informed and helpful. I would recommend to others.
Thanks for the quick and friendly service!
Easy to make an appointment, easy drop-off, informed every day of status. Repair looks great. as before, ABRA has always done a great job for my vehicles.
Quality job, good service, save me time and money. Highly recommended!
Professional in ever sense of the world. Repairs finished ahead of schedule. Keep informed throughout the process. I would recommend this ABRA to anyone in need of body repair work to their vehicle.
Kept me updated every day. Very efficient
Preston was kept me informed on daily basis by phone and text They were so courteous. I highly recommend Abra. What a very pleasant experience. My car looks incredible. No sign there had been an accident.
Kiddos to the entire team for their professionalism and customer care!
Very easy to schedule and car looks and runs great now
Loved everybody involved. The lady upfront was super nice and very professional and so was the lady who over saw my repairs. I am truly blown away by the ABRA teams performance. thank you
Deitra did a fabulous job on my Camry not only on the workmanship but was ahead of schedule. I would any day trust ABRA . Thanks
Repair was done quickly and correctly.
Very happy thank you very much
Excellent communication. They did a fantastic job fixing my car and when it was done, they delivered it to my house!
Preston & Mildred at the Collierville, TN, location were extremely helpful and consistently updated us on the progress of our vehicle.
The repair itself appears to have been done very well and our van looks good as new.
Great experience and I will happily give ABRA my business again.
I'm being very honest when I say this. I have never been to a place that had the level of customer service that abra did. I was introduced to every single person at the location and all of them came to shake my hand!! I was blown away by their welcome attitude and very professional. I hope I never get into another accident but I can say I will find a reason to bring my truck back to Abra just for the experience of excellent customer service and how they made me feel!!
ABRA did a great job on my car repairs. It looks great. They followed up regularly with the status of my car.
Courteous staff. Excellent service.
I appreciated the text updates daily.
Everyone at Abra was so nice. And Preston called me every day with an up date. I would recommend Abra to everyone !!!! Excellent customer service and I couldn't be happier with the work you did!! Thank you so much!!
Efficient, prompt, perfect fix
Kept me informed throughout process
Thank you for getting our car finished earlier than promised. We appreciate it.
I will use Abra in the future
Nothing you were completely professional in your communications and repair work. I heard you were a great company. Now I know it's true will tell everyone I know how pleased we are. thanks
Outstanding work by Matt, Deitra, Mildred, Jay, Len, and all the team at your Collierville shop !!
Great Job quick on car return.
I was very impressed with the service. As soon as I walked through the door, I was greeted warmly and helped immediately. While my vehicle was being repaired I was kept well informed on the progress and it was completed in a very timely manner. I will definitely be recommending Abra to all of my friends!!
Deitra was wonderful! She completely explained to me the whole process, what would be done with my vehicle and kept me up to date with phone calls letting me know what was going on! I will highly recommend ABRA to anyone!
I appreciated the constant updates via text messaging.
Staff were courteous and professional. My agent Preston went the extra mile. My only complaint was I was told the car would be ready in 2 days however it took 3 days. Otherwise the repair was excellent and I would recommended them to others
Prompt response, very curtious, daily updates. Thank you for your services.
Staff was very professional and courteous. I was informed daily on the progress of the repair. Haven't had the chance to completely examine the work, but I will make a point of having a full reply by Monday.
Deitra and Mildred rock. They provided superior customer service. Thanks.
Everything went great. Communication was wonderful
Just one negative: the text message I received saying the completion date had been changed to 3 days later. This was alarming and disturbing. Turned out not to be the case and was told it was just a standard automated message. It created unnecessary anxiety and marred an otherwise totally satisfactory experience.
Deitra and Mildred went above and beyond in taking care of me during this repair. Deitra kept me regularly posted on the status of my repairs. Mildred had me dropped at the rental car location when enterprise rentals took longer than expected to pick me up. Thanks! I would definitely recommend this Abra location to friends and family. I came back here after the excellent experience I had here last time. Without any second thoughts, I know I can trust this location for any of my future repair needs.
Everyone was very friendly and helpful. I like the way I was kept informed of my car's repair progress.
Excellent speedy service and communication. I would highly recommend. The best I've experienced!
I had a great experience w you. Fast, prompt, and courteous.
Deitra did a nice job. My car looks very good. I appreciated the frequent updates.
Deira did a great job with my project. The vehicle looks new. Thanks..mike starrett
Very please with the repair work. Received super customer service from all the staff members. Thank you for the quick turnaround!
Very professional! Feel confident in the repairs and will certainly return!
Very accommodating, professional and friendly..great customer service! My car looks great and was finished in a day!
A perfect job, I could not tell where the damage was. Fabulous job guys and the price was so fair????
I was very impressed with the daily updates! Deitra was amazing!
Appreciate the follow up by Detra (hope I'm spelling that right). Appreciate the daily follow-up.
Great job as always. Thanks
Mildred and Preston were very helpful.
Am completely satisfied with the work you done
Staff helpful and phone calls on status of part order helped plan service call
Really appreciated the updates! Car looks great!
ABRA was very professional, kept me informed and worked quickly to return my vehicle to me. My car looked like new,consider the damage it sustained. Again very professional and courteous.
Dieters was great! Good communicator!
Matt Biggerstaff was excellent ensured that we received the best customer service. Deitra Jones went above and beyond in keeping us informed while the vehicle was being repaired, excellent customer service.
Arriving at my house after picking up my truck this afternoon, I noticed that the driver's seat texture felt slightly different than I remembered. I chocked it up to not having driven it in nearly a week. When I reentered the vehicle tonight to go to dinner, I felt certain that the texture was indeed out of the norm. I walked around to the passenger side, and the seat felt fine, just like it had before. Back to the driver's seat, I pressed down on the fabric, and discovered the foam below was cold and wet! I opened the driver's side rear door, and discovered the same issue with the left side of my rear seat. Additionally, a few towels and blankets that were in the underseat compartment were completely soaked. The carpet on the entire left side of the vehicle was also wet to the floorboards below. Also present was a distinct mildew smell, that I believe was covered up by some sort of "new car smell" scent when I picked up the vehicle. I will be contacting USAA, my insurance company, to file a complaint and determine a remedy.
Great customer service and very accommodating. Beautiful repair and car cleaned from bumper to bumper. Great staff, will be my first choice for any future repairs if needed! Highly recommend ABRA!!!
Especially appreciate the daily updates provided by the Abra staff. Made me feel confident of the Abra efforts and subsequent results.
I experienced nothing but concern and professionaism having my vehicle repaired at Abra. I will always recommend this branch of Abra who all seek car repairs. Special thanks to Deitra Jones and Mildred at front desk.
Appreciated the follow-up by Mildred. She is a gem in that regard. Thanks for the focus by Josh.
Vehicle Make : Volkswagen
Denise was great to work with!
Very professional and knowledgeable . Friendly and willing to listen to my needs. Great experience.
Very helpful and informative throughout the process. Denise and Mildred were very customer focused.
Really good work , I appreciate the extra effort taken in the repair , it makes it easier to live with , and great communication, Thanks again , Anthony
The communication that I received was excellent. I knew exactly what was happening with my car. The work was completed on time and with quality workmanship. I would not hesitate to use Aabra again and recommend them to anyone needing auto body repair.
ABRA was very quick in getting my car fixed and back to me. Denise kept me updated every step of the way.
Josh walker was great! An asset to your team.
Friendly, fast response/repairs and high quality work . Very satisfied!
Great job as usual. Thanks Dense and Jerry and Matt
Used y'all several times and a great job every time.
Thank you; great service!
Appreciate the good work and timely resolution.
I was kept informed every step of the way. That was very reassuring. The team was very helpful from start to finish.
Friendly staff and very timely work.
Not only was the service excellent, the staff was very respectable of my time. I was in and out. Great staff and remarkable service.
They should make sure to assess the integrity of the electronic hookups that are replaced and ensure the windshield washer hose connections are correct before releasing the vehicle.
I was very happy with the work and the customer service.
The Abra team was efficient and professional every step of the way from checking in, to getting me a rental, to keeping me updated daily on the status of my vehicle to checking out when my vehicle was ready. The repairs to my CRV look perfect thus far. The paint match looked undetectable, but I will be looking at it over the next few days in sunlight since the weather was stormy when I picked the vehicle up. Abra in Collierville came highly recommended; I'm very pleased thus far; and will not hesitant to recommend them to others.
Denise was the best. Work very professional and well done
The repair was performed quickly and the car looks great. There was more damage beneath the surface and the repair cost was about 300 higher because of this. Also, I had the manager not replace the damaged wheel and that decreased the cost. (This sounds more complicated than it really is.)So, they returned the insurance check to me and had me write a personal check to pay for the repair. However, the difference between what I paid and the cost of the wheel had not been accounted for at the time I picked up my car (yesterday). So, at this point,Geico owes me more than 300. This amount, plus the difference between my personal check and the original Geico check, will allow me to have the 800 to buy a new wheel in case there is actually more damage that I suspect. GEICO included the cost of replacing the wheel in the amount of the check they issued to me. It looks like cosmetic damage only to the wheel and not structural damage; that is why I asked that it not be replaced and have ABRA just refund the cost of the wheel to me. So, after a long story, it seems that I am now waiting for my refund check from Geico (or from ABRA, if they send it to ABRA). When I receive the refund, then I will be 100% satisfied. I was a bit uneasy about all this because I told the ABRA manager that I did not have any "pull" with Geico, and may not get my money from them. I was thinking that I should have just let ABRA replace the wheel and ask Geico for additional money to complete the repairs. However, the ABRA manager said he had pull with Geico and he would be sure that I get my refund. Thanks Joe K
I appreciated the daily updates on how you were doing. Everyone was very
polite and informative. Would use you again.
They did a great job from start to finish and kept me informed all the way through I highly refer them to others thanks for taking care of all the details and being so professional
Excellent service and communication
This was the second time this year you guys repaired my vehicle after suffering rear end collisions both times. And both Times you made the experience less dramatic for me.
Great service & perfect repair!
The man giving me the estimate took the time to educate me and I felt valued.
Repairs were completed in a nice and timely manner. I was given phone calls every day with updates on the repair process. I appreciate the caring service.
Impressive, professional team.
Very thorough service and frequent updates!
Very professional staff. Communicated updates daily. Great job.
ABRA did an awesome job! This was my first experience with ABRA. That is why I chose to come back. Great job and awesome service during a frustrating time
Excellent customer service and quick turnaround. Thank you!
Everything was handled very professionally. We would recommend Abra to our friends.
Vehicle Make : Mitsubishi
I am very satisfied with the work you all did. My truck looks as if it never had a problem so again a job well done. Thanks
Great team at the Collierville location! This was a very pleasant experience!
Everyone was very professional and attentive.
The team did an outstanding job
Denise and Mildred was a big help. Thanks
Fast and professional job from beginning to end. Well done!
Denise Hayden did a fantastic job in keeping me informed of entire repair status everyday until my car was ready. Also she helped me review the repair quality and post repair care instructions. ABRA should be proud of her and her team.
I appreciated how well I was kept informed. Thank-you
Fast repair and great communication!
Everyone one was very professional and friendly. The service was done very quickly and we are very satisfied with the results. I will definitely recommend you company to others
Great service and daily updates. Would definiteley reccomend them.
Great service repair went like clockwork it was a great experience. Will definitely use them again and refer friends aswell.
I was treated great My attendent did a awesome job. My truck was ready the date she said
I really love how Deitra Jones kept me updated at every single step of the process. EXCELLENT!!
Kept me informed on the progress of the vehicle.
Everyone was very professional and the work done on my Denali was above expectation.
Thanks to all
They were efficient and wonderful to work with!!
Abra did a great job in my vehicle I wouldn't go anywhere else I would definitely recommend other's.
Completely professional and on time. Will recommend you all to everybody!
Appreciated frequent updates
It's been a great experince
Your staff was very courteous and knowledgable. I was very satisfied in the price and the timely manner in which I had my vehicle back. I really don't think anyone else could have done a better job. I would most definitely use your Collierville Abra location again. Thanks !!!
My car looks great. The service was excellent!
The service was exceptional. I appreciated the daily feedback on the progress of the work. I would definitely recommend Abra to people.
It was an exceptional experience.
ABRA went above and beyond to complete the repairs to my car in a timely manner, ahead of schedule actually. Everyone was friendly and very professional.
Very professional. Great service. My car looks like brand new. Thanks for the excellent experience!!
The service was fantastic and the daily updates meet all of my expectations.
The level of customer service that you guys have is impeccable. I was constantly informed, they were ahead of schedule, and the work looks great. Thank you for your hard work.
They ( Deitra) were quick with the estimate and just as fast with the parts to fix it. Deitra always kept me in the loop and had the car back fixed quickly too. Everyone was awesome!!! Will definitely us them again. Thanks
There was some confusion about the acceptable form of payment that caused some inconvenience
Everyone I dealt with was great. Thanks
Kept me constantly informed of the progress.
Jay, Mildred (love her), Deitra were VERY profeesional, friendly, and informative people. I received a call and text daily to update me on the process of my car.... I did have a small mishap but Mrs.Mildred made sure it was resolved... I highly recommend Abra Auto & Glass to anyone who needs body repairs...They offer a lifetime warranty on their work...
- Regular Updates from the estimator Deitra Jones was really helpful to know the status
- Updates as messages was useful
I found the ABRA Collierville team and very specially Dietra Jones to be very helpful and receptive to my concerns and questions. She always kept me updated on work progress on my vehicle. It was great working with her.
Customer service was great, car looks as good as new.0
Abra and Denise did a great job. Texting daily status updates is a great idea and allowed me to schedule my day so I could pick up my car when ready and drop the rental off. Nice, efficient system.
Absolutely great work very timely
Vehicle Make : Volkswagen
This ABRA Shop is one of the most professional & courteous shops.
I have used them over 5 times over the years & their quality is superb.
I want to praise Ms. Mildred the Customer Service person at the front desk for her alertness & kindness. Also Deitra, my Service manager who quoted my vehicle & kept me in the loop was awesome !
Great body shop, and the most concerned and friendliest team I've had to deal with. Great job!
You did an excellent job as always.
Thank you. Maria H
Thanks for finishing ahead of schedule.
Completed fast and notify me about status.
Overall well done.
Vehicle Make : Volkswagen
They were quick and courteous . I received text one after another to keep me up to date on the progress of the repair and the staff were helpful and friendly . I will def recommend to any friends who need vehicle service . Great job and very pleased !!
The quality of service was excellent. I was worried about always having to step away to take a phone call, but the up dates via text were wonderful. Debra always left voice messages though that went along with text message which was nice.
Denise was a pleasure to work with. She kept me informed throughout the entire process. Would definitely recommend Abra.
I had a wonderful experience I would definitely recommend this company to family and friends.
The regular updates via text message was perfect for my schedule. Everyone that I spoke to had an upbeat and friendly attitude which seems increasingly rare these days. It was a refreshing experience and I have already been recommending ABRA to my friends. Thanks to everyone involved!
Denise Hayden did a wonderful job from beginning to end. She explained what Abra would do with my car & answered all my questions. I was very impressed that she called me daily giving me updates on my car's repair. I was pleasantly surprised at how quickly my car was repaired. You would never know the car had been wrecked! It looks brand new!!! Thank you to Denise & Abra for a job well done!
Vehicle Make : Volkswagen
Dietra was wonderful. Everyone was. Kept informed. If there's a next time, I'll take it to ABRA
Amazing job with amazing customer service
Friendly and professional!
Once again a job Well done and very professorial staff
Denise did a great job of keeping me updated. The car looks great,almost like you detailed it.
Great people and service. I will gladly recommend you to others.
Absolutely the nicest and most efficient staff anywhere. Would recommend and would use them again.
The work is flawless and staff helpful and cheering.
Every one was professional and could not be nicer
Service was very professional and prompt.
They were fast with my car repair. I appreciate Abra keeping me updated on the status of my car repair. My car looks great!
Denise was eceptional.People like her make or break a company in this competitive industry.I feel that ABRA went above our expectations and her willingness to seek customer satisfaction will be remembered by my family.
Everyone did a great job and communications was super.
The body work on my Honda looks just like it came from the dealer... Looks new!!
The staff there is very nice and polite they made sure the job was done right and right on time I will continue to use you guys in the future and refer my friends Thank you