My car was drained of oil
Vehicle Make : Mercedes Benz
When I picked up my vechicle it was apparent it was not inspected prior to it's release. Damage was visible to my untrained eyes. I was told to bring the vechicle back on Monday. I was unable to drive off the parking lot successful before I noticed popping and rubbing sounds. I was told these notices were from waxed tires. I was again to return car on Monday. I soon discovered that the passenger door would not open.Afer driving Three miles from Abra I found my self in the middle of heavy traffic vechicle disabled and asking others to help push my car out of traffic and getting towed back to your facility.
The two ladies who took care of me were both very nice and friendly. Although, I was disappointed to pick up my vehicle from the shop after a break in, finding some sort of black ink all over my passenger leather seat. I also noticed that my AC was only blowing cold air on one side instead of the other - it was not doing that the day I originally dropped it off. I really hope someone will take care of this for me I’ve taken several vehicles to Abra and have never had a bad experience until now.
My car is back to being pretty. The only thing I was upset bout is the light I have one side that's black the other side sliver it don't match.
I am very satisfied and your people were very kind and helpful thanks to my insurance for referencing you guys
Samantha is an excellent sales advisor.
They are the best in the world all of them was so professional and kind to me I say Hats off to a wonderful and beautiful group of people. God Bless them all Keep them all forever. Thanks Margaret. ****
Vehicle Make : Mitsubishi
I was informed of the progress every day, and everyone was very courteous.
I was a little disappointed with the communication process early in the process but everything turned out fine. My car was ready at the estimated time. Work completed looks great! Can’t tell it was damaged.
They did wonderful with repairing my car.
Tire wheel lock not putback on car,my key for the lock they kept, I have scratches on car were they made repairs at I'm not happy at all about the experience I have with you all.
Thank you for a great job!
When my vehicle was returned, although the damage was fixed I am unable to open my rear passenger door and it should have been handled prior to me recently my car back
My truck was never finish, the body work was less than up to par. They didn't replace any clips in my truck, I have two different colored headlights, they took my expensive l.e.d. bulbs that still worked and replaced them with regular bulbs. Took three weeks to get my truck back and it still has broken parts because no one knows how to run a body shop up there.. lady over the phone hung up on me while I was trying to get my truck figured out.. y'all will be out of business soon.. have contacted several people including my insurance agency advising them to stay away from this shop. Terrible customer service as well.... I will NEVER use Abra again.
Excellent Customer service. I will recommend you to others.
It was a complicated repair. Everything looks great, and the car is driving super well. I expect that to be the case in the weeks and months ahead. I would definitely use ABRA again, and Tina was great.