Personnel were courteous and professional. We were kept informed of progress. Work was finished earlier than expected. Very pleased with service!
You guys did an awesome job on my camero!!!!
The customer service at Hendrick Collision Center Fayetteville is phenomenal all around! Everyone was friendly and respectful - from the moment I walked into the building until the day I picked up my vehicle. Chuck, the men who worked on my 2007 Honda Pilot, and the two ladies who work at the front counter, should all deserve a GREAT ROUND OF APPLAUSE - RECOGNITION.
I would definitely recommend Hendrick Collision Center Fayetteville to my family and friends.
Keep up the GREAT work!!
Very impressive with the repair quick turn around. Thanks
Yes they did an excellent job! They were courteous and friendly and very professional. I appreciate their service and help????????
It was quick. I like that.
When I got home, I realized there was paint spray all over my headlights like they weren't taped off when the bumper was being painted.
Everything was done in time and in order thanks
Great customer service keep up the good work thank you
My experience with Hendrix collision is always OUTSTANDING! Garrett and Roe are very professional and knowledgable when it comes to the type of service and repairs for my vehicles. I love coming in for an appointment knowing that Roe is going to be there to meet and great me with a smile. I enjoy the service provided by the Hendrix team. Roe is the BEST and I can honestly say that she makes it her purpose to ensure that you are totally satisfied from the beginning of the job until the end. Please give her a bonus or raise because without her I know that your team would suffer a great lose.
Vehicle Make : Volkswagen
My cat was covered in some sort of overspray like dirt. I still have to clean it off, it should not be my responsibility to clean the car after a repair was done there.
This is my second time having repair on my car at this shop and location. I honestly have to say i have yet to be unsatisfied with their service. Vacuumed, wiped down and washed my car! Complete surprise! I would highly recommend anyone i know to go there for their needs. Thank you guys for the hard work that's lacking in a lot of business and i greatly appreciate it.
Great Staff and very helpful!
Everyone very professional and very friendly.
What a great cooperative effort: Geico, Hendricks, and Enterprise! I never thought everything would go so seamlessly! Everyone was very helpful. My only complaint is what in the heck did they wipe the dashboard panel with? It is a sticky, filmy mess! Otherwise, Red looked great!
I appreciate the phone calls on the status of the repair work done. The work was thoroughly explained and any questions in had were answered.
Customer service was awesome. Great team
A job well done keep up the great work
Great service, friendly staff, awesome repair work...
I enjoyed working with Gareth cook. He was very nice and professional. Hope you guys keep him around for a long long time!!!!
Great job and excellent customer service
Absolutely fabulous service. And so fast. Thanks so much. Lois White
Very good service, communication,friendly and made sure that I was satisfied.keep up the good work
Great service and courteous staff
My drivers side handle looks great as well as the paint job but the driver side door lock was not fixed. I was told by the adjuster that they would wash the car afterwards & it was definitely not washed. There seems to be a film of some sort all over my car, the headlights are even foggier then before. While I was standing at the rental car counter I overheard 2 women across the ****talking badly about me & my situation with my vehicle. I have never been so insulted!
Caint tell it has been repaied.looks like it did when we got it. Thanks
I just was wondering why they would only pin strip one side of the car?
Thanks my daughter Chanteil was completely satisfied with her new car and the care she received.
Everyone there was quick and friendly and I got my vehicle back within the estimated time frame. Great service!
I'm very satisfied with the staff, thay are polite and the service was great and fast. I highly recommend this shop.
Customer service is a plus Leslie the receptionist was very courteous and answered all question to get things started. Rob Culver was very professional and knowledgeable in his line of work. He assured that my vehicle was in good hands and kept me informed during all phases until completion. I appreciate the promptness and professional courteous I received on my first visit, thank you for a job well done. Having a rental center attached alleviate the headache of traveling and locating a rental center.
Great customer service! Everyone I spoke to was profeasional and helpful. Great job!
I appreciate the text messages I received. It was very helpful
Awesome job from Joe and the team! Everything went smoothly and the service was excellent
I appreciate how the entire Geico team valued my time during the entire process.
very effective. complete job in time frame quoted. happy with Hendrick
Keep me updated on the progress on my car and finished within 2says.
Good job great Body shop!!
I was very satisfied with the work done on my car. I was equally satisfied with the quick service and feedback.
My repair was done very quickly. Customer satisfaction is definitely their highest quality. Very happy with their service!
Awesome service. I couldn't be happier.
Great service. Also, appreciate the follow-up and messages on status of repair.
I was pleased with the periodic text to inform me about the progress of my vehicle. I really appreciate the prompt turn around time. Excellent job with the completion
They were very kind and very helpful and answering all questions and they kept up dated about my vehicle and very courteous thank you very much!!
Kenny was great, very thorough and explained all parts of the process from appraisal to repair completion.
we were satisfied with the service
Well satisfied! Repair was above and beyond what I expected for a 16 year old car. Paint matched and you cannot tell where dents were and car was repainted. Please pass along to your team a "Thank you very much" for doing such a fine job on my old car!
Friendly experienced staff, fantastic repair job, looks like new, thanks
The repair job looks the same as it did when I brought it off the lot at the dealership....Awesome!
Brought my vehicle from being badly damage to my bumper but brought it back to life. Thanks!
Great operation. Love your commitment to customer service.
I was very satisfied a job well done thank you so much
Very professional, fast, and easy to work with. The team kept me up-to-date on the progress during the entire time. Great communication!
Great work to my car looks good as new and also great customer service and fast service that made the process that much better for me!
Thank you for doing such a great job!
You guys did a great job!!!!!
Thanks for the good work... It looks great!
A few hiccups but Corrine made sure things were taken care of.
Excellent job- looks good
Unorganized, miscommunication.job was done incorrectly on the car. Geico representative was very unprofessional.
I was completely satisfied with the customer service and repairs to my vehicle i would more than likely recommend them to anyone.
I was charged for hail damage for my rental because the inspecting rental agent and i missed the damage. Fayetteville had massive amounts of rain and hail on Feb 25th and we got the rental the next day. The agent we turned the car into blamed the damage on us and forced us to pay another 250 insurance deductible that their agent missed.
Very professional. Overall, it was a hassle free experience in every area.
Keep up the awesome work! Thanks again! Ken
I've worked with this center before and loved the communication, this time however was not a great experience. I recieved text messages saying my car would be done on the 1st, then got one saying thank you for using your company. It took me a couple hours of calling to get anyone on the phone to see what was going on before I found our my car was done. Clear text messages and people who answer the phone would be great for next time IF I use this center again
I would like to thank the entire team at Hendrick Collision Center. The work that was done on my wife's car is the best in town. The staff is very professional and very helpful in answering all of my questions. Once again thank for a job well done.
Vehicle Make : Land Rover
Staff was outstanding.The claims adjuster that work my case was outstanding. Car was washed inside and out. My vehicle was also vacuum. Great experience! !
They are always great to work with. I will always go to them
Thank you for all the updates on text message and I really appreciated that you washed my car and cleaned it out. Thank you for taking such good car of my car. Also everyone was very polite.
Fast work and was kept informed through the whole process. Great work and very customer friendly and Roxy was absolutely great. Will recommend to friends. Thanks for the great job guys
In the beginning I was very satisfied, I liked that I was able to get in quickly for an estimate and set my repairs. I was quoted 7.5 hours or two days for my repairs. I brought my car in on a Wednesday and was told that it would be finished on Friday. I completely understand when things go over and aren't fixed by an estimated time, because it is indeed just an estimate. On the Friday that my car was supposed to be finished, I received a call saying that it would be done on Saturday because it was drying, that was perfectly fine with me. Saturday i received a call saying that my car would be ready for pick up by closing, around 1:00 pm. I was unable to make it that day due to being at work, but I was told that the car would be ready first thing Monday for me to pick up. I was told that a Saturday detailer had come in to do the detailing and cleaning of my car. I arrived at the shop 8:00 am on Monday, my car was not ready, it still hadn't been painted or cleaned out. When I got my car approximately 40 minutes later, the car had been cleaned on the outside, and a portion of the inside, only the passenger side and back seat had been vacuumed. The cleaning wasn't a big deal to me, I can clean my own car, just the fact that I was told the car was ready Saturday, that a detailer had come out for my car, only to find out that wasn't true. Once I left with the car on Monday, I headed towards work to find out that my blinker wasn't working and had to return to the shop for another 30 minutes for that to be replaced. I feel like all of those things should be checked before the cars are taken off of the lot
You guys were so prompt in getting us our car back, thank you. I don't even know what else to say. We are just so glad to have our Flex back, we missed it while it was in the shop. Just thank you for being so quick.
excellent job. thanks gareth for taking such good care of my car. it was clean and the repairs looked so good.
I am satisfied by the device from Hendrick collision
Standing service as usual outstanding service as usual
I called my adjuster after reviewing my estimate, I asked for a call back, and never got one, but continued to get calls saying my car was ready but was never able to speak to adjuster
Friendly efficient reliable and honest
Great service from reception through receipt of my car...thank you!
Loved the updates and friendly staff! Thank you
Got my car back in less than the time I was promised so I'm very pleased with the services.
Vehicle Make : Volkswagen
I appreciate the promp,t professional, and excellent quality of service.
It look so good thank ya'll for UR teams
I think Hendrick Collision Center could not have done any better! I'm very impressed with your work and couldn't be happier. And it was done in a very, impressive timeframe.
Everything was fine. Thanks for working with me.
Everyone was very nice and accommodating. The process was so quick I almost couldn't keep up with what was going on. I have never had a claim process that was so expedient and efficient.
Everyone was so wonderful! They made the whole process so easy. The repairs are fantastic and I was given an awesome rental! Will definitely use your serves again when needed! Thank you so much for taking such great care of me and my truck!
Thank you for completing the work in a timely manner. I would recommend your facility.
I took my vehicle to Hendrick for a quick overnight in-and-out touch up of the repair on Wednesday, November 18 at 1:00 PM. On Friday, November 20, after no word from Hendrick, I called them to check on the vehicle. The receptionist put my call through to Joe's line and I left a message for him to call me.
To make a long story shorter, it is now Wednesday, December 2, over two WEEKS since I dropped off the vehicle. My most recent telephone conversation is that the truck is SUPPOSED to be ready by tomorrow.
Am I irritated? You bet I am.
Vehicle Make : Mitsubishi
Give everyone involved a raise please!!!
Professional and courteous. The bumper looks brand new, and thank you for the car wash.
Everyone was very professional and courteous.
I've had body work done on other vehicles that I've owned over the decades at various body shops and my experience at Hendrick's is by far the best I have encountered.
I truly had a wonderful experience. The service was professional and I am overjoyed with the workmanship and repairs. It was completed and ready as promised with amazing customer service. The customer service department was the absolute best I've had in recent memory. They kept me in the loop and well informed throughout the entire process. Your entire unit there is outstanding and I highly recommend your repair service. Please keep up the good work and customer service. Stan King
Appreciated the updates along the way and how simple they made the whole inspection and repair process! Thank you!
Vehicle Make : Mitsubishi
Hendrick Collision Center in Fayetteville did a wonderful job in repairing both of my vehicles that were involved in an accident.
I was updated with the progression of my vehicle repairs and the overall professionalism of the staff was great. Thank you
My car was returned to its original state, and completed in a timely manner. I truly would recommend your top notch services to anyone.
Never spoke to somebody from Hendricks, but the person from Geico left me feeling unhappy about the experience. I definitely would not choose a Geico express location in the future. Please don't think this is about what work was or was not done, but rather about the lack of customer service I experienced from my Geico representative. No need to contact me about my experience, I have decided it's best not to choose a shop that works directly for Geico or any of my future chosen insurance companies, it's best to keep them separate.
The customer service was above reproach. I enjoyed the smiling faces and recommendations.
No I wonder how much you all will charge to paint and install the body kit on my 2012 Chevy Camaro RS
I found the Service to be prompt, courteous, and professional and would recommend to anyone needing collision repairs.....
I thought you were going to paint. There are area that are scratched under the door that wasn't their before
Extremely happy with the curtesy shown, the job performed, and the quick turn around. Definitely a 10 rating!
Kept me updated daily and very nice crew.
Fast and friendly service thank you.
Our adviser, Kenny, was very informative and extremely nice which helped me feel comfortable in a stressful time. He answered our questions every time we had one throughout the process and even returned to the building after leaving when we stopped by unexpectedly with a question! Very friendly and professional staff!!
They were fast and really nice and I appreciated the updates
Excellent job thank you for cleaning our car inside and out also
Custom service was very nice and did their job very well.
Vehicle Make : Volkswagen
My car looked brand new couldnt tell where any damage was im very pleased at the service and quality of work every one was so polite and courtious i give the whole department a great big cudos i would recomend you to every one 100% satisfied
Everyone was so very kind and professional. The staff made sure I was aaware of what was going to happen and that I was well informed of what was happening with my vehicle thank you alldor awesome customer service
The staff was really nice from beginning to end with updates every few days.
Best experience I've ever had with the Hendricks organization! Too bad you don't sell or service Toyotas. Ryan was wonderful. Those who worked on my car did a great job. Kudos to you all at the collision center.
I liked being informed throughout the entire process.
The staff was very friendly who were repairing my vehicle. Was not pleased with Enterprise.
No, when I came to pick up the car the molding was not sticking by the spot they had fix.It was very messy looking.
Everyone was extremely nice, courteous, and professional!
Job completed when promised
Thank you guys. I love the work. It's just like the day she was new
Currently deployed, I appreciate the care you took for my Grandmother Faith Reilly after her accident. She said your team was extremely nice and helpful.
Door moding not install correctly, needs to be reinstall
Everyone was so nice to interact with.
Very friendly and helpful
As always Hendricks Toyota always gives excellent service
They got parts in fast and repaired my car really fast.
I like that you did the job fast and really did a great job making it look brand new, thank you.
Fast repair. Car was dropped off on Wednesday and ready on Monday.
I was amazed by the speed at which my repair was done and by the beautiful quality of the work. A repair that was estimated to take 3-4 days was done in one day because your staff coordinated their efforts to make the best use of time. Kenny managed the care of my vehicle and coordinated with the insurance company. He kept me informed and was incredible to work with. I was very impressed every step of the way.
Been a customer of Rick Hendricks for years. Always satisfied with an excellent job they do.
My experience with Hendrick collision was great! My car was finished before I expected it and the work done looks wonderful!Thank you to Kenny for an easy and painless filing and claim experience. Great customer service!
The service customer service was excellent. When I arrived they promptly verified my vehicle, estimated how long it would take to repair and gave me the feeling everything would be fine. The repair was done one day faster that it was supposed to be.
Absolutely amazing.... good work...
Everybody that I had an encounter with at the checkin/checkout process were very helpful. A few of them actually smiled! A very good experience.
Great work nice people to trust to get the job well done
When it came to working on my Honda Pilot they did exceptional, professional work. My truck was done so quickly that when they called me I was shocked!!!...You guys took great care of my baby Thank you sooooo much. A. Camacho
The care of my vehicle was perfect. I was only a little confused as to why it was necessary to change my radiator and condenser after I was told that nothing was wrong with them and they were not damaged. They were replaced simply because they had been pushed back. And what happened to my old ones if they were undamaged but changed anyways? Other than the confusion on that subject my overall feelings about Hendrick Collision is 10 for 10.
The team addressed my concerns and ensured that I was taken care of in a timely manner
The repair was completed way faster than I anticipated. The coordination between Rick Hendrick Collision, USAA and Enterprise Rent a Car was spot on. As a bonus the repair looked better than coming out of the factory, strange. The guys and gals at Rick Hendrick Collision deserve a thank you and a job well done from their boss. I manage teams myself. I know this was a team effort. Congrats, job well done, you will certainly get my business in the future. (Hopefully I don't need "Collision" services but if I do I know where to go)
Great service and awesome customer service. Thank you for making a difficult time so easy.
I just wanted to say thank you to everyone I spoke with and worked on my vehicle. Now I feel a lot better and safer to bring baby home from the hospital......
The service was amazing! I was surprised at how quickly Hendricks Collision repaired my vehicle! Outstanding repair, my car looks absolutely wonderful! You can't even tell it's been in an accident! I will definitely be coming to Hendricks Collision for all my future collision needs and will recommend Hendricks to my friends and family!
One very satisfied customer
Nice staff and speedy service.
This is my second repair with hendrick. Both repairs were completed before the scheduled date and they look great. Like the updates on where the vehicle in the process. Thanks
The only thing I am not satisfied with is GEICO told me I would have to pay 100 deducted and you guys said 500. We will clear it up tomorrow.
Everyone was great. Starting with the front desk staff, the GEICO representative to the car rental staff! Thank you for such a great and easy experience!
Whomever detailed my car sprayed something and stained my hood when detailing
Excellent service. They had my car done in no time. I will be recommending you guys to everyone I know. Awesome staff.
Your agent was very professional assisting me understand how the repair process works. Very helpful she was ;)
Roxy and I believe Brad (not sure of his name) were awesome. My BRUCE looks good as new :)
everyone was wonderful. My one request would be to take note of with whom you are dealing (the husband or the wife). While I was the person standing infant of the counter, and my personal contact information was the phone number and name that was given, it was my husband who was continuously contacted. Even here, while this is my email, it refers to Captain Clark; that's my husband. while i understand that acknowledgment of my existence is determined through my husband as far as the military is concerned, it was disheartening to have this extended to civilian companies like the collision center as well; especially when I provided alternative contact information in person. i'm sure they were just using the information provided to them from the insurance company (which is military), so i get it. but maybe a note at the top of the file with the name and relationship of the person you actually doing business with?
Thank you! you were wonderful besides!
I have an eye for imperfections. I was pleasantly surprised that there did not appear to be any. Thank you for the great work.
When the job was completed, it looked like newe and all the employees were very pleasant to talk to.
Vehicle Make : Mitsubishi
Car looks great
Kept me informed and updated continuously! Great service!
Like to be given a pickup time.
Amazing and timely done. The people that work there are very helpful
I like the service very well professional. Customer Service was very nice people.
The front end of my car still makes a noise while driving that it didn't make before.
The headlight needs to be fixed and flush to the car like it was. Other than that all looks good
It was a convenient location, staff was nice and helpful service was good and quick
Great customer service and great body work - Thank you
Great customer service! Car looks great! Thank you!!!!
Great job. Dropped off my wife's SUV on Monday morning and it was ready for pick up Wednesday afternoon.
The staff was extremely helpful and the job was done right the first time also in a timely manner, exactly when I said it would be.
The entire experience was very smooth, from drop-off to car rental and return. The work on our vehicle looks great and was completed ahead of schedule. I appreciate the update emails along the way as well. Great job!
I had new headlights and the replacement was not to my satisfaction. It was replaced with a used part.
It's was fast and I loved the updates! Looking forward to picking it up tomorrow
Everything was excellent!
The workmanship was excellent, paint and putting the vehicle was the best and your technicians nailed it. Your customer service was tops, the best.
Great jobs from beginning to end, Thanks
customer service very good job presentation,quality of work below average
Thx for a great job, was a good experience especially since this was our first time dealing with something like this
Awesome service !!
The people we had contact with during this repair were very courteous and Proffesional. Constant progress alerts and phone calls kept us informed throughout the whole process. We never had to call even one time. I am a service manager at a franchised auto dealership so I know a little about customer service. I would be very proud of the team at Hendrick Collision if I were the manager.
The folks at the collision center stayed in touch with me, and that's important.
Process was quite efficient
Great customer service from everyone!!!