Vehicle Make : Volkswagen
Fast and Efficient - professionalism magnified!
I found a sharp blade and part of a tool in back of trunk so I discarded them. Perhaps from the shop technicians.
I have not been able to pick up my car even though I was called yesterday that it was ready
Shannon was a pleasure to work with and the text updates are a great idea.
You got the job done well and sooner than expected. Thanks
Repair and staff were great. I don't remember being given estimated date of completion and direct proactive communication instead of through the app would have been easier.
The trunk doesn't close correctly after using it a few times
Unable to recall the lady's name who served my car; however, she assured me that I was in good hands which proved to be correct.
She was excellent. She demonstrated concern for my concerns and time,
Some of the damage was not completely repaired causing a door mis-alignment and the door trim not fitting well. I came to pick the car up and had to leave it for more work.
Professional repair and nice service.
Excellent work and friendly customer service
Super friendly, helpful, professional staff. You folks operate one top notch company.
Window not set right. Won't roll up all the way unless you force the window up. Also, mirror is not flush. Can tell it was damaged and new one put on. It looks like something I could have done on my own with a hammer, screw driver, new mirror and some glue. I was expecting the whole door to be replaced based on my initial visit which is the only reason I filed a claim with my insurance. That's all I have noticed so far, but I just picked the car up this morning and haven't had a lot of time today to look it over further
I was totally satisfied with all levels of service personnel. So happy about the results I cried. Thank you so much.
Everyone was very courteous and helpful and communication was great. The car looks great!
The Lawrenceville & Tucker offices were awesome! My car looks great & was completed on the schedule I was given when I turned it in. Wonderful doing business with both these offices.
Mr. Nugent and the team at Abra were very professionally in dealing with my claim. He answered all of my questions, and gave thorough explanations for my repairs. I will use Abra in the future if there are collision needs with any of my vehicles.
It took a week longer than it was supposed to for my car to be repaired. I was told 3 different times that my car would be ready tomorrow but when I would call the next day I was told that some other part had to be replaced and my car wouldn't be ready for another couple of days. I am satisfied with the work that was done but I am very disappointed with all of the delays.
Abra done a good my car had one little ding in it after they fixed it but I took it back and with no hassle they fixed just right in a timely fashion thank abra