Everyone was very courteous and helpful and communication was great. The car looks great!
The Lawrenceville & Tucker offices were awesome! My car looks great & was completed on the schedule I was given when I turned it in. Wonderful doing business with both these offices.
Mr. Nugent and the team at Abra were very professionally in dealing with my claim. He answered all of my questions, and gave thorough explanations for my repairs. I will use Abra in the future if there are collision needs with any of my vehicles.
It took a week longer than it was supposed to for my car to be repaired. I was told 3 different times that my car would be ready tomorrow but when I would call the next day I was told that some other part had to be replaced and my car wouldn't be ready for another couple of days. I am satisfied with the work that was done but I am very disappointed with all of the delays.
Abra done a good my car had one little ding in it after they fixed it but I took it back and with no hassle they fixed just right in a timely fashion thank abra
Overall good experience just that when I came to drop my car on Saturday I had made the appointment with Abra Nationa line and before going on Saturday I had called to comfirm but when I went to the location in tucker they didn't know about my appointment that was very inconvenient for me. But at tucker location everyone is very helpful and friendly it was the national number line that I spoke with didn't communicate well with the location that i was going to drop my car
Special thank you to Kanita Kendrick at the Abra Tucker, Ga location. She a great help to explain the process of completing a vehicle repair. She went over and above to help.
loved the great customer service and friendly staff. The text massages were a nice touh siso.
The work done on my vehicle was done really well. The only issue I had was when I received the call that my vehicle was ready the deductible amount was incorrect. I contacted my insurance company and they advised they noted to ABRA it was 250 not 500.: Also I advised the shop I could pay and pick up my car this weekend; I was advised that they could have it dropped off at my house. I came in and paid at ****:30 on Friday, called back a couple of times to make sure there was no issue with my car being dropped off. It wasn't until 5:30 that when I called to check on the status I was told it may not be that day. I had to race back to the shop to get my keys come back home, wait for a neighbor to come home go back up to the shop then pick up my car. That kind of service left a bad taste in my mouth after an otherwise pleasant experience.
The service was outstanding.
At first glance I am satisfied with the work and I really l8ke the customer service at a bra.
The lady at the front desk was extremely helpful, if not for her I/ we would have been very upset. She went way beyond to make sure we were taken care of. Best customer service I have experienced in awhile.
Such a wonderful and beautiful team you have
Very responsive, did not exceed the estimate, couteius and friendly. Professional.
Everything was great, the service, the response time, and the professional work. I worked for General Motors and i know good work. Thank you and have a blessed rest of the year.....
ABRA TUCKER GA HAS THE BEST CUSTOMER SERVICE AND MADE MY CAR LOOK BRAND NEW FROM THAT ACCIDENT HIGHLY RECOMMEND MICHAEL AND HIS STAFF TO DO THE JOB.
you guys are the best team ever , and I really do like the u have to me thank u so much
Looks very good. Well satisfied!
Friendly and helpful staff
Washed my car. Did a great job in the bumper.
Great team starting when you walk in and continuing until you drive off ......Bill
My right blinker isn't working and there's a scratch on my left front door.
Great job with the car. Glad they fixed it to my satisfaction.
Very friendly and answered all questions. Will definately use again. Thank you
Shannon, Granite and Pam provided great service and were professional and pleasant. I was especially impressed with Franita's service. She kept me abreast of my vehicles flow. My car was ready earlier than expected. Please thank the person that did the PDR. We are pleased with the results.
My experience & the service were the BEST! Communication was very regular & courteous, so I knew exactly a timetable of what to expect. Janelle does the best & most professional calls. Shannon was my Representative (I'm sure it's a different title) & I would request him again if I need work done, SO knowledge & patient, & kept me very informed. Pam is a real jewel of an employee, too, it was my first phone conversation with her that made me choose to use your location instead of the one closer to me! A totally superior experience! And my car looked better than before my wreck after hour team was finished with it! Thank you all & please share my comments with anyone! Kathy H
I am very please with the work that was done.
Your representative Shannon was amazing. He was very responsive and timely. He kept me up to date and made me feel comfortable that my issues were being taken care of. All of the representative at the Mountain Industrial location were great. I would use them again and I can't leave out the actual technicians. They did an amazing job on the body work. They were fast, efficient and the car looked perfect! Thanks Abra!
Awesome body job & I truly appreciated the text status communication!I will recommend Abra highly! Staff is vevvery the pleasant & professional ????
Thank you for keeping me up on the repairs to my car.
The job was well done and I received my vehicle back faster than I thought.
Abra was recommended by my sister and I'm so glad I used them. Everyone was polite and professional. Great job to everyone in the front office and the work shop. I will definitely recommend the Abra Auto Body & Glass in Tucker. Thanks for a job well done
As usual, the customer service and work were excellent. My repair was turned around much faster than expected. ABRA is always my first choice when needing body work/repairs.
Excellent job, I was called daily to keep me informed about the status of my car.
I will Definitely recommend your business.
Everyone was friendly and helpful. They acted like they wanted to do a great job for me and they did. I'm very satisfied with the whole experience.
Just keep doing what you are doing.
Was treated with kindness & respect from the minute I walked in the door until the repairs were made and I left. I am a senior citizen and that means a lot to us. Sincerely. Iris M
My car looks great! I'm very please. Thank you!
Very good, friendly staff car looks like new again. I appreciat You'll concating Me know the status of My car. Thank You all
Very pleasant to work with!
They finished the work on time and it looked great! They even had the car clean inside and out when I picked it up. I highly recommend their work and customer service
Really fantastic customer service. Quite rare these days. Exceptional.
Seamless connection with USAA and Enterprise car rental.
I have always been very pleased with not only the work done on my car, but also the service.
Good quality of work was done on my vehicle
Nice team of employees. Quick and easy to work with.
Wonderful customer service. They were very attentive to my needs and always did things with a smile. Awesome
Fast work and excellent customer service!
Quality from beginning to end from all contacts. Kept me updated on a timely basis. It was an excellent experience. Thanos
Everyone was Great especially Ms.Pamela & Shannon.. Thanks so much
Polite, efficient, accurate and on time.
Everyone was very friendly, but professional. And my repair looks great. Hats off to Shannon and the nice ladies at the desk.
I thought the customer service was awesome. The Abra employees worked in a timely manner with great skill work. I would refer my colleagues to Abra Body & Glass if services are needed.
The team did a great job with keeping me up to date on my vehicle as well as making sure I got my car worked on and finished within a timely manner. I was very pleased with my experience at Abra!
Great service.... I will bring my car back
Great job. Thanks office and Mike and Shannon.
Great team at the Tucker location. Will recommend if i know someone needing auto body repairs.
Shannon went out of his way to keep me up to date on the progress of the repairs. He made sure everything got done to my satisfaction. The job was done earlier than expected. Pam was very friendly and helpful.
I used your service a few months back and was very frustrated with your process but the quality of the work was great...when I needed repairs again I was hesitant about using you but decided it was worth the risk b/c of the quality but I must say I have renewed confidence in your service. Shannon was great he kept me informed, the work was done timely. My only recommendation would be with your call center they gave me an appointment time but failed to notify the office performing the service. The office worked it out! I now will refer to you,
Service was excellent and I'm very pleased with the outcome. Thanks for keeping me updated throughout the process.
Vehicle Make : Volkswagen
My car looks amazing!
Excellent customer service and professionalism . I especially like the dail text update.
Very professional & responsive service.
Staff is personable & helpful
The quality of work is very high and they use technology to keep customers abreast of the status of repairs.
Vehicle Make : Volkswagen
The repair took longer than expected, body panels and bumper were unaligned, and the vehicle was not washed.
Fast, professional, and friendly service.
Always great service and great customer service...A-****??
My experience was great. Martin did an amazing job of keeping me updated every step of the way, as repairs were being made. I would recommend ABRA to anyone in need of body repair.
Fast service. Great customer service
Very satisfied w/service. Kepr me up to date on everything. Even a concern after i piked car up..m.martin returned my call & lustened to my concern
Experience was great! The staff ensured I stayed abreast of my repair process by texting and calling reguraly whenever a new stage was entered in the repair process of my car. I always knew exactly what was going on with my car. It was truly a pleasant and great experience.
There is a scratch on my passenger side door and my brand new spare tire is missing.
Service was quick and communication was great as well. I loved the communicated updates. All in all great experience with Abra. I will definitely refer people to use Abra Auto Body.
Good customer service. Customers are always updated. Pleased with service/work .
I appreciated the updates concerning my car and the professionalism of the employees.
Professional kept me informed of the progress. Car was ready when promised
Very professional. Received my car on time and completely happy with the results.
My Grand Am looks great. The work was done well. I appreciate Abra for also handling the return of my rental car. That saved me time. Thanks.
The entire experience was great, starting with my initial estimate, until i picked up my car, which looks great. I liked the daily updates keeping me informed on how it was going. Michael (i believe that was my person) was very friendly and helpful. You front desk person Pam is a jewel. Extremely friendly and very helpful each time i called and helped with the rental. Great customer service by everyone i encountered!!
Thanks for you speedy help!!!
I'm completely satisfied with your well done repair job. Only one thing is scheduled for repair a little longer. Thanks for your hard word .
I was suprise how quick i got my car fixed. Thank you so much
Overall fantastic company
The whole experience was excellent. The employees were very helpful and knowledgeable. I would recommend ABRA and definitely go back.
From.the point that I drop off my car I was kept inform from.day to day of the prgress and the process of my car being fix Steve was professional at all times
Nice customer service and efficient work.
This is the second time I have had body work done by Abra in Tucker. Both experiences were extremely impressive.
Everyone I interacted with at Abra was extremely helpful.
The quality of work and the timeliness was beyond comprehension. Although I certainly consider the cost to be on the high side, I easily got my money's worth.
Thank you for doing such an outstanding job... again!
THEY CLEAND EVERYTHING DOWN BUT THEY DID NOT GET ALL UP ON THE FLOOR AND THE SET'S BUT OVER ROLL IM HAPPY WITH THE WORK
Very professional. Great service.
My car was not probably repaired!
The job Aba did was excellent.
Professional and quality work. Satisfied
And would recommend to others. Thank
on time as promised.also, a great job.
Abra glass and body had done some work on my car last year after I was hit by a drunk driver . So when I noticed damage on my car from a parking lot hit and run I immidiately did my research to find Abra so they could do the repairs to my car . The results were just as I expected ! Good as new!
Pam at the desk, Steve Batts, and Michael the manager at the Tucker, GA location were all very professional and helpful. I appreciate the care and attention to detail that was given to me. I am highly recommending Abra to my friends and coworkers. Thank you!
Great job! The team was very helpful. They kept me inform the whole time. Thanks Abra for always being there for me, when everyone in Atlanta like hitting my cars.
I appreciated the communications and having my vehicle repaired ahead of schedule.
Just awesome work and fantastic customer service
The service was first class and the SUV looks amazing! I appreciate the immaculate interior!
Not only was my car repaired beautifully, but it was clean as well! Thank you.
Awesome staff and customer service.
The text messages were appreciated. I am pleased there were no surprises, that the final cost did not changed
First time I have dealt with Abra and was very impressed. Would strongly recommend the company and would use again. Satisfaction with car repairs is not easy to come by.
Quick quote. Took car right away. Communicated regularly. Friendly and courteous. Great job.
Very very excellent customer service.
Great customer service.
My car was ready in 2 days, very appreciative for that.
I am very satisfied with the job that was done. Just excited how fast the work was done.
The experience was very disappointing. Car was kept twice as long as promised and when received, repairs weren't even complete. Never done when they said it would be. Very misleading in expectation. Would never recommend.
Job well done. Thank you very much.
The entire staff was great!!!The front office kept me informed as well as the wonderful repairs by the tech and ****. The GM was also very helpful and nice. My car was cleaned by the detailer leaving the appearance like new. I will definitely recommend ABRA Auto Body and Glass. Terrific Team!
Justin, I'm really appreciating the entire Abra family for the love, I pray that this situation never happens again. If by chance it should happen again. Hands down i know where to come. Thanks again and God Bless.
Thank you for nice, polite customer service. And thank you for washing my car! I didn't expect that and it was a really nice surprise.
The service I received at Abra was incredible. I was kept up to date every week regarding the repair progress. Every one I encountered was extremely professional and helpful. I would recommend Abra to anyone needing body or glass work.
I think the texts were very good to u infrom about how far your car is coming along,the customer were friendly,courteous,will do business if have problem with cars thanks for service of my car
Perfect execution in every area from actual repairs to customer service. I will highly recommend you guys to any one that asks. I will never go anywhere else. The bosses should be very proud of the employees at this location. Everyone is amazing. Thank you
Great experience. Professional people. No hassle. In and out. Great job
From day **** to pick up it was a pleasure dealing with Martin. He was very informative on the repair. I'd choose Abra over any one else any day. Thanks for all you did to make it a comfortable experience.
Great work a professional atmosphere
Awesome! Martin was great as was the whole staff.
I live out of town and everyone at Abra were great about helping me get the paperwork done, updating me and dealing with my calls, and being waiting for me to drive long-distance at a convenient time to pick up my vehicle!
Very please with the repair and you took care of my dodge as it was your own
Car looks great as can't tell car was in an accident
Your team did an excellent!!! job with my Nissan Versa note aka candy.
Very professional and utmost satisfy job! I recommend you to my families and friends!
2nd time I've used Abra. Very pleased both times. They were great about keeping me informed and the car looked great.
Really loved the work they done!
The paint DOES NOT match and top of bumper has got light places and dark paint on it! Very unsatisfactory! I will check into this to see what can be done!!!
You did did a excellent job.Fabulous turn around great customer service. You will have my recommendation all the time.
Tks for your commitment to satisfy your customers.
Vehicle Make : Volkswagen
My experience has always been pleasant. One thing though, the dust from the work area gets into the lobby with us customers and makes us cough. The lady who works the front desk she coughs as well. I do not think that is healthy.
Quality of work exceeded my expectations. Although I appreciated being updated by the daily texts, they weren't specific enough about the process to be useful and were more of an annoyance. Not that I NEEDED the updates, I just prefer an update ONLY if it has concrete information in it.
Otherwise, your contact system was quite good and I would return in the future.
Justin went out of his way to meet my needs.Thank you.
Is good customer service all other r ok
Great service no complaints Wii use again
Everyone was very cordial, courteous, and the service was prompt, complete and satisfactory.
The staff was friendly and kept me informed of the progress. The work looks great.
Everyone was extremely professional & polite. I have never experienced a work place where everyone was so kind & polite. This truly was a pleasant experience! Thank you for your assistance &
Cooperation on keeping me informed daily on the progress of my automobile! This is the very first place Safeco has sent me to that I will definitely recommend to others. May your business thrive and continue to be a success!
Car looked as good as new!
I am satisfied with the repairs and the updates i received regarding my vehicle. I will recommend ABRA for their excellent service and professionalism.
Very courteous and professional
Once you guys call and have confirmation that the car is ready and you know is being picked up that morning. The wash off of the car should be complete. Time is an essence if you are on your way to work.I just felt that was waiting time that was not necessary. But you service is great would recommend to everyone. Deborah J
I received text for the status of my car
but didn't get a text when my car was ready
i had to call to check the status. Other than
that everything was good.
After repair front bumper was distinctly lighter color than the rest of the car. The store manager first tried to persuade me that it was the original color of the car and they painted only one repaired spot and not the whole bumper but after I confronted him that they charged more paint for that "spot", than for the whole rear bumper they replaced he agreed to repaint the front bumper.
Repair and repaint time where reasonable also waiting time to start repair was over one month. The end result was good but took a lot of my time and energy
Excellent customer service, friendliness, kept me informed, courteous, timeliness, just an overall great place. A wonderful job. Would not take my vehicle anywhere else.
Wait time was one month and a week, the manager refused to repair exhaust pipe to its original condition despite they insinuated damage damage preexisting despite my sending clean driving history & car fax
Great service and great customer service I would recommend ABRA to my friends
I've been driving for 54 years and never have I received such wonderful treatment and follow-up from all the staff at the Tucker location.
Team did a great job. Martin and Pam were fantastic to work with.
An excellent job done on my car repairs.
Yeah they're very professional I'd recommend them to anybody
I appreciate the constant communication about the progress of my car.
Marten Nugent was AMAZING!! He kept me informed every step of the way. He thoroughly answered every question I had. He spoke very highly of the company & explained that my satisfaction with the work performed was the number one priority. He explained that if at any time I had problems with my car as it relates to the repairs made I could call and or bring the car back to ABRA.
I am extremely pleased with the repairs! My car looks AMAZING!!!! It looks brand new. I would highly recommend my family & friends to ABRA! Thank you!
Kim ****, satisfied customer!!!!!
Your team did a great job. my van look like new. I would tell others about the great job.
Excellent the team Excellent.
Abra has provided me with excellent and quail service.
It gets better every time.
Everyone was kind, professional, prompt, and helpful. I'll
Use you again if I need auto repair. Thank you!
The customer service was amazing. Pam at the front desk was so informative. She really helped me navigate through the process.
Awesome job & great customer service
This was my second opportunity of service from ABRA. And as with the first time, the service was EXCELLENT!! The professionalism and courtesy of the staff is bar none. I was kept inform. My vehicle was repaired in a very timely manner just like the first time. If/whenever I need auto body repair work I would not trust my vehicle with any other auto body service. Both of my experiences with ABRA were WONDERFUL!!
Great job done in a speedy manner! I am
Did a very good job being there before always did good work thanks alot
My dealings with abra was pleasant and helpful .
Unfortunately I've had three accidents, not my fault, in the last year and a half. Each time I've taken my car to Abra. They've done excellent job! The Stone Mountain/Tucker location has an awesome staff and they always do an outstanding and professional job. It's unfortunate that I've had to see them so many times in the last year and a half but they've made each accident that much easier to deal with. I also noted that they cleaned up my car before they returned it which made it look all the better after being repaired!
The service and the care is overwhelming. From the receptionist to the final completion, and all the other employees involved. And wow how beautiful ABRA made my car look. You definitely will be getting my business from now on. Thank You ABRA.
Your team is amazing and help me to feel at ease about the repairs being done. Not only did they accommodate my requests but they were helpful in explaining and keeping me informed about what stage in the process was taking place. Thank you so much for all your help and assistance in getting the job done and putting up with me as a customer.
Customer service was outstanding and I am very pleased with my vehicle
Everything seems well so far great Job, and the customer service was awesome...
Mike kept me informed about the progress of the repairs on my vehicle. He listened when i told him about a sound I heard, investigated it and ensured it was repaired. I also appreciated being able to leave the rental car at the repair shop.
The staff at the Mtn Ind location in Tucker,GA are great!
Staff was very friendly and courteous. Michael **** was very knowledge, patient, and answered all my questions. He called me everyday with a status update and expected date of completion. I am please with the service I received and would refer a friend. Also, this is the 2nd time I have used their services.
Very satisfied with the appearance of my wife's car. Hope to bring my car to you soon.
I received repair estimates from two other body shops prior to deciding on ABRA, including one that had previously repaired my car. The estimate from the shop I previously used was 200 less than yours; however, I chose your shop because of the friendliness, courtesy, and professionalism oth your receptionist, Pam, and staff members I encountered and due to the recommendation of my neighbor, Denise Hudson. Denise is a real stickler and she highly recommended your shop.
The components that you replaced were not up to par as to the older system you replaced.