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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 58 reviews 77%
4 star 7 reviews 9%
3 star 2 reviews 3%
2 star 6 reviews 8%
1 star 2 reviews 3%
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(All Vehicle Makes)
Carlos M.
Vehicle Make : Nissan
5 out of 5
3/20/2019
Great Custumer service Evelyn was awesome she helped me through out the process of getting my car fixed. She kept me updated with the repairs of my car and made my experience less stressful. The repair job was great they left my car like new. I would highly recommend this repairshop to anyone
Jessica P.
Vehicle Make : Mini Cooper
5 out of 5
12/23/2018
Great customer service! Made for a seamless experienced from start to finish
Zaki L.
Vehicle Make : Acura
5 out of 5
12/6/2018
Courteous and informative staff
Laurie B.
Vehicle Make : BMW
4 out of 5
12/4/2018
Fantastic job! Looks like a brand new car. Communication through out the experience was fabulous. There was easy check out and quick paper signing.
Verna F.
Vehicle Make : Ford
5 out of 5
11/7/2018
Your customer service was great
Farook A.
Vehicle Make : Mercedes Benz
5 out of 5
11/4/2018
I was kept informed about the progress and the work was done very well. Thanks.
Jinseng H.
Vehicle Make : Honda
4 out of 5
10/20/2018
It is perfect!
Dongluo C.
Vehicle Make : Audi
5 out of 5
10/10/2018
I have a very good experience with your service. Your update system keeps me posted about the progress. Your workers are professional and helpful.
Joseph K.
Vehicle Make : Toyota
5 out of 5
10/4/2018
Evelyn Ruiz is a good employee, she is well trained and dedicated.
Yuche T.
Vehicle Make : Mercedes Benz
1 out of 5
9/19/2018
I had a rear bumper repainted at your body shop. I found the bumper was not installed properly right after pickup. Though they provide immediate adjustments to make the gap smaller. But I am still thinking it is not installed correctly. It shouldn’t be a Mercedes certified quality. Feel very disappointed.
Anastasia M.
Vehicle Make : Volkswagen
5 out of 5
8/27/2018
The stuff is friendly and helpful, very great job!
Ytzgeny C.
Vehicle Make : Honda
5 out of 5
8/2/2018
Pleasure to work with the team.
Yoram C.
Vehicle Make : Porsche
5 out of 5
7/11/2018
We appreciate Lucy’s communication and service very much!
Kara B.
Vehicle Make : Honda
5 out of 5
6/29/2018
My car looks great!! Very professional and great customer service. Evelyn Ruiz (Mountain View office) was extremely helpful and knowledgeable and made this a great experience. Thank you!!
Israel N.
Vehicle Make : Lexus
4 out of 5
6/16/2018
Evelyn communications were great. her mannerism is exemplary!! Thanks. The time it took Lexus to work on the car was not well managed and there was additional **** week delay beyond the time originally estimated.
Nicole H.
Vehicle Make : Nissan
2 out of 5
6/14/2018
I was under the impression that the car would be worked on under the original estimate which included some work on the other side that I would pay for out of pocket. This was a surprise when I picked up the vehicle. But unfortunately due to the extended time that my vehicle needed to be in the shop I couldn't wait any longer to get my vehicle back as I do not have a rental car and needed the ability to drive in the next week. It would have been nice to have a heads up that they wouldn't have time to work on it by that time. I could have potentially worked around it if I had known that was an issue ahead of time. Thank you for the fast responses though and for the beautiful paint job.
Mark M.
Vehicle Make : Volkswagen
2 out of 5
6/7/2018
I had an overall excellent experience. Communication was good and Evelyn was professional. Unfortunately, the tire vendors sent the wrong tire which delayed my ability to pick up the car by a day. This cost me an additional rental car day out of pocket which is why I wasn't totally satisfied.
Tanja H.
Vehicle Make : Mercedes
5 out of 5
6/1/2018
Thank you so much Pan American Colision Team for taking care of my E350 repairs. I was nothing but impressed with your service, your attention to detail and frequent communications related to the status updates of my Mercedes. A special thank you and shout out goes to my assigned Tech Manuel Maseda. Your very grateful and happy customer, Tanja H
Jeff S.
Vehicle Make : Honda
4 out of 5
6/1/2018
Manny is great!
Ta Cheng.
Vehicle Make : Lexus
2 out of 5
5/31/2018
Qute is inconsistent and repairs takes too long than originally promised.

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