Body Shop

Real Reviews From Verified Customers

Jessica P.
Vehicle Make : Mini Cooper
5 out of 5
Great customer service! Made for a seamless experienced from start to finish
Laurie B.
Vehicle Make : BMW
4 out of 5
Fantastic job! Looks like a brand new car. Communication through out the experience was fabulous. There was easy check out and quick paper signing.
Jinseng H.
Vehicle Make : Honda
4 out of 5
It is perfect!
Dongluo C.
Vehicle Make : Audi
5 out of 5
I have a very good experience with your service. Your update system keeps me posted about the progress. Your workers are professional and helpful.
Joseph K.
Vehicle Make : Toyota
5 out of 5
Evelyn Ruiz is a good employee, she is well trained and dedicated.
Yuche T.
Vehicle Make : Mercedes Benz
1 out of 5
I had a rear bumper repainted at your body shop. I found the bumper was not installed properly right after pickup. Though they provide immediate adjustments to make the gap smaller. But I am still thinking it is not installed correctly. It shouldn’t be a Mercedes certified quality. Feel very disappointed.
Anastasia M.
Vehicle Make : Volkswagen
5 out of 5
The stuff is friendly and helpful, very great job!
Yoram C.
Vehicle Make : Porsche
5 out of 5
We appreciate Lucy’s communication and service very much!
Kara B.
Vehicle Make : Honda
5 out of 5
My car looks great!! Very professional and great customer service. Evelyn Ruiz (Mountain View office) was extremely helpful and knowledgeable and made this a great experience. Thank you!!
Israel N.
Vehicle Make : Lexus
4 out of 5
Evelyn communications were great. her mannerism is exemplary!! Thanks. The time it took Lexus to work on the car was not well managed and there was additional **** week delay beyond the time originally estimated.
Nicole H.
Vehicle Make : Nissan
2 out of 5
I was under the impression that the car would be worked on under the original estimate which included some work on the other side that I would pay for out of pocket. This was a surprise when I picked up the vehicle. But unfortunately due to the extended time that my vehicle needed to be in the shop I couldn't wait any longer to get my vehicle back as I do not have a rental car and needed the ability to drive in the next week. It would have been nice to have a heads up that they wouldn't have time to work on it by that time. I could have potentially worked around it if I had known that was an issue ahead of time. Thank you for the fast responses though and for the beautiful paint job.
Mark M.
Vehicle Make : Volkswagen
2 out of 5
I had an overall excellent experience. Communication was good and Evelyn was professional. Unfortunately, the tire vendors sent the wrong tire which delayed my ability to pick up the car by a day. This cost me an additional rental car day out of pocket which is why I wasn't totally satisfied.
Tanja H.
Vehicle Make : Mercedes
5 out of 5
Thank you so much Pan American Colision Team for taking care of my E350 repairs. I was nothing but impressed with your service, your attention to detail and frequent communications related to the status updates of my Mercedes. A special thank you and shout out goes to my assigned Tech Manuel Maseda. Your very grateful and happy customer, Tanja H
Jeff S.
Vehicle Make : Honda
4 out of 5
Manny is great!
Ta Cheng.
Vehicle Make : Lexus
2 out of 5
Qute is inconsistent and repairs takes too long than originally promised.
William S.
Vehicle Make : Tesla
4 out of 5
I don't think I've ever enjoyed getting body work done this much outside of a massage parlor! Lucy Rivera's professionalism and proactive communications have been amazing and I have truly enjoyed working with her on this project every step of the way. Not only was the communication top notch, the car looks great, too! Based on this experience working with Lucy and her boss, Christopher ****, I can promise you that Pan American Mountain View has a customer for life!
Becky P.
Vehicle Make : BMW
5 out of 5
Thank you
Rachel C.
Vehicle Make : Mercedes
5 out of 5
Very professional job done! Tks.
Andrew M.
Vehicle Make : Audi
4 out of 5
Maricela was very easy to deal with and I got my car back in good time. She kept me up to date as far as what's needed to be done. They even found a portion of the fix that I didn't think of. It was part of the damage on the car when I accidentally scraped my car against a concrete pillar next to my parking spot.
Tony C.
Vehicle Make : Fiat
5 out of 5


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