Vehicle Make : Mitsubishi
They were friendly, professional,and kept me informed as to the progress of my repair.I was in the field for 30 years and was pleased with my experience with them
Their attention to detail on making sure my repair was done seamlessly was really appreciated.
Car done early and actually at a lower cost than estimated.
Vehicle was cleaned and in great shape when I picked it up
Great job by all who were involved.
Best service! Kept me informed. Very professional.
I sent an earlier text expressing my comete satisfaction for a job well done and going beyond my expectations. Thankyou and I will highly recommend you and your team.
When closing drivers side door it makes a bumping noise. will call u
Danny communicated with us about the status when we had an issue with an extra part that needed to be ordered. He was very professional. The receptionist was very considerate and personable. We don't see that very often do it was a delight to speak with a. Sting lady who enjoys her job.
I am very pleased with your updates, honesty, and superb quality repair on my car. Looks brand new.
Work done on time and it's looks good.
Could not have been more happy with the experience Service was and the repairs done perfectly
Your people know what they are doing.
Michael was wonderful. The woman at the front desk, Sheena was very good. The car looks great, even the inside is shiny! It just took too long. Everyone needs their car. I am pleased with everything, except the timing. Thank you very much, M. A. Hahn
Very pleasant dealing with Patty. She made it as painless as possible.
Car was very clean and looked great! If I know anyone that needs your service I will highly recommend you.
Vehicle Make : Volkswagen
Vehicle looks like New again, thanks
Thank you for the outstanding service & hassle free experience
Can not tell you how much easier you made my bad experience
We would recommend car guys to anyone. They turned the accident into a pleasurable experience! The employees were very nice and easy to work with. Thanks!
Thank you very much for the great service and merry Christmas to you all
Thank you. It was not quicker than I thought and looks great.
Everyone was wonderful very friendly, professional and totally honest with everything. Kirk was awesome. Sheena is so helpful and very nice. I recommend you to everyone I know. Thank you for your service. Wonderful job.
From start to finish, great service and friendliness!
The job was handled very professionally and we will recommend your shop anytime
Timely friendly confident. Overall ad good as it gets
Thank you for meeting our time crunch.
you kept me informed about progress and
completion date. You said you would try and
include a small related area that wasnt
listed and you did! Kurt has a great
attitude. I would certainly reccomend you
Took good care of everything. Appreciate the updates on the progress of the car. Would recommend others to come to Car Guys.
Superb job..excellent customer service. Communication on repair progress was outstanding. Just can not say enough positive remarks on all that was done and provided. Thank you????
Keeping us informed and that the car was done exactly when they said it would be.
Repair was made as scheduled . Customer service was exceptional. Good communication. Thank you.
Could not be more pleased. Very professional. Would recommend CAR GUYS HIGHLY. Rich B
It was nice to have updates on the progress. Everyone was very nice and helpful
I am extremely happy with my experience with Car Guys. Everything was perfect, the repair, customer service, timeliness, communication, and the cleanliness of my car when I picked it up. Thank you!
They were very accommodating and Cullen was very professional
Super good job and rapid time---Thanks!!!
Mike was thorough, knowledgeable & courteos. Everyone was super!!! Thank u for making a frustrating experience so positive!!!!! Thank
Very professional, explained in detail the work that done and additional
Parts not originally included in the repair.
I was with your very pleased.
The service was very professional from the time I walked in and spoke to Erinuntil the moment my car's work was completed. Cullen was super; answering all my questions and making sure I understood all that was happening with my car repairs. Cullen even took the time to make sure my car tire's were inflated properly as the tire symbol as on (even though that had nothing to do the repairs).
I definitely would recommend Car Guys to everyone, as they keep you informed as needed such as when they are waiting for the insurance company to confirm previously undiscovered issues that weren't visible at first and when extra parts are needed and an updated finish time frame.
My work was completed in a very timely manner, it would have been on time if no extra parts were needed as well as waiting for the insurance adjusters okay.
Thank you Car Guys for a job well done!
Car Guys is the only collision center that I will ever consider. They are FANTASTIC!!
I appreciated the text updates. The front office staff was very friendly. I especially appreciated Patty's suggestions as we left for 10 dys Thanksgiving.
She solved all our lacking our car issues and helped us dispose of the old damaged back bumper. She is a real asset to your team. The car looks good as new. I will highly recommend your company to others.
They stand by their warranty everyone were friendly and considerate
I am thoroughly impressed with the beautiful job done on my car, and even more impressed by the friendliness, helpfulness and courtesy of everyone there at Car Guys! What a nice group of people you have there!! I also got a kick out of the daily texts about the progress of the repairs on my car.
Thanks everyone. Hope you all have a blessed Christmas season !
Wonderfully run business. You don't see enough of that these days. Thanks
Customer service Mike Deeter excellent
Great service friendly staff
Everyone was so pleasant and helpfuli was updated daily on the status of my car. The car looks beautiful and I would highly reccomend car guys. Tha kyou so much to everyone
Great service. Easy to work with. I'm very pleased
This was the best customer service and repair I have ever had. Could not have been better! My car looks better than when I bought it and I couldn't believe that on top of an amazing repair, they FULLY detailed my car. (And let me say I dropped it off very dirty, like farm dirty) Thank you so much, I feel like I got so much more than I paid for.
My items in my glove box and trunk were moved around
Looked like someone was searching for something
Repairs look great
Great Guys. Always go above and beyond. Thank you for another job well done.
I was impressed with the very courteous and professional service I received. Mike Deeter was wonderful. The receptionist (Ann?) had a cheery smile and made me feel welcome. My car came back perfectly repaired and so clean and shiny....it hadn't looked that good in a long time! Car Guys gets an A from me!
You deserve all repeat service.
Personal was most consideret to make me feel thrust worthy of what had to be done. I am satisfied
Thank you for rubbing out the sand scratches on my doors. You went above and beyond .
Repair Quality -10
Office Staff - very professional and congenial.
Richard G. Mis
Quality repair and excellent service.
Outstanding service and quality. Very professional staff.
they are the nicest people and so accomadating.. real gentlemen
Excellent workmanship and communications
I would recommend you to all that required
We were extremely satisfied with the service we received at Car Guys. Everyone was very helpful and friendly. The body work was perfect. We would recommend CG to everyone.
I wasn't completely satisfied until today when Enterprise e-mailed me & followed up that with a phone call that the rental bill was finally taken care of & I owed nothing.
A great job, and the professionalism of your employees is obvious by the finished product. Thank you
Good service all-around experience
I found the staff to be very professional& personable. I am also pleased with the repair work. I would return there again and would recommend. Car Guys to others.
Vehicle Make : Volkswagen
Awesome pretry much sums it up! GREAT your Communications to us was absolutely the best that we have ever had dealing with any car repair company
Very satisfied. You did great work. Appreciate u keeping me up to date on a daily basis and all the perks. Will def recommend Car Guys!!!
Great service. Professionally done. Completely satisfied.
I will go no where else! Extremely professional, well organized, texted me daily with the repair progress. And best of all the repair was flawless!!!! Need I say more?
The staff were great and made it a pleasant experience. They did a great job on the repair.
Professional, courteous, on time, and delivered a great product. I would definitely do business with Car Guys should the need arise. The staff is awesome. Thank you for everything
Very professional staff. Patty, the agent that assisted me was incredibly helpful. The time frame for my vehicle being repaired was almost exact to the day. All in all, great staff obviously makes for great service. I give it a 9 out of 10.
I was very pleased with each aspect. Mike was always pleasant and professional. I really appreciated the status text messages. The overall experience was great! Thank you.
Excellent service and the car looks Nee. Will certainly recommend your shop.
It was a pleasure dealing with the staff at Car Guys in Lady Lake, Fl. The repairs were done to my auto in the time stated by staff.
The process was effortless.
Everyone made it so easy. They were so kind and helpful. While the accident was bad, the Car Guys made it bearable with comfort and their professionalism. Give them a raise.
You guys were amazing from minute one! Thanks so much for being so quick in returning my vehicle to me! You went above and beyond sparkling up my interior and exterior! I will totally recommend you to anyone looking for your services!
I was amazed by the whole process. Everything was handled professionally but the staff were friendly. I would definitely recommend Car Guy's to my friends and family.
You guys are the best. You made the repair process so convenient for us. We will recommend your company to all our friends.
Everyone was very nice and professional. Car looks great-exceeded my expectations and was ready before promised. Highly recommend.
Great experience, thank you!
Excellent repair work and even better customer service!
The people were fantastic everyone was knowledgeable and helpful. We would recommend them to anyone needing repair work. Enjoyed the daily updates.
Very well don work. Very well done. Will recommend your work to anyone.
Thanks to you and Collin for his great help and interest.
My car was returned to me looking like new. You did excellent work. I would recommend you to anyone.
Went way above and beyond what we expected. Cullen answered all of our questions before we could even ask them!! This is a class outfit and one I will suggest to others in need. Thank you for everything!!!!
Very efficient, timely and courteous.
All together a very pleasant experience.
You exceeded my expectations. Thank you
You're efficient, fair pricing, accommodating, and great customer service.
You folks did an excellent job.
Great job. Look like new car????
You did not replace the hoks that hold up the rear window shade
Outstanding work. Auto looks great
Great customer service! I will recommend them to all my clients!
All of the service reps should be as nice as Cullen Kehoe to work with. Just Wonderful.
Your employees are awesome!! My car was fixed in less than a week! The two ladies and one gentleman up front were great! Friendly, courteous , helpful and thorough ! Thanks Car Guys????
Yes. We do need a radio knob lost in cleaning replaced, but I understand it was ordered. We are happy with the repair.
Prompt service work was done on time and done very well
I am well pleased with the repairs, and I will recommend your service.
Very pleasant experience. Dine in very timely manner
Did an awesome job!! Did everything in a timely manner.
Staff was very courteous and keep me informed to the status of the repair. I would recommend them to anyone and have.
My car looks great ... Thanks
I was very impressed with the service I received. Your staff is First Class
Worry free! Thank you for all the attention and prompt coordination of service!
Excellent and very professional.
Thank you for the very professional expert work on our corvette. The car looks GREAT, again, THANK YOU!!!!
When picking up my vehicle it was still not completely fixed to my satisfaction. They had to take it back into the shop while I waited to make an adjustment. Also there were a couple of spots that were overlooked on the paint which I will have to make another visit to have it taken care of.
The best service ever. You guys are the definition of "service ".
Thank you b
Very professional and quality looks outstanding. I was pressed with your handling of the last minute snafu.
Culin was my service manager. He was thoroughly professional and I trusted his judgment regarding the repair of my car. As it turned out I was completely satisfied with the job done and it was completed in a very timely manner. The front desk girl, Erin, also was right on the **** whenever I called to check up on it.
Great communication. Fast service. Car looked like new when picked up. Thank you
Good people. To work with
I'm very pleased with the overall experience to get my truck looking like new again. Of course, I was not able to watch the job being done but the end result is terrific. Patty Hauth, my estimator, and the lady (Erin?) at the front desk were very helpful. Thanks for a job well done!!
I love this company. They kept me informed everyday on the status of my car. Also the staff is awesome. They really care about their customers and getting the job done quickly.
I will definitely recommend. Erin and Patty were WONDERFUL, kind and helpful and my car looks GREAT.
Everyone was very professional and i would recommend to others
Job was done to my satisfaction and faster than I expected. Great service reps. Always feel at ease when dealing with your company.
Good job timely updates & courteous actions from Erin & Cullen
Vehicle Make : Volkswagen
Great process from beginning to end. I appreciate travelers recommending your business, as the process was uneventful.
I have referred two customers to you to have their cars repaired.
That should say something about how satisfied I am.
Kirk is outstanding and gives outrageous customer service.
The Car Guys delivered on time and my car was looking like brand new.
The updates I received keeping me abreast of the status of my car as
It went through the repair process was unexpected and truly appreciated.
Thanks again Car Guys you hit another one out of the park.
Kurt was great in taking care of my car in a short time and would recome your service to
anyone that needs body work done
Friendly professional on time overall a wonderful experience considering the experience
completely satisfied with al the service I appreciate the way they helped me with a ride home and every thing.
The car looks great!.
Thank You Mary C
Everybody I met was most helpful and a pleasure to meet. I would not hesitate to recommend Car Guys to anyone who needed the service you provide.
Excellent at keeping me informed. Great customer service. The repair work looks very satisfactory.
Vehicle Make : Mitsubishi
First my seat (drivers)broken. Rear hatch misaligned gap at top, left hitting car. Rear bumper cover loose and not straight. Under hood missing pieces for hood. Pieces hanging. Roof has dent. Not fixed or painted. And that was noticed in first walk around car. Pieces of roof broken.(track) the drivers seat is a danger!!!!! Please call me or I can/will be there Monday AM. D.Shea
Kurt is terrific, the car looks great and I thought your price was fair. Well done.
Just need to remember if you say you will call customer to do it.
Very happy with the work and the courteous staff that helped me.
Vehicle Make : Volkswagen
From the beginning, the service was exceptional - from EVERY individual!
Thanks so much!
I was very pleased with my service and would gladly return as a customer and refer any of my family or friends.
The car looks amazing...like new again !!! Excellent work guys... Cullen gave me a very comfortable sense that the car was in good hands and i could trust him. Very kind & resourceful gentleman. Also the gal with long hair at reception desk was also upbeat, knowledgeable and kind...she made me coffee too. Thank you all &I I give you all a 10+ rating !!! ????
Great customer service from the receptionist to the worker restored my car.
It looks great! No visible evidence that it was ever involved in an accident. The door fits like factory new and I can't see any difference between the new paint and the original paint. My vehicle was also a lot cleaner than when I dropped it off.
We were very happy about the entire process in to the great staff that we met. We would gladly recommend the Car Guys to anyone.
Mr & Mrs J Ricciardi
I will recommend you to our friends
Thanks Patty for your fantastic customer service! I appreciate everything that you did for my wifes Prius and now our sons Camry! Cant imagine anyone providing a better experence! Thanks for everything,
Everything from beginning to end went well and I was alway's kept informed about the progress of my car.
The text message I received were confusing as they were out of sync with the actual progress of the repair
I answered the complete survey as 10.
I brought my car to your facility and all was completely and clearly explained to me.
I was given an estimate and arranged to have a part of the work done, right hand outside mirror cover replaced. Was told to come back on a specific day and all would be ready to install cover. I did call back and said there was a $500 thresh hold for my insurance and the final estimate did reflect this. Came back to have cover put on it was never ordered according to your representative. Went through the process again and the cover was ordered. Came back, as notified, the wrong mirror cover was ordered. Needed to come back again to have the correct one installed at a later date satisfactory. The workmanship was acceptable but there was some confusion on the process.
In the end I would not hesitate using and recommending Car Guys in the future.
Car looks great and really appreciate the wash thanks to Kurt for keeping me informed
These guys are the best. They finished my repairs 2 days earlier than expected. They did a top quality job. Finally my car was immaculate inside and out when I picked it up.
The reprinting was very good and fast. Only concern was the cost which was slightly higher than I anticipated.
Nothing worked out. Was a really bad day for me because of the screw ups at car guys. My car is not done and I have to go back. I'm not posting anything else til I am a satisfied customer.
You kept me informed every step of the way which I really appreciated.
When I picked up the car (it was completed a day early - yeah!) you had cleaned it inside and out - that was a pleasant surprise.
Patty provided me with a ride to and from my home which saved me from having to call a neighbor. The install looks great. Couldn't have been easier or more pleasant to deal with.
Professional job. With high quality result
excellent customer service,quality workmanship, email updating. Would not hesitate to recommend to anybody,
They will always have my business.
Very professional staff. Everything was explained in detail and the work was performed in a timely manner. I was very please with the result.
QUALITY OF WORK AND TURNAROUND TIME WAS EXCELLENT.
Very friendly and attentive staff to me and my dog. They kept me informed and they were on time as scheduled. I could not have asked for better service on my car, the body shop crew did an excellent job on the body work, my car looks brand new!!
Job is well done excellent job
CAR GUYS are sufficient and they do a great job in a small amount of time. If I ever need another body shop again, I will definitely choose CAR GUYS. And I will recommend them to family and friends. Thank you again. Hallie M
I was very pleased with your communication with me as a customer re progress on my vehicle. This not only included daily emails but phone calls from Sheena regarding updates. She was not only very professional but extremely pleasant. I hope I have spelled her name correctly! I was more then pleased with the condition and appearance of my vehicle upon completion of your work. I would highly recommend your facility for your personnel as well as your performance.
The repair work was very well done. I am more than pleased with the results. The work was completed prior to the promise date and the car was also washed before I picked it up. Many kudos to all the staff at your facility.Thank you so much. I will recommend your place to my friends.
Completely satisfied, I would recommend your services without a doubt.
I truly enjoyed my experience with your company. I would definitely recommend your company to a friend should they need it.
Vehicle Make : Volkswagen
This was my second time with Car Guys and both times they have done a great job in repairing my VW!!! I will be reccomeding them to all of my friends here in The Villages!!
Great job and service. Car was detaild to perfection thanks
Awesome experience! I worked in the auto claims business years ago and in ten years never experienced the service received from Car Guys. Truly a professional operation. Many thanks. Kirby W
Cullen was Wonderful . It was a great experience and i will recommend you to others. I loved the text updates.
They were very helpful will all my concerns and kept me updated on the progress of my car. I felt like my car was in the best place for the extensive repair that had to be done on it!
Kurt goes over and above to insure customer satisfaction
Thank you for the professional service, the quality work and fixing it so quickly. Five stars all the way. Very happy customer.
We were very impressed with the customer service, the timely manner that you finished the repairs. Thanks to Mike who did everything to make our mishap not to painful. The car looks great.
They were the most professional, efficient and economical company I have ever delt with. The people are so incredibly customer service concienteous. I will recommend them to everyone anytime.
Was so excited that your place was recommended to me. I have already started sharing the wonderful experience I had today... not that having a bumper torn off is a wonderful experience but the service I received was above anything I ever expected.
Appreciated your progress reports. Very helpful planning my calendar. Thanks to all!
Every thing was highly above what I expected. You were made to feel important the minute you walked in the door. Every person there was outstanding. Everything came out so beautifully. I am so pleased that Allstate recommended you. It was a very nice experience.
Very prompt and very honest
Very positive experience. I will recommend you in the future.
WHat a wonderful experience... The communication was OUTSTANDING. You definitely went the extra mile... I couldn't be more pleased!
Just wonderful competent customer service, and the work was great and finished a day earlier than expected.
Vehicle Make : Volkswagen
Patty is very thorough and personable!!
It was an easy experience and great work!