It was a pleasure dealing with the staff at Car Guys in Lady Lake, Fl. The repairs were done to my auto in the time stated by staff.
The process was effortless.
Everyone made it so easy. They were so kind and helpful. While the accident was bad, the Car Guys made it bearable with comfort and their professionalism. Give them a raise.
You guys were amazing from minute one! Thanks so much for being so quick in returning my vehicle to me! You went above and beyond sparkling up my interior and exterior! I will totally recommend you to anyone looking for your services!
I was amazed by the whole process. Everything was handled professionally but the staff were friendly. I would definitely recommend Car Guy's to my friends and family.
You guys are the best. You made the repair process so convenient for us. We will recommend your company to all our friends.
Everyone was very nice and professional. Car looks great-exceeded my expectations and was ready before promised. Highly recommend.
Great experience, thank you!
Excellent repair work and even better customer service!
The people were fantastic everyone was knowledgeable and helpful. We would recommend them to anyone needing repair work. Enjoyed the daily updates.
Very well don work. Very well done. Will recommend your work to anyone.
Thanks to you and Collin for his great help and interest.
My car was returned to me looking like new. You did excellent work. I would recommend you to anyone.
Went way above and beyond what we expected. Cullen answered all of our questions before we could even ask them!! This is a class outfit and one I will suggest to others in need. Thank you for everything!!!!
Very efficient, timely and courteous.
All together a very pleasant experience.
You exceeded my expectations. Thank you
You're efficient, fair pricing, accommodating, and great customer service.
You folks did an excellent job.
Great job. Look like new car????
You did not replace the hoks that hold up the rear window shade
Outstanding work. Auto looks great
Great customer service! I will recommend them to all my clients!
All of the service reps should be as nice as Cullen Kehoe to work with. Just Wonderful.
Your employees are awesome!! My car was fixed in less than a week! The two ladies and one gentleman up front were great! Friendly, courteous , helpful and thorough ! Thanks Car Guys????
Yes. We do need a radio knob lost in cleaning replaced, but I understand it was ordered. We are happy with the repair.
Prompt service work was done on time and done very well
I am well pleased with the repairs, and I will recommend your service.
Very pleasant experience. Dine in very timely manner
Did an awesome job!! Did everything in a timely manner.
Staff was very courteous and keep me informed to the status of the repair. I would recommend them to anyone and have.
My car looks great ... Thanks
I was very impressed with the service I received. Your staff is First Class
Worry free! Thank you for all the attention and prompt coordination of service!
Excellent and very professional.
Thank you for the very professional expert work on our corvette. The car looks GREAT, again, THANK YOU!!!!
When picking up my vehicle it was still not completely fixed to my satisfaction. They had to take it back into the shop while I waited to make an adjustment. Also there were a couple of spots that were overlooked on the paint which I will have to make another visit to have it taken care of.
The best service ever. You guys are the definition of "service ".
Thank you b
Very professional and quality looks outstanding. I was pressed with your handling of the last minute snafu.
Culin was my service manager. He was thoroughly professional and I trusted his judgment regarding the repair of my car. As it turned out I was completely satisfied with the job done and it was completed in a very timely manner. The front desk girl, Erin, also was right on the ball whenever I called to check up on it.
Great communication. Fast service. Car looked like new when picked up. Thank you
Good people. To work with
I'm very pleased with the overall experience to get my truck looking like new again. Of course, I was not able to watch the job being done but the end result is terrific. Patty Hauth, my estimator, and the lady (Erin?) at the front desk were very helpful. Thanks for a job well done!!
I love this company. They kept me informed everyday on the status of my car. Also the staff is awesome. They really care about their customers and getting the job done quickly.
I will definitely recommend. Erin and Patty were WONDERFUL, kind and helpful and my car looks GREAT.
Everyone was very professional and i would recommend to others
Job was done to my satisfaction and faster than I expected. Great service reps. Always feel at ease when dealing with your company.
Good job timely updates & courteous actions from Erin & Cullen
Vehicle Make : Volkswagen
Great process from beginning to end. I appreciate travelers recommending your business, as the process was uneventful.
I have referred two customers to you to have their cars repaired.
That should say something about how satisfied I am.
Kirk is outstanding and gives outrageous customer service.
The Car Guys delivered on time and my car was looking like brand new.
The updates I received keeping me abreast of the status of my car as
It went through the repair process was unexpected and truly appreciated.
Thanks again Car Guys you hit another one out of the park.
Kurt was great in taking care of my car in a short time and would recome your service to
anyone that needs body work done
Friendly professional on time overall a wonderful experience considering the experience
completely satisfied with al the service I appreciate the way they helped me with a ride home and every thing.
The car looks great!.
Thank You Mary C
Everybody I met was most helpful and a pleasure to meet. I would not hesitate to recommend Car Guys to anyone who needed the service you provide.
Excellent at keeping me informed. Great customer service. The repair work looks very satisfactory.
Vehicle Make : Mitsubishi
First my seat (drivers)broken. Rear hatch misaligned gap at top, left hitting car. Rear bumper cover loose and not straight. Under hood missing pieces for hood. Pieces hanging. Roof has dent. Not fixed or painted. And that was noticed in first walk around car. Pieces of roof broken.(track) the drivers seat is a danger!!!!! Please call me or I can/will be there Monday AM. D.Shea
Kurt is terrific, the car looks great and I thought your price was fair. Well done.
Just need to remember if you say you will call customer to do it.
Very happy with the work and the courteous staff that helped me.
Vehicle Make : Volkswagen
From the beginning, the service was exceptional - from EVERY individual!
Thanks so much!
I was very pleased with my service and would gladly return as a customer and refer any of my family or friends.
The car looks amazing...like new again !!! Excellent work guys... Cullen gave me a very comfortable sense that the car was in good hands and i could trust him. Very kind & resourceful gentleman. Also the gal with long hair at reception desk was also upbeat, knowledgeable and kind...she made me coffee too. Thank you all &I I give you all a 10+ rating !!! ????
Great customer service from the receptionist to the worker restored my car.
It looks great! No visible evidence that it was ever involved in an accident. The door fits like factory new and I can't see any difference between the new paint and the original paint. My vehicle was also a lot cleaner than when I dropped it off.
We were very happy about the entire process in to the great staff that we met. We would gladly recommend the Car Guys to anyone.
Mr & Mrs J Ricciardi
I will recommend you to our friends
Thanks Patty for your fantastic customer service! I appreciate everything that you did for my wifes Prius and now our sons Camry! Cant imagine anyone providing a better experence! Thanks for everything,
Everything from beginning to end went well and I was alway's kept informed about the progress of my car.
The text message I received were confusing as they were out of sync with the actual progress of the repair
I answered the complete survey as 10.
I brought my car to your facility and all was completely and clearly explained to me.
I was given an estimate and arranged to have a part of the work done, right hand outside mirror cover replaced. Was told to come back on a specific day and all would be ready to install cover. I did call back and said there was a $500 thresh hold for my insurance and the final estimate did reflect this. Came back to have cover put on it was never ordered according to your representative. Went through the process again and the cover was ordered. Came back, as notified, the wrong mirror cover was ordered. Needed to come back again to have the correct one installed at a later date satisfactory. The workmanship was acceptable but there was some confusion on the process.
In the end I would not hesitate using and recommending Car Guys in the future.
Car looks great and really appreciate the wash thanks to Kurt for keeping me informed
These guys are the best. They finished my repairs 2 days earlier than expected. They did a top quality job. Finally my car was immaculate inside and out when I picked it up.
The reprinting was very good and fast. Only concern was the cost which was slightly higher than I anticipated.
Nothing worked out. Was a really bad day for me because of the screw ups at car guys. My car is not done and I have to go back. I'm not posting anything else til I am a satisfied customer.
You kept me informed every step of the way which I really appreciated.
When I picked up the car (it was completed a day early - yeah!) you had cleaned it inside and out - that was a pleasant surprise.
Patty provided me with a ride to and from my home which saved me from having to call a neighbor. The install looks great. Couldn't have been easier or more pleasant to deal with.
Professional job. With high quality result
excellent customer service,quality workmanship, email updating. Would not hesitate to recommend to anybody,
They will always have my business.
Very professional staff. Everything was explained in detail and the work was performed in a timely manner. I was very please with the result.
QUALITY OF WORK AND TURNAROUND TIME WAS EXCELLENT.
Very friendly and attentive staff to me and my dog. They kept me informed and they were on time as scheduled. I could not have asked for better service on my car, the body shop crew did an excellent job on the body work, my car looks brand new!!
Job is well done excellent job
CAR GUYS are sufficient and they do a great job in a small amount of time. If I ever need another body shop again, I will definitely choose CAR GUYS. And I will recommend them to family and friends. Thank you again. Hallie M
I was very pleased with your communication with me as a customer re progress on my vehicle. This not only included daily emails but phone calls from Sheena regarding updates. She was not only very professional but extremely pleasant. I hope I have spelled her name correctly! I was more then pleased with the condition and appearance of my vehicle upon completion of your work. I would highly recommend your facility for your personnel as well as your performance.
The repair work was very well done. I am more than pleased with the results. The work was completed prior to the promise date and the car was also washed before I picked it up. Many kudos to all the staff at your facility.Thank you so much. I will recommend your place to my friends.
Completely satisfied, I would recommend your services without a doubt.
I truly enjoyed my experience with your company. I would definitely recommend your company to a friend should they need it.
Vehicle Make : Volkswagen
This was my second time with Car Guys and both times they have done a great job in repairing my VW!!! I will be reccomeding them to all of my friends here in The Villages!!
Great job and service. Car was detaild to perfection thanks
Awesome experience! I worked in the auto claims business years ago and in ten years never experienced the service received from Car Guys. Truly a professional operation. Many thanks. Kirby W
Cullen was Wonderful . It was a great experience and i will recommend you to others. I loved the text updates.
They were very helpful will all my concerns and kept me updated on the progress of my car. I felt like my car was in the best place for the extensive repair that had to be done on it!
Kurt goes over and above to insure customer satisfaction
Thank you for the professional service, the quality work and fixing it so quickly. Five stars all the way. Very happy customer.
We were very impressed with the customer service, the timely manner that you finished the repairs. Thanks to Mike who did everything to make our mishap not to painful. The car looks great.
They were the most professional, efficient and economical company I have ever delt with. The people are so incredibly customer service concienteous. I will recommend them to everyone anytime.
Was so excited that your place was recommended to me. I have already started sharing the wonderful experience I had today... not that having a bumper torn off is a wonderful experience but the service I received was above anything I ever expected.
Appreciated your progress reports. Very helpful planning my calendar. Thanks to all!
Every thing was highly above what I expected. You were made to feel important the minute you walked in the door. Every person there was outstanding. Everything came out so beautifully. I am so pleased that Allstate recommended you. It was a very nice experience.
Very prompt and very honest
Very positive experience. I will recommend you in the future.
WHat a wonderful experience... The communication was OUTSTANDING. You definitely went the extra mile... I couldn't be more pleased!
Just wonderful competent customer service, and the work was great and finished a day earlier than expected.
Vehicle Make : Volkswagen
Patty is very thorough and personable!!
It was an easy experience and great work!
Fabulous friendly expert service experience. Couldn't be better. Highly highly recommend
The repair was done promptly and professionally. It was completed when they told it would be finished. I am extremely well pleased.
Vehicle Make : Volkswagen
super friendly and accommodating. Work done in a to timely manner
Would recommend to friends
Very friendly, knowledgeable and did a fantastic job, would refer anyone to two guys. Like the updates during day. Thank you for fantastic service.
everyone wss very courteous and friendly. Email updates is a nice touch.
Cullen kept me informed every step of the way. It was quite a process to get everything worked out from ordering parts and keeping me in the rental. Thank you Cullen and Erin. It feels good to have my truck back.
What a awesome group of people!
I had the pleasure of working with Cullen Kehoe and he was wonderful. He took time looking at my car and explained everything to me. He was personable, polite and very knowledgeable. One would never know that my car was damaged. The work done was perfect. I highly recommend Car Guys and Cullen.
They repaired my car quicker then I could of ask for. They did a great job and you can not tell it had an accident. The front desk person was very polite and explain everything perfect. I got text messages on the repairs on my car.
Staff very professional and courteous. Our car was fixed, clean and ready to go when we picked it up.
Vehicle Make : Volkswagen
So fr have no problem.
you were terrific. will recommend you to all.
mrs. c.l. roberts
Excellent service! I highly recommend Car Guys. Very efficient, professional, and caring staff.
I thought that they did a great job.
Patti was a joy to work with and the entire staff made a bad experience (a car accident) not so bad after all. Will recommend Car Guys to all our friends. Oh, and our car looks showroom good. Thanks to all. Roseanne Oziemblo
Excellent work and excellent service
Everything was wonderful. If all places of business were like you guys the world would be a lot better place to live. We will definitely recommend people to have their cars fixed with you guys. Thanks for everything.
I wish you had spent a little more time cleaning the windows and rubbing off fingerprints but the paint job is wonderful my treatment at your facility was an absolute joy. Thank you
You all made it easy to "heal" my car and tie up loose ends for me!!! Thank You Much~~~~Nancy D
Very professional. Nice job!
Great job by true professionals. Very friendly and courteous service
was also provided.
They are very efficient Patti always called with updates on our car. We reccomend them highly the car looks
Beautiful. Thank you
Great job, vehicle looks great. The email updates were appreciated.
Everyone was very helpful and pleasant
I've never experienced an auto body shop like Car Guys before. The shop was very clean and the personnel were very helpful. I was kept up to date with status text messages, and phone calls AND my car was completed when they said it would be. Cullen Kehoe and Erin were very personable and made my experience stressless. I would recommend Car Guys to anyone that needed work on their car. *****
Very thankful for the service and kindness of those involved in helping with the repair of my car. Appreciate the spirit of excellence from start to finish.
I would highly recommend your company to my friends. Very nice employees. My car looked great when finished.
It is so very difficult to criticize perfection!
You Guys are great with customers and do a fantastic job on cars.
Leonard & Ann Lawson
I would recommend you highly to all my friends for your great service and friendly manner.
Patty was exceptional, I trusted her from the get go!
Great service and a beautiful job! Well done!
Everything was1st class. Impressed by cleanliness of entire facility
Great service and repair! Keep up the good work.
Kurt was very helpful and understood I was out of pocket for the repair. He worked it down to a very reasonable estimate and the final cost was even better. On top of that the repair was better than new, and then they gave her a bath! What a crew,thanks a lot...Paul
This is the second time we've had to use CarGuys in 6 months. They have not disappointed us either time. If you need to have your vehicle repaired, Car Guys are thepeople we would recommend.
My car never looked better. CarGuys did a fantastic job on the repairs. Looks like it is brand new.
I thought everyone that helped me was very nice and the communication on letting me know how the work on my car was coming along was excellent! I could not be more pleased and would definitely recommend you to a friend.
The work was excellent. I appreciated the updates on the schedule. Overall a great experience. Thanks!
Exceptional in all respects! On a scale of 1 to 5 you folks rate a 6.
Staff was very professional.
original greeting was excellent. The daily updates were a pleasant surprise. The work done on the car was very good.
They went above and beyond especially Cullen
The color and paint match was fantastic and redoing the striping was an added touch.
Everyone was very professional. They did a great job on our car
Except for having an accident, it was a very pleasant experience. Your staff is great and your work on the car was fantastic.
Great job. Thanks Erin for being such a joy to work with. Felt like I had family working on it. I'm very happy.
Everyone was friendly and tried to make my experience a good one which it was. I would truly recommend Car Guys to any of my friends , relatives, and anyone willing to listen. They kept me informed. I didn't have to call to check on progress. They sent out emails and then called me when the car was ready. Well done!! The car looked great!
I felt they were very professional and kept me informed along the way. They were prompt and they finished my repairs on the date quoted. Thank You
This was the second time you've worked on our Fusion. You do an excellent job especially the paint work/match.
This time we also appreciated the progress updates. I thank you all for taking such good care of our car.
As I have said earlier, the staff was professional, friendly and went out of their way to give us total satisfaction. I would recommend this service to anyone
They did an excellent repair job and were very friendly and professional. I will use them in the future .
Just continue being personable & friendly about doing it instead of offhand, quick & hurried about.
Professionally handled. Very pleased.
Great job and thanks for the touch up to the back bumper and for the car wash.
I appreciate the fact that you provide transportation for someone who is single, doesn't know anyone, and is physically disabled.
Dr. Gena Timmer Spivey
Staff was friendly and efficient. The job was completed on schedule. Very satisfied.
Very professional business---would recommend you!
Your front desk girl was great
Excellent service!! From the receptionists to the service representative. All of the staff was professional. My car looked and smell so good, I was even impressed with the detail service. You "GUYS" rock!!!
The estimator was very professional. The shop looked clean and organized. The car was returned in a pre-accident condition, on time, and washed. The billing and pickup went smoothly and quickly. And most importantly, my Mercedes looks new again!
Great experience, start to finish.
The work was excellent and the service was above and beyond! I was very satisfied!
Vehicle Make : Volkswagen
Very happy with my repair that was done in a timely manner. Helpful friendly staff. Highly recommend Car Guys for their excellent work. Bill Ahern, The Villages Fl
Always receive excellent servce and top notch repair at Car Guys.
Not only am I completely satisfied with repair to my car, which is perfect, but also the promptness with which is was done. I was also pleased with the warm and friendly treatment by the office staff.
Thank you for the excellent work -- I will certainly recommend you to anyone who needs their car repaired.
Work done as promised and on time.
The service was excellent the repair was amazing the time it took them to complete it was great I can't even tell where the damage was to the vehicle now and have been recommending it to everybody at my job
Cullen kehoe was very helpful liked dealing with him
My truck is pretty again! Great repair job!
Excellent job. Looked mew
Your receptionist is fantastic and professional so pleasant to work with. Liked the texts giving me updated info. Work looks great.
Once again you have been very professional.
Everyone I dealt with was top notch. The car
looks great. I will continue to recommend you.
They did a great job and on time
Great job. On time: on cost; looks great.