You folks impressed me with my other vehicle you repaired a couple of years ago. Your repair process, specifically, your communication throughout the process is excellent..! The bumper repair is outstanding. Now I wish the rest of my car looked the same... lol. If my luck is unfortunate in the future, you will have my business.
Vehicle Make : Volkswagen
Good communication, nice job on bumper, returned rental for me
The front desk and all of the staff are knowledgeable and friendly. I really appreciate the frequent updates on my cars progress. Had used ABRA before and will use again should it be needed.
A fabulous job was done in repairing my car, but i was a little disappointed that my car was ready on Friday and no one called me. I had to pick it up on Saturday.
I appreciate getting my car back Tuesday evening insyead of wednesday morning. This was exyremly helpful. The car looks great.
The work performed was great, and what a pleasant surprise the car was returned to us cleaned inside and out. Staff at front desk were very personable
and worked hard to make sure we had a top notch experience.
Was informed along the way as to progress. Scott was fantastic and delivered my car to my house! Thank you so much!
You guys did a very good job, thank you so much! Thuy W
I have found extra parts in my back seat and not installed on my vehicle where they belong. I also had a decal on my back window that is no longer there "no work was done in that area" nobody even motioned that it was missing. When I picked up my truck I had to send it back right away because parts when hanging off and not installed properly. Also when I picked up my truck my service rep never even went over the vehicle with me.
Great communication, repairs were great and done on time
Vehicle Make : Volkswagen
Very professional and prompt to give updates.
You guys do great work, and the communication was great!
My customer service manager, Adelynn Betts, did a great job of keeping me up to date on the status of my truck. I would use her again to take care of my truck in a heartbeat. Thanks again for doing such a good job!
The QC at the Parker,CO location is in need of some work. The first time I went to pick up my vehicle the list of things not right were enough to have Eric the Manager say we need to fix this and make it right. Then two days later I got it home a noticed that the fron bumper seem loose. I ended up putting my truck up on ramps to find several things not right mainly the TPMS sensor wire was routed incorrectly right next to the swing arm of the supsention and found all 6 bolts holding the front end on were all finger tights and rattling. Not the best experience.
Aaron was very polite and such a gentleman! Very professional and wanted me to know the whole process of my car getting fixed.
The entire staff treated me with great professionalism and care in keeping me informed on all aspects of my vehicle repairs
Very pleased with the way the team stands behind the work done and willing to go that extra step to make it perfect thanks
The front desk gals are wonderful! :)
Incredible service through the front office and the mechanics. Car looked amazing when i picked it up and the inside of my car was cleaner than when i dropped it off. There was no shop smell at all. They really care about taking care of you at ABRA.
Everyone treated us good and kept us informed
Initial in person contact set for 0800 hrs and finally appointment got underway at 0845. It wasn't busy. Manager stated there was a district manager meeting with staff and confusion wether or not to interrupt for a customer was discussed and manager adrrsssed appropriate employees. KC was service person who was assigned my vehicle, emails, phone calls on progress was done to satisfaction. Final product below satisfactory, there are fish eyes/ silicone spots in paint, that's still needs to be addressed
I appreciate how personable and the want to help attitude.
Keep up the good work!
The staff at Abra was incredibly friendly and helpful and the work was exceptional. Thank you!
Great job! I am fully satisfied with the work
Great experience from the front end staff to the final results. Such a pleasure doing business with a company with such high standards.
Kacie and everyone at the Parker location were awesome. First rate service! Thanks for keeping me informed throughout the entire process.
You are all very professional and well organized. Scott was wonderful calling me with updates and your daily texts were awesome. Thank you
Aaron **** was very proactive in his status updates and provided excellent customer service. Your entire staff was courteous and professional. Thank you!
Missy was phenomenal at the front desk. Truly provided A service. Also, Aaron was amazing to work with. Will be using this location in the future.
Aaron and the staff was very professional, informative and personable. I definitely would recommend Abra to my friends and family.
Car repair took to long. Staff was helpful but minor repair took over a week.
Great communication and excellent body work!
The repair job, new rear bumper, looks great! And it was finished within a week. You also made it easy to set up the rental car. Thanks so much for a great service.
They could do a bit mote better on communication buy love the work that was done. Will chime back again if need to.
Aaron kept me well informed on the progress of repairs. Repairs were finished ahead of forecasted completion date. Abra staff was very courteous. Thank you Abra and Progressive for making this experience as easy as possible!
Car looks good. Will be bringing in to have look at tail light. Looks like red mark was put on taillight to help align and forgot to take off.
Adelynne was great and very communicative as opposed to the person assigned before her. Even though my service took a long time, I know it had most to do with the problems concerning contacting interlock and so far, my car repair looks great.
My car looks great and the work was done quickly! Thank you!
Paul's communication was great! Much appreciated.
Great experience. Thanks. Scott is awesome.
Everyone was very helpful and prompt. Thank you!
Communications throughout the repair process were excellent. There was no guessing as to how things were going. Kacey went above and beyond in her efforts, even bringing in resources to repair a windshield rain sensor that hasn't worked correctly since I purchased my car. Thanks to your entire staff for a job well done.
Such an easy experience! A for Scott and everyone that helped!
Scott and the Parker team are very professional and make bad situation very easy!
Just a suggestion make sure the mechanics wipe the dirt from their hands before they touch the car the seats and the floor of the car other than that everything was great thanks so much Abra.
They are all AMAZING at this shop!! I will definitely recommend
Very courteous, very well informed updates on the repair status. Had no worries at all with getting things done quickly.
Work was completed quickly, my car was very clean when I picked it up.
My guy was awesome and very accommodating! :)
They were so polite and thorough. I will definitely recommend their services.
Great job and a full 2 weeks ahead of schedule. Awesome job.
Everyone I dealt with was friendly and professional. I didn't have any major repairs that needed to be done, nor was my work going to be a big "money maker" but they treated my request for service just as important. On my initial visit, it was obvious that they were very busy, but they found a way to get me in for my service in a relatively short time. The price for the work was also very reasonable. When I showed up to have the work done, ABRA was ready for me. They asked me if I had a ride home and when I told them I didn't, one of the girls there offered to drive me home if the work was going to take a while. The work was completed quickly and came out beautiful. I couldn't have asked for a better experience. Thank you ABRA of Parker! I will bring my future business to you, and will spread the word!
My driver seat won't go all the way back now. Anyone taller than 5'6" can't drive the car because the seat. The memory **** and 2 seat controls also don't work. I brought my car in for bumper repair - what was done to my drivers seat? I'll be bringing it in on Jan 9th.
Everyone I dealt with was very friendly and helpful. I really appreciated the regular updates I would receive. Thank you for everything!!
Took longer then expected but it was worth it. Really nice work!
Thank you for all you have done- I'm so happy with your process and work. I can't say enough of what a great job everyone has done. Thank you for taking good care of me and my car. Car looks fantastic just like new!
This was a good experience. I was impressed with the company.
Everyone was very pleasant and helpful. My car was repaired ahead of schedule and my car was in great shape when it was returned to me. The staff is very friendly and answered any question I had along the way. I would recceomend the shop to anyone.
Thanks you're the best!!!
Abra is the best repair shop I have ever dealt with
You are the best.
Once again ABRA outdid themselves. Great work!
I was updated and I am completely satisfied
With my car!! Thank u very much.Pat C
Although the work that needed to be completed was extensive I felt like I was being mislead about how long it was going to take to be completed and felt that every time I was given an estimate sometbjn g always came up to push it another couple days which lead to me having to pay out of pocket for our rental car which I was not overly happy about. The work done on the truck though was really great and much appreciated.
Paul and the team were amazing...I always knew the about my car updates.
Casey was great to work with very knowledgeable, helpful and friendly. She kept me informed every step of the way. When I went to pick up my car the battery was dead and a manager Andy was so helpful and replaced my battery free of charge. I really appreciated him going out of his way to help me. I am pleased with the finished product as well my experience with all of the Abra Auto Body staff!
This was one of at least 2 experiences with ABRA that where excellent at every level of customer experience.
The car looks great! Great paint job. Kacey had wonderful customer service. She kept me informed all the way through the process.
Thank you communication was excellent.
I really liked the update and the paint job was outstanding I know how hard it is to match as they age great job!
Vehicle Make : Mini Cooper
I like the update texts.
From the beginning to the end all people were
very professional,they took the time to explain what was going to happen and kept us informed along the way, thanks for the great job.
Did a great job keeping me informed along the way
Thank you for everything!!! You guys do a good job
If needed I will use Abra again. They are hard a working team and took all the time I needed to answer all my questions and concerns about my car's repair. When I arrived to pick up the car it was being inspected by one of the team just making sure it was 100% ready to be returned to me, something I have never seen before, just one example of going above my expectations. Thanks ABRA!!
Very impressed with the work.
Your employees work respectful and courteous and helped me get in and out in a hurry. You have always been the same under all my circumstances thank you
Car looks great! Back to prefect. Thanks team
Vehicle Make : Volkswagen
Thx for doing a great job on the car and for ensuring that all was correct before returning it
Rough start , but the Parker location took care of everything . All the staff were very helpful . Thank you once again for meeting my expectations on what is good customer service.
There was a scratch on the fresh paint when I picked the car up, but I was not given specific instructions for getting it taken care of. Aside from that, everything was perfect.
Abra did an excellent job on the repair. I was updated weekly on the status of the repair. They're professional people who do outstanding work. I wouldn't use anyone My special thanks to Kacey Frazier who handled my claim and kept me informed every step of the way.
Thought the repair looks great, was pleased with the ability to have rental car dropped off and picked up at ABRA. Pleasantly surprised at the interior detail job upon pickup!
Job well done it look like a new car thank u
They kept me in the loop at all times, both phone calls and text messages letting me know the status of the work being done. Both Jeremy and Casey were absolutely incredible, terrific customer service!
Abra did a great job fixing my car. Travis kept in touch with me and fixed major hail damage perfectly. Thank you! I will recommend you to friends and clients.
Appreciate the fast service and clean car upon delivery!
Your customer service is great! Very satisfied with car repairs! Thanks so much! See you again if needed!????
Great service! I'm very satisfied with the work performed on my SUV. The process was pretty straightforward. I was updated with the progress of repairs and they provided me a warranty on the work performed on the vehicle. Kudos to all the staff that make this company worth recommending.
Everyone was so nice and friendly that I spoke with when I came in. Travis, Adelyn, and Robin were all wonderful to work with. The mechanics did a great job on the body work and paint. My car looks so beautiful! Thank you!
It was a good experience.
Kacie was fabulous in communicating with us of the status of our vehicle and even worked on the holiday weekend to allow us to pick up our vehicle
Overall great work and super courteous staff.
Vehicle Make : Volkswagen
I just appreciated the time Abra took to take care of my repairs. I love the communications text messages. I feel I always knew what needed to be done, where the team was with the repairs. I was also able to respond.
For that I'm grateful! Thank you Abra!
I was pleased with the entire experience. Notifications and updates were reassuring! Very professional in all aspects.
I have been a Claims Adjuster for more than ten years for many major auto insurance companies. I have been to hundreds of auto body shops across the country over the course of my career. I have to say that as a first time customer to ABRA, it's clear why most major insurance companies want ABRA on their preferred body shop list. The customer service and follow up on repairs is unparalleled. The work was exceptional and they over delivered on all of their expectations. Thanks for taking care of my family ABRA!
jeremy was so friendly and Travis and Adeline were great with letting me know what was going on with my car.
It was a great experience. I was kept in the loop with phone calls and texts. My car was done early too! The repair job looks excellent!
Loved the text , loved being picked up for rental care, loved being able to just drop off rental care at the shop when picking up van, thanks for the wash, thanks for overall great work.
Took really good care of me
Casey was very good at keeping me informed during the whole process.
Amazing job. Thanks, guys!
Excellent job on repairing my truck and keeping us up to date on everything throughout the process.
Truck looks new! Great Job
Works looks great, car was very clean, and it was done very timely
Great customer service and communication.
The job isn't completed yet & until the new muffler is installed and the vibration noise goes away, then the job will be completed.
Everyone was pleasant & helpful and we appreciated the text updates!
The communication was great. I love the text updates.
Very helpful, I was kept informed as to what was going on. Very nice staff!!!!
I got missing plastic cover to a screw in the cargo area, lift gate trim is loose inside, wheel well end is missing fastener so its loose. Im not sure if rear quarter panel was replaced it sure looks like, driver side rear door has two lighter spots and trim around that door is loose too. Why it looks like that when u had that car at your leasure i dont know.?
Great job on the repair. I wasn't expecting the whole car to be cleaned upon return - thanks!
Travis was awesome keeping me updated and took care of my car.
Kacey is amazing. She is an incredible rep for your company. She has a great touch with customers even when telling them their vehicle may not be ready. She is courteous and timely in her communications. The work is still fresh but looks good so far. I will let you know if any issues arise going forward but as long as Kaceys on your team I'm an Abra net promoter. Thanks
Got the job done faster than anticipated and kept me informed the entire time
They did a great job repairing my car and communicated wonderfully.
The communication from ABRA was wonderful. I was kept in the loop via text, and phone calls. Steve was professional and sincere. I also appreciated how everyone was so friendly at drop off and pickup, even though I arrived each time after operating hours. No one seemed annoyed or put out. What a great team, and a great customer-oriented culture.
Fast turn around and quality work
I didn't have any real expectations, but I want good customer service when in today's society it too often lacks. But I was most impressed with everyone at Abra. Jeremy and Kacey were terrific.
Great work, great service
Great work car came out looking like new.
Abra has been a pleasure to work with . I have found everyone to be very accommodating and helpful . The staff truly cares about the making the customer happy , they don't just say it . The work that they on my truck was excellent . The truck looks fantastic
We were happy with how our vehicle was finished on time. We also appreciated how our vehicle was cleaned after the work was completed. The finished work looks good and we are pleased with ABRA.
The plastic on the back hatch was clearly not reassembled properly and now I will have to take extra time to take it back to get it fixed.
The appointment was made 2 weeks before the scheduled date. Specific instructions were givin to Wendy. None of those instructions were followed. I was called numerous times to figure out what was going on. This was a simple bumper replacement. Honestly the worst experience I have ever had with a body shop.
The best experience that ever had.. Everybody friendly and communicated with everyday about my car..I definitely I will recomend your shop to all my friends.
Thank you so much!!.. My car look Beautifull almost new!!!
Happy customer !!
Customer service and Steve and repair were excellent They kept me informed the entire time my car was in the shop. Steve went out of his way to make sure I got my car out as soon as possible. Did a beautiful job on my vehicle, and then detailed it afterwards. Could not ask for better service.
Jeremy & Travis were Rock Solid.
They were friendly and got the work done within the time they quoted.
Top notch from start to finish.
Great service and the wirk was fine thoroughly. The final price matched the original estimate!
Great experience! Kasey Fraizer was awesome! Constantly updated me on the status of the car and the team got the car done quicker than scheduled!
Thank you for the great job I really like it thank you so much
Very professional, excellent customer service all always kept updated. I worked with Jerod Lee and Steve Nordentoft.
Excellent customer service
For the most part I was very happy with the service I received however when I left the body shop and returned home I found scratches on my bumper that were not there when I dropped off my car to be fixed. I would like to know how I get those fixed.
The second time I've had the pleasure of having Abra work on our vehicles. Been very happy with the service, communication and results.
Fantastic workmanship. Great customer service. Thank you.
Good regular text updates - helpful
You guys did a FANTASTIC job!!!! Thank you so much for everything! My vehicle looks amazing!
The customer service was excellent! The repairs looked great and Travis went out of his way to keep me informed about the progress and also performed some extra touch-ups to make sure the work blended & rust was covered. The car was left clean inside and out. I have an extra compliment to the receptionist for her excellent customer service and for helping me with the rental. I really enjoyed my experience with Abra.
Jeremy and Travis were professional and communicated with us very well
Great experience. Professional, competent staff.
From the scheduling process to the final walk through, everyone was very informative, professional and cordial. Truly appreciate the experience even though it was a result of an accident. Thank you!!!!
Super service. Really on top of what they do.Commication was outstanding.
Great experience - way beyond expectations
My hylander looks great. Appreciated not just the great work,but the text messages and phone calls as the work progressed on my vehicle. Very professional. Thank you ????
The vehicle is good. I would like a call from the general manager if you are interested. Thank you.
These guys were wonderful with customer service and made sure I had an idea of what was going on before I left my car with them. I loved getting text messages almost daily with pprogress reports.
Very professional and friendly staff. Very good communication throughout thr process
Everyone was super nice and very helpful. Great service as always.
Very professional staff upon my greeting and throughout the repair experience. Steve was very professional and informative! I will highly recommend Abra for taking such good care of both myself and my Chevrolet Volt! Thank all of you at Abra!
Great job cleaning and detailing the car. After some previous repairs at another shop the car was not cleaned well and full of dust. Good job.
Great communication efforts during the repair process
Sunroof switch backwards and sliding ceiling cover does not fit. Supposed to be rectified tomorrow.
Yes, all went as planned and on time. Thanks!
Thanks for cleaning my car!!
Steve and Adeline were very helpful and great to work with.
Despite a couple bumps in the road,the Team in Parker got my work van back on the road on time and it looks great!!????
Finished early. Kept me up to date on status. One stop shop. Scott was awesome to work with.
My car was so clean when it was returned to me! Inside & out.
The work was beautiful and the staff was really helpful. The car was ready so quick and they went the extra mile to clean and buff it.
The people at Parker's Abra got me in quickly, kept me updated by phone and text messages. I was pleased with the quality of the work done on me vehicle. I would definitely recommend this shop.
Very happy with the whole process. The constant knowledge of where my vehicle was and what was to be done. I will recommend Abra to all my friends.
Kacey Frazier was wonderful to work with. She helped in a very stressful situation and time. Thanks to her for all of her help!
We did not like having to guess when the car was gong to be done. Said it would be done every day for a week.
Super service and super job.
Kasey was great, very professional.
You guys are great. Thanks!
Took too long to get my car scheduled for repair. The work done was great, but waiting 4 months to get in is a little frustrating!
This was a wonderful company to work with. ..thank you for the great service!
I can't believe the great customer service I received. I rank you guys up there with Chick fil A on customer service. I never imagined to get as many updates as I received. It was awesome! I'm still waiting a few days to see how well (or not) the paint matches. It was overcast and nearly dark when I picked it up so it was hard to see the paint. However, the work looks excellent!! Kudos to the repair crew and Steve for helping me out. I will definitely return and spread the word!!! Jeff H
Excellent job, customer service and fixed within 3 days! I will refer ppl to you.
The text messages were good but would have liked the adjuster to be more personable and interact with me at the beginning. When I arrived for my first initial review the adjuster did not introduce herself and went right to looking at the vehicle.
You had excellent service. You got the car done in a reasonable time and returned it in beautiful condition
Very good customer service & speed in repairing my car!! I would highly recommend your staff!!