I was updated and I am completely satisfied
With my car!! Thank u very much.Pat C
Although the work that needed to be completed was extensive I felt like I was being mislead about how long it was going to take to be completed and felt that every time I was given an estimate sometbjn g always came up to push it another couple days which lead to me having to pay out of pocket for our rental car which I was not overly happy about. The work done on the truck though was really great and much appreciated.
Paul and the team were amazing...I always knew the about my car updates.
Casey was great to work with very knowledgeable, helpful and friendly. She kept me informed every step of the way. When I went to pick up my car the battery was dead and a manager Andy was so helpful and replaced my battery free of charge. I really appreciated him going out of his way to help me. I am pleased with the finished product as well my experience with all of the Abra Auto Body staff!
This was one of at least 2 experiences with ABRA that where excellent at every level of customer experience.
The car looks great! Great paint job. Kacey had wonderful customer service. She kept me informed all the way through the process.
Thank you communication was excellent.
I really liked the update and the paint job was outstanding I know how hard it is to match as they age great job!
Vehicle Make : Mini Cooper
I like the update texts.
From the beginning to the end all people were
very professional,they took the time to explain what was going to happen and kept us informed along the way, thanks for the great job.
Did a great job keeping me informed along the way
Thank you for everything!!! You guys do a good job
If needed I will use Abra again. They are hard a working team and took all the time I needed to answer all my questions and concerns about my car's repair. When I arrived to pick up the car it was being inspected by one of the team just making sure it was 100% ready to be returned to me, something I have never seen before, just one example of going above my expectations. Thanks ABRA!!
Very impressed with the work.
Your employees work respectful and courteous and helped me get in and out in a hurry. You have always been the same under all my circumstances thank you
Car looks great! Back to prefect. Thanks team
Vehicle Make : Volkswagen
Thx for doing a great job on the car and for ensuring that all was correct before returning it
Rough start , but the Parker location took care of everything . All the staff were very helpful . Thank you once again for meeting my expectations on what is good customer service.
There was a scratch on the fresh paint when I picked the car up, but I was not given specific instructions for getting it taken care of. Aside from that, everything was perfect.
Abra did an excellent job on the repair. I was updated weekly on the status of the repair. They're professional people who do outstanding work. I wouldn't use anyone My special thanks to Kacey Frazier who handled my claim and kept me informed every step of the way.
Thought the repair looks great, was pleased with the ability to have rental car dropped off and picked up at ABRA. Pleasantly surprised at the interior detail job upon pickup!
Job well done it look like a new car thank u
They kept me in the loop at all times, both phone calls and text messages letting me know the status of the work being done. Both Jeremy and Casey were absolutely incredible, terrific customer service!
Abra did a great job fixing my car. Travis kept in touch with me and fixed major hail damage perfectly. Thank you! I will recommend you to friends and clients.
Appreciate the fast service and clean car upon delivery!
Your customer service is great! Very satisfied with car repairs! Thanks so much! See you again if needed!????
Great service! I'm very satisfied with the work performed on my SUV. The process was pretty straightforward. I was updated with the progress of repairs and they provided me a warranty on the work performed on the vehicle. Kudos to all the staff that make this company worth recommending.
Everyone was so nice and friendly that I spoke with when I came in. Travis, Adelyn, and Robin were all wonderful to work with. The mechanics did a great job on the body work and paint. My car looks so beautiful! Thank you!
It was a good experience.
Kacie was fabulous in communicating with us of the status of our vehicle and even worked on the holiday weekend to allow us to pick up our vehicle
Overall great work and super courteous staff.
Vehicle Make : Volkswagen
I just appreciated the time Abra took to take care of my repairs. I love the communications text messages. I feel I always knew what needed to be done, where the team was with the repairs. I was also able to respond.
For that I'm grateful! Thank you Abra!
I was pleased with the entire experience. Notifications and updates were reassuring! Very professional in all aspects.
I have been a Claims Adjuster for more than ten years for many major auto insurance companies. I have been to hundreds of auto body shops across the country over the course of my career. I have to say that as a first time customer to ABRA, it's clear why most major insurance companies want ABRA on their preferred body shop list. The customer service and follow up on repairs is unparalleled. The work was exceptional and they over delivered on all of their expectations. Thanks for taking care of my family ABRA!
jeremy was so friendly and Travis and Adeline were great with letting me know what was going on with my car.
It was a great experience. I was kept in the loop with phone calls and texts. My car was done early too! The repair job looks excellent!
Loved the text , loved being picked up for rental care, loved being able to just drop off rental care at the shop when picking up van, thanks for the wash, thanks for overall great work.
Took really good care of me
Casey was very good at keeping me informed during the whole process.
Amazing job. Thanks, guys!
Excellent job on repairing my truck and keeping us up to date on everything throughout the process.
Truck looks new! Great Job
Works looks great, car was very clean, and it was done very timely
Great customer service and communication.
The job isn't completed yet & until the new muffler is installed and the vibration noise goes away, then the job will be completed.
Everyone was pleasant & helpful and we appreciated the text updates!
The communication was great. I love the text updates.
Very helpful, I was kept informed as to what was going on. Very nice staff!!!!
I got missing plastic cover to a screw in the cargo area, lift gate trim is loose inside, wheel well end is missing fastener so its loose. Im not sure if rear quarter panel was replaced it sure looks like, driver side rear door has two lighter spots and trim around that door is loose too. Why it looks like that when u had that car at your leasure i dont know.?
Great job on the repair. I wasn't expecting the whole car to be cleaned upon return - thanks!
Travis was awesome keeping me updated and took care of my car.
Kacey is amazing. She is an incredible rep for your company. She has a great touch with customers even when telling them their vehicle may not be ready. She is courteous and timely in her communications. The work is still fresh but looks good so far. I will let you know if any issues arise going forward but as long as Kaceys on your team I'm an Abra net promoter. Thanks
Got the job done faster than anticipated and kept me informed the entire time
They did a great job repairing my car and communicated wonderfully.
The communication from ABRA was wonderful. I was kept in the loop via text, and phone calls. Steve was professional and sincere. I also appreciated how everyone was so friendly at drop off and pickup, even though I arrived each time after operating hours. No one seemed annoyed or put out. What a great team, and a great customer-oriented culture.
Fast turn around and quality work
I didn't have any real expectations, but I want good customer service when in today's society it too often lacks. But I was most impressed with everyone at Abra. Jeremy and Kacey were terrific.
Great work, great service
Great work car came out looking like new.
Abra has been a pleasure to work with . I have found everyone to be very accommodating and helpful . The staff truly cares about the making the customer happy , they don't just say it . The work that they on my truck was excellent . The truck looks fantastic
We were happy with how our vehicle was finished on time. We also appreciated how our vehicle was cleaned after the work was completed. The finished work looks good and we are pleased with ABRA.
The plastic on the back hatch was clearly not reassembled properly and now I will have to take extra time to take it back to get it fixed.
The appointment was made 2 weeks before the scheduled date. Specific instructions were givin to Wendy. None of those instructions were followed. I was called numerous times to figure out what was going on. This was a simple bumper replacement. Honestly the worst experience I have ever had with a body shop.
The best experience that ever had.. Everybody friendly and communicated with everyday about my car..I definitely I will recomend your shop to all my friends.
Thank you so much!!.. My car look Beautifull almost new!!!
Happy customer !!
Customer service and Steve and repair were excellent They kept me informed the entire time my car was in the shop. Steve went out of his way to make sure I got my car out as soon as possible. Did a beautiful job on my vehicle, and then detailed it afterwards. Could not ask for better service.
Jeremy & Travis were Rock Solid.
They were friendly and got the work done within the time they quoted.
Top notch from start to finish.
Great service and the wirk was fine thoroughly. The final price matched the original estimate!
Great experience! Kasey Fraizer was awesome! Constantly updated me on the status of the car and the team got the car done quicker than scheduled!
Thank you for the great job I really like it thank you so much
Very professional, excellent customer service all always kept updated. I worked with Jerod Lee and Steve Nordentoft.
Excellent customer service
For the most part I was very happy with the service I received however when I left the body shop and returned home I found scratches on my bumper that were not there when I dropped off my car to be fixed. I would like to know how I get those fixed.
The second time I've had the pleasure of having Abra work on our vehicles. Been very happy with the service, communication and results.
Fantastic workmanship. Great customer service. Thank you.
Good regular text updates - helpful
You guys did a FANTASTIC job!!!! Thank you so much for everything! My vehicle looks amazing!
The customer service was excellent! The repairs looked great and Travis went out of his way to keep me informed about the progress and also performed some extra touch-ups to make sure the work blended & rust was covered. The car was left clean inside and out. I have an extra compliment to the receptionist for her excellent customer service and for helping me with the rental. I really enjoyed my experience with Abra.
Jeremy and Travis were professional and communicated with us very well
Great experience. Professional, competent staff.
From the scheduling process to the final walk through, everyone was very informative, professional and cordial. Truly appreciate the experience even though it was a result of an accident. Thank you!!!!
Super service. Really on top of what they do.Commication was outstanding.
Great experience - way beyond expectations
My hylander looks great. Appreciated not just the great work,but the text messages and phone calls as the work progressed on my vehicle. Very professional. Thank you ????
The vehicle is good. I would like a call from the general manager if you are interested. Thank you.
These guys were wonderful with customer service and made sure I had an idea of what was going on before I left my car with them. I loved getting text messages almost daily with pprogress reports.
Very professional and friendly staff. Very good communication throughout thr process
Everyone was super nice and very helpful. Great service as always.
Very professional staff upon my greeting and throughout the repair experience. Steve was very professional and informative! I will highly recommend Abra for taking such good care of both myself and my Chevrolet Volt! Thank all of you at Abra!
Great job cleaning and detailing the car. After some previous repairs at another shop the car was not cleaned well and full of dust. Good job.
Great communication efforts during the repair process
Sunroof switch backwards and sliding ceiling cover does not fit. Supposed to be rectified tomorrow.
Yes, all went as planned and on time. Thanks!
Thanks for cleaning my car!!
Steve and Adeline were very helpful and great to work with.
Despite a couple bumps in the road,the Team in Parker got my work van back on the road on time and it looks great!!????
Finished early. Kept me up to date on status. One stop shop. Scott was awesome to work with.
My car was so clean when it was returned to me! Inside & out.
The work was beautiful and the staff was really helpful. The car was ready so quick and they went the extra mile to clean and buff it.
The people at Parker's Abra got me in quickly, kept me updated by phone and text messages. I was pleased with the quality of the work done on me vehicle. I would definitely recommend this shop.
Very happy with the whole process. The constant knowledge of where my vehicle was and what was to be done. I will recommend Abra to all my friends.
Kacey Frazier was wonderful to work with. She helped in a very stressful situation and time. Thanks to her for all of her help!
We did not like having to guess when the car was gong to be done. Said it would be done every day for a week.
Super service and super job.
Kasey was great, very professional.
You guys are great. Thanks!
Took too long to get my car scheduled for repair. The work done was great, but waiting 4 months to get in is a little frustrating!
This was a wonderful company to work with. ..thank you for the great service!
I can't believe the great customer service I received. I rank you guys up there with Chick fil A on customer service. I never imagined to get as many updates as I received. It was awesome! I'm still waiting a few days to see how well (or not) the paint matches. It was overcast and nearly dark when I picked it up so it was hard to see the paint. However, the work looks excellent!! Kudos to the repair crew and Steve for helping me out. I will definitely return and spread the word!!! Jeff H
Excellent job, customer service and fixed within 3 days! I will refer ppl to you.
The text messages were good but would have liked the adjuster to be more personable and interact with me at the beginning. When I arrived for my first initial review the adjuster did not introduce herself and went right to looking at the vehicle.
You had excellent service. You got the car done in a reasonable time and returned it in beautiful condition
Very good customer service & speed in repairing my car!! I would highly recommend your staff!!
Everyone was always helpful. You made made car look great and you returned it to dog hair free!! What a treat!!
Even though it was covered by insurance the staff was polite, attentive to my needs and quick with all the work done
Service was excellent. Car looks v good. Only shame was that I left it with a quarter tank petrol and it came back empty. And the interior was really dusty and dirty - I had to take it for full detailing.
You don't have to call me twice a day to up date every other day would be fine. Thx **** O
Everything was wonderful. Everyone was very friendly and Byron took care of me in a pinch. I waited while the repair was done as it was a quick repair but the team still kept me updated throughout. The cost was extremely fair and reasonable.
Wonderful work done on my car. Travis kept me up to date along the way. Would use Abra again, and would recommend you to anyone needing body work. Very professional!
Steve was a very considerate representative
Travis, Adelynne & Jeremy were very professional, friendly, courteous and thorough! Refreshing to receive this high level of customer service. It us very rare these days. ABRA should consider them as true assets and great representation of your company!
I was really impressed with the customer service I received. Everyone I spoke with was professional and kind and knew what was going on. My vehicle was repaired quickly and I was happy with the work done.
Your staff was awesome and the couritsy n professionalism was deeply appreciated.
My vehicle looks great and i was very impressed.
The work was not complete. We are missing a part and have to schedule again.
We have not had time to look at the repair in the sunlight so that said everything looks good so far. Very professional on the updates throughout the repair.
Vehicle Make : Mini Cooper
I will always have all my auto body and
glass repairs done at ABRA. Always
so very happy with ABRA's work.
My car looked better than before the accident! Super impressed.
Very good job done quickly
great friendly team. Car was ready ahead of schedule. excellent job in keeping me posted with their progress
I am frustrated that my vehicles blind spot monitor system is still not repaired. I have been told that I need to take that to the dealer to get it fixed. I think that is more an issue with progressive insurance, not with Abra. My service at Abra has been excellent!
Thanks for your professionalism
We have used ABRA before. Appreciate your excellent work. Your customer service was terrific. Thank you!
Quick and professional..great job
My car looks New again. Thank you guys!
Kaci my rep is AWESOME!! Always kept in contact with me!!
The process of having our car repaired was seamless and completely professional. Our first impression was incredibly positive with Adelynn and Jeremy. They both went out of their way to be helpful and friendly. Steve handled our repairs and was professional, polite, helpful and put our minds at ease. He communicated with us throughout the entire process and delivered our repaired car on the anticipated date. He even worked with our insurance company to make sure that absolutely all issues related to the damage incurred from our accident were dealt with. We received the car completely clean and looking amazing. It was a great experience all the way around. Congratulations on a fabulous team that understands and delivers superior customer service!
Thank you Abra! Great customer service, I appreciate Travis updating me on the progress of my van, and keeping us up to date. The bumber looks amazing.
Merry Christmas, the Wellensieks
I'm really happy because this is the second time the Abra fix my car. I never have any problems with this place. Super happy ????
The staff was very accommodating and professional.
Just wanted to say thank you so much for the repair to my challenger. I was very pleased to find out that no bonding was used and that you did metal finishing. Wish all the employees at Abra a Merry Christmas and a Happy New Year
Great customer service. Please working with the people at Abra.
Issues needed to be fixed
Usually I am skeptical of auto repair shops, but my experience with Abra was exceptional.
Abra was amazing handled everything with great precision and class. Would recommend Abra to anyone who is in need of assistance with their car. Thanks for the great service.
I appreciated the time and effort Byron spent to make sure that things were done correctly
Steven and the rest of the team were very kind and helped every step of the way. Thank you.
Communication was great throughout the whole process!
Would come back every time and recommend everytime
Fantastic job. I would like to thank all the wonderfull staff up front. In these times you normally do not receive customer care like i did at ABRA. Travis did a great job with his updates on my car.ONCE AGAIN THANK YOU ALL SCORED A 12 in my book.
Thank you for getting my Jeep in quickly and getting the dents out of my hood. Looks great. Thanks again. I will have my red Miata in to have some dents repaired soon!
Perfect. Thanks cleaning the car too!
Excellent service and communications. Highly recommend ABRA to others.
Great service and work...also appreciated exterior wash and interior cleanup...will recommend you highly!
The estimator did not get back to me timely but I found out she went to and the different branch. Then when I got on schedule and was told 3 mo lead time. Ok. When I brought in was told 15 bus days to fix it. I was frustrated but the lady, Theresa? Was awesome. Worked it into another branch and totally made me feel way better. She is an asset to your company. Great people skills and got it to work. The finished product was great. Totally happy with the workmanship. Other than the non communication with the estimator, Charlie I think, all went well.
Seriously, Theresa did great because I was seriously frustrated. She needs a raise.
The team is so polite and so welcoming. They kept me informed throughout the process. My truck looks great! Thanks!!!
Thank-you!! Great experience and my car was so clean when I got it I thought it was the wrong one!
Your front office ladies at reception are super nice and sweet.
I was very pleased with the customer service and quality of the work performed.
There was a small gap in the fit and finish of the rear bumper spoiler. Steve the customer service manager offered the replace the new spoiler. We agreed to wait a week and see if the fit was better after giving it time to retain its original shape after a short period. I appreciate his willingness to work with me on my only concern. Everything else was great. This team made my experience very pleasant. I would and will recommend ABRA to my friends and family. I was also impressed with the progressive insurance representative as well.. Thank you.
Only two words. Thank you?
This repair was faster and easier than expected. Your customer service is awesome (Steve is my hero) and my car looks fantastic. Thanks!
All was great but fishing flies appear to have been discarded from rear of car interior
Extraordinary customer service! The team seems to work well together. Got the job done quickly and I appreciated the updates.
The car was done when they said it would be. I was advised along the was on the status of my car. It was delivered to me in spotless condition , they detailed the interior. Also the staff was very friendly and treated me very well. They got all the hail dings out with a paintless repair processes. I was extremely satisfied .
One small issue; the windshield washer fluid tank is leaking. I already called and was told to bring the car by.
Great customer service and great work on my car!
I really appreciated the ongoing updates regarding the repairs. In receiving my car, I was pleasantly surprised to find a clean car, both inside and out! Great service and great staff!
Thanks to Steve for his professionalism and patience.
Will definitely recommend Abra to any of my friends requiring such service.