already sent in a previous e mail.
Vehicle Make : Range Rover
Great job by all...thx.
Despite part supply glitches you delivered a great looking truck
There was great communication. I knew everything that was going on with my car. Matt was very friendly and helpful with explaining thing to me about my car. Overall very great customer service.
This is the 2nd time I have trusted Abra to repair my vehicle and you still are a top notch company. From the moment I stopped by to when I collected my vehicle I was treated with the utmost respect. You kept me up to date with every step and Tim was so polite and kind. Your superb customer service and skills were outstanding, thank you for everything.
Very happy with the whole process and keeping me informed on the progress of my repairs.
My experience was great!! The team was curtious, professional and caring of my needs as a customer. I dealt directly with Matt and would recommend him as well as Abra to anyone asking for a professional, curtiois and timely business for repair. I felt as if my situation was a priority and I was the only customer.
They provided great service. I would give them a 10.0
Great service, Matt Morehouse was very helpful and provided amazing customer service.
Everything was handled professionally!
Was a good experience, was done very quickly, very satisfied
Thank you for all of your help with my car and I really appreciated being contacted on a regular basis with updates. Thanks again!
Thanks the car looks great and was completed in just a few days.
Excellent customer service
Outstanding experience! My truck looks new.
very friendly and helpful
Vehicle Make : Volkswagen
My blue beetle looks brand new! Thanks Tim, Linda and especially those who repaired my car, you do great work. Thanks
Vehicle Make : Mitsubishi
Very courtious, friendly, and knowledgeable. I would recommend Abra Auto Body & Glass to family and friends.
Matt was great to work with.
We were treated fantastic. Great communication. Repair job was impressive. The only slight disappointment was that the replacement fog light cover is not as clear as the other side. Thank you very much .
Excellent work done by the company could not ask for better. Matt was truly awesome to work with would recommend to everyone.
Great communication, friendly, excellent quality workmanship.
Matt kept me updated on the process of my car at all times during the repair and was extremely nice and helpful.
Thank you for making our car beautiful again. We also want to thank you for a great worry free experience. ABRA kept us in daily communication, texting on how our car is doing. Thanks again, Greg and Donna Thompson
Great place to do business. Great communication and customer service.
Very impressed with the speed of my service from the estimate to completed repair.
Thanks! The work was very well done. We are pleased with the timeliness and courtesy. Overall great customer service!
Tim and Linda were great. They were always helpful and courteous. I would recommend ABRA to friends!
I am satisfiedfor final work performed. I didnt expect my car to look perfect like before.keep it up. I also like the customer service skills they have it was excelent.
Exactly what I asked for. Quick work and very reasonable cost! thanks again!
Vehicle Make : Volkswagen
I liked the text and phone calls keeping me updated. The turn around time was also very good.
The work they did looks great!
I very satisfied with the job. Thank you
Matt did a great job of taking care of me and my truck. Much appreciated.
My car was finished 2 days early, all my questions were answered, and the people were very respectful and professional. I can't recall better service than that of Abra in Forest Lake. I'll be bringing my car there for all repairs in the future.
Matt was awesome he made sure I never miss a beat on how they were doing on my van. The text message was sweet and he called every time to make sure I received updates. They are awesome. GREAT WORK YOU GUYS!!!!
Great experience. It only took 2 days and the car looks and smells like new.
Tim was very helpful and nice. Great place to work on your vehicle.
The process was well handled and there were numerous
Contacts along the way.
Very clean & timely. Service & work done was better then expected.
Very well informed. And the people there were very knowledgeable is it good experience overall.
Great experience. Matt was amazing throught the whole process
Vehicle Make : Volkswagen
First rate service all the way around!
Great customer service and the job was completed so quickly and looked perfect
Great staff, updates on status of repair on a regular basis.
Matt was really great throughout the whole process. Everyone there is really nice and I really appreciate you guys getting my car done so fast! Everything looks great and I'm really happy with the way it turned out. Thank you!
Matt was really top notch from the moment I first called. He was highly communicative and took care of the process without flaw. Great customer service and of course the vehicle looks really, really good, better than I expected.
Abra did a wonderful job repairing my car and consistently keeping me in the loop. I was incredible pleased to see they also washed and detailed my car. I will use Abra in the future and will be sure to recommend them to family and friends. Thank you Abra!!
Best care and service I have ever received
Wonderful customer service.
Matt was great and gave updates daily on the car repairs. Great customer service.
They did an awesome job and finished my car sooner than expected!
They did an excellent job in a very timely manner
Quality work, job done ahead of schedule. Friendly staff, kept me updated throughout the entire process. Would highly recommend Abra!
I am very pleased with everything!
Excellent communication and service
Everyone from the first hello at the front desk to Matt's help stepping me through the process, to coordination of Enterprise rental car was seamless, carefully explained, updated, confirmed, etc. Car was completed earlier than I had originally planned to have it back. Great experience. Abra is a service provider of choice for us.
Awesome service especially from Matt! Very happy with his customer service. Great asset to Abbra!
Excellent service and repair job. Matt communicated very well and helped me discern with some options. Very professional and showed that he really cared. Well done!
Matt took care of me very well.
Appreciated the timely updates. Felt we were kept informed at all steps of the process
The repairs on my car were taken care of very well and in a timely manner. Your staff was also helpful and friendly to work with, I would highly recommend! Thank you!
I really appreciate how they worked so hard to convince my insurance company to fix my car instead of totaling it.
Great job! I will definitely recommend ABRA! Everybody was very friendly and made everything convenient for me!
Regular text status updates were great. Very pleased with the service, start to finish.
Repairs and paint look great. Work was done in a timely manner. Great customer service. Will not hesitate to recommend ABRA.
Great staff! They all deserve a huge raise. they were polite, professional, quick, thorough and knowledgeable.
This was my second time working with you guys and you've done a fantastic job both times!!!
I wouldn't take my car for repairs anywhere else other than Abra in Forest Lake. Matt and his staff did a great job.
Vehicle Make : Mitsubishi
I'm an extremely sastisfied customer, they took care of my vehicle quickly and professionally! The repairs they made on them looked absolutely amazing!!! I thank Linda and Matt for all the help they provided me. The team who worked on my repairs did an absolutely outstanding job! It looked brand new!
I was impressed with the voice messages updating me on the progress of my car. Many people have said my car turned out great. I agree. The work was completed early too.:)
The staff was amazing. They kept me updated on the repair. We were going g on a road trip 5 days after my accident. I think they went beyond what I expected and completed the repairs so I didn't have to rent a.car.
The car was done on time it looks beautiful and we're hoping all the lights work haven't had a car long enough to test them out but I'm sure they do I write them a 10 10 being the highest
Best job I've ever seen in my life. All these guys deserve a huge raises.
From start to finish, I was very happy with your customer service and way you took care of my car. I would recommend your company to anyone.
All team members were positive, courteous , and professional.
The Forest Lake location was highly professional, and I would recommend to others!
I worked with Matt at Abra, he was great. Kept me updated every day on progress. Matt also provided a complete walk through on everything that was done when I picked it up today.
We were thrilled with the awesome service we received at Abra in Forest Lake. I would recommend your location to all my friends and family! Thank you so much!
You all did a fantastic job! I was very pleased getting my vehicle back today! Thank you again!
Great job on the repairs to my car. Quick friendly service, and was updated on how the repair was going thru the whole process.
Great customer service. Repurs looked great. You need to talk to your detailing dept. They told me my car was detailed, but it still hd dirt and bugs on it. And they used tire shine on part of tire? Really looks like crap. I am gonna have to take it to get detailed again.
Great work! Super fast and a spare part to boot! Love those guys!
They were very courteous an understanding thank you
Awesome communication and service!
Courtesy and professionalizm was top notch. They did a great job.
I must say that the whole crew has been great. Matt was my lead guy from start on all work proformed. He has been amazing and I would refer you guys in FL anytime.
Simply said, your customer service is what should be used as an example of just that. I have been in service industry my entire life, this is what I know and remember. The FL team should be given a fat raise, dinner out and a company wide rah rah. That goes along ways.
Feel free to contact me directly,
Mr. Todd A
Thank you very much for taking such a good care of my car.
Very easy to work with and courteous staff!
Matt was extremely helpful and always kept me informed every day about my truck and with the Insurance Company. Matt and his team was fantastic and did a fabulous job with my repair of my Chevy truck. Would very highly recommend them to family and friends.
I found our Abra experience outstanding. The team was extremely courteous. The frequent updates via phone and email were appreciated. Thank you for your great work, you even vacuumed the car. Maria Bettenberg-Pohl
This response is in regards to the Forest Lake Minnesota Abra. They did a great job. The product or the workmanship was very good as it would be as performed by a lot of shops. However the customer service was most impressive. I do not typically respond to these requests but in this case it was pretty easy to take minute. Nice job, And thank you. Duane J
I couldn't be happier with all the updates I received from Tim the mgr. great job done on my vehicle and customer service was second to none
Friendly and fast service!
Communication between workers and customers needs improvement.
Scott and Forest Lake team did an outstanding job to repair my vehicle in 2 days so I could get my truck back to run my business! THANK YOU ABRA!!
Great service. Tim was
Matt was awesome. He kept me informed on how things were going with my car. They did an excellent job with fixing the damage to my car. I would highly recommend Abra to my friends and family.
Late delivery and then mechanical problems with my car. Very unhappy.
MY car looked amazing after the work the people of Abra did, thank you
Very helpful and curious team. Thank you
I loved the service I received at the Forest Lake shop. They were great to work with; the staff seemed enthusiastic and they made everything so easy for me, from arranging for a rental to making sure I could pick up my car after they closed. The only thing that would have been easier would have be no fender bender in the first place!
Great job & great customer service!
The car looked better than before I hit that deer
Matt gave us one of the best customer service experiences we've had in a long time.
Thank you! You guys went above and beyond my expectations and I really appreciate it!
Good job explaining all aspects of repair process. Got the job done in a timely manner at the price specified - what more could I ask for!
I got by vehicle back sooner than expected and was kept very in the loop regarding progress.
Car looks like it was not in a collision! Also communication was outstanding, and unfailingly courteous.
I thought everyone did a terrific job ensuring that the vehicle was restored to its previous state before the accident. I appreciate that Matt Morehouse carefully reviewed the vehicle to ensure the quality of the final product.
Great work;fast and on...actually much sooner than expected.
I would definitely use Abra again for my glass and body shop work.
Gas tank leak turned out to be different problem than anticipated. Matt kept us informed, was transparent about possible issues and cost changes that could be encountered, and still had truck back to us in a reasonable amount of time. All staff were friendly, courteous, and professional.
After I got into my car to drive away I found out that there'd been a huge amount of air freshener sprayed in the car and I have severe lung disease and I can't handle any kind of scents as strong as it is. I had to drive home with my windows open and the car still smells. Otherwise everything's fine
Thought the front office lady was either stressed, has medical problems, but appeared to be taking out her displeasure on one of the estimators. That has a chilling effect on customers, as you might agree.
I appreciate that they estimated a fair price and completed the project with the requirements that we discussed with a quick turn-around time. Matt was friendly, reassuring, and helpful. I always appreciate good service with attention and a smile.
It took a little long and hearing a slight rattling sound
It was a great job and you can't even tell it was in the shop and I really appreciated how they buffed the scratches on the bed and touched it up for me the only thing I noticed is extra waxed spattered on the windshield and moonroof but that's easy to clean up but great job thanks!
I appreciated the phone calls and texts to update me on the progress on my repair. The texts were clever! My car was finished faster than expected and is like brand new. I've used Abra before and have highly recommended them to friends and family. Thank you for brining my car back to life!
A+ work on the repair and customer service was second to none
Wonderful experience with them.
Very pleased with service, both physical work and customer service.
Appreciated the updates,time it took for repair & extra like washing vehicle & windows. Also vacuumed it out. Everyone was very friendly.
Matt was very nice and kept me informed the whole time through the process. Also very fast at repairing my car and amazing job overall. I couldn't be happier. I'd definitely recommend this auto body shop to anyone and would definitely come back here if I ever needed to.
Abra is always more expensive than the competition, but because of friendly customer service and great work, I always come back.
Very good service.
Thank you !
Abra in Forest Lake,MN is an A place.
They did a great job on my car! The prices were good. Everyone was very polite and professional. They finished my car in record time. Very happy with my results. Matt did a great job for us. His workers made my car look brand new! Thank You Abra!!
Staff very professional, capable, friendly and helpful.
Completely satisfied. Can't even tell where the "ding" was. Everyone we dealt with answered all our questions. Would recommend them to anyone. Mary/John W
Everything was well managed and coordinated. Friendly staff that are responsive and informative.
It was very nice to have had updates every day.
Very please with the customer service.
Completed quickly and done well.
The staff did a fantastic job and completed my repairs well ahead of schedule. I was kept well informed and I was very impressed with everything that was done. I will definitely refer anyone that needs work done to the Forest Lake facility.
Finished way ahead of expected time.
Excellent job. Couldn't have been any happier.
Everything went so smooth and you worked with Geico to make things happen. The car looks good and was finished in a timely manner and giving us updates.
Thank you for your fast service...looks great
Thanks for being patient with a hard to deal with insurance Co.
I am very pleased with the work.
Excellent service! My car looks like new!
The people at the Forest Lake ABRA were kind and very accommodating. They were always willing to share where the repairs were at with my truck and the repairs were completed rapidly.
Great job keeping me updated, very polite and very fast. Will go to Abra for any future car repairs.
Great job, and a day or two sooner than I expected. My truck is back the way it's supposed to be.
New light enclosure installed was cracked.
Truck was left filthy with dust on the inside.
Most importantly, my stereo no longer works!
Not happy I must say.
They did a great job and provided frequent updates
we've been dealing with the Forest Lake ABRA for 8 years. the SERVICE has been impeccable , on time and most important Brian and now Kyle are courteous attentive to details and respectful of my questions and requests. Kudos to the Forest Lake ABRA Team!
Excellent communication. Kyle is a very nice young man.
There was quite a lot of paint dust in the cab of my van that I did not see until I went home. I was told it was cleaned out, so I did not look until later!
Brian was friendly and there was good turn around with my car. Very happy!
Very nice job very timely always kept up to date and nice people to work with
We were more than satisfied with Abras professionalism!!!
turn around time was perfect
This was such a pleasant experience. Everyone I worked with was great and my car was finished in two days, and looks great!
I was very pleased with the help that I received from Brian and Lynda and the time frame that it took to get my vehicle returned in great condition.
Excellent customer service!
Efficient, beautiful work, kind and friendly
Vehicle Make : Volkswagen
Very streamline transaction of repairs and rental. Will definitely use them again
Everyone did a great job!
It was great; so far I see no problems to my car. I would just suggest that your automated emails are in line with what is actually happening with the car. I had some major repairs so the emails were telling me something different then what the technician was tell me. So I never really knew when I would get my car back.
Great communication and great job on getting everything fixed. Hopefully I am not in another accident but I would definitely come back to abra.
Came back cleaner than i left it. thanks
I'm completely satisfied.
This is the second time I've had my SUV in for repairs in two years, I'm very satisfied with their work and excellent customer service, by all the people at the Forest Lake ABRA.
I was pleased with the daily updates and progress that was made. Keeping me up to date was a nice change, thanks. I also talked to another ABRA, customer and he gave you a good review. I would recommend ABRA, in a heart beat. Thanks again!
Brian does a great job and has always been great to work with. I know he's on my side when it comes to the insurance company, and that he is going to take good care of my vehicle. I love that my vehicle comes home to me cleaner than it was when it went into the shop, too! Thank you!
I appreciated the team working with my timeline and getting my car done in a quick manner.
Vehicle Make : Mitsubishi
Everyone was so helpful and easy to work with. We really appreciated the explanation of the entire process. Our vehicle looks fantastic. You made it look like the damage never even happened. We will definitely use ABRA for future repairs. Thank you!
Brian did a outstanding job keeping me informed on the status of my car
Have whom ever that is to post pictures do it also contact customer in timely fashion As I had got a call on Wednesday that it might be done by 6 well I live an hour away and cannot take chance of it not done as only 2 pics I had got were the one where I parked it and one car torn apart And asked that they call me on Thursday morning if it was done. Well at 9:30 I had not received a call do I called and found that it was done. When I came dmd paid that is when text messages came thru.snd when I called receptionist dos not know and sees put out because she had to check.
Excellent service. Fast and efficient! Thank you guys!
Excellent work and really appreciated being kept up to date!
The team at abra are fantastic! They kept me informed and made my car look new again! Thank you!
I had an insurance claim and check, but when I expressed concern that I wanted to keep the car and not shop for a different one, the men in the Forest Lake shop were understanding and promised to fix my Toyota and keep the cost low. This is exactly what happened. Brian and the technicians were thorough, helpful (keeping me up to date on the progress),did an excellent job fixing the damage from the deer accident. I will recommend ABRA and specifically the Forest Lake shop.
Everything was GREAT! Thanks again!
We appreciated that Brian at the Forest Lake ABRA and Kim at the Burnsville ABRA have great customer service skills. They are personable and compassionate. As customers, we don't go through the accident process every day, and they were reassuring and informative. As a woman who manages these items in our life, I also appreciate that no one ever talked to me I'm an idiot or asked if they should talk to my husband instead. (And,yes, that still happens often with car stuff even in 2015, but not with ABRA.) Thank you, Ferne Sofio