The repairs on my car were taken care of very well and in a timely manner. Your staff was also helpful and friendly to work with, I would highly recommend! Thank you!
I really appreciate how they worked so hard to convince my insurance company to fix my car instead of totaling it.
Great job! I will definitely recommend ABRA! Everybody was very friendly and made everything convenient for me!
Regular text status updates were great. Very pleased with the service, start to finish.
Repairs and paint look great. Work was done in a timely manner. Great customer service. Will not hesitate to recommend ABRA.
Great staff! They all deserve a huge raise. they were polite, professional, quick, thorough and knowledgeable.
This was my second time working with you guys and you've done a fantastic job both times!!!
I wouldn't take my car for repairs anywhere else other than Abra in Forest Lake. Matt and his staff did a great job.
Vehicle Make : Mitsubishi
I'm an extremely sastisfied customer, they took care of my vehicle quickly and professionally! The repairs they made on them looked absolutely amazing!!! I thank Linda and Matt for all the help they provided me. The team who worked on my repairs did an absolutely outstanding job! It looked brand new!
I was impressed with the voice messages updating me on the progress of my car. Many people have said my car turned out great. I agree. The work was completed early too.:)
The staff was amazing. They kept me updated on the repair. We were going g on a road trip 5 days after my accident. I think they went beyond what I expected and completed the repairs so I didn't have to rent a.car.
The car was done on time it looks beautiful and we're hoping all the lights work haven't had a car long enough to test them out but I'm sure they do I write them a 10 10 being the highest
Best job I've ever seen in my life. All these guys deserve a huge raises.
From start to finish, I was very happy with your customer service and way you took care of my car. I would recommend your company to anyone.
All team members were positive, courteous , and professional.
The Forest Lake location was highly professional, and I would recommend to others!
I worked with Matt at Abra, he was great. Kept me updated every day on progress. Matt also provided a complete walk through on everything that was done when I picked it up today.
We were thrilled with the awesome service we received at Abra in Forest Lake. I would recommend your location to all my friends and family! Thank you so much!
You all did a fantastic job! I was very pleased getting my vehicle back today! Thank you again!
Great job on the repairs to my car. Quick friendly service, and was updated on how the repair was going thru the whole process.
Great customer service. Repurs looked great. You need to talk to your detailing dept. They told me my car was detailed, but it still hd dirt and bugs on it. And they used tire shine on part of tire? Really looks like crap. I am gonna have to take it to get detailed again.
Great work! Super fast and a spare part to boot! Love those guys!
They were very courteous an understanding thank you
Awesome communication and service!
Courtesy and professionalizm was top notch. They did a great job.
I must say that the whole crew has been great. Matt was my lead guy from start on all work proformed. He has been amazing and I would refer you guys in FL anytime.
Simply said, your customer service is what should be used as an example of just that. I have been in service industry my entire life, this is what I know and remember. The FL team should be given a fat raise, dinner out and a company wide rah rah. That goes along ways.
Feel free to contact me directly,
Mr. Todd A
Thank you very much for taking such a good care of my car.
Very easy to work with and courteous staff!
Matt was extremely helpful and always kept me informed every day about my truck and with the Insurance Company. Matt and his team was fantastic and did a fabulous job with my repair of my Chevy truck. Would very highly recommend them to family and friends.
I found our Abra experience outstanding. The team was extremely courteous. The frequent updates via phone and email were appreciated. Thank you for your great work, you even vacuumed the car. Maria Bettenberg-Pohl
This response is in regards to the Forest Lake Minnesota Abra. They did a great job. The product or the workmanship was very good as it would be as performed by a lot of shops. However the customer service was most impressive. I do not typically respond to these requests but in this case it was pretty easy to take minute. Nice job, And thank you. Duane J
I couldn't be happier with all the updates I received from Tim the mgr. great job done on my vehicle and customer service was second to none
Friendly and fast service!
Communication between workers and customers needs improvement.
Scott and Forest Lake team did an outstanding job to repair my vehicle in 2 days so I could get my truck back to run my business! THANK YOU ABRA!!
Great service. Tim was
Matt was awesome. He kept me informed on how things were going with my car. They did an excellent job with fixing the damage to my car. I would highly recommend Abra to my friends and family.
Late delivery and then mechanical problems with my car. Very unhappy.
MY car looked amazing after the work the people of Abra did, thank you
Very helpful and curious team. Thank you
I loved the service I received at the Forest Lake shop. They were great to work with; the staff seemed enthusiastic and they made everything so easy for me, from arranging for a rental to making sure I could pick up my car after they closed. The only thing that would have been easier would have be no fender bender in the first place!
Great job & great customer service!
The car looked better than before I hit that deer
Matt gave us one of the best customer service experiences we've had in a long time.
Thank you! You guys went above and beyond my expectations and I really appreciate it!
Good job explaining all aspects of repair process. Got the job done in a timely manner at the price specified - what more could I ask for!
I got by vehicle back sooner than expected and was kept very in the loop regarding progress.
Car looks like it was not in a collision! Also communication was outstanding, and unfailingly courteous.
I thought everyone did a terrific job ensuring that the vehicle was restored to its previous state before the accident. I appreciate that Matt Morehouse carefully reviewed the vehicle to ensure the quality of the final product.
Great work;fast and on...actually much sooner than expected.
I would definitely use Abra again for my glass and body shop work.
Gas tank leak turned out to be different problem than anticipated. Matt kept us informed, was transparent about possible issues and cost changes that could be encountered, and still had truck back to us in a reasonable amount of time. All staff were friendly, courteous, and professional.
After I got into my car to drive away I found out that there'd been a huge amount of air freshener sprayed in the car and I have severe lung disease and I can't handle any kind of scents as strong as it is. I had to drive home with my windows open and the car still smells. Otherwise everything's fine
Thought the front office lady was either stressed, has medical problems, but appeared to be taking out her displeasure on one of the estimators. That has a chilling effect on customers, as you might agree.
I appreciate that they estimated a fair price and completed the project with the requirements that we discussed with a quick turn-around time. Matt was friendly, reassuring, and helpful. I always appreciate good service with attention and a smile.
It took a little long and hearing a slight rattling sound
It was a great job and you can't even tell it was in the shop and I really appreciated how they buffed the scratches on the bed and touched it up for me the only thing I noticed is extra waxed spattered on the windshield and moonroof but that's easy to clean up but great job thanks!
I appreciated the phone calls and texts to update me on the progress on my repair. The texts were clever! My car was finished faster than expected and is like brand new. I've used Abra before and have highly recommended them to friends and family. Thank you for brining my car back to life!
A+ work on the repair and customer service was second to none
Wonderful experience with them.
Very pleased with service, both physical work and customer service.
Appreciated the updates,time it took for repair & extra like washing vehicle & windows. Also vacuumed it out. Everyone was very friendly.
Matt was very nice and kept me informed the whole time through the process. Also very fast at repairing my car and amazing job overall. I couldn't be happier. I'd definitely recommend this auto body shop to anyone and would definitely come back here if I ever needed to.
Abra is always more expensive than the competition, but because of friendly customer service and great work, I always come back.
Very good service.
Thank you !
Abra in Forest Lake,MN is an A place.
They did a great job on my car! The prices were good. Everyone was very polite and professional. They finished my car in record time. Very happy with my results. Matt did a great job for us. His workers made my car look brand new! Thank You Abra!!
Staff very professional, capable, friendly and helpful.
Completely satisfied. Can't even tell where the "ding" was. Everyone we dealt with answered all our questions. Would recommend them to anyone. Mary/John W
Everything was well managed and coordinated. Friendly staff that are responsive and informative.
It was very nice to have had updates every day.
Very please with the customer service.
Completed quickly and done well.
The staff did a fantastic job and completed my repairs well ahead of schedule. I was kept well informed and I was very impressed with everything that was done. I will definitely refer anyone that needs work done to the Forest Lake facility.
Finished way ahead of expected time.
Excellent job. Couldn't have been any happier.
Everything went so smooth and you worked with Geico to make things happen. The car looks good and was finished in a timely manner and giving us updates.
Thank you for your fast service...looks great
Thanks for being patient with a hard to deal with insurance Co.
I am very pleased with the work.
Excellent service! My car looks like new!
The people at the Forest Lake ABRA were kind and very accommodating. They were always willing to share where the repairs were at with my truck and the repairs were completed rapidly.
Great job keeping me updated, very polite and very fast. Will go to Abra for any future car repairs.
Great job, and a day or two sooner than I expected. My truck is back the way it's supposed to be.
New light enclosure installed was cracked.
Truck was left filthy with dust on the inside.
Most importantly, my stereo no longer works!
Not happy I must say.
They did a great job and provided frequent updates
we've been dealing with the Forest Lake ABRA for 8 years. the SERVICE has been impeccable , on time and most important Brian and now Kyle are courteous attentive to details and respectful of my questions and requests. Kudos to the Forest Lake ABRA Team!
Excellent communication. Kyle is a very nice young man.
There was quite a lot of paint dust in the cab of my van that I did not see until I went home. I was told it was cleaned out, so I did not look until later!
Brian was friendly and there was good turn around with my car. Very happy!
Very nice job very timely always kept up to date and nice people to work with
We were more than satisfied with Abras professionalism!!!
turn around time was perfect
This was such a pleasant experience. Everyone I worked with was great and my car was finished in two days, and looks great!
I was very pleased with the help that I received from Brian and Lynda and the time frame that it took to get my vehicle returned in great condition.
Excellent customer service!
Efficient, beautiful work, kind and friendly
Vehicle Make : Volkswagen
Very streamline transaction of repairs and rental. Will definitely use them again
Everyone did a great job!
It was great; so far I see no problems to my car. I would just suggest that your automated emails are in line with what is actually happening with the car. I had some major repairs so the emails were telling me something different then what the technician was tell me. So I never really knew when I would get my car back.
Great communication and great job on getting everything fixed. Hopefully I am not in another accident but I would definitely come back to abra.
Came back cleaner than i left it. thanks
I'm completely satisfied.
This is the second time I've had my SUV in for repairs in two years, I'm very satisfied with their work and excellent customer service, by all the people at the Forest Lake ABRA.
I was pleased with the daily updates and progress that was made. Keeping me up to date was a nice change, thanks. I also talked to another ABRA, customer and he gave you a good review. I would recommend ABRA, in a heart beat. Thanks again!
Brian does a great job and has always been great to work with. I know he's on my side when it comes to the insurance company, and that he is going to take good care of my vehicle. I love that my vehicle comes home to me cleaner than it was when it went into the shop, too! Thank you!
I appreciated the team working with my timeline and getting my car done in a quick manner.
Vehicle Make : Mitsubishi
Everyone was so helpful and easy to work with. We really appreciated the explanation of the entire process. Our vehicle looks fantastic. You made it look like the damage never even happened. We will definitely use ABRA for future repairs. Thank you!
Brian did a outstanding job keeping me informed on the status of my car
Have whom ever that is to post pictures do it also contact customer in timely fashion As I had got a call on Wednesday that it might be done by 6 well I live an hour away and cannot take chance of it not done as only 2 pics I had got were the one where I parked it and one car torn apart And asked that they call me on Thursday morning if it was done. Well at 9:30 I had not received a call do I called and found that it was done. When I came dmd paid that is when text messages came thru.snd when I called receptionist dos not know and sees put out because she had to check.
Excellent service. Fast and efficient! Thank you guys!
Excellent work and really appreciated being kept up to date!
The team at abra are fantastic! They kept me informed and made my car look new again! Thank you!
I had an insurance claim and check, but when I expressed concern that I wanted to keep the car and not shop for a different one, the men in the Forest Lake shop were understanding and promised to fix my Toyota and keep the cost low. This is exactly what happened. Brian and the technicians were thorough, helpful (keeping me up to date on the progress),did an excellent job fixing the damage from the deer accident. I will recommend ABRA and specifically the Forest Lake shop.
Everything was GREAT! Thanks again!
We appreciated that Brian at the Forest Lake ABRA and Kim at the Burnsville ABRA have great customer service skills. They are personable and compassionate. As customers, we don't go through the accident process every day, and they were reassuring and informative. As a woman who manages these items in our life, I also appreciate that no one ever talked to me I'm an idiot or asked if they should talk to my husband instead. (And,yes, that still happens often with car stuff even in 2015, but not with ABRA.) Thank you, Ferne Sofio
I am completely satisfied with the work that was done and the customer service was outstanding. I loved the daily texts from corporate, the pictures of each step of the progress and Brian calling to give verbal updates. Even my coworkers were impressed and will Abbra should they need body work done. 12 thumbs up!
Your parts are rather expensive, (my insursnce will be also). But your customer service IS/Was A, seriously..Forest Lake,MN ABRA I couldn't
Believe your quality...care. Thanks for being so helpful and friendly. Ok i.e. Where I'll be going for future repairs (windshield, body painting etc.)
Impressive customer care! Kudos! ????
Linda was exceptional you are lucky to have her. She took a lot of confusing information and got the job done.
Brian was excellent in keeping us informed and in touch with each step. Very refreshing to see a company so on top of things that we didnt need to keep calling to see how things were progressing. Seamless. Brian was knowledgeable, friendly and helpful. He even taught me several things about car related items. Thanks again for tge excellent service. Highly recommend.
Brian got us in and and had the job done in no time at all.rushed the job before Thanksgiving. Exceleant service
Extremely professional and employees there go out of there way to get the job done. I was very impressed with the excellent service from the receptionist to the adjusters to the the service guys. I will take our vehicles here every time I need this kind of service. Thanks Forest Lake Abra!
They did a beautiful job!! Tim and Lynda are the best!!
Forest LakeAbra is my first choice and I recommend it to others
I want to thank the whole team at Abra Auto Body!! Great job:-)
Very attentive and courteous service. We were very comfortable and confident. Thank you!
I liked the job they did with my front bumper.
Great service. Friendly and fast.
Brian, linda and the rest of the staff were awesome. Signed, Rocky
We have come to Abra with several different cars over the years and they are always courteous and do an excellent job of keeping our wheels happy! Great people to work with and superb expertise.
Great communication between us and insurance company and abra. Smooth process which is always greatly appreciated.
Michael was my liaison for my car repair. He was extremely pleasant to work with which definitely made what could have been an incredibly stressful situation, easy. He was straightforward with what was happening and made sure I was always in the know. He also humored additional calls I made to ask questions. Once Abra had the go ahead from my insurance company to repair my vehicle, the repairs were completed much quicker than I anticipated. I am very happy with the service I received as well as the final product. Thanks.
GreAt job it looks new again.????
The whole process was great! Calling about an estimate, working with Brian, picking up the car - ABRA Forest Lake made being without my car a great experience! THANK YOU for the great teamwork you provided me while making my car look brand new again!
I appreciated the updating of the progress of the repairs.
Michael and I went out to start the car and immediately upon starting I knew something wasn't fixed because there was still loud vibrating coming from underneath. He looked and identified something that was loose. I couldn't leave the car because I needed it this weekend, but he said to call and bring it back next week.
Brian was on top of it all of the time untill the job was done Fred
The updates along the way were helpful and made it easy to make plans around picking up my car. Very detailed list of things done and staff was great. Thank you.
I thought the whole process was terrific and extremely easy.
Repairs were fantastic. Thanks for cleaning interior, putting trunk back in order and fixing broken skrew on license plate. Very much appreciated. Thrilled with the service and communications I received.
They did a fantastic job and great customer service.
Car looks great, and the work was completed in 1 day
They did a high quality job, at a very good price, and had my truck ready a day early. Great work!
It was above my expectations! It was done the next day. They cleaned my car inside and out! I would recommend forest lake abra to anyone who asks!!!
Timely,well communicated, and complete repair. All employees contacted extremely friendly and helpful!????
Thank you for a job well done. My car looks real nice once again.
We are very pleased by the efficiency and professionalism of everyone at ABRA. While we really don't wish to be in that position again, we wouldn't hesitate to use your service in the future.
Wow! As an employee who deal's with the public you're service was excellent. Do not stop what you are doing. Thanks Dan.
Always a great experience! My cars go no where else if I need body work done!
The staff were very accommodating to our needs.
Keep up the great customer service. Got to work with Tim again and it was a great customer experience.
I want to talk to a manager truly trying experience with no one paying attn to me but sending meaningless texts and giving me meaningless responses that wasted two hrs of my time not just once but twice back to back Friday then Monday then-no one willing to take responsibility just pass the buck. " well we sent it to another abra from Plymouth to forest lake (without asking me if it was ok) and then proceeding to blame forest lake for the awful customer service when I brought it to Plymouth originally. Honestly get it together. compensate me for the 4 hrs of my time that you wasted that I took out of my day leaving the office early without reason to wait. Two good experiences with you but this one truly disrespectful with your fake caring texts making it all the worste. The funny thing is I bet the car looks great and I have no problem waiting 8 days it was just in the process you wasted so much of my time by twice lying to me and the not taking responsibility whe. I showed up the for the third time looking for my cat that hadnt even left forest lake although I was told it left the second time At 330 but no when I showed up at 550 again they wanted to hand the phone from the forest lake guy over to me. Let's see if your manager gets this before I arrive tomorrow or is this just more fake texting to waste my time?9
Great customer service. Very helpful and nice. Repairs looks great. Thank you!
Abra representatives and technicians always provide the best customer service. I'm 100 percent satisfied with the work you all do.
This has been my third trip to ABRA with this Nissan. A deer, a rabbit & a SUV hogging the road. Quotes, work & delivery have all be as said at initial contact. Good Work!
I think the work you did was well done.
Nice job! Quick turn around time.
Seamless process. Since you were a select dealer there was no back and forth with the insurance. Car looks new. Appreciate the car wash upon pick up.
Outstanding job and fantastic job of communicating with your customer. Keep up your excellent customer service!
Great people...great service.
Was kept informed daily. Excellent, excellent job!!
Looks like I was never rear ended, thanks!
Superb job and staff! 5?'s! Thank you for a job well done!
Good communication and body work
Great job in answering questions that I had, during this crazy experience I have never been through. Thankyou!
The work was done very well, looks new again and I was treated in a very professional way. Would highly recommend Abra.
Very professional with quality repair
I was completely satisfied until I got in the truck and seen the scratch in my brand new widow tint on driver window it goes all the way threw I'm really disappointed
I was extremely happy with every aspect of my repair. I will absolutely use your service again.
All conversations with the staff were thorough and professional. All my questions were answered and they did what they said they would do. Awesome! Would definitely recommend the Forest Lake ABRA.
Great service, good result. And they cleaned the interior of my car!
I understand it was sent elsewhere to be painted but it is not the same color. The original color is brilliant black crystal pearl coat. The newly painted part is just solid black.