The person who estimated the job had right and left backwards so when I went it the wrong part was installed. Instead of installing the fender liner on the side that didn't have one, they took off a good liner and replaced it with a new one. I ended up having to go back to have the liner installed on the correct side. No discount was offered due to their error. Just got a car wash, which wasn't offered the first time, so I am guessing this was an "extra". Really disappointed on the quality of service.
Thanks for the short questionnaire! Everyone did a super job especially in accommodating my need for a car for the week end. Super job great repairs-- Thanks to all fo being carefu and observant!
Apparently a rental car was not ordered when I came to drop off my car but Steve was very accommodating and ordered one right away. I had it within 10 minutes. Thank you. I appreciated your helpfulness. Awesome staff.
This is our second time with Abra, our 2010 Mazda 6 was also repaired here. We were completely satisfied both times. Mike Champion and his team are great.
Vehicle Make : Volkswagen
Looks like new!
Mike, who answered the phone the 1st time I called spent about 15 minutes explaining the whole process and what repairs that I'd likely need. He answered all of my questions better than I expected, especially since I hadn't made an appointment.
Steve J completed my estimate. He also explained everything in detail to me. He kept in contact with me the entire time he had the truck and asked for my preference about cutting into the Rhino Lining in my truck bed (he could've just done it and never told me and I would've wondered why the bolts were exposed later).
What a great business you have going there. I have never personally worked with this Abra but I was referred and have seen the work they've done in the past.
The work was very well done and your customer service was good too.
Great job, great customer service.
Our car looks show-room new--no trace of the damage!! It was ready just a couple of days after we took it in. Everyone we talked to was pleasant and professional. Our entire experience has been very pleasant.
I was very pleased with how every thing was explained from the start, it was nice getting up dates on just about a daily bases on how things were going and when addional damage was found.
I have only had the car back a few hours and have not had a chance to see it in sun light, or really look it over good, I am sure all will be well and it will look great.
Again, very happy with my experience with Abra and would recommend them to my friends.
The team under-promised and over-delivered; great communication and my car was done a day earlier than they told me it would be done. Mike gave me a great walk through of all the work they did. Definitely would recommend ABRA of Ham Lake.
They were friendly, professional and very thorough and competent.
Maybe check the vehicle over a little better before turning it over to the owner
I was very pleased with the service and the communication was great. I was kept well informed of my car's status.
Thanks again for the great work on our Subaru .
Everything was handled very professionally. I am very happy with the work.
Mike and his whole team did a wonderful job
They made everything so easy for me and my car looks great! Very friendly and accommodating.
Mike was very clear on how the repairs would be taken care of on my Rav. The finishes were very well done and I am more than pleased with the outcome of the repairs.
The wait to get seen was about 3. Weeks but they had it ready in a day
Nice job keeping in contact while the repairs were being completed.
We are very happy with the work done on our GMC Terrain. We will use ABRA again in the future.
Steve Ryan is a professional! He's fast friendly and has a great follow-through, hold on to that man!
They did a beautiful job and detailed the car so that it looked great.
I was updated regularly and work completed was to my satisfaction.
Everyone was so curtious, helpful informative and so friendly. Abbra made my experience so easy and stress free. Thank you Abbra! You did a marvelous job on my car, she looks awesome. I will definitely recommend Abbra.
Thank you for the quality work,continual updates and honesty in returning forgotten items.
We are grateful????
Vehicle Make : Mitsubishi
I had a great experience. The manager kept me up to date the entire time.
Very nice staff to work with--go above and beyond to accommodate your requests. Very timely and do excellent work.
I just want to say that Mike Schroer, has went above and beyond in the service that he has provided me, not once but twice. He is a wonderful guy to work with. Thanks!
Mike was our contact at Abra - he was very professional, helpful and a pleasure to work with.
Along with doing a beautiful job on the outside of the car repairs, you also did a beautiful job cleaning the inside of the car. Thank you!! I didn't expect that. I imagine there was a certain amount of dirt after fixing but it is really clean. And the out side looks so shiny . Thank you!!! The car was smiling all the way home :) Thanks again!
Just wanted to thanks everybody in this great team. You guys did an epic service to me I highly appreciated.
I felt like I was treated with great respect. I was updated both by phone and email. It was a very good experience. Everyone was very nice. And my vehicle was clean inside and out when I picked it up. Thank you all.
Thank you; your work on my truck was not only A but also perfect in every way. In just two days you made my truck look like the day I drove it off the lot, brand new. Thank You and all the men and women who worked on my truck. Being in an accident is enough stress. Not to have to stress about repairs was such a blessing.
Everyone was so nice! They explained everything fully, were true to their estimate and kept me updated through the entire process. My car is as good as new and the entire process was quick and painless!
Mike and crew do a good job of evaluation scheduling and follow through.
Very friendly, kept me well informed of the status of my vehicle and efficient. My family has used Abra in Ham Lake for many years. Would highly recommend.
We are so happy with the work it looks wonderful. The man that showed us the van when we picked it up was so nice and told us how they fixed it.thank you also for grabbing my garage remot I forgot in the rental car.thanks :)
Awesome work on my car!!!! Thank you
Eric's staff at the Ham Lake location were very professional. Communication was excellent, all customer concerns were full-addressed, and the repairs were completed ahead of schedule. Thank you.
My vehicle looks so great after the repair...thanks so much
Great customer service and I was super happy the work was completed a day earlier than expected.
Simply great! A big thanks to Mike!From scheduling (which they were able to make much faster than other companies or other locations), to keeping in touch during the entire repair process, to actually finishing my car before the estimated date.Also,(since thankfully this was my first time in this situation and did not know how to handle things)they provided great advice.Great experience!
Thanks for vacuuming and filling up the tires.
You guys made the process as easy as a bad situation can be. My only complaint would be no courtesy car...and $35 a day to rent one is pretty ridiculous, so finding rides was super fun...
2nd time ABRA has done work for us excellent work
Excellent service very satisfied with my repairs.
my vehicle was super clean inside and out was very pleased
It was done amazingly fast! After repairs the car was returned sparkling clean, and it looked better than it did before the accident even happened.
The staff was very friendly and knowledgeable. They went beyond what was expected and I appreciate it greatly. I would not hesitate to recommend ABRA in Ham Lake to others.
All of the staff were amazing kind and helpful!
The work was completed ahead of schedule and looks great
Very satisfied. Above and beyond expectations.
We're trusted Abra with body work for years.
Steve Ryan put me at ease from the beginning. I was very impressed with his knowledge and expertise. I wanted a seamless rental car and that was handled perfectly. Expert workmanship is assumed / required. I was impressed with that as well. My car was finished ahead of schedule. My interior was vacuumed and cleaned. ABRA rocked my world! Fantastic job!
My experience was great. Mike kept me informed every step of the way. My car looks great. Would recommend to my friends and family.
Awesome job on repairs & a wonderful paint job! It looks brand new!
Mike Schroer did a great job communicating with us and keeping us informed about our vehicle. Our vehicle looks great! I would recommend Abbra to my family and friends.
Mike Schroer is amazing to work with!
Eric was a pleasure to deal with. I appreciate the communication that was left via email and voicemail, and the extra work he put into connecting the dots with my insurance company. The car looks great, and I am grateful!
Great customer service and very professional
I don't need a representative to call! I just needed ABRA to wash the vehicle after the repair! It was covered buffing wheel lint, buffing compound. I question your quality control and whoever felt the vehicle was ready for the customer to pick up. I will be contacting USAA and letting them know how disappointed I was with there chosen repair facility.
The car looks amazing ! The process was smooth and done in less time than I even thought . The team was very helpful , even arranging with enterprise that made it even easier for me . Mike ( in Ham Lake ) was very professional , pleasant to work with , explained everything to me and answered all my questions . I got updates texted to my phone which kept me in the loop of how the repair is going . I would definitely use Abra again if needed and/or refer a friend .
Great job, better price and great customer service I really appreciated it.
The communication was great - staff was very professional and friendly. Nice job with a quick turnaround
Completed repairs on time.
A little more expensive than hoped it would be but are satisfied!
Mike was awesome to work with!!! Excellent communication! Th you very much!!!
Friendly and professional. The repairs look great.
Very friendly and courteous service.
I appreciated the phone calls with updates.
Great job from estimate to repairs completed! Awesome customer service, kept me updated every step of the way!
Very helpful and friendly staff. Got my car back looking better than when I dropped it off. Thanks Abra
Thanks for the good repair work done on my car. Commendable customer service!
It looks perfect and you guys even VACUUMED my car!!!! Thank you thank you thank you!
Courteous, professional, caring and keeping me informed of progress.
Everyone was so great and helpful, our car looked great with the body repairs. We asked them to look at our front right end add our car because there was a weird sound after the accident, but they said they couldn't see anything and a neckband would need to look at it. We brought it in to a mechanic and they said there were no concerns mechanically but to bring it back to Abra to see if there was a piece of the body of the car scraping something internally. We won't have time to do that for awhile, but the work they did do was great and super friendly!
Outstanding repair work as always, many thanks
Eric W. did a great good working with me.
My car looks fantastic!
If I hadn't actually seen the damage I wouldn't be able to tell there was any damage or repairs.
Great job Abra!!
Can still not drive able. Repairs made but told there was no noise coming from back tire - same side I hit curb on. They hadn't even looked at it even though I specifically stated I did not feel car was safe to drive and told them why. Had to drop off again. They said they do not think it is from accident so did not fix and I am taking to another shop tomorrow as it is not safe to drive.
Your team went above and beyond what I expected. Thank you guys so much!
Communication was excellent
Abra leadership, Steve and his team personify perfessionalism and bring a personal touch to the service they deliverer. As a result, I've recommended numerous people to this location and will never do business elsewhere for my auto body need!
Repairs done as expected, no surprises.
Mike was very helpful and Job was completed in time. I would give Abra a 10.
Thank you for the great service and the ride home!
The Abra team was fast and the work absolutely the best. My car look like brand new when I got in back. I would truly use Abra again in the future.
Great service and my car looks amazing! Thank you!
Thanks for getting our wheelchair van back faster than expected. It is hard to get anywhere without it and rentals for these vans are 3x the cost of a regular van. Unfortunately insurance does not pay for these types of rentals, so most people just go without while their van gets fixed. Thanks for speeding it along! I'll definitely recommend you to others.
Amazing. Every one I talked to was very helpful and polite. They kept me updated every day until my truck was done. Amazing team. Thank you
We have used your shop several time because of the great work and service you provide. This time was no exception. Thank you.
Abra did a great job on my SUV. I needed my car sooner then I thought and they got it ready for me.
Great people to work with
Everything went very smooth and no complications
The customer service was great and the car looks like brand new
Very professional and good folks to work with
Vehicle Make : Volkswagen
Good customer service and kept us informed of the progress
The passenger side of the rear bumper was significantly lower than the driver's side. (About two inchs lower) But my husband was able to adjust it and now it looks fine.
I loved that my car was more clean than when I dropped it off. Thanks for vacuuming it out.
Steve Ryan did an awesome jobs! He is a nice and friendly person to deal with easy to talk to and very helpful. I will for sure come back if I need any other auto body work done.
excellent service. like the text updates
Very professional and did a good job keeping me informed.
Friendly staff willing to explain your questions.
Great job and communication on progress. Thanks for cleaning the inside! Extra special touch
Vehicle Make : Mitsubishi
Looks good. Good communication and notifications. Will recommend to others about Abra for any type body work or glass work. Great Job.
Mike was so pleasant to work with that I felt that a good job was in store for us. Sure enough, the car turned out great and worry free. Thanks Mike and the Abra Team.
OUTSATNDING SERVICE THE BEST I'VE EVER HAD, YOU HAVE A GREAT MANAGER STEVE RYAN !!!!!
You can tell them exactly that it was a job well done
Thank you very much the car looks beautiful and we appreciate the quality craftsmanship and time frame in which your expert staff completed the project.
Very polite and professional. The car was done when expected and a wonderful repair it was!
They did a great job and completed the job same day
Mike was very friendly and got me in and out in a very timely matter.
I would recommend Abra auto body to all my friends & family.
The team members were great at communicating with me, and are very friendly and professional. Would definitely recommend them! (I've been back a few times as well) :)
Professional, fast service. Expertly done. Good communication throughout the process. Very pleased
Mike is very nice and explains what is happening
Extremely helpful and professional
Good communication, excellent work ethics and a well respectful team. Thanks.
I was impressed with how fast and efficient the whole process was, and I love being back in my can looking like new. Thanks for a great job.
I picked up my truck 1 day early which was great. It looks like my truck before the accident. They did a outstanding job. No complaints here.
Everything was handled in a professional manner and exact ally as I was told it would be. Great job
This was my 3rd time using Abra and I will use them again and recommend them.
Mike is awesome.. great customer service rep
Eric and Mike were both very courteous and helpful.
Mike and Eric were exceptional to work with.
Great customer service. They went beyond the repairs that needed.
Everyone at ABRA - Ham Lake was great to work with!
Our family has had several repairs done there and have always been very pleased with the results.
We are always treated respectfully and the frequent updates on repairs is appreciated. Thanks for taking good care of me and my car, Eric!
Great job and excellent service. Very pleased in our decision to choose your company
Mike was a great person to work with. He kept us well informed throughout the process. It made the whole experience positive and the car looks great.
Thanks Steve Ryan, and Your Entire Team TERRIFFIC job done on my truck, as always.
What a wonderful experience! Your staff were so courteous & on top of things! my car looks brand new again, it's almost unbelievable! Thank you for a fine job on it & for everything!
Very satisfied with a job well done. I was surprised how quickly they repaired my car, and their estimate was what I paid, and they washed my car and cleaned the inside, Thanks ABRA!
Thank you, Mike was very helpful and kept me update along the way. Very much appreciated.
The service team went above and beyond to make sure my truck was repaired to my satisfaction. They cleaned my vehicle top to bottom and did some minor detailing in the interior. I was so impressed, I will definitely be coming if I need any future repairs.
Thank you for cleaning the interior of the car. That was not expected.
Steve and his team in Ham Lake, MN did and outstanding job getting my car repaired (1st rate job) while minimizing my family's discomfort. They got my car done in 24hours and we will definitely be back the next time we need body work done. Thanks so much!
Vehicle Make : Volkswagen
Awesome job. Only place I'd ever go
My second time with abra and again it was good.
Thank you for the great service. You took care of me quickly and the truck looks great. Thanks again.
Adam did a great job on removing two dings via PDR... very pleased!
I had a great experience with The Ham Lake Abra team. Everyone was very helpful. I brought my car in on a Thursday morning and the rental agency met me there. I was able to pick my car up on Friday at 5 pm. They did a super job.
My car looks great. I appreciate Abra's hard work.
The service was excellent and the result like when I bought the car.
Steve was great! He was very helpful and my car was done way before promised.
Mike was very informative about the progress on our repair
Friendly and helpful staff. Walked me through what was happening with timely up updates. Did what they could to minimize turn around time.
I expected the repairs to be done well and that was a given. I did not expect Abra to vacuum and clean the inside of the vehicle. Awesome job! I was in the service industry and you always try give the customer the experience they weren't expecting. Leave their belongings in a better state than when they trusted you with it. Abra did this!
Car looked great...even cleaned it up for us!
It looks great I'm so happy with it
Much care was taken to get it looking like brand new. Much appreciate the clean up job too, better than when it was delivered to us from the dealership!well run company!. Glad you are on my preferred list with my insurance Co.
100% satisfied and then some the complete staff was wonderful to work with and delivered exactly everything and did everything they said they word hands down the best place to bring your car or truck to I will be a customer for life.
Friendly staff, job well done thanks
Great service. Professional work. Very happy with the process and the outcome.
Service was fast and professional and the customer service was great
Steve was awesome. Very personable and explained the repair process clearly. Repair was made quicklu, too.
Good service and good people.
Steve and his team are first class. From explaining processes to keeping me up to the minute on progress, Steve and his team were there for me.
It was all handled for me. Hassel free! Great staff also. Mike was terrific. Thanks to all.
A painless exercise. Mike talked me through the process and kept me fully informed.
Van looked Great! Steve Ryan always goes above and beyond expectation. I would never take my vehicles anywhere else.
They did a great job as well as got the job done timely. The team in Ham Lake are great!
Well done. Completed when stated.
All of the staff went above and beyond to help me. I will come back in the future if I ever need any repairs.
Amazing job and great bunch of people
Was very happy with service from first time I walked in and greeted with a smile and offer offer coffee to every single person I dealt with during the process of getting car repaired.Everyone did everything possible to make this a pleasant experience. Great service!!
Good communication from them and done on time
I am completely happy with my car repairs. Thanks so much!
Great service Totally Totally happy!!!!!!!!!!!!!!!
yes my experience that ever was very good like the assistant manager walked me through and worked with me I was very satisfied and also with the end result I was satisfied thank you
Great work, and was done in a very short time. Would definitely recommend them to anybody.
Everybody was very courteous and professional.
The job got done on time as promised and I'm very satisfied.
I have worked with manager Steve Ryan for many years and have always been completely satisfied. This time Abra blew my doors away. I dropped my truck off on Monday morning and Abra had it ready by noon the next day. There was damage to both passenger doors and the running board that required dent repair,paint, and body work.
Great job guys!
The repair was completed in half the time estimated! Staff were very knowledgeable, friendly, and explained everything well. They facilitated having a rental available for me when I dropped my car off and the whole process was smooth and easy. When repairs were done, I simply left the rental there when I picked up my car. My car was returned to me washed and vacuumed and smelling fresh. I would highly recommend this shop to anyone!
They always do a super job and are on time and friendly and great communication!
Nice work! On time and on budget. We're a repeat customer and will probably be back.
Very caring personnel! Job well done! We appreciated the car wash and the inside mats being cleaned! Thanks you! You all have an outstanding work ethic!
Jim and Annette Brandner
Your customer serves is excellent.
The Blaine team was courteous, thorough, informative throughout the process, and insightful about my needs. They worked out the details win my rental car and even cleaned the inside of my car when they were finished with my repairs. I was completely impressed by this experience with Abra.
Repairs to my minivan were done very professionally and ahead of schedule.
This shop goes above and beyond with their customer service and I would highly recommend them.
The whole process was so simple. Everyone was very professional and knowledgable. My cars bumper looks great!
Top Job as always. I will highly recomMend you guys.THANK YOU VERY MUCH!!!
I am very pleased that they got it done one day early, so I didn't have to rent a car. The car looked great and I especially liked the fact that they even cleaned the inside too. My wife and I will definitely recommend you to others!!!