Thanks! Really appreciated how flexible your shop was with my schedule.
Everyone was very professional. Thanks for getting car fixed so quickly!
Excellent job. Gerri is amazing.
Geri the specialist who did the original estimate and handled the car while it was being repaired is a great person and your company is very lucky to have her. She was the best. The girls in the front office were very good also. The car looks great. Very happy with your service. Thank you
Geri was fantastic and kept me informed during the entire repair process. Everyone at the Evans Avenue facility in Denver was very professional and I appreciated their customer service.
Thank you for your service.
Customer service was great I appreciated the emails
Staff was great. Work looks good.
Did not hook lights up properly and there is a defective screw cap that needs to be ordered
I really appreciated working with Caliber. They really provided a streamlined and efficient service with regular updates. Top quality work and personable staff. Mari is sure a friendly presence as soon as you walk through the door and Jackie was great to work through all the details with!
Good job. Blake kept me informed throughout the process and got in touch after I got my car and it was missing a piece.
Great costumer care. The car looks brand new!
Vehicle Make : Volkswagen
Too many annoyed text messages. Just tell me when its ready. I dont need to know that my car is ready to get back to the rhythem of life. Or some cheesy employee texting me Happy Hump day. So unncessary
I will definitely come to Caliber again if I ever need any more service done on my vehicle. Wonderful job. And can't even tell I was in an accident
Was kept in loop about my car, got it back sooner than expected, Blake was very personable
Everyone was so professional and friendly! Blake was especially helpful and kept me very informed and updated about the progress of my vehicle. Thank you for the great service!
Blake was amazing at keeping me updated during the entire process! He made everything so easy!
Everyone was very nice and the whole process was very easy and stress free.
Professional and courteous customer service. Also, updates on the car repair status were very helpful.
Blake did a great job keeping me informed throughout the process and the repairs look terrific.
The updates and texts were very helpf throughout the process, and my car was completed earlier than expected. Blake was awesome! Front desk staff awesome awesome! Also great having Geico and car rental on site.
They are great! This is probably the 4th time I've used them and I have always been extremely satisfied. I recommended them to my husband when he had hail damage and just recently recommended them to the man whose vehicle I rear ended. They are all very professional and courteous. They keep me updated on the status of my repairs. The body work they do is outstanding, but what I appreciate most is the excellent customer service!
Everyone was very professional and friendly. I loved that they texted me everyday to keep me updated on the progress. I would definitely recommend this place for collision repairs.
My situation was a handful given that by the time the car was ready, I was in a 3-week trip in Europe. Blake was incredible in terms of communication, coordination, and responsiveness!
Fabulous service and outcome!
Outstanding service! Blake was great. Kept me informed of progress. Great work. Like new. Thanks so much.
I thought they did a great job with the repair and everyone was very helpful and professional.
Blake was amazing with always following up with any question and or concerns I had about my vehicle. Amazing!
I was very happy at the service I received from Shawn Spann.
Everyone that I dealt with (front desk, Mike, Blake and McKinley) were polite, friendly, thorough, explained all details, and answered all questions. The work was completed in a timely way, and I was informed along the way with updates. It was a pleasure doing business with this company. And, my car was detailed after the work was complete. A nice treat for me!
Loved having Geico and Enterpriseon site and my service tech Blake was great!
Vehicle Make : Volkswagen
Receptionists are welcoming and helpful! Garage updates are really efficient.
Everyone was professional and courteous. The job was well done!
failed to complete the requested repairs
Blake took charge of the repairs on my car. He was a total professional! The repairs were done in a timely fashion and done well. Caliber Collision is fabulous!
Geri is wonderful, caring, helpful. Everyone else was great also.
Thanks , appreciate your follow through
Just picked up my car today, but it looks good and everything is running well so far. I really liked the text updates throughout the repairs.
Great job. Surprisingly quick turnaround. Everyone was very friendly. Car looks like new.
This was a very easy and updated repair process.
Well done. I'm pleased with the work.
You made a bad situation better w your excellant service!
Great communication from you all and the car looks fantastic.
No one called to tell me my car would not be ready on Friday. No one called today to let me know it would be ready after I texted. My estimates were not ready when I picked up my car and I still have not received them via email.
My car looks beautiful. Thank you very much.
It was really great. I liked that I was updated every step of the way and it was a really simple. Also my car looks awesome!
Blake was absolutely great! Couldn't ask for more, literally. I told him I needed it by a certain time and he made it happen. Great job all around!
Blake did an excellent job communicating status of my car, kept me involved all along the way.
Vehicle Make : Volkswagen
You guys were awesome to work with. Thank you.
Everything was just perfect and fast.Thank u so much!!
Great communication from Blake throughout the entire process.
Excellent service. Greg was very helpful.
Very easy, very communicative, quite fast...only recommendation is that when asking clients if they had taken all of their things out of the car, to also suggest to take garage door openers. :-)
Job well done. Everyone was professional and I felt informed as to what was going on along the way. The repaired areas look great. I'd definitely come back in the future. Blake did a great job.
Vehicle Make : Volkswagen
Very professional and courteous
I appreciate the frequent updates. Blake did an excellent job in keeping me informed of the progress and everyone there was helpful.
Excellent communication. Happy w the end result. Blake was fantastic!
Everyone was responsive and helpful. Geri was great!
Your technicians left a flashlight wedged in the spring of the shock tower, the painting was done over stickers which were pealing as I looked at the car for the first time which means part of the actual door are not painted at all. And the right side of the car which I mentioned upon first coming in did not get addressed. You replaced the right side wheels which were also damaged when the car got pushed into a curb but the rocker panel, from right mud guard and right bottom of the bumper are still unfinished. And the process for all this took a week longer than I was told, and I wasn't told that the car wouldn't be finished until the day the car was supposed to be ready. There are other minor issues I want to address but I will talk about those when I bring the car back in on Monday.
My car looks great. Everyonewas very nice and helpful . Blake did a wonderful job and the texts kept me well informed. Thank-you so much
Vehicle Make : Volkswagen
Everything was handled in an efficient and professional manner. Blake provided timely updates throughout the process and we had our car back in a couple of days. Very happy with the experience.
Hi. First of all car looks great. Your service was excellent.
But my turn signals aren't working and the clunking is still going on with the wheel. Every time I hit a bump it clunks. I didn't do that before the accident. Do I need an appointment to bring the car back? How do we proceed?
The car was repaired nicely but the cleaning was subpar-- the cleaned really well the drivers head light and the passenger side is dull. It makes it seem like I have one head light out and I don't know how to clean it. I've tried everything.
I am extremity happy with the way Caliber Collision handled the repair process. I continuously received updates, the repairs were done ahead of initially predicted schedule, and the car looked great. I cannot think of anything that would improve the process. Caliber Collision is great place to take your car for repairs!
I am repeatedly asked the same questions again and again. There has not been great communication thus far, either between different representatives or between them and me.
Great service and communication. Geri was great
I was very impressed at how quickly my car was done. I received updates daily from Greg and the car looks great????????
Easiest car situation I've ever felt with, thanks everyone involved!
Blake did a great job of making me feel welcome and taken care of through the whole experience of getting my car repaired. Well done!
Great communication, and my vehicle looks incredible.
Already have an appointment with my representative to discuss issues of quality of work. Communication during repairs was great.
Great communication and updates, very satisfied with quality of work
Impressed with service and speed.
Overall, my experience at Caliber Collision was excellent. I was updated regularly on the progress of my repair and the staff was consistently professional and friendly.
It all was very pleasant. Thank you!
My car looks good as new and the people who helped me during the time my car was with y'all were amazing!
Blake was absulty excellent. Kept me informed about the prices and was extremely professional.
Loved all the communication! And I didn't expect my car to be cleaner than I left it, great surprise! Overall super satisfied with my experience! Blake was great!!!
very good communication regarding my vehicle. Highly professional. would always come back to Caliber!
Great communication re: the status of my repair. Staff was friendly and provided wonderful customer service.
it was great, considering my car was crunched!
they wven washed it!
Vehicle Make : Volkswagen
Clear bra and mirror was missed ad original
Clear bra on front needs to be fixed
Great customer service and quick repair. Wish there was a payment plan option since I had to pay my deductible upfront.
I appreciate being kept up to speed with the work.
Amazing organization! All professionals. Will refer everyone I know to you!! Thank you...the car looks fantastic!!
My car looks great!!! I appreciated all the updates from Geri throughout the process. My rental was great. I'd definitely refer others to Caliber.
I am not completely satisfied with my repair but there was no middle ground option. Geri was very helpful and successfully completed her job but the service in general was simple alright but definitely nothing special. It took over 3 weeks to schedule and initial evaluation and another four weeks to schedule a repair. I had to constantly jump through hoops with caliber and insurance companies to get my car fixed and there were multiple last second issues as well. Finally, some scratches that I was under the impression from the initial evaluation would be painted during the repair were not and this was extremely disappointing.
The wrong bumper was put on my car and nothing was said to me. Once I noticed myself, I had to contact Caliber to inform them of the mistake. I am still waiting to hear back, and look forward to the problem being fixed correctly.
Courteous, professional and friendly staff in all encounters. Jackie was thorough and professional - an excellent employee of CC.
Excellent repair and communication.Would highly recommend the company,
Sean was awesome - very friendly and professional
Overall, poor customer service. First of all, there was not a reservation made for my rental car when I dropped my car off (my appointment had been made more than a month in advance). I dropped my car off on Monday and was told it was supposed to be done on Wednesday but it wasn't done until the following Monday. The mechanic did not keep me updated on the status of the car. I received a text saying my car was ready so I went to go pick it up only to find out that my car wasn't ready, but they were waiting on the third bumper they had ordered to come in because the first 2 were defective (which I wasn't informed about). I was actually called on that Friday to let me know my car was ready to be picked up, but when he found out I didn't get a check from geico to pay for it, he texted me to tell me id have to wait til Monday to pick it up once he figured out how the car was getting paid for (Geico).
Staff and service were excellent!
My work was completed a day ahead of schedule, and well done.
Blake was great! He kept me informed about the progress of my car and answered all the questions I had! Thank you!!
Blake was great! Great experience all around.
Geri was very helpful and did a good job.
The whole process was superbly professional from drop off to pick up! Kudos to the people who make this happen!!!
Geri was totally awesome!!
Totally exceeded my expectations and Geri was awesome.
Geri did a excellent job keeping me up to say aND answering all of my questions
great service- keep in touch and car looks great! highly recommend
Enterprise was a nightmare. Caliber Collisions was fantastic to work with.
They did a good job in the time frame they mentioned.
All around excellent customer service, fast, easy and communicative. I could tell the shop was organized and well-managed. Will return in the future for service
Professional, timely, quality service and excellent communication all around.
Nice work and customer care
Awesome customer service. I appreciate the great communication
It was really helpful to receive text message updates about my car, thank you!
Blake explained the process and services not before and after the work was done. Just picked it up last night, but it looks good. Thanks. The repair was completed in a short time too.
All in all the repair is 100% perfect.
Everyone kept me up to date and it was done ahead of schedule!
I appreciated the quick follow-up on any question. The work on my car appears to be well done in a very timely way.
Great customer service and updates while my car was being fixed.
Shawn was excellent! he was very responsive and educated about he needed to do to fix the car. My only complaint is that I had to wait 2 weeks from the consultation to getting the car fixed which just means you do well at what you do since you were so busy! Just wanted to add that note. thanks so much!
Great service. Thanks for all your help.
I am still awaiting a dry cleaning hook that was attached to the handle above the driver's side rear passenger seat. Mine disappeared while my car was with you being worked on.
I have called you about this several times and have been assured the hook has been ordered and you will call me when it comes in. Otherwise, I'm satisfied.
I have not heard back with an estimate on my Mercedes SL 500 for minor repairs. The car was brought in for inspection/estimate on 5-25-16, and have not heard back.
I just spent $6,000 last month on my 2013 Cadillac through my Encompass insurance and an additional personal expense of $1,000 for detailing.
What is the hold up? It has been over 10 days and no reply for the estimate of repairs. I am very disappointed.
Your service raised scope of work...when you got the front bumper off...with no contact with us that I remember...BUT....we were out of state and contact via internet would have been the only method; NO BIG DEAL on our part, but could have been better. Richard B. Harvey
Thanks for your great service!
Kept me constantly informed . We're polite and professional.????
Work done ahead of schedule. One minor glitch with the Tannau cover but took the vehicle back and they made good on the fix and wasn't a big inconvenience.
Quick, quality, friendly service
Super fast!! My car was done a week before expected and I loved the constant communication!
I feel I found a good place to get the smashed-up car returned to health. I dealt with Marie, Alex, Jackie, and then at end had a nice talk with Jake, who took the car back in the shop briefly for a final, small adjustment. All good. Car came back to me a bit sooner than first predicted. I was kept informed along the way. Thanks. - Nick Lefferts
They communicated with me very clearly. They understood I was hard of hearing and insisted on asking for email to communicate. The car was done less than the recommended date.
Work looks good and was completed quickly, although I did have to wait a long time to get an initial estimate appointment and then again for the repair appointment. My agent was excellent and very helpful and friendly.
I am unsatisfied with the hail damage to my car. I am unsatisfied with the rental car experience. I am not satisfied with the customer supp
Jerry did an absolutely amazing job helping me! And taking my car in the day they saw it to get an estimated cost!! She was so so so helpful! Great job in hiring her and amazing job on my car! Will be recommending this!
Everyone was very friendly and professional. I felt well taken care. Thank you for the great customer service.
Everything was great. I was always informed on where my car was in the repair process and I got my car back on time.
Friendly professional service, thanks!
I thought businesses took customer service out of the training manuals until I went to caliber. They have the best customer service ever. Blake was phenomenal!
Perfect job, and the turnaround time was super fast. Wasn't anticipating that they would have my car ready so soon! Thank you!
The guys at Caliber were incredible. They were communicative and efficient. Could not have a better experience!
Vehicle Make : Volkswagen
Blake was amazing! He kept me up to date with the process in fixing my vehicle and went over the top when it comes to service standards. Amazing place.
Blake was great at communicating updates on a daily basis!
Jerry and Sonia were great.
Amazed at how fast they repaired my car! The entire staff are friendly and helpful. Great experience!!! I would definitely recommend this place!!
You all exceeded my expectations!!
Everyone was pleasant, knowledgeable, and efficient. My vehicle was repaired well and ahead of schedule. Special thanks to Geri Barrus and Mari Cruz who provided the best customer service.
The scratches were completely fixed. They also explained in detail why the cost was much more than the original estimate.
Great service and I liked receiving the updates!
Thanks to whole staff. Work was great. Alex really made the process simple. Thanks for getting the repairs done quickly. Highly recommend your services.
The process was exactly as expected. It was easy and timely and everyone was courteous and helpful. Pretty painless, which I appreciated.
Excellent service, they kept me informed through out the process. My vehicle was completed earlier then projected.
Geri the service tech was great. She kept me informed of the status of the progress on my repairs.
I just picked up my car late this afternoon it looks beautiful and during the drive home seems just fine.. I was a bit amazed with the speed that the repair was done and still do puzzle over that part.. Since I was given a five day repair time then a two week time and then was called after only a day and a half and told it was done.. I still am puzzled over that..
The entire experience was great and much faster than expected. Thank you!
Amazing experience. Everyone was great. Will definitely recommend other people here
If I had known you were detailing the car I would have cleaned out all the junk. Recommend telling the owner that u would be doing it.
Geri is great! Delivered to us so nice and clean and way ahead of schedule!
Great job, looks like a new car. Very quick and I loved the updates.
Only complaint is that it took 2 days longer with no real explanation as to why. :) car looked great when I got it back. :)
Except for some minor scratches that we noticed on the druver's side rear quarter panel that occurred while in your shop, communication and timeliness were fine
The service was completely professional and pleasantly much higher quality than expected.
Great service. Very professional and easy to take care of in one place! Thank you.
Alex did an excellent job. He kept me informed, touched base with me on things that could be (and ultimately were) repaired while the car was in the shop, and he is very personable and friendly. And my car body repair is perfect. Thank you!
Excellent service with frequent status updates.
Awesome job. Gerri was wonderful and kept me informed through the entire process! 2 thumbs up
Loved the texts that kept me updated on the repairs. My car looks fantastic! And really liked how the claim was handled with the insurance.
Geri is very pleasant and kept me well informed.
My car looks wonderful. You were very efficient In repairing it. You kept me informed all along the way and had the car ready on the day that you said you would. Everyone I interacted with was very polite and helpful.
Thank you very much.
( My only complaint was having to wait so long to get my car onto your schedule! )
Everything was smoothly and professionally handled.
Vehicle Make : Volkswagen
Thanks for great service!
I had jury duty and couldn't pick up my car. They were nothing but nice to me. I was having a really rough day and they made me feel like they actually cared. Thanks to the Michael's for all the support!
I appreciate the regular updates and the transparency in your work. The quality of the repair was famtastic
Shaun did a great job working in my vehicle. Repairs took slightly longer than expected but the quality of the job was excellent.
Looks great & way ahead of schedule.
All was good. Staff speed quality. Very satisfied.
Geri is awesome!! Kept me updated and got my car back to me ahead of schedule. Thanks so much!
Thank you to Geri and Jake for such professional courtesy, and to the team that repaired my focus, they did an exceptional job.
Thrilled the car was ready a week earlier than expected. Professionally run shop. Thank you.
Prompt service, great job of repairing, Mike kept me up to date on the repair and it was done much sooner than I thought it would be. The detailing of my car after the repair was the best I have ever had. It looked like a new car.
I would definitely use Caliber and recommend it to others.
Michael was so friendly and between Greico and caliber collision it was such an easy, seamless process. They kept me in the loop and got the job done way ahead of schedule. I'm super pleased and would absolutely recommend them to anyone need work done. Thank you!!!!
Alex was very helpful and the car look and drives like new!
There was an issue but Raphael was able to get it resolved.
We had to bring our car back the the following business day to get the blind spot sensors recalibrated, picked up our car today, and before getting home, had the sensors break again. We will be calling tomorrow to schedule a time to get it fixed for the 3rd time. In total, it's taken 5 weeks to get our car repaired. We were also told they were going to detail our car and it was never cleaned on the inside.
Timely and professional. Daily text updates were helpful.
Excellent job & follow through
by Jake & Sean. Both personable and professional.
Very satisied. Will highly recommend!
I was told on three separate occasions during the 1 month my car was there that the "last parts" would be "arriving today or tomorrow". This after I was told when dropping it off that all parts would be there in 2-3 days.
What a group of professionals! I was overjoyed with the experience that I had at your shop. Very friendly and engaged employees. Sonja was especially helpful as we're both Mike's. I will keep your auto body shop in my contacts should the need ever arise again. 1000 thanks to all who helped me to get my car and child seat back on the road.
Geri was easy to work with. Had to go right to usaa for final fix of my spedometer but so happy I went with caliber. Thank you! My car is back and life moves on......
Jerry was amazing to deal with....car looks great!
Great service. Appreciated the updates.
Shawn was very helpful in keeping me informed about my vehicle. The car looked great after repairs. I would come back