Jessica kept me posted all along. I liked the ease of getting the rental as well.
Great communication and easy to work with.
Best experience I ever had working with auto damage. Very professional, organized and friendly. I would recommend to others.
Kimberly was awesome! Very professional and extremely efficient! The techs did a beautiful job, very thorough and paid great attention to detail! :-) Thank you so much!
I was updated regularly on the status of my repairs.
I have called jessica about the lettering on my car that was mislabeled i have called twice with no call back
I didn't feel that the communication on when my car would be ready was very well explained. My calls were also not returned, that made this whole situation much more stressful. My representative also did not seem pleased to help me out, as she was not very patient. She was very good most of the time though.
As usual, Caliber Collision has exceeded my expectations!
Amazing team! I've never been through that and your team made it simple and convenient. Thank you all so much!
From start to finish, superb customer service. Geico was efficient too. Thank you!
I'd like to thank everyone for their great job repairing my vehicle and the professionalism. Thank you all for everything!
You guys are doing it how it should be done. Under promise and over deliver. I will definately recommend your shop if anyone is looking.
I could not have asked for a better experience. Not only was my vehicle completed in less than HALF of the estimated time, but the customer service was BEYOND exceptional. I was told I would be called Monday, Wednesday and Friday with updates and that most certainly happened. On Monday, the call was made by Stephanie from the HOSPITAL, where she was with a family member. If that doesn't speak of the incredible values of those that work at Caliber, I don't know what was. My car was cleaned, inside and out and that was totally unexpected. I will always come to Caliber with any vehicle needs. This place is absolutely phenomenal!
Kimberly did a great job of keeping me informed about the progress of the repair. Everyone I came into contact with was friendly, helpful, and professional
Good job with customer service, very nice staff and was a very easy process.
Thank you for the great and fast tepair. I'm thrilled to have it back looking like new. The updates were timely and easy to understand.
Excellent. Thanks to the team at God'said garden. Saved me 28hrs of drive time. I won't forget this. Thanks.Momo
Shannon and his crew have always been professional and top notch to deal with. I refer people to Caliber with no hesitation and with confidence that they will take care of them.
Repair was done in an excellent manner and I do appreciate that truck was washed and cleaned inside. Well done!
I was satisfied with the repairs but I was not overall pleased with the way I was left outside with know answers to why my car was not coming on at all and nobody seemed concerned later on after taking it to someone else they told me my battery was ceased. They did get me a new battery but the time spent and the careless behavior I didn't like
Very fast and friendly! I would recommend anyone to use you all. Thanks
Offer me more services; if you notice other items that could use fixing for an additional cost, tell me.
The follow up was amazing. Also,the interior detail was above and beyond.
Great and fast service and my car looks amazing
Jessica and the whol staff at Caliber Collision have done. Great job with keeping me informed about the process and repair. Thank you very much. Sgt. Rodriguez out!!! MP'S lead the way
Completion was delayed several times with one being caused due to the team not checking to see if the correct part was delivered until the very last second
Vehicle Make : Volkswagen
Jessica kept me updated through the entire process. Very much appreciated!
The entire team was outstanding from beginning to end. Will always go back!!
Very nice job, and was informed every step of the way thank you
My car looks great. Much better than when I brought it in a few weeks ago. After driving it this weekend I did have a question or two about the repair though.I will be calling later today.
You guys did a **** good job. My truck looks great!
Best service, great techniacns.
Great communication throughout the entire process! Very satisfied with repairs. Thank you Caliber Collision!
Work was excellent and Jessica was superb with answering all my questions and concerns. Overall, job well done. Thanks so much.
Everyone was very friendly, I went to pick up my car it hadn't washed on the outside and even cleaned on the inside. Overall I'm extremely satisfied and I am planning on using Caliber Collision in the near future with another vehicle.
We had a very pleasant experience with Caliber Collidion and all of the employees we came in contact with there. We will definitely recommend Caliber Collision. We will be back if we ever need this service again.
Great experience from beginning to end. The work was done quickly and with quality. Only comment is the auto emails are not as helpful as one might think. I received an auto email at 9:02 AM that the truck was 51% complete and on track for 2/10/17 at 3:27 PM same day I received an email from John that the truck was complete and ready for pickup. This confusion can make scheduling and rental car issues challenging.
Very impressed with the whole process. The way Calibar, Geico and Enterprise worked together, was stress free for us
Still a bit soon to tell. Only had her back a couple of hours. I will let you know though soon. Thanks
Thank you Don Nedding and the Staff at the Garden of the Gods
Shop the service and repair work were great the bumper and
Paint were so perfect I can't believe you matched it so well thanks again and thanks for the prompt call backs to my phone calls.
Great Job Suellen Delaney
Great customer service. Kimberly was very helpful and kept me well informed. My car looks great!
The initial estimator, John, was very thorough and diligent and did an excellent job with the quote and explaining how the repairs would be affected. Kimberly Carlson was the coordinator for me with respect to the performance of the actual repairs. She was thorough, efficient, knowledgeable and friendly. She faithfully called me each day the car was in CC's shop to update me on the status as well as on some adjustments to the overall scope and cost of the repair based on new findings as the repair progressed. Very professionally handled at every turn. Can't imagine how it could have been done better. Very customer focused. Thanks.
Kimberly was outstanding to work with providing my wife and me with regular repairs updates. I'm an extremely busy person but Caliber had my best interest at heart which made this transaction less painful!!!! I'd recommend Kimberly & her Caliber Team to all my business partners & friends. Truly professional all the way & first class!!! V/R, Hector W
I cannot use my stereo because my system was reset now I have to take time to call the Honda dealership for a code.
There was a gap , on the right side where my front bumper meets my quarter panel . wasn't flush , and quite noticeable , when you run your hand over it ( Note : this is where the original damage occurred . )
I did take it back , and the crew did re-work it, but it still isn't as good , as it is on the other side .
I can deal with it , but honestly,I am disappointed .
Nice professional service and great people!
Great communication. The ease of dropping off my vehicle, getting an estimate from insurance, inspection from the repair shop, and a rental vehicle was outstanding.
Excellent service! Love this place! Very informative from beginning to end. Made a dreadful situation seem like not a big deal at all. I have never worked with a more professional repair garage in my life. I will recommend you to anyone I know who needs body work. Thank you for everything you do!
Thank you for your friendly and quick service! We are very happy and satisfied with the services you provided!
Kimberly and the rest of the crew showed me Kindness and respect ! I am able to see my family before the year ends thanks to their hard work and determination!
Very great experience. My repairs took longer then expected. I loved that I was called with updates bi-weekly. It really made the process go by smoothly. It was reassuring to know that constant progress was happening.
I was incredible impressed with Calibre Collision. I really enjoyed all the updates and all the different ways the progress as communicated. I sapwcilly likes the texts and emails.
Great experience! Staff very friendly, informative. Communication was great!
Excellent work on the repairs. You couldn't even tell it was damaged after the work. Looks brand new! Thank you
Excellent communication throughout the process.
Just waiting on a final small repair. Otherwise it looks great!
Great customer service. Everyone was very nice and Kim was great. Would use them again.
Thank you for your kind service. Kimberly was totally amazing.
Everyone was fantastic!! Especially jessica
Took awhile to repair the car and said for a week it was getting painted when it really wasn't.
Jessica's communications was so professional and timely. It's nerve racking to have your vehicle in a shop but she kept me in the loop and updated on every step of the process. I was extremely impressed and my vehicle was done early which was very impressive, and the work was impeccable!
The tri-weekly status updates were great. It made the entire process refreshingly transparent. The repairs took a while, but because of the communication, I understood exactly what was taking how long.
Overall, my experience was great! Very welcoming and courteous. The repairs were fast and I couldn't be happier!
Everyone was excellent. I like the way the staff was professional and the job that they did. I will recommend them to all my friends.
I was completed earlier than quoted. The communication was excellent! Kimberly kept us informed of the progress almost daily. The texts were appreciated as well. The vehicle looks great!
I was touched by the care I recieved...the staff (Jessica and Shannom) cared for both my car and for me.
Came through when I needed great body work. Great team
I had some issues with a preview repair along with a new repair. I was reluctant to go back but their customer service is always above reproach. I am confident that the new and old repairs were completed properly this time. Thanks! A special kudos to Kimberly at the Colorado Springs location off Garden of the Gods!
Jessica was very friendly.
Excellent customer service. Excellent communications.
It was so comforting to get updates from not only our tech but text messages.
You guys did an awesome job!!
Liked the updates on the progress of the car. Quality seems really good of repair.
I was very grateful to Kimberly who stayed after closing to make sure I got my van in time to go to an event I was very much looking forward to. My handicap scooter was in the van and I needed it to attend the event. My bumper looks like new and I was kept informed every step of the was. Thank you Caliber!
Done ahead of schedule is always welcomed. I dont remember the name of the person that handled our repairs but her personality was hilarious and motivated
I was kept informed of the progress and as far as I can see, the repairs were completed to my satisfaction. Very professional and courteous personnel. Thank you!
Everyone went above and beyond our expectations. I will always come back and tell everyone about the excellent service
Caliber Collision demonstrated the best service support of any agency we have ever worked with! You folks were amazing -- and we will most definitely refer everyone possible to your outstanding company.
Mike & Gwenda Rosebush
Jessica was awesome, kept me very up to date with all repairs, and answered any questions I had without hesitation. The professional way she handles her job speaks wonders about her and her knowledge of the repair process to my vehicle.
Jessica Lockwood was amazing to work with. I feel super blessed that she was my service adviser. My car was repaired a day before the estimated date due to her and the technicians that worked on my car. I greatly appreciate the excellent service and would recommend this shop to anyone. I am very impressed. Thank you.
Extremely professional, amazing experience! My truck was detailed when it came back. More than impressed! Thanks!
You guys did a great job- my car looks awesome! I appreciated the daily texts letting me know my repair status. Also, Kimberly was so professional and I really appreciated that she called when she said she was going to. Great customer service. I'll gladly refer friends and family to you!
Great professional quick wonderful service!
Very professional handling of claim, estimate, etc. Repairs look good as new.
Great communication and great work
It looks like an attempt was made to blend the paint color on the hood to the side fenders, but no attempt was made to do the same for the front bumper. There is an obvious difference. In addition, there are dust particles and bubbles in the paint. There is even a place where paint dripped.
Work was on time and looks beautiful. Thank you.
Kimberly was very helpful as was the chief body tech
Great customer service. Work done ahead of schedule.
Vehicle Make : Volkswagen
The experience was great....I was really happy with the outcome of the repair....the car was cleaned inside and out and was given in a very good condition ....I was kept up to date everyday with the status and in fact got the car a day before the estimated delivery date.....Great Job...I d definitely prefer caliber for any future businesses....
John Gwinner was terrific!!
Your communicating through emails is a super god idea. It keeps the customer updated with the process. We will use you again hopefully not too soon:)
On time delivery, regular updates . Very happy with the experience.
The whole experience was A-plus. Individual attention and frequent updates sure made me feel important. Real customer service like this is rare nowadays!
Kimberley provided great communication and service. Thanks.
Personnel were outstanding; constantly keeping me informed with the process of repair, being very polite and professional. The quickness and quality of vehicle repair was surprising.
Caliber was very quick and efficient in making the repairs on my vehicle. I am completely satisfied with the work done and in the timely manner in which it was finished. The employees were very courteous and helpful in explaining the process to get the repairs done. I appreciated the text messages to keep me informed as to the progress of the repairs.
I will highly recommend Caliber to friends and family should they need any repair work done.
Staff at Caliber were amazing. John was so pleasant to work with and I always knew what stage my car was in. Finished ahead of schedule and my car looks great. So convenient and really appreciate that Enterprise rental is right there. I will definitely recommend Caliber to friends.
Even though it took longer than the estimated date becaise of issues with the hood replacement they still kept me updated and made sure inferior products were not used I was completely happy with my service
I appreciated all the updates. Thank you for all your hard work!
I liked the speed of the repair and having insurance and rental car all in the same office
Everybody was extremely friendly and accommodating. Very nice to do business with.
Kimberly and the team at Calliber were friendly. I was constantly updated on the status of my car. The work on my car was done quickly and was done well. I hope I never have the chance to use Calliber Collision again, but if I am ever in an accident again, I know that they are who I would trust with my car.
Great customer service, even better on the repairs.
Everyone was very nice and professional
My truck was finished on time and the work was well done. I'd recommend Caliber to anyone who needs body work.
Kimberly call a lot to update on my car! The car came back clean and spotless. Great job!
Everyone at caliber collision was all very nice and welcoming. They made sure that I was taken care of in the best way possible and made sure I got my vehicle back as quickly as possible.
The easiest time I've ever had, getting my car fixed. Kimberly, n Sean very knowledgeable.
Took two attempts to fix the damage, but you were more than willing to get the job done right.
The truck looks great, but that should be a given as it your job. What is more important to me is the truly superior level of customer service that you all provide from the moment I walk in the door until after the repairs are done and I leave the shop. Much appreciated!
John was absolutely amazing. He gave me updates a long the way & was always available if I had any questions.
Very professional, quick and easy process. Really liked how much they followed up through calls and text. Great experience.
Very timely and communicative throughout the whole process
Quickly done and appears to be done to the highest standard
The workers that represent your company were extremely professional. I was actually impressed with the service I received. I would recommend you to anyone who needs repairs done
I would just like to share that John Gwinner provided us with exceptional customer service throughout the repair process. He was extremely polite and considerate, and made sure to explain everything thoroughly. His help made a stressful situation go smoothly, and overall I was extremely satisfied with the quality of service provided by Caliber Collision in every aspect.
The rear tailgate doesn't open or close when I press the button. I will be bringing it back in.
They kept me informed and once they got approval they were fast and it looks and drives very well. Thank you again.
I think that possibly the low frequency horn is disconnected. When I locked the car at home, it sounded monotone and high. If I can't reconnect it, I will stop by on my next trip to the Springs. Everything else is great. THX.
I appreciate John and Shane keeping me informed, answering questions expertly, and working to get me back in my car ASAP.
Jessica contacted me whenever there was an update. She kept close tabs with me and made sure I knew what was being done for my car.
She also mentioned that Jason did a courtesy fix on my car's front bumper (it was loose when I had taken it in). I highly appreciate the extra time and effort he took to attach the front bumper without charging me. I now have one less thing to do on my list!
Thank you for giving great service to me as well as my car!! You did great!!
I've had two of my cars worked on by caliber collision and each time that I've had you guys work on it I've been very impressed with your turnaround time and your communication.
Very professional and kept me well informed. I'll be sure to refer people in the future that I know that need repairs conducted.
Everyone from the front desk to the courtesy driver were extremely friendly and professional. And I especially appriciate the quickness with which my vehicle was repaired. Thank you!
The gals at Caliber made everything super easy!
The customer service was great and service staff doing the repairs did an outstanding and thorough job
John and Sean (SP?) are truly outstanding communicators--they kept me informed during each step of the repair. The work is totally professional and my truck looks 100% like it just came off the assembly line. I could not be more satisfied with the outstanding service and work.
They were great. They did a great job on my truck and they keep the communication open as well as sending me texts and updates
Everyone was very helpful and courteous and made the process go smoothly.
The car looks great and seems to drive great as well. I was always kept informed of the status of the work by text and by phone which was very helpful and reassuring.
Great experience. Jessica and crew provided updates. Timely.
From beginning to end, absolutely happy with everything. Thanks very much.
You folks were great to work with and did a wonderful job on my truck. Thank you very much and I will most certainly recommend you to others.
Kept me informed through the entire process. Was a quick great experience. I'll will definitely be recommending to people and use again if the need arises.
The jeep looks beautiful! And the fact that is was ready almost a week early was amazing. Thank you guys!
Your service is nothing but excellent !! From the time I took my infinity to your shop, your customer service is above and beyond the best.All the staff who took care from inspecting my car to explaining the whole process was clear and so friendly!.the lady who inspected my car before the repairs I believe her name is Kimberly, was so helpful and professional . She kept me inform during the whole time of the progress with my vehicle. Excellent service.when I picked up my car, everything was in order and ready to go. Your service overall is Top notch!! Thank you so much
Everyone was great and polite. It was the most enjoyable experience I have had under the circumstances. I want to thank everyone at Caliber Collision, Enterprise, and GEico.
Thank you for such a wonderful experience.
Very happy with the time spent contacting me regarding my car. Thanks very much
They were very professional
Vehicle Make : Mitsubishi
Great service and always kept up to speed on progress. Couldn't ask for more
Great job, communication was above expectations. Thanks for fixing my truck so quickly.
Everyone was very kind and professional.
Thought that the text messages were cute. Also they cleaned my car, which I was not expecting. Thanks so much for everything. ????
You guys kept me super updated about my car and did a great job on the work. I really appreciate it.
Thank you for making an otherwise unpleasant experience a little more acceptable. Very happy with the intake, the rental car and the turnover. A very nice and professional job done all around. The repair looks great, very well done. So nice to have everything done under one roof; The insurance claim the repair the rental car - all very seamless. Hopefully I won't need a body repair again but if I do I know where to go. Thanks very much.
very well done job, The crew was very respectful and polite. Ensured my truck was in good hands and it sure was. I would definitely recommend to a friend.
Everything was perfect! Both the customer service and the repair was done perfectly and in a timely manner.
Way better experience than I thought I was going to receive. Great survice heart environment!
I chose this body shop because of a previous experience here. The staff is incredibly friendly & helpful, and kept me informed on the progress through the the whole process. The convenience of having the insurance adjuster & rental company all in on place is outstanding. I have recommended the body shop to numerous friends!
Awesome customer service, definitely above and beyond!!!!
Vehicle Make : Volkswagen
Jessica was so great: reliable, friendly and competent getting all "parts" working to plan!
Great job! My car looks brand new! 100% satisfied. Thank you!!
Excellent customer service. Repair looks great. Glad I got the repair at your place instead of taking the check from Geico and going to another (very good) repair shop I was more familiar with. After day **** with the car back I'd recommend you guys to anyone. Hopefully nothing comes up and I'll be able to say that at day 100. Nice work. Keep it up.
John was great to work with...I was very impressed !
Excellent customer service, friendly staff who accommodated my every need
I was very pleased with the repair and loved the daily updates and quick turnaround on the repair time!
They where very good people stayed in contact gave me updates and it service is perfect
Excellent job done speedily . Was kept abreast of progress thou out . It was so convenient to get insurance services rental car and repair all under the same roof
The customer service was awesome! I was kept well informed, and the repairs were completed earlier than promised. The repairs were perfect, and the mini detail on the car was a nice surprise.
John was great. He was quick and found us the best deal on a new side mirror since my teenager was paying. I would recommend him!
So much better than expected! Thanks for cleaning it too!
Amazing people with an amazing repair equals amazing buisness!!!!keep up the good works guys!!
Caliber team was welcomin and professional
Your customer service in ALL area far exceeded my expectations. I was impressed with the professionalism, courtesy and knowledge of everyone I worked with in the repair process. I was kept up to date on the progress of my repairs and my vehicle was delivered in record time in perfect condition. Thank you to all involved from me. I will most definitely refer anyone with the need to Caliber.
Enjoyed the job you did and the extras I have 3 kids and I don't think the interior of my Tahoe has ever been that clean.
Thanks to all. Great job.
Chris was very helpful and attentive. Kept me posted well.
Everyone was great and helpful.
Excellent customer service. Well organized. Great communication.
Kept me very well informed throughout the entire process, & extended the highest professionalism and courtesy towards me in every aspect of my vehicle's repairs!
The folks at Caliber are awesome! I told all my friends, family and coworkers about the great customer service.
You guys r coolest people to work with, no problems down to earth, get down to needy giddy if ever happens again it's Caliber next time
I am absolutely satisfied with the services they offered. They were all professional and courteous
I appreciate your readiness and in fact, eagerness to serve in every way possible. Your work is done carefully and without compromise.
Dealing with USAA and Caliber Collison turned a negative experience around. Thank you
I was very pleased more than I expected, will be going back there if i ever need anything and will defiantly recommend to family and friends. Thank you Caliber Collisions
Staff was so friendly, did a great job keeping me informed about the progress on the repairs and my car was ready over a week before the anticipated completion date! What a wonderful surprise on top of already excellent service!
Everyone was absolute amazing. Extremely helpful and curtious. Nothing but smiles and genuine care and concern. Thank you.
This company did a good job, kept up apprised of progress and finished the work ahead of schedule. We'd go with them again.
Kennetha and **** Gaebler