Very attentive to delivering progress reports during the repair period.
Great communication! Car looks great! Exceptional experience.
I was very pleased with the whole process. Being driven home since there was no car available at Hertz and being picked up the day the car was ready since I still didn't have a rental car was most appreciated. Since I was notified several hours before the car would be ready and because the time promised in the phone call was the actual time I got the car, it meant a lot to me. Finally, and most importantly, the body work done on the car was superb! I think it may even look better than before my accident. Thank you for verything. I would highly recommend your shop.
Vehicle Make : Mitsubishi
Quick, efficient and prompt
1.5 days to get estimate quote. I had to call to find out. 1700 in repairs. 7 business days quoted to fix car. I had a previous experiences at this shop, all but one had more damage on my car and yet less hours and days quoted... The only difference was that this time State Farm was not calling every day to find out what the status of my repair was because they were not paying the rental.
I will never recommend this place to anyone.
All employees were polite and timely.
They did a great job! We will go back if we need a car fixed
Great communication on the progress of the repair
Great job! I would recommend to anyone. ?
Tom was awesome, so nice to work with. He was very pleasant to talk to , had a great attitude and always filled me in with what was going on withy car. Thank you Abra!!
I like they kept me informed as the process went along
nice staff working and very helpful
Tom was awesome, smart & honest. Very happy!
Great service really quick more than happy to give referral to abra auto body and glass
Great follow up and updates with repairs!
Scott was great to work with. We are very satisfied with the job. Carol and Jim Collins
It was great to get my car back within the week, first mention had been maybe Friday or Monday. Nice to get updates too, without having to contact you. I will definitely let others know of your good and timely service.
Friendly quality work and good communication and status updates
Loved the daily updates and my car was done in a timely matter
Scott and the rest of your staff were excellent. Scott went out of his way dealing with my insurance company.
The two passenger doors and rear hatch door look like new. Thanks to the whole team! It's great to have the window fixed too.
Fantastic service. Quick and easy
I will use you guys anytime and highly recommend you to anyone. Great job love it
quick, efficient, friendly service
Great service. Great work.
They were very helpful and friendly communicating each day about my car.
Tom gave me an estimate of cost, and a complete explanation of the process; very fast and efficient. We were kept updated, and the work was completed ahead of estimated day. Picked up the car and was well detailed; could not tell at all that it had been damaged; ABRA workers do a wonderful job;
Quality work. Great customer service.
Need to improve little bit and meet your customers expectation
Cee was nice and friendly.
Scott kept me up to date and the job was done great!
I am very satisfied.Thankyou very much for your good work and customer service MR Scott. From Michael.
Josh was great! However the color match is off. I may be back to have it repainted.
Staff members were very nice, kept me updated about the car. Done a very well job.
Scott was great at keeping us updated. My car looks amazing!
Great service from the team!
Very great service!!. Will always come back!
Passenger door not fix as estimated. Inside panel near foot was raised and was not addressed/repaired. I was not able to take the car on time and my car rental had to be extended by 2 days since the repair will not be finished. Car has been in shop for 5 days already and this causing inconveince and delay impacts cost of a car rental
My hood and gas door both look beautiful. I'm pleased that my interior was also cleaned, and a rusty spot on the quarter panel was cleaned up a bit, despite not being a service I requested.
Thank you! Very satisfied!
Outstanding customers service!!! Match by none
Missing item from car. New scratch on rear left panel.
Tom and everyone else there did a great job. The car looks brand new.
Like updates. Very courteous. Explained things well.
Great job. The car looks great!!
Kept me well informed. Excellent job. Quick service
Kept me well informed with the progress of getting my car repaired
Staff was great and work was completed prior to estimated date. Owe was very good. Staff went beyond by cleaning and washing my car. I would definately recommend Abra to have work done.
ABRA personnel were very kind and courteous. They provided progress reports on my vehicle by phone and email which I really appreciated. Keep up the good work!
ABRA is I the best place to go ever EVERYONE there are so nice
Paul and Tom are AWESOME always understanding And compassionate as I felt terrible about my car
A really big thank you to them
Linda S Granlund
I already knew Abra was the best place to get my car repaired. I wouldn't take my car anywhere else. Thanks to Josh who was able to get my car back to me sooner than I expected. He kept me informed the whole way through. My car is perfect and no surprises..the estimate was exactly what I paid. I would refer all my friends and family to Abra.
As I previously texted, the service was excellent by the whole team and much appreciated . Thank you!
ABRA team went above and beyond to get my vehicle fixed. Scott communicated everything so clearly and efficiently . Awesome service and job well done! Thank you!
Really appreciated (and surprised) by the cleaning of the inside of my vehicle! Abbra aims to please and definitely hits the mark. Thanks!
The repair was great! But the thing that I liked the most was the vacuuming of the inside of the car and the care that was taken with that part of the job. I loved that!
I always feel so good after I have had something repaired and refinished at ABRA. My car almost looks like new and has been a good performing auto. Since I am elderly I hope to keep it the rest of my life - even though my children think it is too big! I actually believe, however, that it is more than that. The people at ARRA are not only working for themselves but are actually trying to help you out , too. Thank you to all the workers at ABRA!.......An anonymous widow and a satisfied customer!
Great communication and timely repair. Thanks!
Excellent service from Tom. Cleaned up so nice it's like new!
Outstanding customer service and outstanding workmanship! The manager was friendly and accommodating. We were extremely pleased with the results completed in a timely manner at a good price. We would heartily recommend them.
Loved all the updates via text and phone calls.
Job well done. Iam really appreciate your work. Thanks for wash and cleaned my truck for me.
Went beyond the call of duty. My car was done perfectly and they even had to come and pick me up.
Appreciated the status updates and knowing what was going on. Also appreciate the care they take of my car and make it look it's best! Also appreciate the detailing! So nice to drive a clean, dent-free car! Great work!
Thank you so much for getting the porche done so quickly. We appreciate your prompt service.
I Love it! My car is just like it came off the showroom floor. Great job!
Wonderful Customer Service! Everyone here was so helpful and made my car look better than new. Thank you all very much. Maplewood Location was wonderful to me and my car.
Vehicle Make : Mini Cooper
Everyone was extremely helpful and accommodating. Cee was very professional every time I spoke with her. This was probably in the top 3 experiences I have had with my car. Great service.
Great job as always. You guys over at Maplewood went above and beyond my expectations. Well definitely come back here if I ever need body work or glass work done!
The work was done very well and I was kept informed throughout. NICE JOB
Excellent staff and service.
Done a wonderful job on my 2004 Acura. Thanks you
My car looks lovely! Very professional service.
Kept me informed along the way and were very courteous . I appreciated that. Received my car sooner than anticipated . The car was clean and well done. Thank you. Jan C.
I had really great service! Scott was patient in addressing my concerns. I would definitely come back and recommend Abra Auto to friends.
Excellent support and polite staff.
Great communication and customer service.
I only bring my car to this particular Abra Auto because they are consistently good. They go above and beyond to make sure everything is done right and done well!
Vehicle Make : Mitsubishi
Good customer service ,, thumbs up to u guys ????
Always have had a great experience with Scott and crew.
Great customer service and good work.
Excellent communication from the team. Personable service. Hu Great work. Beautiful finish. I always recommend Abra.
I'm very satisfied with the people who work there. If something happened to my car in the future, I would go to Abra Auto Body & Glass to get it fixed. Thank you very much. I really appreciate it.
The repairs were completed ahead of schedule. I was kept informed of the progress throughout the process. When we picked the car up, it had been completely detailed, inside and out. We were extremely pleased with the outcome. Abra went beyond what was expected. Thank you.
The seams were flawless, the color matched beautifully. I was very pleased with the work done to my vehicle.
Excellent work. Great communication and great people to work with.
My truck was sooo clean and the job appeared well done.
Shop was quick and my vehicle was done early.
Even though it took longer than expected, they made up for it by paying for my rental car the entire time so I couldn't be more pleased.
Thank you for doing a great job repairing my car.
Abra completed my car repair in a timely manner and kept me updated throughout. They also made my rental car process very easy. I was thoroughly satisfied.
I love the work done. My car looks gorgeous. Really love the look. Looks like a brand new car. Abra/Scott, I thank you for all you did.
Great job!! I will definitely be coming back for any body repairs for any of my cars! Thanks to everyone at Abra!! Great team!!
Great customer service and great craftsmanship
Scott did a great job with my truck!!
Had to bring it to another shop and pay more money to have it correctly repaired.
Excellent job, on time and i am satisfied overall. And Tom Vang is an excellent employee and customer service. Thank you !
We enjoyed our experience with Abra. They kept us informed along the process. Car was cleaner than when I dropped it off. This is the second time try have repaired a vehicle for us. We would recommend Abra and use again if needed.
Loved the daily updates. I was without my car for two weeks so I appreciated the status. Plus, my Volvo looks great!
We were very happy with the overall service during our experience.
Friendly, competent, and a excellent result
Great experience from beginning to end... Tom always kept me informed of what was happening.. The car was completed ahead of schedule... I will not hesitate to use or recommend ABRA!
Great service as always! They anticipate my needs and deliver more than expected! This team is a joy to work with!
Great work. Done on time. Exceeded expectations.
Everyone involved with the repair work did an excellent job. The car looks fantastic and I was well informed of the process. Excellent job.
Great communication. Thanks!
Great job! They kept me informed on the progress. No complaints.
The text message updates were cute as they were personal and funny. The daily updates were great as well. I had no issues with anything and everyone made sure I was satisfied. My car was even vacuumed!
Very friendly and they make they done everything on time like they say.
Vehicle Make : Volkswagen
Great service all around I always got updated in the status of my car 10 10 10 will for sure recommend your services
I appreciated the communication about the progress on my car. I almost always knew what was going on and how long things were taking. The car looks great.
Cee and Scott were both great to work with throughout the repair process.
Very professional, great service
outstanding work and friendly and professional service.
Car looks great! Extra kudos to the gentleman wo cleaned my car. It had to have taken hours!
Keeping me updated as to when the car would be done. Both phone calls and tex. the mirror looks great and again, the cleaning inside and out is fabulous!!! Thank you.
Vehicle Make : Mitsubishi
Good work. Curtious and on time. Very please and well informed through the process.
They were so wonderful, I'm so greatful for them. My car runs great. Thank you!!
I happy with the job done team Abra auto
Awesome customer care. Really kept me updated
Very friendly and great daily updates about the status
Kept me informed-- well done!
I really appreciated all the updates via text messages and voicemails.
Please stop the automated text messages while you have my car. The texts are not only not informative, they're actually filled with misinformation. Not helpful!
They did a really great job on my vehicle
They keep an update on what's going on and where is the process. Well done and satisfied their works! Thank you!!
Very attentive, liked frequent updates.
Tom was great. He kept me well informed and the repairs were top notch!
I was very impressed with how informative ABRA was with providing a step by step update on the progress of the repairs. I also appreciated how nice the staff were, answered all my questions and concerns as needed.
Ce at the front desk seems like a wonderful young woman and has great customer service. She seems to know her job well. I enjoyed the vibe in the office. Everyone seems to get along well. Great experience!
We are vary happy with our experience at Abra Maplewood. A big thank you to Tom and his team at Abra.
Your team did a great job of contacting me and keeping me updated.
I have had this shop do work for me before. They always do great work & treat my car as if it is their own. I recommend them to people at work when the need arises.
Scott's communication was excellent and the car looks great.
Good job, I would return with any of my cars that that have damage
The work is very unsatisfactory. Still see many white pain spots and minor scratches. Not detail oriented. Will not recommend this shop to another friend.
They were the best body shop I have been to.
Awesome job and great communication during the repairs.
EVERY ONE was excellent this isn't the first time l used abra and I hope I won't need you guys again but if I do must definitely will come back thanks for a wonderful job
Great customer service and communication.
The frequent updates on the status
Of the vehicle was cool.
They were really informative and very professional. They informed me on everything and kept me up to date on how everything was going. Best service that I ever had on a car repair.
Communication is key and Abra did a good job of keeping me posted.
Your people were very friendly and kept me informed during the entire process. I was very happy with the completed work.
Very efficient. Great service.
Cee and Tom made my repair experience extremely efficient and enjoyable. They each were very informative in advising me on the tasks I neede to complete and on setting my expectations on how long our family would be without our vehicle. I will go out of my way to recommend Maplewood Abra thanks to their exceptional and personal customer service. Thanks. Rick Schute.
Yes.i will pass on friends,family.
You done a great job, thank you to Abra.
Thank you for your service and keeping me informed on what was going on. :)
ABRA kept me updated on what seemed to be a daily basis. As a client/customer, I appreciated that. I also was impressed with the finished product. The car looks beautiful.
Very professional and kind. Car looks great!
Vehicle Make : Mitsubishi
They did a fast and great job
My experience at ABRAwas really good. I just stopped in without an appointment on a Wednesday afternoon. I was given an estimate with a day and time to have my car repaired. I had an appointment on Friday that week and took my car in and it was finished that day. I am very satisfied with ABRA from start to finish. Thanks, I will surely choose ABRA in the future if needed and will refer friends and family!
I am Chien very satisfaction the abra the the work they do
In the future if I know someone who need the car fixed I will prefer them to abra auto glass and body shop
Seemed to be very focused on customer service.
I was very pleased with the results. I have an older car that isn't worth a ton, but I was treated like a VIP. They went above and beyond to make my old '99 look better than I thought it would.
You do a great job with a short time
Good communication and car delivered when promised.
The only thing that would prevent me from using/recommending ABRA in the future is the excessive emails I am subject to. If you continue to contact me, my business will go elsewhere.
We were keep well informed of progress on vehicle repair and it was completed on time!! Enjoyed the computer messages too that were sent regularly. It is rare in this day and age one gets even a small amount of customer service so really appreciated being kept informed!
Very professional. Extremely friendly. Painless experience . I would definitely recommend ABRA to anyone.
Very impressed with continuous updates I received.
Tom was excellent! Great customer service, great work.
Fantastic service. The team updated me daily on my car and made the process extremely easy for me. My car got done much quicker than I expected and thought they did a great job on it. Thanks Scott and all of the Maplewood Abra team!!
Fast, courteous, and many updates, great repair!!!!
Thank you for a great job with my car.