Was well informed every time
Appears to be a new chip in the windshield but can't prove it wasn't there prior to the work being done. Otherwise satisfied.
Great job kept me informed at all times. Made sure everything was good and I had no questions.
My new Volvo (6,000 miles) was rear ended about **** year ago. After all of the work was completed at another shop we continued to have issues with the alignment. We decided to bring the car to someone who had never seen it before-that's when we came to Abra in Maplewood. They were immediately able to identify an additional part that was damaged in the accident! The whole process of having the repairs completed and even getting the insurance company to replace all of the tires due to uneven wear was very smooth! A special thanks to Scott for being professional, friendly, and thorough! Great job! My car drives like it is new again!
Well my insurance company considered it a total loss. So abra was required to reinstall everything they took apart. Which they did not. They didn't even put everything back into the truck that they took out. Which I then had to repurchase to get the truck back to the integrity it had. I also did not receive the updates the manager there said he would do for me. I had to consistently call them to see what was going on. I won't be recommending them to anyone I know and hope they better themselves as a company for future customers. I really hope other people get treated better then this.
The work on the body was fantastic but the car interior was very dusty plus there are a few new scratches on the vehicle that weren't present there before for instant a big scratch that is on the back window of vehicle
I enjoyed working with Tom at your Maplewood MN location. He was kind, thorough, and always there if I had any other questions. Thank you, Tom.
The service was faster than I expected, and everyone was helpful and friendly. thanks, ABRA!
This repair experience was very easy and not stressful. Updates were given daily which was very helpful and saved a phone call wondering how things were going. It's stressful enough when you're without your vehicle but this was very easy and fast. I would recommend ABRA to friends and family and their work is outstanding. Thanks
Everything looks great. Thanks for the detail.
Process was smooth as can be. Thank you.
Vehicle Make : Mitsubishi
Great customer service and fixed my car ahead of schedule!
Loved the work that they did on my car and sending me text messages and calling to keep me up dated on my car.
Vehicle Make : Volkswagen
Everything was well done, and completely on time as promised.
Thank you very much!
Great job and great service. Order for new bumper was placed Thursday at closing time, car was fully washed and ready by end of business Friday. Great customer service and great communication. Very satisfied with Abra in Maplewood.
I felt very taken care of from the moment I walked in the door the first day to the day I picked up my vehicle. Everything went smoothly, and they even went above and beyond when they buffed out a bit of paint on my vehicle, which was not related to my repair. Who does that anymore? Abra Auto Body!
Poor written quote follow up from Scott.
Poor initial drop off vehicle follow up call from Scott.
Painted or glazed over a scratch on repaired bumper.
Kept me updated, but it took too long to complete the repair
Great communication throughout the repair. Always appreciate how you guys clean the interior too. Workmanship is top notch. 10/10 Definitely coming back in the future and gonna refer friends and family to this location
Great repair work, and it was quicker than I expected too!
Friendly and professional service. Seemed to always be informed about my vehicle and what was needed.
Professional and got the job done accordingly.
You made a not so pleasant process pleasant. Thank you.
Job was done well and on time. I was quite pleased with the result.
I was very happy with the service and work. It was also nice that it was detailed on the inside when I picked it up. Thanks so much.
Vehicle Make : Mitsubishi
I really don't know of anything
Vehicle Make : Mitsubishi
Scott was very helpful in making sure I knew what was happening at all times. I would recommend your place to everybody.
Tom vang was great to work with.
Kept me well informed and got it done ahead of time. Made the whole process smooth and easy
Great job. Very helpful and great attention to detail. Thanks
I'm very satisfied with the work that was done on my van.I feel that your personnal attention and one on one communication was excellent!Way to go Abra! I will be glad to tell my friends and family about your excellent service you offer. Thank-you, Andrew
Great job. Very helpful and great attention to detail. Thanks
Satisfied but didn't find anyone overwhelmingly friendly.
Excellent job keeping me informed every step of the way!
Great communication regarding repair updates and facilitation with insurance. Also top notch repair work as always!
Very professional! All work was completed on time. They kept ed me updated on all work being done on my car. Overall I am very satisfied!
Very impressed. Fast, good communication, car looks beautiful.
I am happy to know how ABRA express and fixed my car very greatly. Thanks ABRA.
Professional, fast, and friendly staff. Easy. made my claim and repairs a seemingly seamless process. Communicated with insurance party and owner in professional, quick, and clear manner; even through text and voicemails. Clear updates were accurate and on
time relaying important details of any delays or just FYIs on the status of the repair process.
Courteous, honest, straightforward, friendly communications. Kept to the promoised schedule. Excellent repair job.
I was pretty impressed with the progress report that they gave me all the time
Great job! Thank you so much.
My back up sensor does not function. Something specifically told was checked.
Our car was ready on time and the repairs were done well too. Thanks!
Not only was my car repaired like new but it was washed and the interior cleaned!
Staff always pleasant and kept me informed of the work being done.
Straight forward answers, on time no run-around. Friendly staff.
After the damage to my car, it was comforting to be treated with respect and encouragement.
Hello Mr. Auto body professionals. This is the second time I've used your services and was happy with a job well done. The price is very reasonable and more importantly, my wife was very satisfied with the job that was done.
I was happy it was done early and they were flexible enough to assure me I could take a few minutes to fill the tank on my rental before arriving. They promised to wait for me if it made me a few minutes late.
I was especially pleased and impressed with the car wash!! M truck looks awesome inside and out!!
I am satisfied with the notification of the progress of the repair. However, I think it took a bit long for such a minor damaged.
Working with Todd Warren was a pleasant and satisfying experience.
I love the work you did on my Toyota Rav-4.
The repair was beautiful and everything was so clean and smelled good too!
Thank you and I will definitely tell others about your good service.
Todd and Scott were awesome. Todd made sure to get everything rolling for me and made sure I was ok with the results at the end. Scott made sure to keep me posted as he coordinated my car's repairs and worked on making sure everything went smoothly. Great experience.
Competent, careful attention to details of their work as well as the documents needed to complete the work professionally. I am quite pleased, and will use them again if the opportunity occurs.
Thanks for getting the job done very quickly for my mother
This was the first time needing body work repairs on my car. Abra made the process stress free.
They were friendly and kept me informed of progress.
Scott kept me notified on a regular basis regarding updates on my vehicle and was very nice. I appreciate the day to day updates so I didn't gave to worry about the prioress. It looks great! So far, so fabulous ???? I will let you know if anything changes.
Completed a day early. Looks like new. Gave me a status report every day.
Never had such excellent customer service. The update calls every 2-3 days were excellent to keep me informed on an ongoing basis.
Very helpful team. Provided a solid, accurate range for the estimate, and did the work very fast.
Great service. Scott kept me informed and txt messages were helpful.
Very professional, friendly, and quick.
Good job you guys did a good job
Your company has great customer service.Tom,the man
in charge of fixing my car, kept me well-informed
about what repairs were needed and what the cost would be. He was very concerned that I was satisfied
with the work done. I would use Abra for repair work
in the future and will recommend them to family and
friends when they need car repairs.
I love the text notifications and the repair looks great! However, the survey works poorly on my iPhone 5. Can't get the submit button to show.
Tom was very nice. He kept me informed of progress on car everyday. Just got vehicle back so have not driven yet but appearance is very good. Thanks
Very attentive to delivering progress reports during the repair period.
Great communication! Car looks great! Exceptional experience.
I was very pleased with the whole process. Being driven home since there was no car available at Hertz and being picked up the day the car was ready since I still didn't have a rental car was most appreciated. Since I was notified several hours before the car would be ready and because the time promised in the phone call was the actual time I got the car, it meant a lot to me. Finally, and most importantly, the body work done on the car was superb! I think it may even look better than before my accident. Thank you for verything. I would highly recommend your shop.
Vehicle Make : Mitsubishi
Quick, efficient and prompt
****.5 days to get estimate quote. I had to call to find out. 1700 in repairs. 7 business days quoted to fix car. I had a previous experiences at this shop, all but one had more damage on my car and yet less hours and days quoted... The only difference was that this time State Farm was not calling every day to find out what the status of my repair was because they were not paying the rental.
I will never recommend this place to anyone.
All employees were polite and timely.
They did a great job! We will go back if we need a car fixed
Great communication on the progress of the repair
Great job! I would recommend to anyone. ?
Tom was awesome, so nice to work with. He was very pleasant to talk to , had a great attitude and always filled me in with what was going on withy car. Thank you Abra!!
I like they kept me informed as the process went along
nice staff working and very helpful
Tom was awesome, smart & honest. Very happy!
Great service really quick more than happy to give referral to abra auto body and glass
Great follow up and updates with repairs!
Scott was great to work with. We are very satisfied with the job. Carol and Jim Collins
It was great to get my car back within the week, first mention had been maybe Friday or Monday. Nice to get updates too, without having to contact you. I will definitely let others know of your good and timely service.
Friendly quality work and good communication and status updates
Loved the daily updates and my car was done in a timely matter
Scott and the rest of your staff were excellent. Scott went out of his way dealing with my insurance company.
The two passenger doors and rear hatch door look like new. Thanks to the whole team! It's great to have the window fixed too.
Fantastic service. Quick and easy
I will use you guys anytime and highly recommend you to anyone. Great job love it
quick, efficient, friendly service
Great service. Great work.
They were very helpful and friendly communicating each day about my car.
Tom gave me an estimate of cost, and a complete explanation of the process; very fast and efficient. We were kept updated, and the work was completed ahead of estimated day. Picked up the car and was well detailed; could not tell at all that it had been damaged; ABRA workers do a wonderful job;
Quality work. Great customer service.
Need to improve little bit and meet your customers expectation
Cee was nice and friendly.
Scott kept me up to date and the job was done great!
I am very satisfied.Thankyou very much for your good work and customer service MR Scott. From Michael.
Josh was great! However the color match is off. I may be back to have it repainted.
Staff members were very nice, kept me updated about the car. Done a very well job.
Scott was great at keeping us updated. My car looks amazing!
Great service from the team!
Very great service!!. Will always come back!
Passenger door not fix as estimated. Inside panel near foot was raised and was not addressed/repaired. I was not able to take the car on time and my car rental had to be extended by 2 days since the repair will not be finished. Car has been in shop for 5 days already and this causing inconveince and delay impacts cost of a car rental
My hood and gas door both look beautiful. I'm pleased that my interior was also cleaned, and a rusty spot on the quarter panel was cleaned up a bit, despite not being a service I requested.
Thank you! Very satisfied!
Outstanding customers service!!! Match by none
Missing item from car. New scratch on rear left panel.
Tom and everyone else there did a great job. The car looks brand new.
Like updates. Very courteous. Explained things well.
Great job. The car looks great!!
Kept me well informed. Excellent job. Quick service
Kept me well informed with the progress of getting my car repaired
Staff was great and work was completed prior to estimated date. Owe was very good. Staff went beyond by cleaning and washing my car. I would definately recommend Abra to have work done.
ABRA personnel were very kind and courteous. They provided progress reports on my vehicle by phone and email which I really appreciated. Keep up the good work!
ABRA is I the best place to go ever EVERYONE there are so nice
Paul and Tom are AWESOME always understanding And compassionate as I felt terrible about my car
A really big thank you to them
Linda S Granlund
I already knew Abra was the best place to get my car repaired. I wouldn't take my car anywhere else. Thanks to Josh who was able to get my car back to me sooner than I expected. He kept me informed the whole way through. My car is perfect and no surprises..the estimate was exactly what I paid. I would refer all my friends and family to Abra.
As I previously texted, the service was excellent by the whole team and much appreciated . Thank you!
ABRA team went above and beyond to get my vehicle fixed. Scott communicated everything so clearly and efficiently . Awesome service and job well done! Thank you!
Really appreciated (and surprised) by the cleaning of the inside of my vehicle! Abbra aims to please and definitely hits the mark. Thanks!
The repair was great! But the thing that I liked the most was the vacuuming of the inside of the car and the care that was taken with that part of the job. I loved that!
I always feel so good after I have had something repaired and refinished at ABRA. My car almost looks like new and has been a good performing auto. Since I am elderly I hope to keep it the rest of my life - even though my children think it is too big! I actually believe, however, that it is more than that. The people at ARRA are not only working for themselves but are actually trying to help you out , too. Thank you to all the workers at ABRA!.......An anonymous widow and a satisfied customer!
Great communication and timely repair. Thanks!
Excellent service from Tom. Cleaned up so nice it's like new!
Outstanding customer service and outstanding workmanship! The manager was friendly and accommodating. We were extremely pleased with the results completed in a timely manner at a good price. We would heartily recommend them.
Loved all the updates via text and phone calls.
Job well done. Iam really appreciate your work. Thanks for wash and cleaned my truck for me.
Went beyond the call of duty. My car was done perfectly and they even had to come and pick me up.
Appreciated the status updates and knowing what was going on. Also appreciate the care they take of my car and make it look it's best! Also appreciate the detailing! So nice to drive a clean, dent-free car! Great work!
Thank you so much for getting the porche done so quickly. We appreciate your prompt service.
I Love it! My car is just like it came off the showroom floor. Great job!
Wonderful Customer Service! Everyone here was so helpful and made my car look better than new. Thank you all very much. Maplewood Location was wonderful to me and my car.
Vehicle Make : Mini Cooper
Everyone was extremely helpful and accommodating. Cee was very professional every time I spoke with her. This was probably in the top 3 experiences I have had with my car. Great service.
Great job as always. You guys over at Maplewood went above and beyond my expectations. Well definitely come back here if I ever need body work or glass work done!
The work was done very well and I was kept informed throughout. NICE JOB
Excellent staff and service.
Done a wonderful job on my 2004 Acura. Thanks you
My car looks lovely! Very professional service.
Kept me informed along the way and were very courteous . I appreciated that. Received my car sooner than anticipated . The car was clean and well done. Thank you. Jan C.
I had really great service! Scott was patient in addressing my concerns. I would definitely come back and recommend Abra Auto to friends.
Excellent support and polite staff.
Great communication and customer service.
I only bring my car to this particular Abra Auto because they are consistently good. They go above and beyond to make sure everything is done right and done well!
Vehicle Make : Mitsubishi
Good customer service ,, thumbs up to u guys ????
Always have had a great experience with Scott and crew.
Great customer service and good work.
Excellent communication from the team. Personable service. Hu Great work. Beautiful finish. I always recommend Abra.
I'm very satisfied with the people who work there. If something happened to my car in the future, I would go to Abra Auto Body & Glass to get it fixed. Thank you very much. I really appreciate it.
The repairs were completed ahead of schedule. I was kept informed of the progress throughout the process. When we picked the car up, it had been completely detailed, inside and out. We were extremely pleased with the outcome. Abra went beyond what was expected. Thank you.
The seams were flawless, the color matched beautifully. I was very pleased with the work done to my vehicle.
Excellent work. Great communication and great people to work with.
My truck was sooo clean and the job appeared well done.
Shop was quick and my vehicle was done early.
Even though it took longer than expected, they made up for it by paying for my rental car the entire time so I couldn't be more pleased.
Thank you for doing a great job repairing my car.
Abra completed my car repair in a timely manner and kept me updated throughout. They also made my rental car process very easy. I was thoroughly satisfied.
I love the work done. My car looks gorgeous. Really love the look. Looks like a brand new car. Abra/Scott, I thank you for all you did.
Great job!! I will definitely be coming back for any body repairs for any of my cars! Thanks to everyone at Abra!! Great team!!
Great customer service and great craftsmanship
Scott did a great job with my truck!!
Had to bring it to another shop and pay more money to have it correctly repaired.
Excellent job, on time and i am satisfied overall. And Tom Vang is an excellent employee and customer service. Thank you !
We enjoyed our experience with Abra. They kept us informed along the process. Car was cleaner than when I dropped it off. This is the second time try have repaired a vehicle for us. We would recommend Abra and use again if needed.
Loved the daily updates. I was without my car for two weeks so I appreciated the status. Plus, my Volvo looks great!
We were very happy with the overall service during our experience.
Friendly, competent, and a excellent result
Great experience from beginning to end... Tom always kept me informed of what was happening.. The car was completed ahead of schedule... I will not hesitate to use or recommend ABRA!
Great service as always! They anticipate my needs and deliver more than expected! This team is a joy to work with!
Great work. Done on time. Exceeded expectations.
Everyone involved with the repair work did an excellent job. The car looks fantastic and I was well informed of the process. Excellent job.
Great communication. Thanks!
Great job! They kept me informed on the progress. No complaints.
The text message updates were cute as they were personal and funny. The daily updates were great as well. I had no issues with anything and everyone made sure I was satisfied. My car was even vacuumed!