This has been my third experience with ABRA, all of which have been very good. What stood out in this experience is the customer service with updates on my car. I would credit Heidi Jensen with this. Thank you!
Heidi was unbelievably helpful and provided outstanding customer service.
Fixed ahead of schedule, and with great communication along the way. Very satisfied.
I really appreciated the updates via text messaging
Really fast turn around considering the large volume and severity of hail damage. Well done!
Both Scott and Heidi were helpful and knowledgeable. I greatly appreciated being kept in the loop along the way with progress on repairs and updates. I’ve used Abra for many years and the quality remains the same-I’m a lifetime customer thank you.
Heidi was great with communication. I got my car back in a week, which was early
Great service and communication
I had to check the license plate to make sure it was my car! It’s so perfect ????
The work on my car was great, I can't even tell I was in an accident. They completed repairs in a timely manner and kept me informed throughout the process with phone calls and text messages, which I appreciated.
Helpful and quick service
Car looks great. Great service all around. Would definitely come back.
Scott did a great job listening to my needs and helping me determine the best course of action. I appreciated the regular updates and was impressed by the speed and quality of work. Great job.
Everyone I worked with Heidi and Scott were helpful, trustworthy, and cared about me and my car.
The staff at the West Bloomington location were immensely helpful and very friendly.
I can not express enough how pleased I am about the work performed on my Ford. From past experience with this particular Abra, I have complete trust that the work will be better than I would have expected.I was kept well informed as to any additional repairs or corrections during the repair process. Well Done!
Very communicative about progress. Friendly personnel. Looks like a job repair well done
We couldn’t be more pleased with ABRA in every way! From the first moment we started, every step was perfect! Our Adjuster Heidi, was so lovely and helpful! She was considerate of my timing needs. And in particular, we are grateful for ABRA finding other damages to our car that we couldn’t see, and fixing them! They cleaned the car inside and out, vacuumed it, and made it look and feel like a new car!! Please give our profound thanks to everyone who worked on my Honda, body workers, receptionist, Adjuster and everyone! Thank you thank you, thank you!