If ever a problem with any of my vehicles there will be not one minute of hesitation to bring to you . Thanks for the great work .
Great job completely satisfied.
I really appreciate how professional the team is at Certified. They kept me informed through every step of the process and addressed every need and concern that I had. The quality of service and attention to detail is greatly appreciated. Thank you
The new wheel and/or new tires are incredibly loud when the car is driven, especially at 60 MPH. A distinct difference from before the accident and repair. I would have come back earlier but I am traveling for work.
Same experience I've always had with certified Collision it was great thank you for your service
Our vehicle looks great. The staff was polite and easy to work with and kept us informed of status.
Everyone was very courteous and professional. When my car repair was complete, I was informed in a timely. When I picked up my car the work done was explained. Thank you all. I will be telling my family and friends about your service.
Great job on my repair.Keep up the good work.
Not the fault of certified collision repair, but I had issues with the rental car availability. I'm also concerned about the hood and bumper not lining up correctly. I've been told it will settle out over the coming days.
Otherwise, very happy with the staff and their professionalism and friendliness.
My car looks great!! Even better than before the the incident.
Certified Collision did an excellent job fixing my car. They kept me informed about the progress and had it ready in a timely manner. It was clean inside and out.
We were tested with the utmost respect. The team answered all of our questions. The John looks amazing
Great job with repairs and communication throughout the process.
Yes to a point, not the appraisal, if i would have to pay for it out of pocket, I would not have had the money to pay for it, plus for the amount that was charged you all could have gotten the other minor scratch, now more then likely my insurance will go up.
Fantastic work, excellent customer service and superb communications
Took much longer than expected for a bumper kept being told it would be done on this day only to have the completion date pushed up again, so that was more than frustrating however my vehicle was fixed completely and looks good.
I was given a day that my car would be repaired and a day that my car would be completed for pick up. I made arrangements to have my car their when I was told it would be worked on and received a text saying my car had been received.i made arrangements to get rides to get my vehicle given i live an hour away. I was not contacted to say my car wouldn't be ready as I was told it would be so I called to see when I could pick up my vehicle and was told they didn't even work on it the day I was told it would be worked on.not only did It inconvenience me but it also impacted other people that were trying to help me with a ride.then after I picked up the vehicle and day after I was told it would be ready, I was receiving text messages asking when I was going to pick it up! Texting is good but it should not take the place of picking up the phone and providing customers with the customer service they deserve since you are being trusted with what could be one of a few major purchases your customer ever makes. I am not sure why you have a front desk person and a estimates person if they can't pick up the phone and talk to the customer. Take into consideration you made an appointment to your customer. not happy with the lack of customer service or actual communication. PICK UP THE PHONE