Vehicle Make : Mitsubishi
Well done, thanks.
I like that I was updated the whole way along. The experience was very easy and fit into my schedule. The work was very well done !
Car cleaning was done properly, both exterior and interior. Exterior wheels were muddy, and interior dash board was not touched, I had a red dust on my steering wheel and it was still there. I am satisfied with changed bumper though, which was the primary task.
Thank you. It was simple and easy to get the car in and fixed. Everything was smooth and taken care of. Any issues were brought to my attention immediately and communication through the whole process was excellent.
Tony was great to work with...appreciated his follow up.
Everyone was extremely nice and empathetic of what happened. They truly turned this negative experience into a more positive one. My mind was put at ease as soon as I was greeted by the staff because I could tell that they cared. I didn't have any doubt that my car would come back looking impeccable. Thank you all very much!
your on timely job done, drew my attention to a well devoted customer relationship satisfaction. i am impressed by that. i will refer friends and family to your company.
Thank you for being fast and efficient
Appreciate that it was done a day early.
We were well-informed during the whole repair process. Excellent service.
Nice job and a nice customer services????????
Everyone was super nice and answered all my questions properly
Thank you very much. I was upset about my car scrape but the staff was amazing. Special shout out to Taylor who is a superstar! Will recommend to everyone. ????????????????????
Tony at the Roseville location was extremely professional, friendly, and accountable on all aspects of the service required. He was very proactive to ensure that I was kept informed of progress. He and the team worked hard to complete everything within a next-day turn-around. I will absolutely recommend Abra to anyone who inquires.
Thank you to everyone. The staff was very nice and I got my truck back way faster than I would of imagined. Thanks again, Diana
Taylor was great to work with! I'd definitely go to him again!! Thanks Taylor! You rock!! :)
A very good repair experience. George Sarosi
The best place to get my car fixed
Respectful, courteous, professional and went beyond to deliver satisfaction!
The windows don't go down evenly. The new window goes up and down way faster than the other. Also, the new window is not set right. It doesn't go down all the way.
Tony was courteous and professional. I appreciated that. Car looks good. Never know I was in an accident.
Everyone I spoke with was very friendly and made me feel at ease. Michelle and Tony were very friendly, kind, and patient. I appreciated the frequent updates and was impressed with the speed and quality of the repairs. This was my second visit and it went just as smooth as the first. The attention to details is apparent and you've got a great staff. If I need a repair place again, I would definitely choose this auto body & repair shop.
I was taken care of from the moment I drove into the parking lot. The staff was so friendly and worked together to take care of me. Great Customer Service!! Thank you!
Very fast and friendly service
Kevin said the car would be done by Friday at the latest and it was done on Thursday. Very prompt service! Thanks!
The van looks like new. thanks for the quality work.
I cannot imagine how the experience could be any better. This is my second experience with ABRA, Geico, and enterprise and both times I have been extremely pleased. Than you.
Great service 100% satisfied
Thanks to the team there for a job well done.
Very happy with the results! Definitely will recommend ABRA to my friends and family.
So good and so prompt. Great communication.
Thank you for doing a great job.
Very professional and friendly and courteous. Kept me updated frequently on the status of my car. I would recommend to all my family and friends and use them again.
Kevin did an AMAZING job of communicating. He kept me updated on the progress of the repair. Not only did he let me know what was going on, he didn't OVER communicate (bother me). Very nice and professional guy.
Repair looks perfect also.
You went above and beyond. Your personal is suberb. Five star sevice
I never had an awesome and incredible customer service experience like the one I had at Abra. Plus, the car looks fantastic.
Great job, I'll totally pass the voice.
Great customer service clean store friendly and careing would use ABRA anytime and recommend ABRA to everyone I know for service
Great work ! Timely...My car I have a new appreciation for....Great appreciation for the work so well done!!
I also wanted to add that your reception young woman was wonderful..She helped my confidence was warm when I needed to calm down.
Everything went fine except the car was ready a day later than I expected and my left rear door was making a weird noise. However, you guys told me you'd call me later to come in and fix it. I appreciate the friendly way I was treated and the constant communication from ABRA.
Tony was awesome to work with! Updates along the way were great! My truck looks great! Thanks Abra!
The work you did on my car was phenomenal! I cannot even tell the difference from the part that was damaged. You even cleaned my car inside and out. Thank you so much. & thanks foor keeping me informed about the process. Thank you. Well done!!
Friendly, professional, and communicate!
Everyone at the Roseville Minnesota location was so friendly and willing to make sure that I was happy with everything that was happening. They kept me updated via email and phone calls along the way to let me know the status of my car at all times. I very haphazardly chose Abra autobody because it was close to my home, my car had been hit by someone else and was covered by insurance and I wanted to have a simple solution to getting my car fixed. I would totally recommend them to anyone who needs autobody service!
Wonderful serves. Kevin did a great job of explaining the process and keeping me well informed as to how the process was going. I will continue to be an Abra customer when needed.
It was a tough situation w a very difficult insurance company. Tony was super supportive and helpful through the process. My Jeep looks great.
Vehicle Make : Volkswagen
Very accommodating and fast service
Everyone was very professional and the excellent work was completed in a timely manner. I was quite impressed with Abra and will recommend their work to family and friends. Thank you!
Thank you Kevin for keeping me updated with the repairs.
My auto start no longer works, paint hand prints were left in my car, paint was left on the back of the car in a half hearted way, I waited over an hour to get a rental car when I was told by several people the car was ready then argued with the receptionist about it being my fault that the car was not ready. The last time I brought my car in I also waited an hour. This is unacceptable. While I waited for my car with my son in the lobby every customer that came in was asked if they wanted to do a walk around except me. I tried not to make it any more than just a poor customer service thing but the culmination of all these things together seems really bad. I'm disappointed about the way I was treated.
I've used ABRA a number of times and have always been very satisfied with their work. They have kept me well informed with the progress of the repair. When my car needs any body work, I will always use them.
Abra Roseville proves again to be nothing but the best! The staff is always friendly, the work done is always to perfection, and the communication/updates just add to the great experience. As always, my expectations have been exceeded. I never have to worry about my car being in their hands and I'm very particular about my car! Taylor, Tony and Brian couldn't have been more awesome to work with.
Work was done fast and the staff was all very nice. Made dealing with the stress of car damage a lot easier. Would recommend the location to other people.
Nothing big, I just found a spot about the size of a quarter that had dried soap or wax. It was fairly difficult to get off.
The work on the car was done earlier then they thought, the quality of the repair was excellent and everyone we talked to was very nice Thanks.
Great communication from Taylor, looks like good work!
Excellent service. Beautiful repairs on my car. The stafff kept me informed of the repair progress daily. Highly recommend Abra for car needs.
very communicative team. michelle is amazing and i love her. and everybody i talked to was informative and wanted me in and out ASAP. will def come back if another bus hits me. but hopefllly that won't happen. :3
Had my vehicle in for repair from an accident. I appreciated that there was ONE point person who owned the job who kept in touch with me throughout the process. Thank you Kevin!
I appreciate how speedy the process was and there wasn't much time needed on my part since it was such a smooth process .
Friendly team. Great work.
Vehicle Make : Volkswagen
What a great team to work with. I was impressed with the work itself and the abra team members I worked with.
I was very impressed with your work. I received phone calls and text message updates. My car was finished in three when I was quoted five :)
Tony and his coworkers went above and beyond. My bumper looks brand new and they even cleaned my interior. I was updated every step of the way. I couldn't have asked for better service.
The technician, Taylor, went above and beyond to provide excellent customer service. I am so satisfied with the work done that I will always come back to ABRA for my auto body needs. Thank you so much Taylor!!
Thank you for the quick return of my car. And helpful salesperson-Tony.
Great customer service and the car looks great!!
Nara Roseville and Taylor were wonderful!
I was told my car would be repaired to the state it was in before the accident but the fan was not repaired.
The staff at ABRA were courteous and explained the process of repairs for my vehicle. I appreciated the hospitality.
Great customer service! They kept me posted as things delevoped! Very customer oriented! Happy with the work preformed!
Everything was great from beginning to end. Everyone was helpful and friendly.
Tony did a great job again
Service was super fast and everyone was very congenial. I got my car back all fixed and cleaned, which I appreciate very much.
I really appreciated the contact with employees. They worked together to keep me informed & helped me to relax and feel confident with the process of getting my car repaired.
Very professional, friendly and courteous. Workmanship is excellent.
Everyone was thorough and did their job excellently. I might just suggest that instead of telling me what I couldn't do, I might have been told what I could do. This is a slight nuance, but I felt it as a customer relative to the customer service.
Great service! I'm very happy
Taylor and DJ were great to work with. Great communication on timing both at first meeting and by phone for updates. Thank you both!
The only item you can do without: the testing. I received no in progress text updates, and the "your car is ready" message arrived a good 20 min after I picked up my car. However, the communication was fantastic by phone!
I was very skeptical with Abra after hearing reviews with poor collision car repair with abra. However I felt like Roseville Abra team went beyond. They kept me updated, left voicemails when I was not available to answer my phone. Not only they pointed out a repair that was not done but they helped cleaned it up and apply pressure to my tire. Definitely exceed my expectation! Thank you!
The staff at abra auto body took the time to keep me updated
and informed on the repairs every step of the way. They answered
all my questions and having work done there before
went the extra mile to make sure everything was done right.
My fender and bumber is not level with my hood and the paint does not match. Also I notice my hood was buffed And there's some visable scratches
You did excellent job.Thanks
Excellent work, will definitely recommend to others
Our experience having our car repaired at ABRA on this occasion was as it always has been in the past - EXCEPTIONAL!
Kevin and the staff were extremely accommodating and efficient. They offered us several times and dates to have the work completed. The work was done quickly and completely to our satisfaction. One of the technicians, Chad, helped us get the car back to our home after my wife had eye surgery and was unable to drive at all.
Overall, our experience could not have been any better and we surely will return again if we ever need repair services and would recommend this ABRA location to whomever might need such repair service.
Bruce & Jean Myers
Tony was great. Super helpful and knowledgeable.
Vehicle Make : Mitsubishi
Still have a small gap underneath headlight
Everyone was very nice and it was a quick transaction! Thank you!!
Taylor was wonderful and went above and beyond. Your staff is excellent.
Good job, Taylor is a great representative!
Horrible customer service; didn't call when they said they would; did not listen to my wishes at all- STARTED ON MY CAR SEVERAL DAYS LATER THAN PROMISED. I will NEVER be using this business again. Absolutely disgusted with how badly I was treated and disrespected.
So pleased with the courtesy, attentiveness & efficiency of service.. & pleasantly surprised that they cleaned the inside of my car.. I'd had a glass bottle of juice freeze & explode in my car & I hadn't gotten it all cleaned up because of the cold weather.. they did a wonderful job of doing that..
Early in the process ABRA did not call me when they said they would. It took 10 days before I could even get an estimate on when it would be complete. I assume ABRA was just overbooked. Once repairs were started, ABRA did a great job keeping me informed. The bodywork and paint looks just as good as before the accident. Small issues like aiming the headlights and checking the safety for the remote start were forgotten. I brought the car back to get the remote start safety fixed, I was there for 2 hours and left with the remote start still not working and a bunch of epoxy stuck to the underside of my hood. I was able to fix it myself with a socket wrench once I got home, I guess the technicians that day didn't realize it was adjustable.
Great communication start to finish. And the work looks perfect.
The repair work on my Camry was done beautifully and in a short amount of time. I was kept advised during the process of repair and appreciated being informed during the repair process. Thank you for a job well done!
HI''''I was going to phone you tomorrow, Monday, and call you to
say I am very satisfied. My car is satisfied also!! Many Thanks. Ann S
I was just another push him through and get our money. I called Taylor to discuss issues and left a message but he didn't call me back, called my insurance agent. I will never use Abra again and warm friends of your services. I will not talk to anyone from Abra so do not call!
The repair was prompt and people were helpful and courteous.
This ABRA location in Roseville was THE best experience I've had with my car, to date. I very much appreciate it and have happily shared it with others.
I am very pleased and would use your services again. I will recommend you to my family and friends and Co workers. Thank you.
The car looked great! You exceeded my expectations
They were very good at keeping me informed on what was going on with my vehicle, and the repairs took so fast I was shocked! I only had the rental car for three days and my vehicle was returned in great condition, practically brand new. I am very satisfied with my experience at the Roseville location and will be returning for any repairs I have in the future!
So far as i can tell you done
A great job thank you.
Looks great. Thanks for the hard work.
Excellent job and expedient service
I was very happy with how quick the service was. I appreciated the text message updates.
From the time I walked in until the time I came back to pick up my car I was well informed. The staff were awesome and very helpful!
Taylor and the ABRA team in Roseville kept me updated on my repair and made an extra effort to finish the work in a timely fashion. Really appreciate their professional approach. Thanks again!
Very pleased with the work and the
Communication throughout the process
I was completely satisfied with my experience at Abra Auto Body & Glass, I have used Abra in the past at a different location and I have received the same outcome where ever I bring my vehicles too. Thank you ABRA.
Sincerely, Kyle J
Vehicle Make : Mini Cooper
Merci pour l'excellent service!
truck was completed days ahead of expectations. looks like a brand truck and overly pleased with the results. I had complete faith in Abra and in Kevin with handling my claim and repairs. thank you
The repaired was done in a time mannerly, and I was informed on it every steps, whether is via text or an actually call. Repair came out to be fine and nicely done at a reasonable price.
My visit got off to a bumpy start because of a miscommunication about my appointment (I called at noon to make one but there was no record). When the manager noticed the issue, he stepped in and eventually everything was arranged.
Other than a skeptical and unhelpful tone when I arrived, which was fixed and apologized for, I had a very positive experience.
Amazing work and nice timing on getting the job done.
I couldn't be more pleased with my experience at the Roseville Abra. The repairs were done quickly and professionally, and the customer service was excellent from beginning to end. I appreciate that you work with Enterprise and that I didn't have to worry about any aspect of the replacement car rental. I'll definitely recommend Abra to friends and family, and I would use you again in the future (although I hope I don't have to). Thanks!
Really nice job really nice people
Really good at updating
Tony did a great job! Good communication and my car looks great.
Faster than expected. Always informed me every details. I was mobed when I found my car completely cleaned inside-out. Even the windows were wiped cleaned.
Keep up the good work you guys are doing !!!
Vehicle Make : Mitsubishi
I love the status updates when my car was being prepared. Tony, from the roseville location was great to work with.
We have always used Abra for our auto body repairs and have always been very pleased.
Taylor did a great job as my car advisor. He was super friendly and kept me informed every step of the way! You
It was great customer service and I received the car back in a timely manner. Taylor notified me in every step of the process and was good to work with. The only thing that annoyed me a little was that I had a pack of wate bottles in my car and someone used a couple of them(which I'm perfectly fine with) but threw the empty bottles under the seat.
Vehicle Make : Mitsubishi
Getting into an accident is never fun, but Abra made it easy for me and kept me updated with all aspects of the job. The work was done fast as well which is always a plus!
It would be great if somehow notify Google that your address is on C and Prior.it is confusing the way google takes you but does not tell you to turn on Prior.
We were kept well informed of the progress of the repairs and able to have our car back for use within just three days. Great work.
Manager was friendly and patiently explained what was happening.
Fast and friendly and returned my truck clean inside and out
Very impressed with service, follow up status on my car, quality and efficiency of the job done
Looks as good as new, great communication from the whole team.
Fast and efficient process. I felt very informed throughout the whole experience. Fit and finish of everything done looks excellent. Thank you!
Repeat customer, they always do a great job.
Your company was great. Enterprise was the worst rental experience I have ever had. 3 different cars in 3 days
Vehicle Make : Volkswagen
The folls at Abra did an excellent job. Not only did they fix my front bumper perfectly and quickly, but they also cleaned off the adhesive left from the duct tape I used before it was fixed and thoroughly cleaned the interior. It was a wonderful surprise when I picked it up this morning! Thanks again!
ABRA has the best customer service EVER! Everything about my experience went smoothly and my car looks great again. And as if a perfect repair wasn't enough, they also cleaned my car inside and out. What a treat - I felt like I was driving away in a brand new car. Than you!
they are nice customer good Service I like them and I'm keep in touch future
The team member working on my case was very professional, kind did an amazing job on my car. I'm so grateful and appreciative
Fast service, good communication, easy in/out process. Work looks good one hour after pick up. Thanks.
This was my first time and the team walked me through the process and kept me informed about my car. They were very professional. My car looked brand new when I went and picked it up.
I'm very pleased with the Roseville ABRA. .they did great work on my car fast and efficient the car looks beautiful and the price was right. My only recommendation is to stop the automated text messages they interrupt me at work. I give the Roseville shop at 10 with two thumbs up I'll definitely be back thank you.
Taylor took great care of me and my car. It looked brand new again. Thank you so much.
Fast efficient well done.
Thanks so much for the fast and friendly service. The staff were the most friendly staff ever and was very clear and thorough the entire process. Exceptional customer service. Very nice people.
I appreciate their service and their focus on customer satisfaction!
Thanks to everybody for your help!
Great job! The car looks brand new and Abra kept us informed every step of the way. Excellent customer service and excellent outcome.
What a friendly, helpful, efficient group of people to trust my vehicle to. Thanks for the timely and professional repair!
Excellent job and I appreciate all the progress updates by text
Everyone was very friendly, helpful, and fast! My car looked great and made the process of getting my car repaired after an accident a breeze! Thank you!
You had the wrong **** number
The team was fast, and professional.
Very courteous and helpful. Would recommend you to any of my friends. Very thankful as this was my first time going through an accident and having to have my car repaired.
Excellent service, very fast and convenient. Everything was set ready to go as expected before arrival.
Still needed to fix front bumper trim. Now I need to come back once you get the part ordered. Other work completed seems fine.
The repair was speedy, I was kept informed, and everyone was incredibly friendly and helpful!
Car looks great. I was kept well informed throughout the repair process and it was done within the estimated timeframe.
I received excellent service and was kept very well informed throughout the process. Thank you!
I was very satisfied with the customer service that I received everyone was wonderful and kept me informed about what was going on with my car Thank you all very much
Everything went smoothly with the entire process until I picked my car up today and noticed a fresh door ding on my passenger side. I told the guy inside at Abra, so please call me on Monday and let's resolve this. ****-****-xxxx
Excellent service with clear and prompt information.
I'm happy with the service and job.
Also, I'm happy to recommend your company.
I really appreciated Taylor's daily phone calls/voicemails to update me on the progress of my car's repair. He was professional and reassuring. My 2014 Toyota Camry looks good as new! Better than new! Abra also finished repairing my car earlier than their initial estimate. Awesome! I will recommend Abra to my friends and if I ever need a repair again, I will go to Abra! Thank you!
As I mentioned to Taylor the ratings should have been 100 but even then I would have given you all a 1000 I have worked in customer service for almost 12 years this was personally the best customer service experience I have ever experienced excellent job of Excellence! Abra wins the top customer service experience for the decade, great job!!!!!
ABRA did a great job with my car and Taylor was a pleasure to work with. He was professional, friendly, and kept me updated throughout the repair process. I would definitely recommend ABRA to anyone needing body work done.
They were great kept me informed throughout the process. I do not remember working with any group who were more positive and helpful.
Great job! Thanks for being so helpful and keeping me updated!
Very quick, respectful of my time and frequent check ins. Thank you.
Great job, very quick good communication, satisfied with the work
Excellent and prompt service, great job!!!
Taylor is outstanding. Top notch customer service.
Great service and communication. Everyone was friendly, professional, and communicated very well. I'd definitely come here again. Thanks for making it so easy to work with the insurance and rental car companies.