The entire team was supportive and very professional during the entire process. We would definitely recommend ABRA to our family and friends.
I thank you for the efficient professional and personalized service that I received. The text updates were also a very helpful added part of my experience with Abra. Tom Vang who I worked with went above and beyond to provide excellent service and also when working with the insurance company. This is the second time that I’ve had work done at Abra and I would recommend it to anyone who needs bodywork done on their car.
Great communication, repair! Efficient!
Good communicators. Handled staffing shortages due to the arrival of babies, 4th of July fairly gracefully. Delivered vehicle clean, professional work done. Pleasant interactions.
Taken care of every step of the way. Loved the updates. Abra was very accommodating when I needed things I had forgot in my car. The whole process from start to finish was easy. Very satisfied with my first, and definitely not last, Abra experience!
I have used many auto repair services over the years, and the professionalism and workmanship was the very best I have experienced.
Great service! Kept me updated every step of the way. Let me know everything going on. Completed fast so I didn’t have to have the rental for too long. Great job well done!
Communication was outstanding. End results excellent!
contact me and I will discuss the issues and concerns
They made a lame situation super easy
Thanks for your customer service and communication. Very profession and sympathetic to scheduling needs.
Tom with Abra was great and very helpful through my experience. Austin with Abra was not. The day after my vehicle was towed in and dropped off I called Abra to confirm the vehicle was there with no issues. Austin told me it was not there. I called the towing company and they showed me the GPS log of their tow truck arriving at the correct Abra location. I called back and again Austin told me the vehicle was not there. I asked if there was a chance it just hadn't been checked in yet and he repeatedly said "no, your vehicle is not here". I took time out of my day to drive to Abra, where I saw my vehicle sitting in the middle of the parking lot. I went inside and asked for Austin and informed him my vehicle was there. There was no apology from him and he spoke to me like I was an idiot, because he said "well someone told me it wasn't here". When I call trying to locate my $30,000 vehicle, someone better get out of their chair and see if my vehicle is there. Very disappointing. Following this, I checked on the vehicle the next day because I had to get a set of keys from the vehicle. I noticed the back seat door handle had been cut out of the vehicle when there was no damage in that area. Turns out someone broke into our vehicle during the night. No cameras and no security to keep my vehicle and belongings safe. Abra did replace the door at no cost to me, which I appreciate, but should be done as it was in your care.
Again, Tom was great and took care of us. Austin was unprofessional and a huge disappointment and took time out of my day from work as I tried to locate my vehicle that was sitting 50 feet from him. Put some cameras in your back lot... When I ask why a door handle was cut from my vehicle and all Abra employees can do is scratch their head and say it must have been broken into... that is not encouraging.
Thanks. My name is Joe and you can reach me at ****-****-xxxx if anyone wants to follow up.
You took care of everything. Thank you so much.
I thought the guy who checked me in could have been more helpful. His answers weren’t customer friendly and I ended up having my husband call and get what we needed since I wasn’t listened to. Other than him, the service was great.
Loved the relationship they have with Enterprise rental and Geico. VERY convenient.
Lori was very professional and kind during to whole process of the estimate, getting us in and out and a perfectly timely manner. Thank you for all that you do.
Excellent communication throughout the process! The insurance company was waffling on some things and they handled it well and kept me up to date. Oh, and the car looks great, too! :)
Good work done quickly thank you
Great service. Kept me updated as to timing of when work would be completed
The whole experience was made very convenient for me. Car repair is always stressful, and this experience was super smooth and easy.