We've always had great experiences at your shop. Craig is very easy to work with and he obviously has a great crew. Thanks to all.
I'm so comfortable the shape of my car
Updating every day and every step that is really good job
I liked that I was always updated on how things were going. I was either called or sent a message daily about progress. Thank you for making me feel well taken care of!
Very pleased w speed and communication of service. Would absolutely recommend to others.
I was really impressed with Craig from West St. Paul. He kept me up to date on the progress of my car and assisted me in dealing with the insurance company. Haven't experienced such great customer service like this in a long time! Mary in St. Louis Park was also so helpful and pleasant to work with! She realized there was probably more damage to my car than originally thought and worked out the solution to get it worked on in West St. Paul without any inconvenience to me. Really worked out well and impressed with the level of service!
Good communication throughout the experience. Wish I would have been given a personal walk through going over all the work and results instead of just being given my work order and keys
They kept me informed throughout the whole process, which I appreciated. Attentive & polite to me as the customer.
People are friendly and works are well done
Craig, et al, were terrific to work with and vehicle is perfect, looks brand new.
Another positive ABRA experience
Friendly, prompt, efficient, good communication. Highly recommended!
None. I was just pleasantly surprised with the quick service and the ongoing update on my car.
Oh my, I am completely satisfied. I was sooo excited to see my baby and once I sat inside of her I realized she was had been cleaned inside and outside. I am truly greatful. Thanks Craig, for calling me and keeping me update on my baby. My Pruis never looked newer.
You can skip the daily text messages
Everyone that I worked with was very professional and knowledgeable. I highly recommend Abra for any bony repair. I LIKED the text messages.
Staff were very curious and helped me in leaving quickly for my vacation. Great staff!
Everyone was very helpful especially Myles. He let me know everything that was happening to my car and answering all my questions during this difficult time.
Miles was great to work with. He took the time to ensure I knew eveything that was being done to my vehicle. Miles called.me daily with an update until my vehicle was ready for pick up. ABRA did a fantastic job repairing my bumper. Thank you!
This was a last minute repair. Abra advises replacing the parts rather than "temporarily fixing" the problem. It required a part that wasn't available locally. Myles ordered the part and kept me informed on its arrival. Communication from Abra was excellent throughout the entire process. We have been to this Abra location several times, and each time the customer service has been excellent!
I was worried about how the whole process would work, but Myles was wonderful and walked me through the whole process. He was there each step even took the pictures I had to the insurance company so I got all the need repairs. He staied in touch with me daily and was always professional, polite and friendly. This was my first experience with Abra and I'd rate my experience 100% happy. I will use you in the future and tell others about my fantasic service.
From the moment I brought the car in until the time I picked it up I was treated as if I were the only customer that Abra was concerned about. I had the pleasure of dealing with Myles at the West St. Paul store and he did an excellent job of not only explaining what had to be done but why. Every day I received an update from Myles and reassurance that all was going well. He promised the car would be done at a certain time and sure enough, at that time he called and said it was ready. When I picked the car up it was cleaned both inside and out and looked brand new. Thanks to Myles and the artists at Abra I will have no reservations about recommending this shop to anyone who asks. I do hope that Myles hears about the wonderful customer service he provided. He was exceptional. Thank you for making a painful experience quite enjoyable.
Vehicle Make : Volkswagen
Super friendly and definitely in my price range!
Repair only took 2-3 days, but vehicle in the shop for 7-8 days. When I checked in at St. Louis park location, receptionist could not find any record of appt. explained that customer service had set up check in at St. Louis park for transfer to other location for repairs due to scheduling issues at St. Louis park. Was told "customer service is not authorized to do that". Received emails indicating vehicle would be completed shortly - then talked to rep at shop who said it would take longer due to employee training issues.
They were wonderful to work with as always. We always go to West St. Paul Abbra for our collision repairs.
I appreciated that I was updated through text messaging, and that my car was done in a timely manner. They did great work! Myles was awesome, and very helpful! I appreciate that he took time to explain everything to me, and answer any questions I had.
I have been surprized at the quality and time frame of the repair of my Dodge Magnum. I get sick when something damages my cars that I take pride in. It is a pleasure to have a shop that can perform a repair to my satisfaction. Thanks to all involved in the process.
I was treated professionally; my service was handled quickly and any questions I had were answered promptly
Excellent service and pricing. Everyone was very nice.
Your staff kept me informed at all times, and the work was completed on time.
I have become accustomed to being spoiled by the excellent customer service and meticulous attention to the repair of my vehicle at this location. They always make me feel like I'm the only customer in the place and update me daily regarding the status of my repairs. Speedy service keeps inconvenience to a minimum. I really appreciate Freddie, Kirstin, Craig, and the whole team at this ABRA location and will recommend ABRA to anyone I meet that needs body work.
I appreciated my car was done early. The staff were very polite and helpful. They kept me up to date about how the work was progressing.
I was very happy with my experience with your company. Thank you
If I ever need to get any work done on a vehicle again, I would have no doubt going back to Abra, I am completely satisfied with the work done, and the way I was handled by the staff. They helped relieve any stress.
Vehicle Make : Volkswagen
The repair work was excellent, the customer service terrific! All the texts were probably not necessary... The once a day phone calls were enough. Thanks Abra
They were terrific from the beginning to completion. Very pleased with everything.
Excellent customer service by Myles
I appreciated the quick service and the friendly and helpful staff. I also appreciated their willingness to give me an estimate on other repairs without pressure to get the work completed at this time. Thank you for your service and great work!
Keeping me informed each day when my car in shop..thanking you. Keep the good communication going
I am please with the repair and timely return of my car. ABRA did an awesome job, and I will recommend you to my colleagues and everyone else.
Thank you for your superior service in caring for my car. Each of you were excellent at surpassing my expectations by being thorough and quick. I will return in the future for all of my paint/ repair needs.
Burnsville team went above and beyond, even offering to deliver the car on completion when I didn't have a second driver.
Excellent timely service, with great people to work with.
Wonderful service! Very friendly staff!
I am completely satisfied with the work those guys did on my Highlander. From the first conversation I had with them it was going to be a good experience. It was better then that! I was fantastic! It exceeded all expectations. I hope don't ever have to go back, but if I do. It will definitely the WSP store. Great job all around from the work and the communication they to give me status updates. Thanks Abra and thank you Miles.
They were understanding of my needs. The work on the vehicle was superb. They gave me back a cleaner and more shinny car than I gave them.
Thank you Abra.
Everything was very easy, everybody was very attentive, explained the process and at the end the car looked great and the price much lower than expected. They went the extra mile to satisfy us.
Very professional... Made it super easy to get the car fixed and delivered everything in the time promised.
Great customer service and my car looks fantastic!
We have been waiting for our car to be fixed for the last 3 weeks. We were called to collect our car this morning, and after driving less then a miles. We found out that the car had other issues, and it was returned to ABRA again. The service is poor and I'm not happy about anything regarding this process. I hope that this is my last experience with your business.
You guys doing a really really great job. I would recommend friends and family's to you guys. You guys are the best. Thanks for the services and everything, again thank you
So far, I'm satisfied. Thank you
Good guys to work with. Great job. Thanks
Myles did a great job and my car looks great too!
Beautiful work in a timely manner
Very professional and timely and thorough.
Great service, communication, friendly knowlegable staff.
The whole experience with Abra in W.S.P. was a great one. Eric and the other staff had wonderful customer service the car was done when they said it would be and below est. cost. The car was washed when finished and they gave me a ride home when dropping off the car. Great all around job. I would definitely recommend W.S.P. Abra.
I am very satisfied. My car was done a day early and the total cost matched the estimate.
Your team of professionals that I worked with are exceptional. They clearly communicated what was happening, they were on time and on budget and were very pleasant to work with! Thank you
I was very impressed with the people who helped me. I was kept up to date on the progress to completion.
I will recommend ABRA to all my friends. The service was great, your team made a wonderful effort to keep me up to date and their professionalism
was very evident.
Thank you. Susan P
They we prompt, courteous, and excellent communicators. I would recommend them
Thanks everyone job well done you get a 10
Eric,Myles,and the gentlemanwho told me about the survey and also looked over my vehicle on the 1rst day,sorry i have forgotten his name,but the courteous service, stepby step, procedures of what was happening, made me feel informed secure and that i went to the right place to have my vehicle fixed.Thankypu so,so much.SSincerely Susan K
Vehicle Make : Volkswagen
everyone was frendly and helpful, got everything done so fast.
Very courteous, very good about keeping us informed on progress. Good warren.
Excellent experience. Would highly recommend Abra
Communication was excellent with updates. Staff were very helpful and friendly.
I am extremely satisfied with my experience with Abra and will use you again if I'm in an accident or have auto body and glass needs.
Cory and his team did a great job.
Vehicle Make : Volkswagen
Fantastic guys that took care of everything and the car looks great! Thanks Craig!
My car looks like a brand new car.
It is beautiful.
You deserve a 12 out of 10 thanks so much Jeff and diane
Everything looks great, thank you!
Every team member I spoke to at Abra was personable, professional, and thorough in explanations of my car's repair needs, steps to the process, and required steps for the handling of my insurance. In particular, Eric M went above and beyond his duties to help me receive the best possible attention. When proving I was an approved driver on my insurance for the rental car, Eric offered to have my insurance company email the necessary paperwork to him, which he printed out for the rental company and my own documents as well. He helped me feel very comfortable at Abra.
They did a great job they kept me updated the car looks great I couldn't be happier
The service was great and the employees were very professional. The job was done sooner than I expected and I was completely satisfied with the work that was done.
One thing to note is maybe one or two less text messages would be better but other than that everything was great.
They were very helpful and accommodating :)
Thanks so much! I appreciate your customer's service.
Work was completed very promptly, and some later touch up work was very willingly performed. Thanks very much.
They were very good and friendly people they gave me updates everyday and keep me informed on all what was going on. I will tell people that I know that they need any body repairs I will tell them to go to abra.my car looks like new. :)
Excellent service; great communication!
Your team did a great job and the customer service was excellent. Thanks for a great experience.
The responsiveness and regular communication from the Abra team was the best I've received from other service related companies. Quality of the repair was perfect.
Very satisfied. Done quickly.
The team was awesome! !!! I tell everyone I know to go there.
Once my car was done in the exit door, Mr Greg and I were checking over the details then mr Greg explain that one little scratch wasn't out the car damage and he fixed it. He make happy . Then he explain to me over some guaranties the repair have. They were very professional and diligent with their duties. They were patient and focus to try understand my chop English language. They showed to me the parts they changed and the praises for all of them. I was completely satisfied than you ABRA.
My service rep Cory made sure I understood the process and kept me informed
Quick turnaround and they did a phenomenal job.
Outstanding customer service, pleasant staff, great experience!
Great customer service. Helpful and polite. Only thing that bothered me was that they didn't put everything back how they found it. They took all the items out of the trunk and threw everything back in.
Absolutely the most professional and customer service I have ever received. Great job in every aspect.
Great communication, very friendly, very professional!
Excellent service and quick turnaround with the repairs. Thank you.
I was extremely satisfied with my repair experience. I received multiple updates through texts & phone calls on my car, and it was awesome to know what was going on with the car rather than be kept in the dark. Everyone I worked with (especially Craig from Abra in St. Paul & Ed Jones from Abra in Burnsville) were fabulous! Ed is an asset to your company, and I am so grateful to have had such an easy experience. I will definitely choose Abra again in the future!
I like working with the ABRA people in WSP!
Great service! Prompt, kept me up to date as repairs proceeded, courteous staff and answered all questions. Hope I don't have another accident, but if I do ABRA will be invited.
Very thorough and detailed friendly and generous I tell everyone about you guys
The west st paul location has excellent service. I got my estimate on monday and had my repair compleated on wednesday
Straight forward, honest service and consult. Great quality of work over all
Eric, the service rep, was very respectful and polite. He gave me a timeline for the repair and it was done in only 30 min.
Good work. Good value. Great service.
I needed to bring my vehicle back several times (3 in total) for all lights to work properly, and for the alignment of my bumper to be even.
They did a great job and fast
It was quick and done well, thank you. I also like being texted, it makes life easier.
Fast friendly service and always keeping me updated Thanks
You all were awesome, thank you so much
Very Professional People.
very good job, neat, clean and fast.
Very professional and good communication on how the repair was going.
Getting updates on the phone everyday till the job was done.
Great and fast serviceman very nice personal skills everyone had.
Thank you for being such professionals! I always love working with ABRA.
Everyone was helpful and my car is as good as new.
They did a great job making my car look new again. I was even so happily surprised to find it sparkly clean inside when the damage was on the outside. Thanks Abra!
I picked up my car Saturday April 11 th and I noticed the new door that
Was replaced was not sealed correctly!! The wind comes right through!!
Please call me and I hope we can get this fixed immediately!
Maria sampson at ****-****-xxxx
Personal was welcoming - communication outstanding - work was first class. I was very impressed. Thank you
Very professional, efficient and friendly staff! Well
Organized and stayed open late so I could get car
And return rental car!
Very polite and thorough to a degree. We asked for them to balance the wheels. They expressed that they almost meet a standard for the wheels to be balanced. I wouldn't accept 'almost' anything so they took it to have the wheels balanced.
Vehicle Make : Volkswagen
Super fast and convenient
I found Greg and Eric went out of there away to make my experience pleasant. I will make sure I use Abra again if the need arises
Good way to keep customers updated via email.
The inside of my car was covered with dust.
We will recommend your service to family and friends.
Cleaning the interior of the car was a nice touch!
Everyone very nice and my car was in and out in half the estimated time:)!
Very good job at communicating with me. Thank you
You completed my vehicle's repair a full day early. My mother lives in assisted living & came down with the flu? Thursday night (my car had been picked up earlier in the day.) If you wouldn't have completed it early, I would have had to make arrangements to be with her, some less convenient way other than just driving there. Thank you for getting my Escape back to me so quickly.
They always kept me informed about repairs and they make everything easy!
they were very helpful and professional in completing the repairs satisfactorily on a car
took a little longer to make all the repairs but at the end of the day it was done right. Need to learn patience.
Eric and Craig were outstanding. So friendly and helpful. My car looks great!
Thank you for taking such good care of my car. It looks great and I am impressed with how timely the job was done. I appreciated the daily updates on how the job was progressing. Because of this service, I was able to manage my schedule with confidence knowing exactly where the car was in the process. I couldn't have been more grateful for my interactions with everyone I dealt with. Your service is excellent and deserves to be recognized. Without hesitation, I would use Abra again and will pass on my thoughts of this experience to my social circle.
Perfect service both to my car and to me.
Appreciated the daily updates
Very professional, yet courteous and accommodating. Everyone I dealt with at ABRA helped me navigate the whole system of car repairs,rental cars, insurance requirements, etc. After having an accident. They coordinated everything for me and went above and beyond to make sure I was satisfied with everything! Definitely will come back to this ABRA for future car repairs and will refer all of my friends! Thank you, West St. Paul ABRA!
Very efficient and good customer service
Excellent SVC. Prof. Clear explanation. Timely. JMS
Great repair, pleasure people to deal with
Very happy with the services. And nice people. And professional thank you.happy holidays.
Thank you all so much repairing my Fusion! You did a fantastic job! I will always trust in ABRA for my future repairs.
The estimate was for approx 1650.00, and the final bill was over 300.00, more than the estimate. None of this damage was hidden, so I am suprised that there was an additional charge. This is a very unfortunate development.
Is very good job, I go there every time when my car need to be repair.
The experience was great. However, most of the text messages didn't really tell me anything besides "thanks for using ABRA."
Everything went smoothly and I was kept up to date on it.
Vehicle Make : Volkswagen
Very satisfied. Job well done.
The process is so easy, and the repair was quick, and exceptional
The repair was quick and the estimate right on. I have had a few repairs done at this Abra location and I can recommend them highly enough. Thank you for being prompt and friendly!
I appreciate that you have made me comfortable to have my car done at your place.
Thanks for doing a great job!
Mary Jo Duncan
Very easy to work with and high quality results
when I could not pick up the car until Monday morning I appreciated your storing it inside for me over the weekend
Vehicle Make : Volkswagen
Excellent customer service. I don't think I have ever received a better auto body experience. I will definitely refer others to you! Thank you very much!
Exceeded expectations in all aspects. Perfect follow up and professionalism. I worked with Jordan. Thank you
Everything was so well done and I felt very taken care of every step of the way!
My vehicle looks like new again and the staff were excellent.
The quality of the work and enviroment in the store could not have been better-I will recomend the store to everyone I know that needs auto body work done.
Very courteous and communicative
Abra ib West St Paul, MN always does an excellent job with outstanding customer service.
Everything went well and looks great! Thank you
When my car was damaged, from past experience, I dreaded the process of getting it repaired. Abra made the whole experience painless, from estimate, dealing with other ins company, obtaining a rental car and ultimately the repair. The repair took a day and half. My car only had 2700 miles and when I picked it up at Abra it looked like it did the day I bought it. My brother had a vehicle repaired at the same Abra shop and had encouraged me to take my car there. It definitely a pleasant experience. Thank You!
Great job. Craig was great. Liked the texts from you guys thanks!
The trunk is not aligned correctly and so I had to leave it there longer to get it adjusted. Disappointing. You would think someone would have noticed it without me having to.
You guys are awesome and quick!
A very nice and personal shop. Craig was wonderful with all the updates on the phone and email. Very satisfied with my car. Tonya was such a sweetheart. Very nice of her to give me a ride to work. I would recommend you to anyone. Thank you again for the wonderful service.
I would like the manager of the West St. Paul ABRA to be informed of his current staff, in particular Tania. She greeted me when I came into the building with a warm smile and was very kind and considerate to my situation. She handled my experience with ABRA from the start to the finish with professionalism and kindness. She called me with an update regarding how the service on my vehicle was proceeding which was appreciated. While I was waiting to speak to another staff member for a bid, I observed Tania handling multiple tasks with ease and professionalism. Tania is a valuable asset to ABRA. Craig also handled the repairs of my car in a short time frame in which I am greatly appreciative.
Very friendly, professional, answered all questions.
My experience was rewarding because the car looked like new. The paint all matched. The bumper looked new and beautiful not like before. I felt proud to drive it down the street. OI will reccomend Abra to my friends. This was not my first visit so I knew i would be satisfied.
Loved Tonya! She made us feel comfortable. Excellent service and all the people were helpful and friendly. Text messages were cute and funny. Great experience. Thank you
The service was great and fast. My car was eben washed what a nice surprise
Excellent service. Friendly, professional, and quick. Thank you very much.
Vehicle Make : Volkswagen
Very pleased with the paint job and the customer service.
On time. Pleasant service. Car looked great and I appreciated how nicely they cleaned it.
Craig and the rest of the Abra Team did a great job working on my vehicle. They were very helpful and timely in their service.
Great Company!! Great people, excellent customer care!1
Unparalleled customer service from initial call to drop off to pick up!! Outstanding quality of work! Will definitely return for any future repairs and refer my family and friends!