I liked the text updates. Derrick was very helpful and I appreciated him waiting for me to pick up my car.
The only thing tricky was the time it takes to set an appointment and that it had to be online when I was there in the office. Our computer wasn't working at home at the time. I felt it could have been scheduled there at once. It was a 2 month wait from the schedule. Otherwise, all was done professionally and the people working on it got back to us to tell us if a delay due to wrong part shipped to them . We will definitely refer or go back again if we needed to again . We were in the new braunfels location. Thanks !
They did a great job, even though it's far from where I live, I'd still go to them for any repair I ever needed!
Excellent service and a warm, friendly customer environment. The Service Representative was terrific.
Great experience! Great customer service and attention to detail!
Vehicle Make : Volkswagen
My car was repaired very quickly for the amount of damage it had. It looks amaaaaaazing. Thanks so much!!
Vehicle Make : Volkswagen
Extremely dirty on the inside of vehicle and greasy fingerprints on headliner and all over cloth areas
Under the hood of the vehicle looked as if a child reassembled it. I requested that someone take a look at the interior electronics due to liquids being wasted during the accident, however the stains were still apparent. Which begs the question, how was it looked at without clearing up.?
Very fast service. Kept me informed by text and phone calls of the progress of my truck.
Very nice and courteous and did a great job on my car
The team was very professional and courteous.
They did a great job keeping me updated. I will be calling in Monday for them to fix one more small thing
Thank you for the super fast service!
Customer service was fantastic. Best experience I've ever had involving my vehicle.
Great job. Kenneth kept me fully informed throughout the repair process. Thanx again!
Job well done. Thank you for the updates sent during this process.
Ken was very professional.
Vehicle Make : Volkswagen
Kenneth did everything to make the process easy and accommodating. Was pleased with the quality of work and appreciated the updates received via text.
Terrific service throughout the experience.
Fabulous paint job, and I loved getting the update texts each day! Thank you so much for cleaning out car too! Happy Holidays to everyone!
Excellent customer service!
Outstanding service, very responsive
Excellent communication and customer service
Kenneth was beyond helpful during the whole repair. These situations are pretty stressful and he took care of everything. They even finished 2 days early. I was sent a progress update everyday.
Good communication between Service King staff and customer! Repairs done ahead of schedule.
It took two weeks which I understand; however, when I got it back my windshield was cracked and it wasn't before I took it.
Kenneth was outstanding
He kept me informed on the progress and was friendly and professional
Kenneth was so great, I can't say enough positive things about him! He and the team really stepped up to help when I got disrespected by a competitor, and was in a tough spot. From the moment I walked in, it's been such a great experience. Would reccomend this location to everyone!
The estimate was $1250.00 and the final bill was $ 1794.00 on a relatively minor repair . I understand that an "estimate" is just just that and people make mistakes. The difference was not based on hidden damage. Kenneth was responsive and polite but being off the estimate by 43 percent was very dissapointing
We are well satisfied with the final product, but your honesty and communication skills leave much to be desired. Whoever worked on the vehicle left grease and grime on the interior of the vehicle. You did not keep us updated as to the progress of the vehicle and the final cost was higher than originally quoted. I would look elsewhere before returning to your shop.
Kept me well informed and answered all questions promptly! Great customer service!
Vehicle Make : Mini Cooper
Kenneth went above and beyond to help us!
My experience was great. Kenneth was very professional and efficient
Working with Kenneth was a delight.
Kenneth was absolutely amazing. He went above and beyond insuring that my experience was good and my car was repaired back to its original state. Between driving back and forth from the alignment shops and even to San Antonio to the Lexus dealership, he was awesome. Even delivering my car to my work place, that was so plus and majority helpful to me during a very busy work week. He's a truly an example of excellent customer service. I'm so grateful for him owning the repair and taking off all the stress off me during a pretty stressful time. Major kuddos to Kenneth!
Thank you to Kenneth at the new braunfels shop, very helpful and fun to talk to. Looks like they did a great job
This was our first time using Service King for repairs and we were very satisfied. Kenneth always kept us informed of the status of my wife's car. Very professional, courteous, and pleasant. I rate the service we received a 10/10. Thank you.
Brian & Messa Cyr
Kenneth was very professional and courteous. We never have to wait for service. I feel like family because I know I will get the best repair on my car. You have very honest people working so I don't have to worry if the job is repaired correctly. I always recommend Service King to my friends.
The office staff were very friendly and professional and Kennith made me feel at ease that my car was being well taken care of. The method of communication with detailed explaination from start to finish was great and though I did not meet the actual mechanics, I want to thank them for a great job.
Vehicle Make : Volkswagen
Thank you for getting the car done. Shelly was very professional and worked hard to keep the job on track.
New scratches on car; car driven 79 miles; car on empty; paint spray all over engine; sliding door bent
The office personnel are awesome. They took very good care of me and my vehicle.
I am really grateful for all of the staff that helped with my car's repair. Everyone was beyond helpful and the repair got completed very fast.
First time a collision repair under promised (10 day estimate) but then over delivery (2.5 days).
Do not put an etake if you can not follow it. Do not tell your customers that you deal with aftermarket parts when you clearly dont.
I loved all of the updates about the progress of my car.
Very professional and kind. Able to get me scheduled quickly and kept me updated throughout repairs.
Kenneth was the best. He came in after his work hours so I can get my car when I was ready since I worked during the Norma business hours. I can't thank you all for making my car whole again!
Updated us on the progress of the repairs and very courteous service people who took care of us from start to finish.
Good job would do it again keep up the excellent work
The service was phenomenal!! Shelly got us in quick and back in our vehicle ahead of schedule!
Outstanding customer service! I never had to think about the status of my car because I was updated per text message and follow up telephone calls. My car looked like new even with the repair being on the rear of the car. Service King returned my car to me in a outstanding clean and shinny condition, a whole lot better then it looked when I dropped it off. Thank you!
The repairs looked really good and OEM, but it took 40 days which was kind of a bummer.
People were extremely helpful and courteous. We received frequent feedback on the status of our vehicle. Thanks to Shelly we were able to know what exactly was being worked on. We were able to get our vehicle sooner than the expected date which made us very happy. We were very satisfied with the work and service.
Very helpful and kept us up to date with our car at all times. We will recommend you to our friends.
Kenneth did a great job sorting out a messy situation and dealing with two different insurance companies from two separate accidents. His great customer service was appreciated.
Vehicle Make : Mini Cooper
Car looks wonderful. Kenneth was great.
I Don't feel that I received any feedback or discussion at anytime regarding my repairs. Kenneth seemed pre-occupied and not helpful at all. You do not need to contact me I will not use you again nor refer anyone. Your text communication is the only information I received and your operators for phones are friendly. Unfortunately, your New Braunfels location is lacking in customer service I dealt with Kenneth and I did see him helping others. However, my experience was very rude, he gave me a # to schedule repairs but did not explain or care. Once I did schedule and show up they were not able to locate my information, once again luckily I had your text, because he said I see nothing so I don't know why you are hear. He said my name wrong every time he spoke to me, even though his receptionist said no her name is Garces correctly, almost as if it was intentional again to show he could care less the correct pronunciation. Only the receptionist was helpful and said her appointment must be there. Everyone else made me feel like an inconvenience. The other employees were also dismissive and unresponsive. I should have followed my first impression and gone elsewhere my repairs I needed were minimal, and maybe that is why he didn't care if I did my repairs there or not. I only went to you because USAA trusted your company they must only rate you on repair cost and not service because that is where you are lacking. Sincerely Roxanne G
Great service and car looks brand new!
Shelley took great care of me and my truck looks great.
I feel that service king did a great job on my car and the communication was fantastic
The 2 associates working the front desk at the new Braunfels service king location were very helpful. I would highly recommend this service king and will continue to use this location for any further work.
My service advisor Kenneth was very professional and thorough. Car was ready a day earlier than estimated. It appears to be very well repaired. Great Service!
Service King was exceptional! They let me know what was going on every step of the way and were extremely accommodating and timely. I would use them again in a heartbeat!
Communication about the repairs was very good
The service was excellent and the personnel were extremely professional and helpful
I picked up the car and it looks and runs great!
, I have never experienced service like your team has provided, I think all companies
should take lessons from your team. I am definetly go to recomend the Service kings
may god bless you
Kenneth provided excellent customer service . He was patient with my impatience! And he kept me informed on a regular basis. He was friendly, courteous, responsive and respectful. Thank you, Kenneth for helping me get through this experience with BMW!!
Still has dents and buff marks. Very disappointing.
Excella3 customer service. Kept us updated along the whole experience. Car looks grest. I would definitely recommend them.
Repair was finished ahead of time and looks great.
They did not provide the services they were authorized to do, tbey did a horrible job. The latch on my tailgate was half glued on leaving a big obvious gap. Extemely disappointed!
Very pleasant experience! Job was done well before the date it was promised! Thank you!
From the moment I walked in to Service King in new Braunfels, I knew I had made the right decision on where to have my beloved Acura repaired. All the service people were so professional and the car really needed help and they let me know what was going on every step of the way. Thank you Shelley for everything that you did and Service King. Sincerely, Robyn Harrelson
Great customer service! Shelly is terrific! Nice work, and fast turnaround.
Shelly in New Braunfels did an amazing job in finding me an amazing price and in expediting the time in which the work took. Very impressed with her communication and customer service.
They have very good service.
I felt like one of the family when I came into Service King. Everyone was very helpful and kind, like GENUINELY kind, not that fake front that people put on. Kenneth Bishop was outstanding! I can't say enough about how well the worksmanship was and how he updated me at every turn. I didnt feel uninformed at all, this was a much better experience than with GUNN COLLISON. Those guys ****, can you believe that they tried to update me on my repairs for another car, but kept getting the number wrong? Seriously guy, what was your first clue that you had the wrong number? I had to get a call from USAA telling me that if I had the rental for any longer, I would have to pay out of pocket. Screw Gunn Collison and YOU guys I will take any day. Plus, I knew you all were legit when I heard your radio advertisement on AM 760 and AM 1260. Any advertisement on sports radio gets my nod, "Sherries Berries" was on there too and I have never been more satisfied.
Great service as well as calling about updates for my vehicle.
the person I was working with with name Kenneth he was absolutely wonderful had perfect customer service great experience
Kenneth is amazing to work with!!
Great service, communication and work!
I love the fact that I was kept up to date with every stage my trucks repair. The staff that I dealt with was very friendly. I would definitely go back to Service King for future needs.
I was kept well informed abour the progress on our car, almost on a daily basis. That was great, I really liked that.
Y'all guys were great. I knew it was a bad time because of the holidays.. But the wait was worth it. For a job well done...so again THANKS SO MUCH,Albert H
Service King staff was awesome--they were responsive and completed repairs under time. I will definitely bring my cars if I ever need future repairs. Thanks again!
As always, we are very pleased with the service at Service King! Our repair was handled quickly and the work is perfect. Thank you to Kenneth for being so helpful and fitting us in!
Very prompt, courteous and professional. Very satisfied and will recommend
Vehicle Make : Mitsubishi
They were quick, very friendly and they did an outstanting job!
The guys did a great job and keep me in the loop
Second truck in for repair. ....first rate service.
Service King was extremely personal and my car looks amazing it has not looked so good. Very satisfied :)
Vehicle Make : Volkswagen
It is too soon to tell but the work done looks good. It does not look like they did i clean up on the car like they said they typically do. The inside of the car has some sort of white powdery film on the inside of it. The outside of the car was very dirty despite the fact they said they washed it. To start they were booked out almost 2 weeks for me to drop the car off which i can understand but when i went to drop the car off they had lost my reservation and was going to make me wait but luckily the manager is the persin who did the original reserv and remembered me. They took the car after some prodding. It then took around 5 weeks to complete the repairs. Even though an alignment was on the original esimate they waited to the very end after washing and testing the car to do the alignment and found another broken part. The manager sounded like he was going the extra mile by checking on the alugnment when it was obviously an oversight and should have been done much sooner sunce the accident involved a car impacting directly on the wheel of that car. Service king did pick up several weeks of rental cost because of the long wait however which was nice.
My car looks awesome! Loved that it was clean inside and outside!
Thank you for the great costumer service and for a great job on my truck.
Thank you for your service!
Was given excellent service,updates and followup.
You did a gteat job, were kind and considerably kept me up to date on the status of repairs The turn around time was great,I got my car back in a week.
Service king did an amazing job on my car. I was like wow. Am so happy and greatful for the people who worked on my vehicle. Thanks a bunch and god bless. Happy Holidays. ??????????????????????.
Our repair took a week longer than quoted. Which was fine with us, but the problem was we were promised updates throughout the process, and never once received one. I had to call the office to find out that the process had been delayed, on the day I was originally supposed to get my car! Poor communication which was frustrating. Paint job and repair looked great.
You guys took way too long :(
They kept us informed and updated and were always very professional.
Thank you for the prompt repair.
My passenger door will not open from inside. Plastic piece from rearview not attached.
Great people and great service!!!!!
Great service!! Highly recommend! Always friendly and willing to answer questions/concerns.
The service was friendly and quick.
Great job on the car and great service from Eric.
Thank you for the great service.
Erik was great! He deserves a bonus.
Still some adjustments need done. A little disappointed in attention to detail during the repair process.
This is the first time in probably 5 years that I did business with any company that still has customer service. Everyone was great from the time I first walked in until I picked my car up today. Maybe you should have them train the people that work at Home Depo. Lol
First, I love the way I received almost daily updates on the status of the repairs. I am totally and completely happy with the way my car looks now. I am definitely going to recommend your company and feel free to use before and after photos of a job well done!!
All of the staff was extremely professional and helpful.
Fabulous service, customer service at its best.kept me informed the whole time my vehicle was there I did not have to call once. Very pleased. Thank you.
Erik was fantastic. His customer service skills were well beyond any I have ever encountered. That is saying a lot from someone with over 40 years experience in customer service related employment. Super kudos to this fine young man.
The whole experience was great
Excellent service, received our vehicle early and loved the fact it was clean when we picked it up.
So far things are OK thank you for helping us.
Service was great. Automated text messages very helpful. Staff very friendly. Thanks for great service!
Excellent customer service. Keep up the good work!
Very good customer service. They went above and beyond to make sure I was happy with the job.
Paint job was done very well. There was good communication regarding the status of my repairs. Work was completed a few days earlier, and that made me very happy. I would definitely recommend service king.
Both Eric's were very helpful & friendly. The job was well done and the clean up person did a very good job. All in all job well done & completed ahead of time. Ready Thursday PM instead of Friday. Thank you very much. 38 year member of USAA Gene R Foerster,
They did a great job on the repair work on my car. I will definitely take my vehicle there again.
Car was like new and on time
I loved my experiance with service king. They were polite, courteous, and helpful. I enjoyed the updates about the status of my repairs.
My only complaint is they opened 10 minutes late the day I came to puck up my car. It's not normally a big deal, but I had to be some where at a certain time and I cut it close for comfort.
Overall THANK YOU!
Very good service. Great and reliable staff helped me through the whole way. My vehicle left without even looking like it had been repaired. Which I'm my eyes is a job well done thank you and your quality team for the great experience and service
Eric did an excellent job scheduling my repair to minimize the time the vehicle was in the shop. Work done on the vehicle was excellent.
Everyone helpful, I was always informed. My dog is beautiful again. 5 stars
great job on the work and customer service. thanks!
Just that I appreciated the good work that they did.
Vehicle Make : Volkswagen
Jason kept me informed through the whole process. My car was even finished ahead of schedule. I appreciate the entire team at service king. I would definitely recommend to friends and family. I have already been bragging to people. My car looks fabulous. Thank you all!
Jason was awesome. He kept me in the loop on everything. My car looks great. There was a part on the interior that was missing. But he promised he would take care of it. Even if it he had to pay for it out of his own pocket. I really liked the way he handled everything.
Vehicle Make : Mini Cooper
Staff was awesome. Fast service. Will be back. Jason is a gentlemen.
Made the entire process so easy and painless. Very efficient and thorough explaining the process which helped put us at ease. Very happy with they're service.
The gentlemen working at Service King are very professional and kind.
Great job as usual. There's no sign that it was ever damaged.
Seem to go the extra mile!! Loved the text message updates on work progress!!
Yes I will, tks guy's. It was great.
Was happy my car looked so good. The repairs u did looked great. I check for tails to show it had been wrecked. There were none. Thanks