I wood like to thank Mrs. Cecily **** for her quick repair to my vehicle on time she promised and delivered also I'm going to think if a nice courtesy and respect I want to say thanks again God bless the whole team effort Amen
Just want to say how polite, efficient, and professional everyone was. CecilyRodriguez, Joseph Onidi, and Samantha McDonald made everything so easy. I can’t believe how fast the service was. My car looks great.... thank you so much for making it easy.
Vehicle Make : Mercedes Benz
Very good service
Vehicle Make : Volkswagen
All of my repairs were done with excellent care. They did a great job of keeping me informed of the progression on my car through out the holidays. Everyone there were very helpful and professional. I'll definitely be recommending all my friends and family to come here when ever they have need.
Vehicle Make : Volkswagen
The time to completion was far and above originally quoted. The communication to notify of delays and changes to original commit was missing completely.
Repair was improperly done, I haad to point this out to the service person. The repair mechanic was summoned, he agreed with me and he fixed the problem.
I gave Courtesy a clean car. It was returned to me very dirty. Under the hood had debris and stains from the repair substance. I complained to the attendant and told me that " This is a repair shop, not a car wash". I can overlook the oversight of the workmanship, but not the 'car swash' statement.
I am hereby suggesting that body repaired vehicles, be returned in at least the condition of 'clean' that it was received.
your alliance with geico, and your complete service made me very happy. this was the least problems I've had in my whole life!!! great job!!!
Two hours after picking up the vehicle and parking it in a parking garage, the lights turned on automatically and a warning lamp came on in the instrument panel. The license plate light is out. I will be returning Monday morning 11/12/18 for the repair to be completed.
Everyone from the person who welcomed us to courtesy collision the person who delivered our car were great. I was kept informed every step of the way and my experience couldn't have been better. Thank you all.
The geico adjuster will help me on monday for something on the door i wasnt sattisfied with thank you
They had my truck for a week and said I could not get a rental because I bought my truck at another dealership and had to go there to get a rental or use my insurance.
Completely Satisfied. Thank you so much. Will tell family and friends.
Everyone was pleasant and friendly and kept me informed.
No communication about the status of my car and repairs. Picked the car up and the drivers side door handle was broke. They took it back to have the tech look at it and “fix” it. It was just pushed back on an is on for the time being but won’t last.
Wonderful job done. Excellent customer service by Miss. cicile ****.
I still have rumbling in the side of the car that got impacted at high speeds.
The repair was good but my vehicle was left with white stuff all inside of it. It should have been cleaned before returning back to me. I have used you guys in the past and never had a problem. This time was not a good experience at all.
I felt like you guys completely had my best interests at heart. Thank you for the premier service your whole team delivered.
I was told all the way through the process that my major concern with the repair would be taken care of, as my CD player is inoperable after the accident. Then I was told, with a smug grin, AFTER I returned the keys to the rental, that they didn't take care of it and won't take care of it. I'm very frustrated that now I have to get my attorneys involved with the repair process.
I was told by Stefanie that it was out of their hands because Geico won't cover it. Which is fine if I have to fight Geico over this, but I felt the way this was handled was extremely shady and dishonest. Obviously you're going to have customers who are frustrated with the insurance process, but you need public-facing supervisors who are willing to have those tough conversations up front instead of weaseling out of even the potential for confrontation.