I did indeed complete the full survey. I am very pleased with the services received from Nalley Collision. Theladies at the front desk are very nice, welcoming and helpful. They seem to enjoy working there! The work done on the vehicle is excellent. All seems well thus far. Thanks to the technician for their skilled work. I am thankful for your services. I would happily refer others to Nalley Collison if there is a need. Sincerely, Annie and Darrell J
Great communication on status of the work being done. Only problem is that my truck wouldn't start and needed a jump.
Courteous, friendly and efficient. Kept me informed on a daily basis. Will definitely recommend Nalley Collision.
Vehicle Make : Mercedes Benz
Paint job looks great!
Repair job was good. Could not tell that it had been damaged. Nalley kept me informed as to progress. Car was ready earlier than initial estimate.
I want to say that now that I finally have my vehicle I am happy, but I am not and was not satisfied with the process or the people handling the process. I decided to go with your company because it is a preferred company with my insurer and because of what I was told the process would look like in the beginning. Even though the competitor stated the car would be ready in 4 days, I did not expect it to take 17 days for a door repair/replace:( I was asked if I wanted to receive regular email updates and I said, yes, of course, but they were not only inaccurate, I later learned from Erica, we should not rely on them because they are not coming to me from the right people. I found Erica nice while trying to gain my business, and borderline rude once I realized and expressed that I was not happy that the original 8 days to keep my car would turn out to be over double that many days. I guess as one who services customers, my expectations for clear communication and proper expectations set up front would be way too high for your company. In the future, I will go elsewhere. And I have already not suggested your company to one of my peers. Not because the workmanship is not supreme, but the process ****.
Very satisfied with the professionalism and attention to detail. Spotless work.
The team did not get it right on the first try, but I pointed out the remaining issues immediately and the team made it right on the first retry. Not ideal but acceptable and so far final quality of repair appears to be high.
Initial estimate from a competitor
The professionalism of Nalley far surpassed the competition.
I was most pleased with the service. The ladies at the front desk were most welcoming, and clearly guided me through the steps.
The workmanship on our vehicle's door was excellent. I'd recommend Nalley Automotive to anyone.
As I was out of town when car was ready I appreciate Robert LeCroy putting my car inside until I returned.
Kept me informed about the progress! Nice touch.
Excellent job completed ahead of time and a very clean vehicle inside and out.
Robbie gave us great service & constant updates!
I do think they could have washed my car when completed as I could hardly see out of the windshield or back window.
You went above and beyond. Great job.
Minor issues but met with Robbie and all is good.
Robbie kept me posted on every step in the process. And I believe my (used) car looks better than it did when I bought it. I’ll recommend Nalley to everyone I know, whether they need repair work or not, and because Nalley is on my insurance’s preferred provider list, I’ll never go anywhere else.! Thanks for the A++ work.