Thank you keeping me informed on the status of my vehicle
Very professional throughout the whole process. They had my repairs done im a timely manner and kept in touch with me. Also had my vehicle done earlier than expected. Would definitely recommend them for service future services
Excellent communication throughout process.
The car came back 100% repair and definitely cleaner than I dropped it off. I would say my only feedback would be intermittent status updates. I had to call for updates while my car was in the shop for 2 weeks. It would be nice for even a weekly call to let you know how things are going.
The repair was excellent. The communication was horrible. I took my pickup in on a Monday and was told it would be 7-10 days. **** day before the 10th day I received an email FROM PAT GRAY that extended the expected completion date into the next week. No communication from a person. The next week I received another email the day before the due date extending the completion date into the following week. The following week I called Pat Gray and was told that the emails are from the insurance company and are meaningless. Long story short the pickup was ready 30 days after dropping it off. Not once did Pat Gray initiate a phone call to me other than returning one call and calling me to tell me they misplaced a part and asked if I knew where it might be.
They did a great job and they keep me informed at all time.
Very friendly. Very prompt. Very courteous. Very professional. Stephen was very informative and very kept me updated and hot my car out as he promised he would. It looked very good.
The entire team is Awesome ! Very professional and attentive to my needs and made me feel appreciated, unlike the business next door. I’m so glad I chose this team. Plus I was not expecting my car to be cleaner than when I dropped it off to be repaired. THANK YOU SO MUCH. I am one happy customer and will certainly recommend PatGrey collision repair to all my friends & co-workers.
Appreciate the personal attention from the staff, and the professionalism of the company. Will use them again, if necessary!
Thank you so much for such a wonderful job so quickly! And thank you for cleaning the inside of my car too! Everything about it looks brand new!
The bumper was not adjusted right the licence plate was not installed and the trailer plug in was not install just left wires hanging I'm sure it was the shop that put it on but y'all did not see it and have it fixed before picked
Only issue I have is with Steven and his not calling me back when he said he would. I called him back and he had answers but didn't follow thru on his part. Other than that you all done good.
It would of been nice to get an update every 3 days. I've gone over a week without an update.
This was not my first time to use your body shop. I’ve always been happy with the work you have done on my vehicles!
Very happy with the work done and the service we received. They took great care of us and our vehicle. We were updated daily on all repair progress and were very friendly. Will use again in the future.
Great job guys my truck looks brand new! I had to change my appointments many times due to work schedule so much so that the girls at the front desk knew me by name and they were awesome! They never acted like they were annoyed by me and were always friendly and helpful!
My car looks beautiful. Thank you!
Everyone was very pleasant and easy to work with. Thank you for doing a nice job repairing my car.