Great service and excellent workmanship overall. Completion took a bit longer since the extent of the repairs but very sitisfied in the end.
I asked twice on two separate occasions if I would owe anything for the repairs done. It was a no fault case covered by Allstate. Both times I was told no. This past Tuesday I get a call from Apple Auto Body letting me know my 2009 red Jeep Liberty was ready ahead of schedule and to bring the money that the insurance gave me and that the outstanding amount the insurance would take care of it. I drop off the rental on Thursday afternoon. I got a ride to pick up my Jeep and arrive at about 5:00 PM and I am told that I owe $327. I was also told that if I wanted the amount disputed it would happen the next day since Allstate was closed and that I would get a ride home. He said he was trying to work with me. I dropped off the rental, don't get my car back, owe $327 and I cant go to work without a car. Not helpful. I asked ahead of time so I wouldn't have any surprises and holding my car ransom because Apple Auto Body couldn't provide me with the right information really upset me. FYI, the person I spoke with at Apple Auto Body assumed it was the female assistant that gave me wrong information. It was a guy who I spoke with on the phone.
I would like to take a minute to thank everyone that was very helpful to me since day one. Calling me to inform me about every single detail about my car, keeping me updated in the progress. Thank you for being so nice and caring.
Vehicle Make : Mercedes Benz
2/28/19 It's better than new. Thanks, Tim A.
Great Service, like always!
Professional staff, courteous and attentive. Finished the job sooner than expected. Job well done.
Karen was a pleasure to deal with through the entire process. I send all my vehicles to Pete at Loyal for repairs. I would certainly use Apple Auto again.
Thank you Michael for the great job done in my vehicle. Your staff is very professional as well as friendly with the customers. I was fortunate to have received my car before the anticipated pick up date. A very satisfied customer. Happy New Year!
Thanks for cleaning my car
Vehicle Make : Mitsubishi
Excellent professional courteous work!
The process was smooth and stress free. The staff is polite and professional. My vehicle was completed in the anticipated time frame initially given and looks perfect. Thank you!!!
Very professional. Constant communication about vehicle status and friendly staff. Beautiful job ... looks like it never happened
The customer service at Apple Auto Body is superb! All communication was professional and prompt; it could not have been an easier experience. They are also very accommodating.
Thanks so much!
Awesome experience. Communication the best I’ve seen in a long time. Staff knowledgeable and friendly. Will recommend to anybody in need of car body work.
Thank You !
The team at Apple was 100% professional and made my entire experience so simple. I dropped off the car and picked up the car they took care of everything else!
Excellent service, helpful staff.
excellent service and work, very happy, thank u
Very professional! Always willing to all go above and beyond for their customers. Thank you!