Vehicle Make : Volkswagen
Very good about updating me as to where my was and the time frame it would be ready. It took a week longer than estimated and without wyuestion caliber collision took care of the fee for the week for the rental car which the inurance would not pick up. I am a happy customer.
From the front office to the back, everyone was courteous, helpful and the car looks great.
I felt very good walking in at calibors. Customer service was great the girls were very helpful and Joseph was very helpful in letting me know what they were going to take care of all rhe repairs that we're going to be done on my car, I was very satisfied the great job they did to my car
I was very pleased with the service at Caliber Collision. They were professional and upfront with information.
Early on we experienced frustration with the delays in receiving the parts from the SAAB supplier and their lack of communication with Caliber. This ultimately delayed the repair by over two weeks. Both Brittany and Colin were gracious in offering to pay for a few days of rental car which was much appreciated. Ultimately, Brittany took the initiative to drive to the shippers warehouse and pick up the parts. Once this was accomplished (and the parts at Caliber) the repair was completed in two days and our SAAB looks as good as new! Thank you again for the efforts put forth to create a positive customer experience.
Thanks - car looks great!
Brittney and Colin were amazing..they went above and beyond and my car looked amazing!
Vehicle Make : Volkswagen
I liked the headlight cleaning
Doug did a great job with my car and made the process easy for me. Thanks!
Awesome service from beginning to end, communication was excellent throughout the whole process. Our service representative Joe didn't miss a beat, couldn't ask for anything more from the team at Caliber Collision and would recommend them to anyone. Thank you guys at CC, appreciate the great work on my vehicle repairs. Excellent Work!
Keep doing what your doing!
I found that the associates were friendly,knowledgeable, and easy to work with. The actual job was so well-done that it looks brand new! I am very happy with the whole experience!
The trunk still doesn't close properly.
My truck has rubber mat flooring instead of carpet. When I picked up the truck after the bumper repair, the flooring was cleaned and treated so it was nice and shiny. This was not in the scope of repairs. They just did this as a courtesy. That is so rare nowadays that it blew me away. Awesome customer service. When I first walked in to Caliber Collisions, the office was clean and organized. I was immediately asked by one of the gals at the reception desk if I wanted coffee or cold bottled water from a fridge. The first impression you get when you walk in to an unfamiliar business is key and you guys hit it out of the park as I see it. Joe was great to work with, as was everyone there. I will recommend this shop to everyone I know. Great experience. Plus, the paint and body/bumper work was perfect too.
Way to go. Keep up the good work.
They were amazing and I would recommend your company in orangevale to others
Beautiful work. My Durango look like new. Thanks
Everything was wonderful and Tom did a fantastic job communicating how the progress was going!! Beautiful job!!
The staff were very personable and kept me updated as to when my car would be ready. The work was exceptional could not tell any damage was done my car looks better than when I purchase it. Very Happy.......
No one would ever believe the side of my car was smashed in and crumpled.
My beautiful Lexus looks perfect just Like the day I drove it off the show room floor. And you even cleaned it inside and out. That's an extra bonus.
Thank you Caliber Collision
I hope I don't ever need you again, but I hope you'll be there if I do.
Even though the rear tail light had to be replaced , the technician failed to install bulbs ! Also, I noticed after getting home from work that rubber stripping under the r wheel well is coming up and the leading edge of the finder appears to be scratched / chipped
Your Staff was great though the process. Thanks Again
Fantastic service. Prompt and corteous
Excellent customer service too!
Great service, super job on my car!!! Thanks again Joe!
Great service and friendly staff makes the experience of being in an accident as easy and pleasant as possible.
Great job! Well done.. Friendly, professional and fast!! I left you a review on Yelp! As well
I time and flexible with pick up date on completion
Every car we've own in the last 12 years has had insurance repairs done from you shop.
You never disappoint.
The office staff kept me inform on the progress daily. THTA IS HUGE and customers love that. It evokes confidence in your business model.
Thank You! Thank You! Thank You!
Excellent communication throughout the repair work.
Friendly knowledgeable staff. I would recommend your shop to friends.
Joe was a great rep and worked hard to provide me prompt and good service
Friendly, informative, and efficient! It was an all around GREAT experience!
Excellent repair job and amazing customer service!! Thanks so much!!!
From the minute I brought my car in I felt comfortable. Caliber collision sent out daily informational texts to keep me posted on what was happening with my car, any changes, when a incorrect part was sent to them increasing the time they needed to keep my car. Then when I saw my car I was thrilled. It looked brand new like no one had done any repairs on it and for a repair shop that is the ultimate goal. Thank you making a frustrating a experience of being hit by another car into a positive experience.
Joe and his team are great. At all times very professional and courteous. I'd also like to add Joe does a great job communicating with me. His service was extremely above average, fast, friendly and helpful. It seems like a family owned business. Made me feel welcome. Thanks for asking me for my opinion about your service.
Thanks for the amazing service. You will be highly recommended
Making repair time estimate more accurate would be helpful
From start to finish I was surprised with the service at this Orangevale location. My car was finished days ahead of schedule and the daily updates both through email and phone were much appreciated. Thank you so much.
Extremely satisfied. Very personable staff on all ends from reception, estimator, repairs and receiving my car back. Turn time quoted was 3 days but I received my car back less than 48 hours. Joe Sanchez kept me informed on additional damages from a rear end accident. Even helped me install my car seat into my car. Loved it! Thank you so much! Would definitely refer or revisit (if necessary) this body shop again is necessary.
Thank you for going the extra mile to get my truck done in a timely manner.Your extra effort is greatly appreciated and I will pass on to friends & colleagues the great job your team did, THANK YOU AGAIN!!
Vehicle Make : Oldsmobile
Thanks for all your effort in finding the right part and making everything go as smoothly as possible!
All looks good and service was good
Joe has been totally professional the whole time, and I am always called or emailed with updates as repairs were underway. I also appreciate that the Caliber crew washed and vacuumed my Ford Taurus. The car looks excellent and the repair job is not even noticeable. Thank you so much everyone at Caliber Collision; I will keep you in mind if I ever need repairs or body work done again.
Vehicle Make : Mitsubishi
Joe and his crew are exceptional. I could not have been more pleased with not only the repair results, but with the amazing professionalism, kindness, and dependability. A plus in all departments!!!
Not only was my car restored to its original state, it looked terrific when I picked it up. Even the tires looked good. I also appreciated the periodic texts to give me a status. Excellent customer service. Thanks
Great customer service. Thanks
Very quick and professional
Everyone was helpful and very friendly. I will definitely recommend this shop to others.
Customer service and work quality are always spot on. I cannot rave enough about Joe and his crew. Even finished my vehicle a day before scheduled. Will continue to take my cars here for all body needs. Thank you agian for making it such an easy process.
I will definitely recommend you!
Joe in particular was very helpful and supportive
Great job. Friendly and efficient.
I appreciated the daily email updates.
Excellent match up on paint work and great replacement on door panel. Super job Thanks Martha
Joe was very helpful and informative throughout the entire repair process. Thanks for making my first accident a little better!
The service was great and very convenient! Would come back to use them again in a heart beat.
Caliber Collision gave me an appointment right away. Doug Nations kept me up to date on repairs and projected completion date. He was always cordial and respectful. My car was repaired well before the expected completion date. I was very happy with everyone at Caliber Collision, and feel they went above and beyond my expectations. They came highly recommended and did not disappoint.
Excellent SErvice, Great People. Will definitely reccomend you!
Doug kept me up to speed on the progress ebevery step of the way. Very good communication.
Tom, in your Oragevale facility was great! Kept me informed through the entire process!! Taking my Lexus in for some minor repairs. Very impressed by the professionalism that the whole staff!!
Excellent service and communication! Loved the txt updates. Will definitely recommend to others!!
Even though there were a few hiccups along the way, the staff was extremely friendly and made sure to keep us informed along the journey. Thank you all for getting us back into our van as if nothing had ever happened.
Caliber is the best ! Joe and Marlo and the whole gang are super friendly and extremely professional . They take care to make sure you are satisfied with your repair . I had a pristine condition Mercedes and when it needed major repairs , I doubted it would look as good as it did before the accident . I'm so happy I found this body shop and I would recommend them in a heartbeat . I will use them again , even if I move out of the area . Thank you Caliber . Job well done
Thought the updates were great and car looks good.
Professional and friendly! Appreciate being kept in the loop and the awesome job.
I appreciated your complimentary rental and friendly service along with the updates of my vehicle's status. Your are by my standards a great professional car collision repair service. I will gladly recommend your business. Thank you so much for expediting the repairs.
I am very happy and satisfy the job you guys have done to my truck I will definetly recommend Caliber Collision to anybody Thank you
Vehicle Make : Volkswagen
**** was great to deal with a true pro.
I'm satisfied with my car it was well taken care of
Wonderful associate name Joe. Sanchez take care me when I need my car repair. He had keep me info along the way and treat me with great repect. Caliber Collision done a great job to repair my car like new. Thank you vey much for everyone involved with this. Good job guys. Have a wonderful weekend.
Very fast repair great service. Great quality repair
Caliber didn't repair my car because the insurance ended up totaling out my car but they treated me with so much respect! Mike was really awesome and made sure to fully explain the process! And the woman at the front desk at the greenback location was super sweet and tried her hardest to make sure everything went as smooth as possible
Great work, easy to deal with. I would definitely recommend them.
The service was top notch!
congenial and helpful office staff.
Love Your staff! Great experience!
Thanks for your fast and great service.