They did a great job on my vechicle and also inform me on the repair every step of the way. They have great customer service and very respectful.
The proess from beginning to end was very pleasant. The repair was done and completed a day early, the communication and follow up was nothing short of excellent, and the work done was amazing; made my car look brand new! If I should need these services again I will definitely come back, and will highly recommend you to my friends and family!
I like how they gave options on what I can do. They really made me and my children feel welcome.
Vehicle Make : Volkswagen
Generally good experience, excellent communication and speed of repair. However, multiple small issues identified after delivery:
****) steering wheel misalignment
2) damage to interior door panel on both driver side doors
3) Warning light indicating license plate light non functioning, but the light appears to work.
It took almost a week just to get an estimate. The person in charge of my car changed three times and the handoffs weren't made. So one person said I needed tires but the next person knew nothing about the request. I approved two tires but Caliber almost ordered and installed four. When I picked up the car the driver side door had overspray on it, the bumper didn't align, and the passenger side window molding was missing. So now I have to wait for the part and return to get it installed. So no, I'm not totally satisfied.
Customer service was great from when I brought my cat in going over the Damage's,getting the rental car. It went really smooth.
Caliber did a horrible job "caring" for my vehicle while in their possesion. Not only did they scratch the front bumper against a wall and try to get me to accept the vehicle as is, but once they did fix the damage they made and I got my vehicle back, the interior is THRASHED! I have scratches on my door and dash that werent there before, and the pieces of the trunk that were taken off to fix the damaged bumper were not put back on right and are falling off. They managed to reset my cars entire computer system, losing my presets, my saved mileage etc. And the interior reaks horribly! I only took this shop as Geicos recommendation; I will not use again however!!!
Thanks to Pete for his great customer service skills!
Top notch service, would recommend to family and friends.
Desiree was my point of contact at the Sacramento shop and she exceeded my expectations by providing exceptional customer service. She provided timely updates on the status of repairs and ensured the quality of repairs was to my satisfaction. She was always pleasant and professional. Being a USAA member for nearly 30 years I expect the best from my insurance company and their partners in service. Caliber Collision and Desiree delivered big-time. My truck looks perfect. Thank you Caliber! Randy M
Caliber Collision was really good about keeping us updated as far as what was going on with our car and the projected finish time. Very friendly and professional and would recommend them to others. Car looks great
Excellent. Good work. Wonderful people.
Having trouble with my battery...when I brought my car home then went to go out again...My car did not start...But my son got the car working...
Absolutely best experience ever! Quick, efficient and so kind. Thank you ken!
Super impressed with the entire process, way beyond expectations.
I can honestly say I really liked the energy I got from you when I brought my car in and spoke with you. I never heard of your company before so I was a little hesitant about leaving it but Geico picked the place so I just went with it. I'm glad I did. My Jam looks really good and thanks for taking good care of her and fixing her. It looks like it did when I bought her. One other thing thanks for cleaning her up too. If I ever have to do this again you will be my first and only choice. Thanks again and Happy Holidays. You earned that big 10 across the board in every category and than some.
They did an amazing job and Ken was a pleasure.
My car looks fantastic. Thank you so much!
Vehicle Make : Volkswagen
I'm really happy with the job you guys did, especially the paint work! Tell the **** is a master!
Seems to be a job well done.
Everyone involved was incredibly positive and helpful, and my experience with repairs has cemented me as a Geico and Caliber customer forever.
Left imperfections in clear coat. Brought car back in to fix, new imperfections introduced. I gave up after two tries.
The best customer service from start to finish!!! Always kept me updated, great team!!! Thank you all so much!!
Overall, you guys did a wonderful job; however, in the process my car's driver side floor mats were stained. I'll bring the mat so you guys could clean it for me. If you have any questions please contact me at ****-****-xxxx.
Excellent service in coordination with Geico and Enterprise. Thank you!
Inconsistent message about the pick up of my car and the lady named Jessica handed me a form / letter that belongs to another customer. It was on the first day when she handed me a letter of the service summary that belongs to another customer. With shanahan's before they are more consistent and efficient they can get the service done in 3 days max. They told me at first I can pick up my car on aug11th then aug12th but since I get off late they said Monday aug15th but then on that day your release dept won't work on their customer schedule . Mike said its not done yet when I called if I can pick it up at 3pm that day. How come it's not done yet wherein they called me and notify me I can get it Friday . That only means you don't work with your customers schedule bc you follow your own schedule . I waited 30 mins after 5 pm and missed my medical appointment for my mom just to avoid aye you guys schedule for release .
Returning at month end when I return from my road trip vacation for proper panel. After this is complete I would like a chance to provide an updated response. If you would allow me to I would appreciate it.
This was without question the most satisfying experience I've ever had in dealing with an automobile service business. The entire staff at Calibre was courteous, efficient and more prompt than I expected was possible. And kudos also to their amazing partner, Geico iInsurance. They handled my relatively minor claim like it was their top prioity...they are not my insurer. but I will now see what they can do for me rate wise.
Outstanding service! Thank You very much!
Loved the very friendly very professional atmosphere! Loved being kept informed about the progress!
Everyone was amazing, and very accommodating in regards with work schedule. Keep up the great job.
My car was broken into by the facility employees, I was not informed for two weeks, and my battery was dead when they gave me my car back . The worst experience I've ever had with my car . Will not go back . And I am taking the company to court.
Outstanding workmanship and outstanding customer service. It went above and beyond my expectation. This is a very professional shop and I highly recommend it. Thank you!
I was treated with utmost professionalism and expertise from everyone from the front desk through the mechanic.
Workmanship was excellent and always caring.
I would highly recommend Caliber Collision on Folsom Rd/ Sacramento, Ca. to everyone.
The repairs were completed earlier than the estimate. The staff was professional and courteous. Will use in the future.
I am hundred percent satisfied with the service that I received it Caliber Collision. I apologize but cannot remember the name of the man that helped me through the process of repairing my vehicle. I want to say his name is David but could be wrong. Pleok ook up my name is, Wendy N
Very professional starting with the person who gave me the estimate and keeping me informed with a phone call to let know how the repair was progressing. The repair was finished on schedule and I was very happy with the whole experience.
Great people that serviced me and car!
Overall it was great experience.
My car needed both bumpers replaced. I brought the car in on 2/**** and just got it back today 2/18. I was promised it by 2/10, then 2/11, then 2/15. When I arrived 2/15, the car was presented to me and the front bumper looked like it belonged to another model - it didn't fit on either side, protruded and was not flush, plus it was cracked. I was insulted it was presented to me in that condition, as though I was some stupid woman who wouldn't notice. How unethical. They did get a new bumper Tuesday,got it painted, and to me in in 3 days. Why did the first attempt take 2 weeks? I feel cheated and violated. I'm inclined to report it to your licensing bureau. I was significantly inconvenienced and my insurance overcharged for my rental vehicle.
I love bringing my car here
The team went above and beyond to repair my car.
Superior professionalism and thoughtful follow up made for a pleasant experience. John Gomez my advisor called when necessary and updated me regularly. Ashley was also very cordial, professional, attentive to my needs. I would and will highly recommend Caliber Collison, University location. Thanks for a job well done guys!
Carlos is fantastic! You're lucky to have him.
Carlos was just wonderful and kept me well informed.
With my life in motion and operating out of my pickup & camper, not having my camper for 2 to 4 more weeks is hard to imagine, & very challenging!
And was thoroughly impressed with John going above & beyond the call working out details with Farmers & car rental. I'm greatly appreciative!!!
Ron and the entire team went out of their way to keep me informed and provide alternatives to reduce the cost and still maintain quality. Thank you very much for the good work!
I really appreciated the text updates as I very much missed having my car. Great customer service and beautiful work! The interior cleaning was so appreciated and unexpected! This saved me money as that was going to be my next stop after getting the car back but it's no longer needed! Thank you to everyone who made this stressful experience easier!
They always keep you updated. I have already recommended them!
Wonderful customer service! Very personable, genuine, accommodating, and helpful.