The only communication that I had with the body shop was initiated by me throughout the entire repair process. I was told that someone would keep me updated but that didn't happen. Also, due to the length of the time it took to repair my vehicle and lack of it being ran while at the body shop, I now have to purchase a new battery (well batteries since it has 2 of them).
Repair on my vehicle was poorly done. A broken headlight was not replaced, new bumper cover was misaligned, the repair took over a month and communication was poor. I am still trying to get the headlight replaced after having the vehicle back for 2 weeks.
As always the quality of work was unsurpassed. Staff very friendly. Business had some challenges with short staffed but did not affect the outcome.
I need to make an appointment to come in to see someone to discuss the problems I have with my repairs.
Car was not ready when promised
VERY SATISFIED VERY PROFESSIONAL
The communication was lacking all around. The car looks fantastic, but the process was lacking. I (and my family) have used Geer Brothers for years. This latest experience was very disappointing.
Had some issues with final fit of bumper and exhaust tips but after pointing them out to a technician he quickly had the proper adjustments made and job is much better now. I appreciate their willingness to correct an obvious problem and make the repairs look like it never happened. Thank you Geer Brothers
Looks like a brand new truck I’m very satisfied with the results
Dropped vehicle off to Geer Brothers at the end of July. My first conversation with anyone from there about the vehicle came over a week after dropping it off when I called to check on an estimate for repairs. At that point, no estimate had been started. Two weeks later when someone finally got around to completing an inspection and estimate for repairs, I got a call that the repairs would begin as soon as the parts arrived. In early October, roughly 6-7 weeks later, I called Geer Brothers to get a status update on the repairs because I had not heard anything from them. I was finally told in the middle of October that all parts had been delivered and my vehicle was being worked on and should be ready within a week. I was finally able to pick the car up in the middle of November. Customer service was sub-par and speed of repairs was embarrassing. I am a personal lines insurance agent in Huntington and there is no chance I could ever recommend this shop to one of my customers.
Vehicle Make : Volkswagen
They are super fantastic. Best in the tri-state area. My whole family supports them and use them for repairs. Great personalities just can’t say enough about them.
They did a great job on my truck
Repair was excellent and office staff were excellent but had to wait over two months to get an appointment just to get the vehicle in the shop for repair. I’m certain you all are busy but over two months wait time is unacceptable in my opinion. Thank you!
Repairs done promptly and vehicle returned cleaned which I wasn’t expecting.. A very nice surprise !!
They are nice, professional and do a good job.
The repair look satisfactory but we are terribly disappointed with #of days you kept my vehicle. I.e.62 says. the dept in Charleston indicated Toyota know to be slow sending parts but the time geer had car was intolerable