When Geico suggested Five Star I was nervous because usually to larger/busier companies you are just a number. My first interaction when I walked in was the secretary Jennifer who’s warm inviting personality immediately made me feel a little better about being there. She helped me with everything I needed including a rental and never had a demeanor of being put out. That is hard to find people like this is customer service lately.
Shane is the main contact I had with my estimate and repair. No matter how many times I called, emailed, or asked questions he never made me feel like I was a bother. This is important because they are handling a very stressful time in someone’s day. Also a very experience problem that makes it stressful. He was always reassuring, never sugarcoated it to just appease me, but made it bareable. Which is this case is exactly what needed to happen. I touch on the customer service first because in a business that’s your first impression. If you don’t have that then the repairs or your work can sometimes become overshadowed.
My car when I wrecked looked really rough. I even thought there’s no way it’s going to look like it did. I should just start looking for a new one. The day I picked up my car from Five Star it did not look like it did before the wreck. It looked BETTER. It looks like it just came off the dealer lot and even better than the day I bought it. It was detailed I side and out. I was so ecstatic and impressed.
Everyone that has seen my car ask “who did the repairs?”. Thank you for making my scary experience a great one. Also thank you for my new car! Lol. You have a customer for life now!!
I appreciated the constant updates and the urgency that was taken in returning my vehicle to me. The attention to detail with the repairs is unparalleled as well as the customer service. These are the reasons that I will continue to use 5 star auto body for all of my future needs as well as recommend it to others.
Excellent service.... professionals all the way...very impressive facilities....GOTTA GIVE THEM 5 STAR'S ALL AROUND......Thank you for the great job and service
As always they were up to the best standards and timely.
A1 customer service , workmanship and support
Vehicle Make : Volkswagen
Everyone was super nice and very helpful. **** and Jennifer are awesome! I will definitely be bringing my car back there to be fixed.
Great work and appreciate the constant communication throughout the entire process.
Everyone did a wonderful job on my Rav4. You kept me informed all along the way to ensure that I knew that I mattered. I was given the personal touch. It felt good that they really cared that I was kept up to date with the repairs to my vehicle and when I would be getting it back. They even cleaned the interior of the car for me, which was an added bonus I didn't expect. Thank you to everyone on the team. I know that if I have to have any repairs done to any vehicles in the future, I will bring them to Five Star Auto Body! -- Thank you!
It was a great pleasure to have your team fix my truck. You kept me informed every step of the way. The quality of work is second to none.
Everybody is very very professional. They fixed my car to the point where it looked brand new.
We were very happy with your professional service. The repair was done in a timely manner and looks great. Will recommend you to family and friends.
Everything went smoothly , quick and job well done. Staff was great
**** and the staff went above and beyond my expectations. I will highly recommend Five Star to my friends and family. Well done.
if you guys didn't awesome job on my car thank you very much
Great customer service experience. Got me in and out very quick, without losing any effectiveness of the work done. We will always recommend and be my first choice.
Thank you for everything, first class service!
From the moment I spoke to Shane on the initial call for repair estimate, I knew I had made the right choice in body shops. My vehicle looks as if had never been damaged. Everyone was super nice and helpful. Thanks for a great experience.
My car looked perfect upon return. **** communicatated with us through the whole process letting us know of how long to anticipate repairs taking and what additonal damages were found. We were happy to return to a trusted auto body shop for necessary repairs.
Excellent service. Shane did a great job of keeping me updated and my car looks great!
I will be recommending 5 Star to family and friends for any needed auto body repairs. The owner and staff were very professional and attentive during every phase of the repair process the month that my car was in their care. I received warranty information that I understood. I am comfortable and fully believe that if any future work is needed that I will receive the same level of professionalism.