I appreciate all of the updates and friendly staff!
I will definitely choose Feldman again!
They kept me apprised of the progress of repairs to my vehicle and delivered a week earlier than estimated. They were very professional and courteous
Eric was a great communicator.
I brought my car in on a Saturday. They immediately estimated my car and contacted my insurance company. I received phone calls as well as text messages regarding the completetion date of my car. They made the process simple and easy.
Everything was hoped exempt a couple times we called it was hard to get to someone that could get an update on our vehicle. There were a few delays and we have to keep changing our plans for transportation.
Austin was very helpful and communicated with me throughout the entire process. They finished the repairs a day early and offered to handle any rental car logistics involved. When I picked up my vehicle it was clean and already warmed up. Everyone made this unfortunate situation as good as it could be. Drop off and pick up was a breeze. Thanks so much
Liked the detail cleaning inside especially which I won’t have to do till spring truck was very clean inside, as well as outside.
AUSTIN was amazing. Everything was very well done.
Great work and easy people to work with, would’ve been nice if it was done on the scheduled date but it’s all good. Truck looks great thanks again.
I had to go without a vehicle for almost two weeks for a part that didn't effect driving. The stated time it would be completed was changed twice. It was hard to get a hold of anyone in the collision department. Multiple calls were made. There was also a chip in the paint on the hood that was not there previously which was conveyed with the repairman. This experience has been the worst from start to finish in multiple areas of concern.
Once again far exceeded my expectations in body repair after collision... plus took care of list of maintenance items... my 92k mileage Malibu vehicle is back to brand new condition. Kudos goes to service representative that took care of everything ... no waiting no surprises no inconveniences everything completed with quality... very reasonable and predicted cost. The reason I continue to buy vehicles from this dealer is because of the outstanding service I receive.
****. No status updates on my vehicle.
2. No one has called to tell me if the $200 hold wasrefunded.
3. Awful communication at New Hudson ans Novi locations.
I was kept in the loop during the whole process, which was appreciated, and the car was done when it was promised. There was a single issue where the pinstriping was not replaced on the door so I am taking the car back in the morning to have that done but I am confident it will be finished promptly and I will be completely satisfied.
Only one of three service request were performed I drove out there to pick up the vehicle ended up leaving vehicle again! complete waste of my time
Took too long and the staffing communication wasn't as good as other companies
Everyone was very kind and understanding working to make sure our repair was done with the pride and care that your staff provided. From start to finish and the calls in between everyone was very kind and answered all the questions I had. Thank you all so much for your service on my vehicle!!!
When i dropped my car off they told me it would take 5 to 10 business days. It took theee weeks.
Mike was mind enough to help qith my rental i had to get through enterprise.
When i got home i looked at my windshield container that was replaced and it was completely empty they didnt even fill it to see if it worked.