The customer service was exceptional and the car came back much cleaner than it went it! They were on schedule with the work and I appreciated the communication throughout the process. Thanks to Chuck and the whole team!
Chuck was very helpful, knowledgeable, and polite. His (and Jonathan’s) customer service is what made the experience very nice.
Chuck is super awesome. I have not seen any one so committed at customer relationship management than Chuck. If I put Chuck as #2, Chuck's boss will be #**** for finding a gem and putting Chuck in charge of and in the front representing M & S Collision facing customers. Thank you very much Chuck and the team at M & S Collision.
Getting into an accident is frustrating, and going to a collision shop is not something I would call pleasant trip. But I had just the opposite of that. Chuck turned around a frustrating and unpleasant experience of getting my car fixed after the accident into something that I almost completely forget about the accident and the repair. He took care of everything for you that the Insurance company might have missed. He arranged for my rental car, he also arranged for the rental car company to pick me up from M & S Collision office in Cupertino, and finally he also arranged for my rental car return at his office. He walked me through my car after the repair and gave me heads up for follow ups. All in all Chuck deserves 11/10 or A+++. Thanks very much Chuck for making my repair experience a painless one and my making my day. Daniel
Outstanding service and exceptional quality of repair work done to my vehicle!!! M & S Collision completely exceeded my expectations!!!
The service I received from M & S was exceptional from the time I left my car at the shop Until the date you returned to me. You have done more then was expected and I do greatly appreciate that. I will definitely use your service in the future.
Thanks for the excellent service
Repairs were completed as described and my car was returned when promised. Looks great!
The people I had worked with were very professional, responsive and made effort to attend to details. Made my life easy and stress-free. It's an excellent experience overall. Thanks!
Super friendly staff and very simple and easy process! Great repairs as well!
I appreciate Chuck's office in Cupertino. It's convenient for us folks living on the other side of town. I appreciate Chucks helpfulness in guiding me through the whole process, even offering to call the rental car company. Your email, text communication keep me informed. The work for my car is excellent. Thank you for your professional work. The price for fixing the key scratch and small dent on the hood is a bit high. But we got it done, my son and I are happy to have a perfect car again. And thanks a bunch for the car wash, especially the tires, and vacuuming. I'm a satisfied customer. I will definitely recommend you to my friends and colleagues. Blessings, Alexandra Chong.
Vehicle Make : Volkswagen
Great customer service!
Just thank you great customer service
Chuck was extremely helpful and resourceful in getting all the repair work done on my car in a timely manner. The body work has also been done very well with a proper finish. I'll definitely return to this shop for future car body work and recommend to others as well.
Chuck was fantastic
He goes above and beyond
My car looked better than the day I bought it when I picked it up
The staff was pleasanand caring; the time estimate was precise, the work on my car is impacable. Absolutely hustle-free drop off and pick up. They help to arrange rental pick up and drop off, paperwork was quick and clear and most importantly they handled all the payment arrangements with the insurance company. Awesome work - thanks so much!
Pleased with work completed.
Thanks for the great service, i am very happy with the result and all the service provided including picking up the car, arrange the rental car, etc.
Todd and Chuck are really helpful and updated with me soon. Thank you!
Great customer service, very thorough, fast turnaround time, and the quality of work is excellent.