Vehicle Make : Volkswagen
Awesome customer service. Genuinely cared for us! The shop even got us a ride to our rental, and when we returned, a gentleman (the same who intake'd (if that's the proper terminology) our vehicle ) gave my two children each a quarter for candy!! SPEEDY everything! We will definitely recommend your shop in the future ! :) Please, thank the shop again from Jane B
My repair was not a good experience because if the time that it took to get done. The repairs that needed to be done on my vehicle we what I would consider minor yet it took 4 weeks to complete the repair. No preparation was done prior to my drop off to ensure a quick process. No parts were ordered or anything. During my estimate I told the guy about a suspension issue, but then had to bring it up again to actually get it fixed. The attention to detail wasn't there either. Upon pick up I had to have them replace the front emblem on my car which is not something that should have been missed, especially when you had my car for 4 weeks!
Great experience start to finish. Would definitely come back and recommend.
Great communication. Enjoyed working with them.
Everyone was friendly and Joe kept me informed on every movement. I really appreciate it
I had a customer experience with Caliber Collision. They had great customer service. They took great care of me and my vehicle. They always kept me updated on the progress of my vehicles repairs. Thank you Caliber!
The consistent contact via email was great. Thank you!
Vehicle Make : Volkswagen
Thanks for being so friendly and helpful throughout this process!!
Though the car was ready a day earlier than promised, it should not have taken so long to fix. This is what happens when the big guy eat up the little guys.
Great service and I'm appreciative for the updates I received throughout the process.
Everyone was super helpful and my car was super clean when I picked it up! Thank you to everyone!
Great job, thank you so much.
Everyone was awesome! Thank you!
Above and beyond!!!
I will be recommending you to everyone I know!!!
I was met by the most experienced, professional people I have ever encountered. Everything was explained completely and they went above and beyond to help me! Joe and Ernestine were the BEST! The job was done perfectly, but I most appreciate their dedication to me.
Ready by estimated time, friendly service, would recommend
Thank you for doing such a wonderful job and keeping me updated throughout the entire process.
Vehicle Make : Volkswagen
Great customer service and speedy job!!! Thank you so much!!!
Texts were beneficial, but dropped off the last couple of days of the repair, when they would've been really helpful. Overall, great job. Thanks, folks.
Thank you for being so awesome!
Wonderful that I was kept informed as to the status of my
car! Josh was extremely helpful!
awesome follow up and work!!! Thank you soooo much!
Everyone was so helpful keeping us up dated on the jeep
I can't thank Josh enough
The delay was a little inconvenient but they did a wonderful
Vehicle Make : Land Rover
The entire team at Caliber Collision was so friendly and helpful. I had issues with obtaining my rental car and they went above and beyond to make sure that I was taken care of even though it wasn't their error. Joe was great about keeping me informed during the repair process, answering all of the questions that I had, and on top of that he's such a nice guy! He even made sure that I could pick up my car a day early accommodate my travel plans. Overall I had a great experience and it was the easiest part of the process after my accident. Thanks to everyone at Caliber Collision for all of your help!
Overall everything came out great. The only thing was the wait time I know you guys had to order the parts etc, but great job with the vehicle overall.
Everyone was great! Ernestine & Josh, especially, were nice, caring, and had great customer service!! Thank you Caliber Collision team for taking care of my car!
Vehicle Make : Volkswagen
Excellent service. Joe was great and the car looked good.
The customer service was excellent; everyone was so nice and helpful. Communication throughout the process was exceptional. The car looks great.
I really appreciated all the emails I received. I was kept very informed and I really liked knowing the progress on my car.
They did a great job and got the work done in a very timely matter and were all very nice I'll definitely be recommending this shop to anyone who is looking for repairs!
Service was top notch. Couldn't have been happier - the entire staff is accommodating and extremely helpful. Not even a question of whether I'd go back if the need ever arises.
Caliber did a satisfactory job. However, when I dropped off the car I was assured by the manager that the chips on the back would be repaired as a customer courtesy. This did not happen.
Josh Anderson has always done an outstanding job with three pairs of my family's vehicles.
Great job, and everyone was very professional.
Vehicle Make : Volkswagen
They did an amazing job from my car to the communication they have
Everything that I was told was done. Very happy with the repair. I thought it was nice that they put new pin striping on both sides so they would match. Thank you for everything.
Joe was great and always in superb communication!
Everyone was really great and friendly, loved the work and service
Everyone from the girl at the front desk to Joe was awesome.
The site of the repair seems to not be put together well and you can see where it's becoming unglued
Vehicle Make : Volkswagen
Great customer service and communications! Thanks!
Vehicle Make : Volkswagen
When I went to pickup my car today, There were paint chips out of each corner of my brand new bumped. When I brought it to the attention of the desk person, they said they would correct it and simply added a quick coat of touch up paint, leaving the indentation still visible. I expressed my dissatisfaction and they told me I could bring it back to be fixed, but I would assume it shouldn't have been chipped in the first place on a brand new paint job. Not only that, but I would expect they offer to fix it properly rather than a small obvious cover up.
Perfect! Everyone was cordial, helpful and did everything that was promised ????
I shall always consider/recommend Caliber Collison should I ever need collision repair!
Great job, the car looks beautiful. You guys are amazing. Thank you for all the great text updates, I really appreciate all of the play by play updates! It really keeps me in the loop. Im really surprised about how good the car looks!
Great job done! Thanks for your service .
Thank you so much for all your help. You guys make the whole process so easy and painless
Overall exceptional service and I LOVED that my car was cleaned in the interior. That was a nice surprise.
My truck looks and. You did a great job in a timely manner. Thank you,
Thank you for the excellent service all the updates. Thanks again
Al i got to say is that my car looks even better now then before the accident!!! Im one happy woman! Great job guys! Thanks Jason, Josh and the rest of the guys that worked on my car!!! You guys are awesome.
Professional job extremely happy
Josh and the staff were friendly and knowledgeable. It was a hot day I was offered a cold bottled water. Thanks again.
Would not even know that the truck had been damaged.
I really appreciated the professionalism and communication throughout the repair process. my car looks AMAZING and they did a thorough detail cleaning which was a wonderful surprise.
Joe is wonderful. He is patient and really good at explaining car things to someone who knows nothing about cars. I got updates almost daily and felt very comfortable with everything. Everyone at the shop is friendly and helpful. The only issue I experience was that the rental was late and the front desk gal got right o the phone with them. It wasn't their issue but they made sure it was resolved! Thanks! I hope I don't have to com Ed back but if I ever need work done again it will be at Caliber on ****!
I was very pleased with the work and the workers. They answered questions and concerns I had, and my car was ready a day before anticipated. If I'm not mistaken, the floors were cleaner than when I took it in (during the winter they got pretty dirty, and they looked quite clean when I picked up the car.
Professional, courteous service!
I am very happy doing repair at calliber collision , special thanks to engineer Jashua.
Great communication, work looked great, couldn't even tell there was any damage. Thank you!
Caliber collisions did a great job with my repairs! They got me in right away, repaired my car to the T and provided wonderful customer experience along the way. 10/10. 100% would go back again and refer my friends, family and colleagues.
Joe was great. He was 100% professional and very helpful, and made me feel like he was going the extra mile for me
Friendly staff and my car was fixed on time - plus it was clean! Great experience.
Josh was great. Everything was better than expected.
So skilled and thorough - also super friendly!!!! Highly recommend!
Excellent service, very impressed that I was kept informed each week every step of the way. My car looks like new
I have done business with Caliber several times and I have always been quit satisfied. Caliber stands behind its work. Thank you.
Thank you to all of your staff especially Josh
He went above and beyond to get me original Ford parts when the insurance company said they weren't going to pay for it.
HE went out of his way and convinced his suppliers to give him the original Ford parts at the costs that the insurance company would pay thank you very much it was a very very nice gesture.
That was an Awesome show of going above and beyond!!
Thanks Josh and all the staff
Joshua was very helpful in communicating with me in regards to the repairs on my car. The work that was done was perfect, you would not know that someone had rear ended me. Thank-you for the great service provided.
Great and efficient service. Will definitely recommend to anyone who is in need of repair services!
Excellent service thanks for take care of my vehicle!!!
You guys are amazing. I will proudly recommend you to anyone :)
Excellent service and great communication! I will definitely come back next time I need car repairs and will continue to recommend Caliber
Josh, as he had before, was very efficient with the handling of my car. The job was also done well. Thank you Josh.
Everyone was super nice and very knowledgeable. Thanks
When I got my car back it look brand new! I love it! Everything was great
Excellent work! Thank you!!
They kept us informed through the duration of the repairs. Excellent customer service by providing transportation from and to their facility. Everyone was professional and courteous at all times. Kudos to all!
I liked getting email updates on my car.
unfortunately the window re-install delayed the delivery by almost 8 hours otherwise the work was good.
Joseph was very helpful and kept us informed the whole time. We wouldn't hesitate to recommend this shop to anyone.
Great communication with updates via texts. Excellent customer service with the guys picking me up and staying late to make sure I could get my baby back as soon as possible. Highly satisfied.
Thoroughness, friendly, consideration, nice job cleaning on return. Love that it is lifetime warranty. Also, rental availability on site????
Thank you for being so friendly, helpful and efficient. You definitely under-promised and over-delivered.
Josh and the team at Calliber were awesome. Great customer service and the car actually can back cleaner then when I left if inside and out.
I'm recommending this location to everyone and they've got s loyal customer for life.
Everyone was friendly and efficient. Great job.
I was given consistent and helpful updates, and was able to plan around my very busy schedule. Every interaction I had with Josh was pleasant, and helpful.
I received frequent emails telling me the progress of my repairs. I received my car one day early! Once received, my car looked beautiful! The repairs were complete.
Service was great I would recommend them to everyone. Car looks like new again. Fantastic service. Friendly people best response and great updates so I knew at all times what was going on. Thank you all again.
Vehicle Make : Volkswagen
I appreciate all the extra effort to ensure my car repair was completed early.
Everyone I dealt with at the shop, especially Josh, was courteous and helpful. I hope I don't need any body work soon, but if I do, I will be back.
Delayed/changed the date my car would be done SEVERAL times. Anytime I called, my service technician or a manager was not available and I was promised a call back that I never got. I will never go to Caliber again.
Very appreciative of the great communication through the whole process!
I would not mind loosing the daily text because it became apparent that they were automatically generated. A call saying that the car would be done the next day would have been perfect.
The staff were so helpful. I had to reschedule 2 different time . This was no problem each time and they accommodated my requests each time happily. My service manager kept me informed everyother day of my cars progress, letting know my car was happy! So awesome. This how customer service is suppost to be proformed! Love your company Ron K
I will never take my car anywhere else. Very professional and great service highly recommend to anyone that has issues with there automobiles. Thank you very much
Car looks great and personal were helpful and full of good will.
Josh is the man. Absolutely solid guy to work with, really cares about his work. I have two friends asking about getting some body work done on thier cars. I'm sending them his way. It seems common sense prevails at this shop.
Vehicle Make : Volkswagen
Everyone that is employed at Caliber is extremely friendly. This is my second experience with Caliber and I couldn't be happier
The gentlemen who helped me was very nice. I hope not to have another accident but if I did I would come back to your location.
Wow! Great job everybody! A pleasure having you repair my truck to tip top shape!
I loved everything about the work you provided to my vehicle. I couldn't ask for more. I'll highly recommend you guys to anyone. Excellent work! Love the lifetime warranty !!
Everything was great, I would highly recommend this location to others
Every employee I dealt with was fantastic. They kept me informed about each step of the process. Due to a health concern, they offered to drive my car to me and take back the rental car. Way begin the call of duty. Even when I forgot I left items in the trunk of the rental car, the employee drove back allowing me to get my items. My car was returned to me not only fixed but also cleaner then it has been since I bought it in June. Thank you for the fantastic service. I hope I never have to have a car repaired again but if I do I will go back to you.
Josh was great! Very professional and just plain nice! He made the whole process so easy.
Something is wrong with steering...
Excellent body work. Nice work mechanics!
Very friendly, responsible staff! Over all great.
Josh was very thorough and attentive to the repairs. I think that Caliber did an excellent job keeping me informed about the progress and the repairs, and they provided me with a completion date that was accurate.
Caliber collision was so great. They emailed me every step of the way. Josh was the best . Great customer service! I give you guys a 10.. Way to go:)
So far so good, very comfortable with the warrantee from both geico and caliber , will recommend to friends and fam.
Very friendly staff and quick service!
Great updates and service
I really appreciated the text message updates on the progress of repairing my vehicle. I did not have to wonder or ask about where you were in the process.
The whole process went very quick and smooth. Thank you!
Everyone was courteous, friendly and helpful. I'd especially like to commend Lauren Deasy and Joshua Anderson. My car was ready much sooner than I expected and it looked great! Enterprise was wonderful too. All this made my life so much easier. Thank you. Anne R
Very good communication.
Friendly office staff.
I feel that I was totally informed at all times on the progress of the repair of my vehicle. All of the work was done in a timely manner, I never had any doubts that my car would be done when it was supposed to. The staff at Caliber were so very helpful.
Great people, very friendly.
I have no comment at this time.
Loved it so much. You guys where so good to me .thank you. God bless.
You didn't do the job right the first time. There was still a very obvious hail dent that I spotted in 2 seconds with the naked eye. Makes me think you guys rushed the job.
Josh did a great job - clear & accurate communication. I'd definitely use Caliber again.
very satisfied! They finished the job very fast and excellent work!!!
Very kind, precise, and got a cleaning too! Made me happy and the truck looks great!
Excellent job. I appreciate the constant updates.
Very fast and efficient. Went above and beyond and even painted over a red ding on the side of my vehicle. Thank you!!
The staff were all very friendly and seemed highly competent and truly interested in my satisfaction with the repair. It did seem to take longer than I expected but not longer than the estimate.
The work was excellent, for which I am pleased and grateful. My only discontent is with the time it took, as initially I was told three days, then was told by Friday (the end of the week), then the following Monday (one week later), and wasn't able to pick up the car until late Tuesday morning.
Great job - thanks so much!
My wife and I arrived for our estimate and were initially very impressed with how easy and quick the process was with the front office and the Geico customer service rep. When I dropped off our car, it was the other story. Caliber reps were 10 minutes late for opening up and I sat there for almost 15 minutes while the reps in the back were discussing their social lives over the weekend. Josh came into the office and helped me out after the enterprise rep was finished checking me into the rental. Josh was great, efficient and friendly. Picking up our car was great and quick as well. The only thing, besides focusing on customers instead of your weekend social lives, would be to expand the parking and storage options here at this location. The front drive was packed and there was no room to pull in with the rental. I parked on the street where I thought it was legal. I ended up having to pay a parking ticket because there wasn't any posted signs or reps outside to direct traffic.
Thanks a bunch for the repairs to my Subaru - looks brand new. You guys did an exceptional job with all the communications, pricing, status updates, and repairs. Extremely professional and caring.
Everybody I worked with was great. Car looks like new. However, I would have liked to seen options for the repair for example I may have been interested in a less extensive repair if I could have saved some money.
They were very nice and did a great job
Josh was very plessent to work with, and they did a good job.
Vehicle Make : Volkswagen
Love the updates via text, Josh was very polite and explained the warranty and repairs. The front office was knowledgeable and friendly
It was fast and done in good quality.
You should give people time to see if everything is ok before you send a questioner
Awesome awesome awesome. Start to finish we really felt taken care of and Caliber Collision advocated for us and Enterprise was extra convenient on site. Thanks!
Frequent texts kept me informed, very helpful.
The team was great! I love caliber collision and highly recommend it to anyone who needs car repairs. Thanks again!
Awesome service and very attentive.
Julia was very attentive.
Updates and expedited service were much appreciated. I look forward to driving my car more when I return from my business trip to further access the repairs.
Everyone was so nice and helpful. I loved all the text messages to let me know the status of my car. They got the work done earlier than expected and did a fantastic job!r
Couldn't be happier... Fast, friendly, trustworthy and reasonably priced. This last time I had my Subaru in... Something wasn't included in the original estimate; I asked about it, and they saved me 50 on the spot... NICE! And, I got my car back washed and vacuumed... VERY COOL!:)
Josh Anderson consistently demonstrated a willingness to keep me informed about the progress of my car repair. He and the staff, as far as I can see and understand did a wonderful job fixing my car. I appreciated their attention to detail and making sure all things were working well. I would refer anyone to Caliber collision for repairs. Thank you.
All of the repairs were not finished .It was raining when I picked it up so it was hard to see everything. Then I opened up the drivers door and someone had sat in the seat with a black magic marker of which I can't get all of it off the fabric . Some of the paint is coming off the back bumper and the right tale light did not get replaced where it was cracked from the hail damage . Then I noticed a new dent on right side of the car . For a 9000.00 repair I expected more . I will call soon to see what can be done. Annie Putt
There are no words to express my experience. It was almost comical, ridiculous and extremely unprofessional.
Very happy with everone at caliber will recomend to friends aND family.
The car looked great. I loved that you guys cleaned the inside out for me. I was a little frustrated when I dropped the car off because I went 2 days without hearing anything. I left my car on Sunday evening and it would've been nice to get an update on Monday saying that you guys had my car and we're starting repairs. Other than that everything was great.
Original insurance report date : June 27th
I was notified that my vehicle would be en route to Caliber Collision (Lakewood, co) at the beginning of the first week of July. Soon after I was in the office signing paperwork and talked to Gerry about the intial inspection and the estimated timeframe of completion - barring any issues that happen to crop up. The estimated date at that point and time was that it would be ready by the time I got back on the 18th. I then went on vacation for 10 days, the entire time in which I was not updated or notified of any status changes to my vehicle - thus suggesting that everything was on track for the time that I returned.
I returned late on the evening of the 18th and waited till the morning of the coming Monday (20th). The response that I recieved was disheartening to say the least. My vehicle had not been even inspected beyond the initial superficial damages. The reason I was given (excuse) was that the technician that was working on my vehicle no longer works at Caliber Collision.
The next estimated competion date for my vehicle was July 24th, then the 29th, then "no latter than" the 31st.
My vehicle wasn't officially "completed" until August 7th - roughly three weeks after the initial estimated completion date.
Upon picking my vehicle up the TPMS light on my dashboard promptly alerted me that there was something faulty. After all that time I was still being plagued with Caliber Collisions inadequate service and expertise. I drove back to Caliber Collision to have them re-service my vehicle to be given a different story to why my vehicle had been neglected and mis-managed this entire time by the new manager Joe. I'm not without empathy over him taking charge of the mess that is Caliber Collision (Lakewood) but by not seeking out the root of these issues and applying a faux cover story to their ignorance is dissapointing to say the least.
As I left Calliber Collision to take my vehicle to Merril Axle & Tire (Lakewood) to have them fix the TPMS sensor - I asked to have them reset the Engine Oil Life Display since they had to put new oil in my vehicle. They couldn't "figure it out" and refered me to the Owner's Manual.
My vehicle then spent the afternoon at Merril Axle & Tire and I drove home to google how to reset my Engine Oil Life Display.
regardless of any rating scheme an induvidual may go by - Lowest possible score possible.
My repairs weren't well done and took longer than expected so I still don't have my car back.
Our technician was great and he communicated every step to us and went through all of the repairs together. Overall, great job!!
I was not contacted throughout my experience with updates as promised, the damages we talked about in the estimate were later said to not be covered by the insurance, and it took a week when I was told 1-2 days. I was spoken to with impatience while trying to understand what was happening.
The repair process has been a great experience. Gerry kept me up to date every step of the way and I felt as though repairing my car and my satisfaction was his priority.
Good service, friendly professionals to help get you going with repair & auto rental.My car was done in 5 days not the projected 9-10 days.It looks great. Thanks!
Julia was remarkable. She communicated at every step and kept the commitments sheave about the repairs. Very impressed with her attention to the repair.
There was a large stain in the backseat of my car covering part of the seats and the seatbelts. This stain was not there prior to bringing in my car.
My truck was full of white dust inside . I keep a clean vehicle and the outside was also dirty white water stains from the same dust .i did not expect a detail cleaning just expected to get it back in the same condition .
Took 10 days to get estimate appointment, another 4 weeks to schedule work dates. The work was to be completed within 1 week. The car wasn't ready until 10 days, and then the work was not completed. Now, we have to reschedule another inconvenient appointment to complete it. Your people are generally courteous, but efficiency of your operation is very unsatisfactory. Bring back the Mattocks Brothers!
As soon as I got home I took a closer look at the repairs and there are four pieces that are barely hanging on because whoever attach them didn't put in any of the bolts/screws!!! What kind of shop are you guys running?! Everywhere I looked... Bolts,screws, all kinds of pieces missing?!? And now I have to take my jeep back on Tuesday!!! Today is Friday!!! And I even gave the shop an extra two weeks to make sure everything was Good to go!! I want you guys to pay for the extra car rental days!!! This is crazy!! These large fenders and bumpers could've fallen off while I was driving and hurt me or worse hurt someone else.!!! I can't believe there aren't any Quality control measures in place to prevent this from happening. I would really like to talk to the manager of the shop and find out what is going on. My name is Cody Andrews and my phone number is ****-****-xxxx.
Thx Alex and Tim and everyone else. Nice work.
Very pleasantly surprised with my experience. Thank you.
My second time to this shop. Everyone is great and eager to help. You'll always have my business.
completely painless from start to finish. no wait times beyond what is to be expected while cars are inspected/moved, etc. friendly helpful and communicative staff. excellent cosmetic repair work on my 2013 kia soul, and they even beat their time estimate by four days!
You guys are the absolute best! I have never been to a repair shop where I left more than satisfied! My bumper looks so brand new, like the first day I bought my car a couple years ago. Keep up the amazing work!
Great communication, and letting me know the status of my repairs.
Loved the updates. The car looks and drives fantastic. Thanks so much!
Excellenct experience! So glad I brought my car to you.
Jason was Absolutely amazing with the repairs on my car and he was always friendly on the phone. On the other hand, Jackie at the front desk was extremely rude every time I spoke to her on the phone
Everyone at Caliber Colision was excellent and timely. They kept me updated with my cars status and my car looks as good as new! Highly recommended!
Very helpful and informative. They keep you updated daily.
Great customer service, continuous updates and detailed information about the progress on repairs and a reliable ETA for parts and completion!
When the Greenwood Village store lost a tech I appreciate that you moved me to the Denver West location rather than let our car sit. Jerry and his crew jumped right in and finished early!
Awesome work! Very satisfied with the work done on my car.
Jason displayed excellent customer service n his work is impeccable. Great overall experience. Jackie was friendly n most helpful.
two days quicker than promised! what's not to love?
Very friendly, did a very good job, was done sooner then expected so makes me very happy thank you for your service
Everythings was great, very smooth.
The service was awesome for sure. Super fast, super courteous, etc. Little disappointed in final cost being higher than expected, but haven't examined all the details there yet.