It was great to get updates constantly regarding the repair. I appreciated Chad's thorough follow-up and explanation. Great service!
Everyone was helpful, outlined what would be done, how progress would be communicated. Thanks!
Ray eas awesome!!! Treated me like gold!! What a fine, fine person he is!
Service is outstanding!! Loved getting my car back totally detailed!! Very happy and thankful for the excellent service from the Tustin Caliber!!
I really enjoyed caliber collision customer service. David and Jonathan were doing their best to keep me updated and satisfied. they work really hard offering excellent services.
Everyone was very friendly and professional. Waiting area was neat and clean. The service provided was excellent and the work done was very good. They were able to repair everything within the estimate they provided. Overall a great experience!
great work and on time.
The overall service is 5 stars.
Very impressed with service advisor and his communication, their ability to give me a ride home after dropping car off for service, and then delivering car to my home after repairs performed. My only issue was that whoever cleaned the inside of car before its return used an armor-all-like liquid on the inside of car and it left a greasy film on every surface, as well as greasy hand and finger prints all over the leather seating surfaces throughout. I have a luxury vehicle and this new compact car, and the car wash/detailer never uses any greasy products on the inside of vehicles. Please strongly consider discontinuing the use of this product on the inside of vehicles. It's awful and will require special cleaning to remove it from all surfaces inside the car. Thank you.
Thank you! Car is looking good!
Excellent communication and service
very impressed with Ray
he under promised and over delivered
I'm not sure what to comment 9n first. The quality, the service, the follow up the notices.... really, why would anyone go anywhere else. Ray and his staff are SUPERIOR. Simple, straight forward communication every step of the way. THANK YOU!!!
Vehicle Make : Volkswagen
Thanks for fixing my car!
Thank you for the quick turnaround. I also posted a positive comment on Yelp.
Great job had my car back fast
Jonathan was excellent at keeping me apprised of the cars status. He was a pleasure to work with!
Jason was very helpful as well as the rest of the staff.
Daniel Daniel was a true professional. Mr. Daniel kept us thoroughly informed and answered all of our questions. The vehicle was repaired and to date, everything has been great. I will recommend Caliber to those needing a shop. Thank you Mr. Daniel, and thanks Caliber.
My service manager was excellent. Very nice gentlemen, professional and kind. The work was performed flawlessly, very impressed.
Thank you for repairing my car. Well done!
The car looks great. Thank you.
Everything was eficiently coordinated to perfection! Thank-you
Great job and really great people
Perfect! The experience couldn't have been better. I want to acknowledge Daniel and David for taking care of me in my car from beginning to end!
Ray was very friendly and did a great job keeping me informed on the progress of my repairs...job well done, my car looks awesome!!
Great job. Completely satisfied with the customer service and support. All the updates without having to request status updates and repairs on my vehicle. I would definitely recommend my family and friends without hesitation
Ray Hill was amazing!! He was great throughout the entire process answering all my questions. He even came in on his day off (Saturday) to deliver my car. Thank you!!
The repair has been completed in such a short period of time, though the result was great! Thanks.
Ray was very courteous, understanding to my needs, and exemplified customer service. The young lady at the front counter was very polite and professional.
Every single person I encountered at Caliber Collision was extremely friendly and professional. I was updated by Miguel on a daily basis either via text or phone call about the status of my car repair. I really appreciate his attentiveness and care for my situation. My car was ready for me to pick up two days before it was estimated to be finished. Wow! In addition, my car came back cleaner than when I dropped it off. I would highly recommend Calliber Collision to my friends! Thank you for an amazing car repair experience!
Vehicle Make : Volkswagen
10 plus on customer service fully satisfied and very glad I went the tustin location
Thank you for keeping me updated at all times. I appreciate the work you guys did. 10/10
Job was completed sooner than expected. Everything went smoothly. Thanks
I had an amazing experience with every single person I came into contact with at Caliber Collision. Everyone is extremely professional and truly take great pride in their work. It definitely shows in their work as well since my car looked brand new. They even cleaned my car both inside and out before the returned it to me. I will definitely be suggesting this company to anyone who needs auto collision repairs!!
Since one of the guys on the phone confused me with another customer and said my deductible was waived, surprising me, and figured it was a mistake. They still offered me a few detail in the future for my trouble. I took it though I wasn't upset at all. That stuff happens sometimes. They were are great and helpful. My car looks great.
I had an overall very pleasant experience .
Job very well done. I like the text updates overall work and customer service is exceptional.
Vehicle Make : Volkswagen
Very good experience with caliber collision. Staffs in caliber collision were patient with me. And I can receive the text about my car.
Job is done. It took 9 days and not 5 as planned, but the car looks good. I still have to drive it around to check how it feels though.
Wrong part of the car was repaired. Supposed to be front bumper. But rear bumper was addressed
Everyone was very courteous and kind.
Jonathan Medrano was my service advisor. He was personal, professional and patient. He kept me informed, accommodated my schedule and time constraints, and capably handled all my questions. Good team player! Excellent service. thanks. D.W. Duelke (3/23/2016)
Wonderful experience. Very professional. Finished repair early. Very happy with entire process
I appreciate the good care I was given and the careful repair of my vehicle. Daniel Daniel was very helpful.
My car looks great. Thank you for your hard work!
Very satisfied with your CS quality. Thank you very much
David (the center mgr in the Tustin location) has been extremely helpful and with the exceptional customer service he provided, if any event I might need to look for another body shop, or recommend a body shop to others, the Tustin location will be the first one on the list.
A service. Mike, the service representative kept me up to date on the progress of the repairs on my car. He was very professional and thorough with his explanation of the repairs. I would highly recommend Caliber Collision.
Jonathan did a great job!
Daniel was very professional and kept me up to date constantly on my car. The car was also completed in lesser time than I was expecting. Great job!
Jonathan did a excellent job. I felt welcomed from the moment I got an estimate.
Amazing customer service from beginning to end!
Great staff. Very attentive
The shop was always courteous and friendly, they kept us updated at all times via text messages and phone calls on the progress of the vehicle and last but not least they did an amazing job with the repair, looks like new! Thank you guys!!!
Excellent service and a great job on the car.
Thanks for your friendly service and fine job!!
Great and friendly service. Very fast turnaround. Keep up the good work!
Front desk and Jonathan were great
My daughter was very happy with the repair of her Z4. I did tell your office manager, Caliber called my daughter on Tuesday, that her car might be ready Tuesday, and they would call her when it was finished. They never called so she assumed it wasn't ready. When I called 830 Wednesday morning, they said my daughter never went to pick it up but that's not what she was instructed when they called her on Tuesday. This may not make a difference to you but it cost me an extra day rental insurance. I hope communication is better when my son's truck is completed hopefully by this Friday, as stated by Jonathan.
Jonathan was a joy to work with and I appreciated his help.
Vehicle Make : Volkswagen
i will give **** 10!
Your manager David at the Tustin office is incredible. Always happy with a smile and goes above and beyond to satisfy customers. The overall quality of the staff and their work exceeds all expectations. Their excellent customer service and professionalism is outstanding. They made this fiasco so easy to deal with. I hope I never need your services again, but of I do you are my #**** choice and recommendation.
Very good job. Thanks so much
Miguel was amazing. He really has a talent for customer service, communication and surpassed our expectations. We'll definitely use Calhber and refer our friends because of Miguel. Thank you!!
Everyone was awesome! You even cleaned my filthy car!
Did a great job and in a timely manner. Loved that they cleaned the car... Mike was awesome in communicating with any updatrs
Car was done early. Service was fantastic. Love the text system for notifying us about progress.
Always friendly service advisers who keep me informed with updates on the progress of my vehicle. You made it so easy to repair my car, I felt the car accident didn't even happen. Between you and USAA, I can't imagine not using any other companies who treat their customers like five stars!
Great job. All contact people were outstanding
Your shop has excellent employees. Morover,the service liason, Jonathon, did a great job of meeting all of my expectations. Specifically he was clear as to the scope of the service, the time it would take to complete the service, and he was professional throughout the entire endeavor. Consequently i would not hesitate to recommend, or use, your shop in the future.
Fantastic repair and customer care!
Thanks for keeping me informed, and great work. Well done.
Thank you for the communication during the repairs. I appreciated it!
Mark was very professional and helpful. The quality of work is outstanding
I was very happy to receive phone calls and texts every day to let me know the status of my truck repair. Miguel was wonderful, very polite and professional as was the receptionist who called also.
My car was fix very fast.. I need my car back at a certain time. And it was done little bit earlier then it was suppose to be. This our 2nd time going with them. I would recommend them to my friends and family!
Customer service was excellent from the receptio ist to the manager. Loved the text updates. I will use caliber again and would recommend it to anyone of my family and friends.
An excellent experience!! Communication was daily and I was kept up to speed on progress. Car was repaired quickly. All your staff was polite and knowledgeable. Would recommend to family and friends.
Your team did a great job! Many thanks for your work.
Jonathan's customer service was nothing but outstanding! Having my brand new car damaged by an unknown third party was hard to deal with, but Jonathan went above and beyond to make what is generally a painful process as painless as possible. He kept me informed every step of the repair process and treated me as if I was the only customer you had. My car also looks great! Thank you Jonathan for everything. I couldn't be happier!
Great Job! The car looks great.
Car was repaired correctly - just like new and promptly. Entire staff was very polite and professional. Definitely would recommend Caliber.
I really liked the service! I was always updated and my car was done so quickly, much faster service than what I was expecting! Thank you!
The people are working there are so polite and knowlagble and caring
Outstanding service start to finish!
Todo estuvo exelente buen trabajo grasias
Very appreciative and quality of the work performed. Thank you for doing a great job!
Excellent service and professionalism by Jonathan Medrano.
Car was really cleaned thanks
Everyone was helpful, attentive, and caring. I could not have asked for a better group of people. I was always greeted with a smile. Thanks to all for their efforts.
Everything was great! Thanks for getting it done in time for our Christmas vacation!
The service is great! I am very happay with Ray's handling my case and keeping me updated during the entire process.
Daniel was very attentive throughout the hole process.
The service was beyond my expectation. Thank you for all the support.
From the friendly greeting at the front desk to my representative, Ray, my experience was amazing. My car was ready sooner than anticipated and the job they performed was perfection. They even detailed my car and it was sparkling clean inside and out. I wanted to tip them for the great service they gave me.
Thank you Caliber Collision!
Ray hill is a great employee and honestly the only reason I came back.
It's just like a new one. Love it. Thank you very much. God bless! Keep it up.
Ray and his associates did a great job.
Very professional, great communication,
and the work was done right and on time.
Excellent service, and a friendly staff. The repairs were well done
Over spray on windows and doors.
You guys did a really great job and enjoyed working with Jonathan Medrano. He was totally on top of things and I appreciated it.
Ray was great, kept me updated every step. Finished quickly. All good!
Your staff are very warm and accommodating. Did a great job with my car.
Very professional staff and very fast, thank you!!!
Ray offered great customer service! Thank you!
Excellent work, nice people, timely repair. Very satisfied.
My representative Daniel Daniel was awesome and kept me informed every step of the way. In addition, I could reach out to him with any questions, commenst, and/or concerns.
Vehicle Make : Land Rover
Very good service
We are very please with a job well done in a professional way.
Jonathan Medrano was very helpful and took me through the steps necessary to repair my SUV. The ladies in the front office were polite and cheerful. Good staff and customer rapport.
Your service and your service advisers are the best . My car has been repaired by you three times, and if I need any type of repair always to to you at this location. Thank you Jonathan and all the other service advisors who made my visit and repairs go so smoothly. This is my third visit to this location, always great servic and kept well informed on the progress of the repairs. Thank you Caliber at the Auto Center Drive location.
The car looks good and was completed quicker than promised.
Excellent job! I read the reviews on Yelp about how wonderful this place is and still they surprised me by providing a service beyond my expectations. Thanks!
Ray was wonderful, very helpful.
Kudos to Jonathan for excellent communication. Speedy and excellent repair.
The technician who assisted me, Jonathan, was the epitome of professionalism, the experience was superlative!
Staff is awesome. Ray got everything done early!!'
Vehicle Make : Volkswagen
Everything was perfect
Excellent. Car looks beautiful.
There is one small piece left to replace, but other than that Caliber is awesome!
Ray was great from begin to end. I was kept updated and my vehicle was returned the day it was promised.
Very happy with Caliber Collision!!
Ray hill was outstanding-took the best care of me
Jonathan had exceptional follow through and displayed a high level of customer service. I really appreciated the ease of the entire process. Thank you.
Jonathan did a great job keeping me informed
Jonathan was excellent and perfect follow through. Thank you.
Your guys exellent job.Thank you so much.
Excellent repair job well done
Service was very friendly and accommodating. Caliber Collision went above and beyond and also detailed the interior of the car. I was very happy with the service.
Ray was amazing, made the a bad situation better. Great customer service.
Great customer service .. Ray is a good guy!!
Great job with body work and communication.
Very good service thank you.
Great updates and customer service
Ray was very good to work with!
It was a great experience. Great customer service!
Really pleased with the excellent service, and the friendly staff from beginning to end, Thank you guys
Excellent service from staff, daily email updates, the repairs were completed sooner than expected and the car looked great. My car was washed, cleaned and vacuumed and looked brand new. Enterprise car rental being right next door was a great added bonus. Thanks Caliber..!!!!
Great work and great customer service. Everyone was very friendly and helpful! Thank you!
Jonathan & David provided me with excellent customer service and were very helpful! Thank you :)
Ray Hill was super nice and professional. He kept us apprised of progress and things were handled efficiently.
A job well done! Great service!
Definitely a commitment to excellence.
Very satisfied and on time as promised
Great experience with Caliber Collision. They were so friendly and got everything done by when they said it would be. Truly satisfied customer.
Awesome job by all team members, from the front desk to the estimator, to manager and so on. Everyone was very polite and helpful and the work done on my vehicle exceeded my expectations. Awesome Job!
Vehicle Make : Volkswagen
Ray is awesome.. Helpful and easy.. The receptionist that helped with paperwork was very kind as well... Clean work and great finish.. Satisfied
Jonathan M. and Daniel are great assets to your company.
Ray knows how to handle business, great job.
Jonathan and Daniel were superb in helping me. They updated me regularly, and made sure all my needs were met!!
Vehicle Make : Volkswagen
The customer service at Caliber Collision was top notch! From the front desk receptionist, Jenn, to my fabulous service advisor, Ray, every interaction was friendly, kind, accommodating, and efficient in every way. From the minute I walked in, there was never a problem and each transaction went very smoothly. I can honestly say that I have never had better service.
Ray was great! He and his team got my car looking better than new a day earlier. It was working needful. Thanks, Ray!
Luis did a fantastic job!!!! Thanks
Jen was awesome! Her customer service was off the charts. She made me feel at home.
Ray, my service technician, was extremely helpful. He kept me updated along the way. He not only delivered what he promised, Ray also when above and beyond to make sure my van was in better condition then when I brought it in.
Thank you everyone.
Courteous And Helpful. Car Looks Great And Was Finished Earlier Than Expected! Excellent In Every Way! (Please Ignore Caps. Texting Glitch!)
Jonathan was very professional. This is my second time choosing Caliber...
Thank u jonathan
Very quick, job Dine early, great communication. Ray & Jennifer were fantastic! I loved the text updates!
Your work, communication with myself as well as the insurance company was first class. I will be recommending Caliber to anyone looking for automotive repairs.
Great communication from the staff and management! And very professional and friendly...and reassuring, thank you!
The repaired car just like our new car