Friendly, professional, accommodating, expert service and repair. Best on the Island!
Drove it to Wash DC and back with complete confidence my left wheel would stay on! See you Tuesday to get some more paperwork for USAA.
Great customer service and follow up
I wouldn't change a thing. The Richmond team is very professional and curtious. Thank you Richmond for taking such great care of me and my truck. Alenda C
I couldn't remember which side of my car
Was damaged when I saw it. Job well done really appreciate. No complaint.????????
Every single person i dealt with, whether on the phone or in person was knowledgeable and personable. Great customer service and great job on the car.
The repair was good and a quick turnaround.
Vehicle Make : Mitsubishi
I had to bring it back the day after I picked it up for buff and swirl marks on the fixed area. They took it right back to repair it and gave me a rental on them. Haven't gotten it back yet there still working on it. This auto body is by far one of the best I've ever used and god knows I've used a lot of them. That's why I was pretty surprised when I got the finished product. I'm sure they will rectify the problem.
Yes they were very nice I would recommend them nice job
The service was great, and the repairs on my vehicle were spectacular!
Car came out really nice. Thank u
Work done vey well. Customer service level very high.
Only 2 small negatives- Geico says you complete work on 24 hours, they shouldn't say that - took almost week to repair car which if I was pain-in-the a customer I would question that. Also I think a little dab of finishing paint landed on my front passenger seat. Again no big deal -
My Car was repaired quickly and the customer service was great. Thank you
Excellent and merci beaucoup .
I am impressed with the work done on both of my cars and the quick time frame
Everything was great. Repair was excellent and done in reasonable time and I was kept up to date on the progress. I could not ask for better service
Thanks again !
Everything was wonderful from start till end
Very professional. The only place I trust to repair my car.
A very pleasant experience dealing with the help everyone was most accommodating
I did have to ask for a better blending on the job, very grateful for understanding and following through and doing a great job in the end.
The service was excellent happy with the work done. Will definitely use you again if I have too and will recommend you to friends.
Excellent service. Love the updates via text
This place is fantastic .
Vehicle Make : Land Rover
Very kind staff
Thank you for making this as easy as possible. Everyone was very helpful.
Very organized and detailed orientated. From the time I was there till the pick up always informed. Car looks awesome. Very pleased and will highly recommend your place. Thank you for your professionalism and thank you for making my car look like new.
Outstanding communciation with customer and allowing customer to understand the process of repair.
Experience was great. Professional staff, organized, on time, helpful. And most important great work product. I will recommend you to everyone!
Very efficient and communication very good
Vehicle Make : Volkswagen
Nice people and great work
The staff is so accommodating, professional, and welcoming! You helped make a stressful situation very manageable!
Everyone at Richmond Auto made this experience smooth and easy. Will recommend others to Richmond Auto for any repairs they may need.
Very professional. Should I ever need autobody repair, I will most definitely drive over there.....
Everything was excellent.
excellent customer service and delivered when promised
Service was fast and courteous. Made everything very easy
Excellent customer service very professional and courteous. Repairs done timely and I really appreciated the email updates. Well done!
They were excellent from start to finish
They did a great job ????
Excellent customer service from everyone I dealt with. Thank you Lenny for driving me home!
I have never experienced such class, professionalism and elegance in my interaction with an Auto Body Repair Shop. My car was literally pampered I will treasure the experience and pass it on with pleasure. I am satisfied! Richmond, you rock!!!
Thank you! Very efficient and great customer service.
I was kept informed of work progress by text which was great
Vehicle Make : Volkswagen
Your professionalism and your expertise and your compassion toward your current customer is absolutely wonderful I would not hesitate to tell a friend or to call on you again if the time arises thank you
Thank you so much. I always recommend your shop!!
It was my car involved and both our names are on the insurance, but all documentation referred to my wife's name. I signed all the documentation. My name should have been on the documentation.
Polite and quick service. A smoother process than I expected.
Nothing to add! You guys were great
Great job on my car and quick turn around.
When they gave me The car, the brakes where making a sound that it hadnt when I brought it I in, and the guy just said sorry I can't do anything that it wasn't related to the accident and don't even gave me a solution or option about it, and then he walked way, later another guy came and told me to call on Monday and ask for the insurance inspector and explain to him to see if he can do something and escalating the case to geico, so no good experience at all for me.
Everybody was very polite, helpful and friendly. Made my experience with Richmond very easy
I thought the people that work at Richmond were friendly and helpful through the process. These were my issues.....the texting updates were not even close to my pick up date (I was contacted 8 days early and had to cancel a meeting to pick it up. So the texting which is a great idea needs to be accurate.
When I got home I examined my car more closely on the"inside" only to find paint dust everywhere......seats, dashboards, carpet. The inside was a mess.
Vehicle Make : Volkswagen
Beautiful repair & professional, courteous staff & Manager.
I LOVEEEEE JOJO AND THE OTHER SCORPIO AND THE LEOO!! The aires is a ****!
Great job.My car looks brand new.
All such very nice people. You truly feel they want to help!!
Thank you for your service. The workmanship appears to be done well. It was nice that everything I needed was under one roof to make it easy and painless.
Nice people, car looks great!
Great service. Thank you again for your service and kindness during a very stressful time.
Thorough, efficient, effective, polite ...
Car was ready earlier than expected date. Good work, no complaints.
You guys were awesome. The work was impecable, and the employees were extremely friendly.
Thank you for being so nice and patient.
Always satisfied. Pete and all the staff at Richmond Auto are the best. Thank you.
They are the best On long island
The whole experience was great. Very professional and courteous. Promptly attended to questions. Fully appreciate everything and a job well done!!
Reliable and best customer service shop
Excellent courteous polite and prompt service.
Polite and friendly service. Repair service on car was satisfactory. I would recommend Richmond to others.
job well done looks so nice good job guys thanks vin
Car finished quickly
Lottery ticket - nice touch :)
I have used your company for several repairs and have recommended your services to friends. When you walk in the door you are greeted by a friendly smile and voice. You are made to feel as if you are their most important client. In my experience repairs were completed in a timely fashion and I received updates on the progress. Five stars in my book.
The team at GEICO and Richmond made this a pain free experience. BTW I didn't win! Thank you very much.
It was a completely wonderful experience working with everyone in your shop, especially considering the less than wonderful reason that our paths needed to cross! Thanks very much for paying such close attention to my Infiniti.
Richmond was professional in every way. Staff made it easy for me to get on with my life while they took care of everything. Car looks like new
Excellent work. Very time efficient and amazing customer service!
The check in process was well organized & efficient. I also appreciated the text notifications throughout the repair process. turnarounds was quick also.
Team was very friendly and professional and my car looked great at pickup
Thank you for making my car repair such an easy experience. Everyone I spoke to at Richmond was helpful and courteous.
Very professional and courteous. Would recommend the service
The entire staff was friendly, professional, and prompt. The quality of the auto body work is excellent. The staff kept me well informed on the progress of my repair.
This is second time that I have used Richmond Auto. I find your service outstanding. I'm always satisfied with the work done. I would certainly recommend Richmond Auto.
Polite friendly service. Completely satisfied with all work done.
Love that everyone was so friendly in the shop and Ryan Mooney did a wonderful job fixing my minivan, very satisfied!
I was impressed by how quick my car was fixed and I woukd use Richmond Auto in the future.
Very efficient and car looks brand new! Staff very friendly, helpful and accommodating!
They made my experience a lot better. your office personnel dealt with the unprofessional agent from the insurance company. Thank you!
Jojoba and Lori Took good care of me a nd my wife's car thank you
If my Nissan is happy, I am happy too, thanks very much for your great job
Quick service and staff were very polite. This is the second time I used your company. Thank you
Everyone was exceptional. The staff and service made my car repair less painful. I would definitely recommend the shop to others and return myself if every need it.
Vehicle Make : Volkswagen
The job was done quickly, was completed on time and the people in the office made it very easy.
From start to finish experience was better then
anywhere else I've been. I would recommend
to family and friends.
My experience at Richmond was great. The staff at Richmond were very professional and kept informed on the progress of my car. They did a great job on my car and finished it a day early. I just want to thank Lori for all she did making this an easy process.I would definitely recommend Richmond to all my friends and family.
Very satisfied. Always a pleasure doing business with Richmond. Very efficient and friendly.
Very good job. Keep up the good work
Friendly staff!! Got my car fixed quicker then expected!!
Richmond Auto Body treated me with respect and empathy. My car looks brand new! I've used them before and have never been disappointed!
Not done yet and enterprise was not advised that I needed a vehicle either time I was there.
Great customer Serivce and quick repair service.
The staff was so wonderful and helpful. The process was smooth and everything was explained. Loved the text message updates. Thank you!
Excellent service and excellent customer service.
Great service from start to finish
It was a pleasure to do business with your company thank you so much
Speedy repairs and excellent service
Very pleased with the work they did.
Very easy and very friendly people
You guys were amazing. Great customer service, friendly and professional. I also appreciate that you gave the truck a much needed wash after it was done. All in all, great job. I would recommend you to anyone.
The job was done professionally and promptly. The whole process was pleasant, brisk and much to my satisfaction.
Richmond auto was fabulous
everyone there was friendly helpful quick to respond
they explained everything and my car was repaired in record time
They were also very automated emails text estimates all easy to obtain
Had a great experience with the employees that work at Richmond. They are very accomodating and and have a great atmosphere. I would definitely recommend to anyone looking to get some auto work done.
Vehicle Make : Volkswagen
Need to come back I soon as I can to fix right side front door it will not open easy the plastic in the door needs to be fixed. Everything else is great.
Vehicle Make : Volkswagen
Everyone was extremely helpful and courteous! I've already recommended you to several friends!!
Everything was very smooth from the beginning to the end of the process.
Great shop, everyone was friendly and accommodating. Made a very unpleasant situation pleasant and easier. My car looks great! Thank you
I have one small problem. When you open the car door the window comes down several inches. The window is supposed to go back up after the door is closed. The window is currently coming down but not going all the way back up when the door is closed. I think the computer has to be reset. Will bring car back tomorrow morning. You were closed when I brought it back this afternoon. Thanks Regina A
Everyone was extremely helpful and professional. I would recommend Richmond to others based on my experience.
Thanks fir the great service and experience, great job, thank you very much!!!
Great service! Everyone was friendly and made everything easy. My truck was fixed quick also!
Excellent customer service. Very professional
Everything was done beautifully within the time promised and I was updated by text. Always very kind and the scratch off was a nice touch!
I was pleased throughout the whole process.
To whom it may concern,
The staff have always been courteous and professional in dealing with me. I would have and have been always recommending them to friends and family members in the event of a vehicle repair.
Front office very polite professional helpful. Job was fixed well thx j
They were extremely friendly and professional
Exceellent service by all especially Gio and Diana.
Very accommodating and efficient staff
Returned car perfect and on time absolutely no suprises
Excellent customer service.
Actually Done in 3 days but text messages says
It'll take 1 week. Simply confusing...
Do away with text advises!
Rental car maybe spending time, checked
In a hotel at New York City and we have to
go back home to return car earlier.
Very professional and friendly environment. I will continue to get all my repairs done at Richmond auto body.
Totally satisfied with the work done (fixed broken side mirror). The staff was very enthusiastic and professional. Lenny did a great job explaining the work and the insurance coverage. Positive attitudes of the ladies up front added to the experience. On top of that--the lotto ticket was a great touch
Wonderful to do business with!
I love the friendly atmosphere.
Great job on taking care of my car.
Everyone was friendly and warm,,,Alivia and I felt right at home,, thank you for making this experience painless!
The service was great and it was a very pleasant experience. I would recommend Richmond to other people.
It was rainy and dark so I cannot completely see the work yet...however the whole experience and their partnership with Geico and Enterprise made a stressful situation easy, convenient and as stress free as possible under the circumstances.
Work was completed quickly and car was returned clean.
Everything was stress free which is the most important aspect for me. The email updates allowed my to stay aware of the progress without having to call the shop.
Nice job and really appreciate the quick turnaround time!
You guys went above and beyond! Thanks so much for taking care of "Suzie". Your text messages were funny and very much appreciated. You even got her out earlier than expected! I will be recommending you to friends and family if the need arose. You rock!
Process was seemless. Everyone I encountered was friendly and helpful. Richmond is the best!!
They were professional every step of the way. Not to mention, when my car came out to look as if nothing has happened in the first place. I would only bring my car to Richmond again and I will definitely recommend them to family and friends in the future for any body repairs.
I thought your customer service was excellent and you guys really tried to get me out on my way as fast as possible knowing that I had to be at work which I appreciate it very much professional work was great
Excellent work and very friendly staff.
Your office manager Jo Jo was very sweet and efficient. All the staff was very nice.
From the moment I walked in the front door, the service was outstanding from start to finish with every member of your team I had contact with. Will definitely recommend your business to friends and family. Made my situation very easy. Thanks!
Speedy repairs and nice crew!
A job well done by professionals